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Comdata


Country United States
State Tennessee
City Brentwood
Address 5301 Maryland Way
Phone (800) 266-3282
Website http://www.comdata.com/

Comdata Reviews

Most Useful Comment
  • Jan 22, 2018

I have never in my life heard of Comdata, also going as Comdata Payment Innovation.

I received in the mail a letter from Comdata, PO Box 220430, Chantilly, VA 20153 which included:

-a copy of a Master Card to activate

-a welcome letter from Comdata

-a Comdata Cardholder Agreement booklet

According to their letter “Your company has chosen the Comdata Card – the most advanced way to provide you with your funds” and also “Activate you card immediately.”

The accompanied booklet states “This Card is a prepaid card and not a credit card. You do not have a credit line or overdraft protection…” and “These Cards are offered exclusively to businesses for purposes of distributing non-payroll funds.

Only the Company may load value to your Card, and you may redeem the value loaded to your Card…”

I have never in my life heard of this company. They have included a plastic Master Card for me to activate too.

I do not work for ANY company, so no one is adding funds to any account for me to pick up or to activate.

This is obviously a fake scam company. I have never and will never do business with them. Yet they are mailing out Master Cards to try to fool people into their “User Agreement” for something that is not even a real bank account or even a real Master Card. Absolutely outrageous.

Reading thru the reviews on various other pages, Comdata has a history of scamming people for years it seems. If you get this fake card, do not activate it. No one is trying to send you “non-payroll funds” for anything, they are scammers who are trying to steal your personal information and apparently get your consent for who knows what SCAM.

It is also the same company as the one listed in TN, same website information, phone number is listed as 888.265.8228.

Mark as Useful [2 votes]
  • Nov 8, 2019

Real company

I did work for a company that used Comdata for payroll purposes so I can say that it is a real company but I can't speak as to why purple would randomly be getting cards in the mail from them. I also know that a lot of trucking companies use them for payroll as well. They are a legit company offering payroll services but if you do not work for a place that actually used them them obviously the info you received is probably someone trying to use them as a way to cover up a scam.

Most Useful Comment
  • Jul 6, 2019

This isnt a scam...

Comdata is a legitimate card services provider most often associated with Cash App, another legitimate service. They only send cards to people who sign up for one of their services (granted, the services themselves dont always make that clear). When you receive a card, in YOUR name to YOUR address, then you signed up for something. Or the worst scammer in the world is at work.

Side note, cash app is an excellent alternative banking solution. Especially if you are on chexsystems or have difficulty opening traditional checking account. Completely free, I love it.

Cheers!

Mark as Useful [2 votes]
  • Apr 7, 2019

Not a fake card

Cash App sends you this card when you use their site and use Capp ash! When you ask for their card to be able to take your money off of the app you need a debit card! Cash app sends you a Mastercard through this company!

Mark as Useful [4 votes]
  • Jul 18, 2018

My comdata card has the allpoint symbol on it so i went to the allpoint ATM because its supposed to be a free charge to withdrawl money. I first checked my balance and it printed a receipt that said i had a balance of $355.27. I then proceeded to withdrawl $340.00 out of my account, except the ATM processed the transaction for longer than normal and said "your transaction has been cancelled we cant proccess your transaction at this time." and then switched screens and said "Thank you for using this ATM." No money came out of the machine and so I then re-entered my card and checked my balance and it printed a receipt that said i had a balance of $12.27. At this point I took the receipts to the cashier in the CVS and asked what I should do, and she said to call the number on the ATM because there was nothing she could do.

Mark as Useful [1 vote]
  • May 5, 2017

Comdata put a hold on my pay card without telling me. I tried to use it and was declined. I then called Comdata who said the hold was placed because the card was lost. I told them I have never lost my card and i never called to report a lost card. I was then told the hold was because of fraud. Again I had never had an issuse with my card so I never reported anything. I was then told they could not remove the hold and I would have to wait 7 to 10 bussiness days to have access to MY funds. I explained to them that like many others I had bills to pay and I could not wait that long without getting late fees. I asked if they were gonna pay the fees for me and I was told they couldnt do anything else to help me. I asked to speak to a supervisor and was told they were all the same level and i would be told the same thing. So I have money to pay my bills but cant access it. Ive tried calling back and am placed on hold without anyone picking up..

Mark as Useful [1 vote]
  • Mar 30, 2016

Had setup an account with Comdata for paycards to employees. Employees should have only access to the money that was loaded on there cards but someone was writing comchecks from my account. When i figured it out comdata didn't take any responbility. Money was taken from my account without my knowdlege or concent. They did admit the mistake but are negleticng to refund the money. Dont' even use there paycards to pay employees , money is getting withdrawn illegally and without any consent or knoweldge.

Mark as Useful [1 vote]
  • Jan 2, 2024

I disputed an erroneous charge from Oct. 2022. I was told to wait initially for 21 to 30 days to have this issue looked into, after that amount of time I checked my app and realized that the dispute was no longer there. I called and requested for the customer service department to look into the matter. I was asked to wait again for the 21 to 30 days. I called back again, after I placed the dispute back on the app and listed the erroneous charge same as before. This time it was acknowledged however, it was December of 2022. I was asked to wait 7 to 10 business days for this matter to be resolved. I did so and called customer service back. This time after explaining to the representative what had taken place, I was then transferred to someone that told me that they were a supervisor. This person stated that I would receive an email of my running statements and that they would escalate my claim to some that could look into the matter further, also I was told that I would receive a follow up call, in no less than 3 business days. I never got an email nor a follow up call. Fast forward to September of 2023 after several "escalations", several promises from them of a follow up call and several notations on my account. Nothing. I call back and after explaining exactly what customer service can see on my history and my account, I get transferred to another "Supervisor", he stated that he would place a follow call with me himself as well as file a claim on my behalf with the fraud department and that they would contact me via email, in no less than 3 business days. Nothing. I call customer service back to inform them that it has been one full year since I filed a dispute and my account has not been updated, the funds were not returned and that no one has followed up. November of 2023 I place a call every week trying to speak with someone that is higher in rank than a "Supervisor", to no avail. On my 3 most recent call I was given a direct email to the fraud department and a case number, after and only after asking if the representative could see how many "escalations" have gone unanswered since Oct. of 2022. I emailed the Comdata/Fintwist fraud department stating my issue and respectfully requested that my issue be resolved, as it was now over one year. I received a reply email stating that my email was received and a set of criteria required to identity myself along with the case number(which should have all been attached to said case number but, whatever)...guess what! After following all instructions per the fraud department email and emailing them a second time with the original unanswered email attached, I received the same automated reply email as I did the first time which not only has the set of instructions to follow but, it states that I must wait 21 to 30 business days in order for the matter to be looked into. It is now Jan. of 2024. Maybe someone at Comdata will do or say something now. I don't care how bad it gets NEVER use their services. If you are asked to reach out to the customer service department they have a very small scope of services they can provide and no direct contact with the fraud department which no one can call directly! The disputed amount in question was written off as a loss way back in December of 2022 and I bet Comdata got their funds back plus I had to pay them to replace the card that had been compromised. I love how the representatives are trained to say "we value your business"

  • Nov 5, 2019

This company charges fees that they choose to opt you in at their will. They claim they send correspondence for you to opt out but they can not prove they sent you anything nor do you have anything of value to proove they gave you that opportunity.

They take 10 days to process your payment which if it is 1 minute past the due date at close of business they charge you default interest and late fee at 23.99% and 10.99%. They do not allow a grace period of any kind. They do not go by their terms and conditions yet make up as they go.

They charge us well over the alloted 10 cents per gallon. They also charge you per station out of network in which at 2 cases apparently every station across the country was out of network causing them to charge us up to $500 on two occasions. They have stolen $20,000 from our company in fees of their choosing and they have every excuse in the book.

They guy Oscar (manager) admitted on a recorded line they rip off companies with fees. He stated he does not run the company just works there. I asked him so you agree you rip off consumers and he stated yes he does.

I will continue to fight to get them to refund our money to us as long as it takes. All companies need to pull their accounts from them and let them sink because all they are doing is making their money off your fees they charge you.

  • Mar 18, 2018

I got my paycard from my employer and started using it the day I was paid. Accidentally put in the wrong amount twice in the atm and then was instructed that my balance was too low. (I had $65 in account) I had entered in $55 and still the same thing.

Turns out the company charged me close to $20 in fees for inputting the wrong amount. And to top it off, they locked me out of my account online so I couldn't access any statements.

  • Nov 20, 2017

On 11/10/17 I transferred $350 from my Comdata card to my personal account. After a couple of hours I saw the money not on my account so I contacted Comdata and questioned where was my money and they said it would not be available until the next dat. I informed them they should tell customers and my money was sent back to my Comdata card. On 11/16/17 I tried transferring $375 into my account on 11/17/17 there was no deposit from Comdata I call them all day I was told it would be in there at noon, 5pm, end of business day Thur, 10 PM and in a few minutes. Still no money after a 2 hour wait for a supervisor and a 3 hour call a supervisor told me I will have my money by Tue after explaining that’s not acceptable I also informed them that that information is not on there website and that even in the help menu it does not state that I then asked the rep how does she know this info she tells me they told her in training and that I should have searched it on the Internet

(really?) The supervisor hung up in my face after telling me he knew how to reverse the transaction but he is not going to do it.

After Comdata told me I needed to call my bank for the last time we did a conference call my bank explained to Comdata that my funds were not received so I removed my bank account info from Comdata the rep told me the only way that can happen is when she sends a email to the back office with request then tells me I will receive my money back to the Comdata card in 5-7 business days because I removed my bank info the supervisor stated she would expedite the issue but when I called back to get the status no one knew what I was talking about. After reading their reviews this appears to be an on going problem with this company especially the horrible customer service and the lies they come up with to get you off the phone.

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