Absolutely terrible, unethical service. We scheduled our across the country move well in advance, paid the deposit. The afternoon of the first day of our move window, they told us they didn't have a truck! We had to be out of our house the next day so we had to scramble to find another mover to pick up and put our items in storage. The dispatch supervisor I spoke with could have cared less about not living up to their contract with us.
I guess their contracts work only one way and that is to benefit themselves. Moving across country is stressful enough without being stood up on the eve of the last day of the move window. We ended up having to pay several thousand dollars more because of the short notice with the other company and having to store our household goods for a month before that company could get us on a truck.
It would be a huge mistake to do business with this company.
Colonial Van Lines "subbed" out my move from New York to Florida to a New Jersey moving company. My understanding is that CVL does this often! They picked up my stuff and held it for 29 days before it was finally delivered. It was kept in a storage facility in New Jersey where there was evidence of rodents in my boxes. There was also a horrible stench on my belongings, and everything had to be washed or thrown out! I was lied to right from the beginning regarding my delivery. I was hesitant to use CVL when I was told of the 10-day delivery window period. The agent assured me that it was just a formality, and I would have my delivery in 3-5 days from pick-up. When my 10-day delivery window passed, I called and was lied too over and over again. It was a horrific experience to say the least. When the delivery day did come 29 days later. My boxes were crushed, items damaged, a horrible stench and worst of all several missing boxes with valuable items in them that I will never see again. I have to equate this experience to being robbed. I paid a hefty price to have my belonging moved and certainly do not feel I paid a fair price. I was finally contacted by a representative of CLV to assist me with my experience, so far, I am not very impressed with her intervention. I urge you do a thorough search BEFORE you choose Colonial Van Lines. No one should have to endure the experience I did with Colonial Van Lines. Beware of all the "verified" positive reviews you read..I don't believe they are real. Colonial Van Lines deceived me and showed no regard for my belongings.
Colonial Van Lines Reviews
Absolutely terrible, unethical service. We scheduled our across the country move well in advance, paid the deposit. The afternoon of the first day of our move window, they told us they didn't have a truck! We had to be out of our house the next day so we had to scramble to find another mover to pick up and put our items in storage. The dispatch supervisor I spoke with could have cared less about not living up to their contract with us.
I guess their contracts work only one way and that is to benefit themselves. Moving across country is stressful enough without being stood up on the eve of the last day of the move window. We ended up having to pay several thousand dollars more because of the short notice with the other company and having to store our household goods for a month before that company could get us on a truck.
It would be a huge mistake to do business with this company.
Colonial Van Lines "subbed" out my move from New York to Florida to a New Jersey moving company. My understanding is that CVL does this often! They picked up my stuff and held it for 29 days before it was finally delivered. It was kept in a storage facility in New Jersey where there was evidence of rodents in my boxes. There was also a horrible stench on my belongings, and everything had to be washed or thrown out! I was lied to right from the beginning regarding my delivery. I was hesitant to use CVL when I was told of the 10-day delivery window period. The agent assured me that it was just a formality, and I would have my delivery in 3-5 days from pick-up. When my 10-day delivery window passed, I called and was lied too over and over again. It was a horrific experience to say the least. When the delivery day did come 29 days later. My boxes were crushed, items damaged, a horrible stench and worst of all several missing boxes with valuable items in them that I will never see again. I have to equate this experience to being robbed. I paid a hefty price to have my belonging moved and certainly do not feel I paid a fair price. I was finally contacted by a representative of CLV to assist me with my experience, so far, I am not very impressed with her intervention. I urge you do a thorough search BEFORE you choose Colonial Van Lines. No one should have to endure the experience I did with Colonial Van Lines. Beware of all the "verified" positive reviews you read..I don't believe they are real. Colonial Van Lines deceived me and showed no regard for my belongings.