I was holding $40000 worth of Cryptos in safekeeping in Coinbase account and around early April 2023 checked my account and found that all the Cryptos were stolen from my account.
I contacted Coinbase, but they were not much help, except changing my password.
They are not taking any responsibility for the hack and I am left with zero balance in my account, which I was
holding for my retirement. I am 68 years old and cannot afford to lose this money due to Coinbase's negligence.
Called to change my phone number as I could not verify my Identification when logging in with my old phone number. In order to change my number, they asked me to jump through HOOPS...asking to create a temporary account, validate, send ID,send selfie, etc. all while I'm on the phone with the woman and can provide her with EVERY SINGLE DETAIL ABOUT ME given that I was driving.
She would not let me manage my account on the phone and would not let me close my account without doing all this BS. ALL I WANTED TO DO WAS CHANGE MY PHONE NUMBER! I was driving and could not do this so I said fine, can you just manage my account and close it? I should be able to manage my account on the phone....NO..THEY WILL NOT DO THIS. THEREFORE THEY WERE HOLDING MY MONEY UNTIL I JUMPED THROUGH HOOPS JUST TO CHANGE MY NUMBER.
I asked to escalate, she said no. I asked again, finally she said she would route it and have someone call me back. Nobody did, and I received an email stating the issue has been closed. Opened a formal complaint saying I should be able to manage my account with someone on the phone , and they STILL WILL NOT ALLOW THIS, AND WILL KEEP YOUR MONEY.
I've been able to change my phone number at every single bank without this BS. IT'S UNACCEPTABLE TO NOT ALLOW PEOPLE TO MANAGE THEIR MONEY ON THE PHONE. TOTAL BS and A RIP OFF.
I opened an account with Coinbase, shortly thereafter they locked my account and stole every penny in it, and told me they would E-mail a code to get back into my account if there was an account to match the E-mail I submitted. The big problem is they never sent instructions after numerous E-mails and the customer service rep if your lucky enough to get one said he couldn't do anything else if they didn't get back to me.
Coinbase froze my account for over a week without a reason, when they finally let me access my funds i found that my coins were gone, indeed, they replaced my coins with other coins of less value. I am a trader so I keep logs and screenshots of my activity, which I’ll use to prove the bad baith/fraudulent misuse of my funds.
I have been using Coinbase for over 5 years, in which I made deposits for over $100,000 without any problem. Last week I made several deposits for nearly $7k. As I made the deposits, I got an email from the bank saying that my account was locked due to "suspicious activity". I contacted Coinbase right away to check and as showed here, they assured me that the payments went through. Two hours later I logged in to Coinbase and the account was on hold due to an issue with a deposit for $419. So I got back to the bank and after confirming my identity the unlocked my account, which allowed me to call coinbase support right away again and resubmit the $419 deposit (see here).
Despite re-submitting the payment within 2 hours, Coinbase froze my account entirely. Support has said that I had to wait at least 5 days for my account to be reviewed by their team. The problem is that some of my deposits were made a week ago, and they should have been available for withdrawal/trading. Due to the issue with the $419 that I fixed the same day, they held my entire balance, if there was a problem (which there is no as my second payment went through), they should hold that specific payment and not the other ones.
A week went by, so I got several emails from them saying that part of my funds were available (see here), which was a lie, as the account was still locked (see here)
Very important, as the last image points out my funds were only USDT and tether. The last image shows clearly that there was no other coin but tether and USDT.
Today, March 4th I can finally access my account. To my surprise when I log in I found that all my tether and USDT is gone; all my coins were swap for CRO coins (see here). According to their website there were many buy orders placed at 7 am. To be honest, not only I was sleeping today at 7 am, I can’t recall when was the last time I was awake that early.
I thought about withdrawing all my funds, even if they were in CRO coins to sell them somewhere else before the price continues to go down, but surprisingly my account became locked again, now leaving me without access to it (see here).
The problem is that when I request support through Coinbase website they are telling me that I need to go to Coinbase Pro, but when I got to Coinbase Pro the website sends me to regular Coinbase, leaving me without even the chance to reach support.
They have turned my life into hell, I have been disrespected/mocked by the staff as I requested support on the chat room in several occasions. At this point, its hard the whole saga along with its further escalation is the result of accidental/involuntary errors or whether I am paying the price for my complaints against this company on SEC & Federal Trade Commission.
Coinbase has horrible security that lets scammers in to steal all of your money avoid Coinbase at all costs or you will have all your money stolen I have several financial apps on my phone and only Coinbase was easily hacked nothing else was hacked in my entire catalog only week security Coinbase they transferred my Shibu Inu crypto into bitcoin and transferred it out in three separate transactions that were never reported to me.
The transfer of my crypto to bitcoin was never reported to me they attempted to withdraw $100 out of my PayPal account and buy crypto and send that out but I reported the fraud to PayPal and they stopped Coinbase from withdrawing money illegally out of my account immediately. Coinbase should be removed from all financial institutions, they are a scammer's best friend
I set up an online trading acct. with coin base because i wanted to trade crypto . i did some research first to see what was out there i made the mistake of picking COINBASE. i set up an account finally after a lengthly process and only started wiyth $100.00 just to make sure that they are legit, i made only 1 trade .
Well there are not legit, they lost my acct info and could not find my only trade for some shibu ino, they said i never opend an acct, i got pissed off. and am not WARNING EVERYBODY THAT ThEY ARE CROOKED BASTURDS and need to be shut down.
On 7-15-21, my Coinbase account was hacked and all of my Bitcoin stolen, valued at $2,413.39. On 7-16-21 my bank was carged a total of $750 in three instalments in a row from Coinbase. There are now over 6000 reports of this same type of theft occuring between March and May of 2021.
I bought crypto currency from Coinbase in August 2020. Coinbase hacked my account and bought and sold Bitcoin with my money. They have now held my crypto currency hostage until I pay them for the money due on my account. They say I owe them $3000 for the Bitcoin transactions that THEY bought and sold. THEY hacked my account. I have complained to the SEC. The SEC needs to shut them down.
There is no personal support. Unless your problem is specifically listed in their hundred(s) of support web pages, you are out of luck. I'm unable to install a two-factor authenticator or security key with any of the 3 computers I normally use. This means I am completly locked out of a sizable amount of crypto, unable to transfer any of it to a useable, more secure wallet.
What happened is that I was owing them money ($2000 to be exact) NOT that I wanted to be bad and not pay, but because my bank account got shut down so Coinbase apparently wasn't able to withdraw that money. Rightfully they froze my account and gave me 5 days to repay. By the end of those 5 days, they were going to take the Cryptocurrencies I bought of the same value and transfer it to themselves.
What happened is I was very busy so I logged in when there were 24 hours left and I tried to deposit money. They had a "Make a Payment" button where I only had the option to pay with crypto currency, nothing else. As you can see in one of the screenshots the customer support team lies to me saying that I can pay via bank account, but that's simply not true. I can only pay with crypto which at the time was 40-50% down because there was a significant market downturn.
It was clear to me that I wasn't going to get a resolution within that small time frame of just 24 hours so I accepted the fact that Coinbase was going to get their money from me at a loss of 40-50%. My goal was to have them refund that Crypto they took and just let me repay the $2000 with cash which I do have. It's a really simple resolution.
However, that never happened. I have a whole chain of emails with them leading to nowhere.
As you can see it's their platform's fault that they didn't let me deposit any new money. It just doesn't make sense - they want a debt to be repaid but don't accept money. One of their customer representatives told me I have 3 options to pay, but in reality 2 of them didn't work and the last one was to sell my crypto at 40-50% loss. If this is not their platform's fault, I don't know what is. Even worse, after that their support team completely ignores you and CLOSE the case on you (case #06899209).
I even wrote a lengthy post on Reddit explaining my situation and hoping to get a resolution. Someone pretending to be a person from their customer support team messaged me and tried to scam me, but his trick didn't work. So yes guys this is what one has to go through to get a resolution to their problem. I still have NOT received ANY resolution.
Opened an Account with Coinbase after doing a bit of research on the Web about them Started with very small Deposit, under $ 100. Bought Bitcoin (BTC) and stored it on the Coinbase site.
After I got a hardware wallet (Ledger Nano s and X), decide to move my Cryptos off Coinbase and store on the wallets. Moved my $ 100 worth of Bitcoin no issues. Decided to buy a larger quantity, this time $ 1,200, and sign up for Recurring Purchase
Offer that promised a Bonus. After a couple weeks, went to move my Bitcoin off Coinbase and into my Ledger device. Coinbase put me through a week of Identity Verifications. I had to send the ID Verifyication three times. They sent me an email and said "Case Closed", and Disabled my Account.
My Bitcoin Never Arrived. When I sent them an email, they responded, Case # XXXXXX is Closed. My Question is this, how many others have been RIPPED OFF BY COINBASE
I had $1000 in bitcoin from coinbase.com since 2018, and tried to sell as it is now 5200 dollars, it shows my amount, but when I go to try and sell, it says zero own.
Filed a complaint via their help center on April 6 and agian 4/26/21 and no one has reached out to assist.
I sold some Bitcoin on 3/9/21 and to date today 4/17/21 they have not put the money into my bank account. I have filled out the information they have on their complaint form 3 different times and no response or received my money into my account at my bank which they have all the information. It's the same account I have used to buy various crypto on many times over the years.
I need a legal firm to contact myself and others experiencing this rip off! Now that they are a public company I would think the SEC would act on this! There is no one to talk to or corespond with at Coinbase!
Over $500,000.00 was stolen from my Coinbase account 3 months ago.
For more than a month Coinbase was misleading me by saying that someone ​stole my API key,​ created by me on July, 2018 to access my account and withdrew all the funds. But my API key has following permissions: “read”, “create”, “delete” account. It means if someone access to my account with my API key, he will not be able to trade (buy/sell) and withdraw at all (these buttons are inactive). I sent my API key with my permissions to Coinbase and asked them:
How could someone trade and withdraw about 80 times in only three hours if icons are inactive? Or why Coinbase did not stop this action and block my account?
Coinbase did not respond to me. I opened Dispute (#03781413) with Coinbase and they supposed to write me in 2 weeks, but it is about a month I did not get from them any explanation.
Coinbase increased my withdrawal limit from $150,000.00 to $400,000.00 without my request. And I got approval-email after my account was robbed completely.
How could Coinbase approve such a high limit without my request when I remember that I could not get an approval even for $250.000? Coinbase lied to me when saying they got request from me but they could not to prove it so far.
For your information: if someone is stealing your money, he will never send any request because to get approval he must verify his location, 2FA phone, send a link for a LinkedIn account, send a Bank Statement and it takes about 2-4 days. I asked Coinbase send me all verifications for that request, but they could not provide me with any.
Coinbase deleted activity records from my account for the date of the robbery (IP access).
I can see that someone converted all my funds to 972 ETH and withdrew all of them. 25 times withdrawal was cancelled because it exceeds the $400,000 limit but still could withdraw $100,000 above that limit.
I remember I could not withdraw even $300 above the limit.
On my Transactions data Page I could see that someone did about 80 transactions from a Bogon (hidden, invalid) IP but in my Portfolio Coinbase deleted all unauthorized transactions on blockchain. But somehow they left 3 transactions only and I could see the funds were sent to the UK. Coinbase knows I'm a resident of the USA, I transferred all my money from the US Bank and I linked in Coinbase a US Bank Account only. How could Coinbase let someone send over half millions $$$ to the UK hidden way (smuggled out)? When I asked Coinbase about it, they deleted those 3 transactions also.
Even my 2FA Authenticator is enabled on my phone all these transactions were without 2FA confirmation, only Coinbase could disable that function. All transactions were without email-withdrawal notification (Coinbase turned off that function as well).
P.S. I notified Mr. Brian Armstrong (Co-Founder) & Mrs. Alesia Haas (Chief Financial Officer) regarding all above in emails but no response so far.
What kind of Company is this if the employees are stealing money from the users and they do not do anything?
Coinbase is responsible for a full refund because in the Coinbase Insurance Policy it is written: the insurance policy covers any losses from Coinbase’s hot storage resulting from a breach of Coinbase's physical security, cyber security, or by employee theft.
But they do not follow their own rules and do not want to give me a refund. If Coinbase don’t want to solve this case I need a hire Fraud Crypto Lawyer and sue Coinbase.
A fake person caled me back after I called the Coinbase phone number and sent my crypto currency offsite. He stated he was from Coinbase and was very knowledgeable of the coinbase site. I never gave this person my phone number and he stole my money. I believe Coinbase was negligent for not having safe measures in this site and I lost well over a $1050 in this transaction.
Coinbase Cost me over $10,000.00 in losses from blocking me from trading MID TRADE. I had a feeling it was going to dump, so I dropped a large bag of XRP at .30 cents - it dropped to .20 cents - I went to jump back in and my account was frozen from trading.
Then I get an email saying my account is under review? Then two weeks later they will not give me any reason, any info, anything at all. They told me cost me $10k and I want to file a lawsuit. san francisco
Coinbase has ripped me off - they won't let me log into my account. I changed my phone number and don't remember the old one so they refuse to recover my account even though I used the right username and password and have a new phone number. Their so called account recovery is completely worthless and a sham.
They are despicable - I have lost all the money I had in my account with them which I badly need. I have been trying to resolve this for many months - their customer support is as worthless as it gets. Do yourself a favor and stay far, far away from them. They are as no good as they come.
It's true that they have a very user friendly website, but if you lose all your money you'll find out how much that is worth. Why they are not regulated by the federal government to protect people is beyond me.
I wanted to pay someone with bitcoin and the coinbase.com site indicated I could buy bitcoin from them and have instant access to it. After going through all their steps of ID verification, etc, I transfered $800 from my bank - their "preferred method".
After they took my money, they put my bitcoin on a 30 day hold and now just increased to a 65 day hold. I asked for my money back and the support person said she didn't know if they could do anything and submitted a ticket which I got a copy of saying tickets take 5 - 7 days to get a response.
This company is a fraud - they are keeping my money and not giving it back orr letting me use the bitcoin. DO NOT ever do business with this company.
I wired $5000 to Coinbase on Dec 26. Up until today (Jan 26), it never credited to my account. I sent multiple emails only to get automated reply. I called them, and waited for 90 mins without talking to any humans. I submitted IMAD reference number so they can trace that my money has been deposited to their account. I created case number #3570552 and #3166859. However, no one from Coinbase is helping me or even trying to help me. The money is just gone. This is a pure fraud!!
So singing up is seamless. Nice graph and easy to read graphics. Just downloaded a copy of my driving license front and back....booom my identity was accepted. Now to link my bank account so I just did a debit. Mmmm my bank is Mutual bank but is shows First and Third etc. I thought strange. Anyways after a week a made a few buck just to check out this site so I though I would cash out so I put some in my USD wallet easy no problem.
The problem is Trust me.....they dont want to wire it or put it in your bank account. I have to once again verify my Identity (even though I already have to purchase), and the link the account to my bank again.
Well I have spent a good 6 hours taking my license photo over and over and lownloading it only for it not to be accepted even though it was fine the first time. Then my bank wont show up on their list. The Mutual that does show up wants me to log in...I tried several times using my personal bank info to log in (even though I didnt want too really), and it said twice my log in was wrong. Now I know its not. Is that recorded I wonder??
All help messages are cookie cutter type drop down messages with no real help on the other end. I have tried calling customer service....you cant get any help WITHDRAWING any money its all pre recorded and then shuts down.
I am still attempting to contact someone and may have to contact my own bank to try help me.
Good luck trying to withdraw your money. I wouldnt put too much in there. If I cant speak to a live person withing a few mintues then forget it.
its now been 27.37 minutes on hold waiting for someone to pick up and talk to me.
Coinbase uses a third-party entity to verify its customers' identity. I was originally verified, but now they won't confirm my identity, so I can't buy or sell currency or even get access to my money to close my account. I am filing a complaint with the FTC and my state attorney general.
I sent a wire in the amount of $5,000 to the company, Coinbase (their bank Merchant Commerical received the wire) in order to purchase some crypocurrencies from my Bank of America on 12/4/17. Coinbase sent me an email stating, they were rejecting my wire and returning my funds to my bank due to my last name not matching their records. My Bank of America account still bears my previous last name of (Hanserd). My last name was change in October of 2012 to Cromwell, after I got remarried and I never updated my Bank of America account.
I had made multiple debit transfers from this account to Coinbase successful so it didnt occur to me that if I decided to pay the additional fee for an overnight wire transfer ($30) in order to utilize the Coinbase exchange to purchase cryptocurrencies that it would be issue. I contacted Coinbase through email on 12/5/17 and was told by Harrison (customer service rep) that the funds would be sent back to me in a few days but could take up to 7 days.
I contacted Coinbase again on 12/14/17 regarding this issue of not receiving the wire back and I have yet to here from them. I tried calling their corporate office by phone (888-908-7930) on Thursday, December 14th and 15th only to get no one on the phone. When you call their number a recording comes on that saids their call volumne is too high and to call back then it hangs up. It doesnt allow customers to leave a message.
I contacted Coinbases bank, Merchant Commercial Bank, to whom the wire was sent to on Coinbase behalf per Coinbase wiring instrustions and they told me that the wire was indeed received and deposited into Coinbase account. But that they could not return it to my bank until Coinbase advised them to do so. I also had my bank, Bank of America, to submit a request to Merchant Commercial Bank (Coinbase banking institution) on 12/14/17. I still haven't heard anything.
Coinbase made an unapproved withdrawal of funds ($945) from my bank account and showed NO corresponding purchase of digital currency in my account with them. Then, to add further cost and loss to me, they arbitrarily cancelled a purchase of Bitcoin that i made in November, but waited 6 days before advising me of the cancellation, costing me approximately $2,000 in the appreciation of Bitcoin. They accept no reaponsibility for any of it, and they still hold my funds. Pretty much a straight up case of theft.
I checked my bank account the morning of 11/4/2017, to see if the refund from coinbase was there. Only to find out that instead of refunding me $200.00 they withdrew a total amount of $553.06 from my checking account. I called my bank and told them what had happened and that the copany apparently was a fraud and that they were not to get my money. The bank personal asked me how I figured outthat the company was a fraud and I explained to her that it was to be a refund and instead it was showing withdraws of a total amount of $553.06. Needless to say my account will be refunded all the money by midnight on Monday the 6th of November. Do not trust these people at all. They are scamming people and lying to people to get your information and steal your money.
I have been trying for an entire month trying to get my funds out of this crooked Company and al am getting is stall tactics and the run-around. Told me to verify my acct several times which has everything to do with them, because I could never verify no matter what I do. I have sent in drivers lic, photo,selfie, and live cam and still get the BS run around "can;t verify ...while and losing money. And they tell me to transfer to another coinbase customer to get my funds???????Why would I want to even go back in there BS Co? I just want my money and move away from these crooks.
Coinbase will do everything to steal your Bitcoin Wallet. I have a account since 2014 that I forgot my password to. They have a 2 step process to verify my account. The phone number that I originally had linked to my account I no longer had. It took weeks of sending emails to explain my issue. There is no phone number or anyway to contact a live person. All computer generated responses and then they respond that it takes up to 72 hours for a response do to high volume. Then they have a secondary system to identify your ID. THIS I HAVE SPENT OVER 5 weeks to try and verify my ID. IT ABSOLUTELY DOES NOT WORK. I HVE SENT LITERALLY 100 emails to support requesting for someone to call me. I hve over $20000 in bitcoin in this wallet. They are stealing my money. No where to call or speak to a real person. STAY AWAY FROM COINBASE.
When I went online to the Coinbase site to login and access my wallet I was told I had entered a invalid PW (even though I'm certain it was correct) and on attempting to reset my PW was told a reset link would be sent to my email address. No such link was sent even after multiple requests over the past week.
Coinbase, Inc. Reviews
I was holding $40000 worth of Cryptos in safekeeping in Coinbase account and around early April 2023 checked my account and found that all the Cryptos were stolen from my account.
I contacted Coinbase, but they were not much help, except changing my password.
They are not taking any responsibility for the hack and I am left with zero balance in my account, which I was
holding for my retirement. I am 68 years old and cannot afford to lose this money due to Coinbase's negligence.
Called to change my phone number as I could not verify my Identification when logging in with my old phone number. In order to change my number, they asked me to jump through HOOPS...asking to create a temporary account, validate, send ID,send selfie, etc. all while I'm on the phone with the woman and can provide her with EVERY SINGLE DETAIL ABOUT ME given that I was driving.
She would not let me manage my account on the phone and would not let me close my account without doing all this BS. ALL I WANTED TO DO WAS CHANGE MY PHONE NUMBER! I was driving and could not do this so I said fine, can you just manage my account and close it? I should be able to manage my account on the phone....NO..THEY WILL NOT DO THIS. THEREFORE THEY WERE HOLDING MY MONEY UNTIL I JUMPED THROUGH HOOPS JUST TO CHANGE MY NUMBER.
I asked to escalate, she said no. I asked again, finally she said she would route it and have someone call me back. Nobody did, and I received an email stating the issue has been closed. Opened a formal complaint saying I should be able to manage my account with someone on the phone , and they STILL WILL NOT ALLOW THIS, AND WILL KEEP YOUR MONEY.
I've been able to change my phone number at every single bank without this BS. IT'S UNACCEPTABLE TO NOT ALLOW PEOPLE TO MANAGE THEIR MONEY ON THE PHONE. TOTAL BS and A RIP OFF.
I opened an account with Coinbase, shortly thereafter they locked my account and stole every penny in it, and told me they would E-mail a code to get back into my account if there was an account to match the E-mail I submitted. The big problem is they never sent instructions after numerous E-mails and the customer service rep if your lucky enough to get one said he couldn't do anything else if they didn't get back to me.
Coinbase froze my account for over a week without a reason, when they finally let me access my funds i found that my coins were gone, indeed, they replaced my coins with other coins of less value. I am a trader so I keep logs and screenshots of my activity, which I’ll use to prove the bad baith/fraudulent misuse of my funds.
I have been using Coinbase for over 5 years, in which I made deposits for over $100,000 without any problem. Last week I made several deposits for nearly $7k. As I made the deposits, I got an email from the bank saying that my account was locked due to "suspicious activity". I contacted Coinbase right away to check and as showed here, they assured me that the payments went through. Two hours later I logged in to Coinbase and the account was on hold due to an issue with a deposit for $419. So I got back to the bank and after confirming my identity the unlocked my account, which allowed me to call coinbase support right away again and resubmit the $419 deposit (see here).
Despite re-submitting the payment within 2 hours, Coinbase froze my account entirely. Support has said that I had to wait at least 5 days for my account to be reviewed by their team. The problem is that some of my deposits were made a week ago, and they should have been available for withdrawal/trading. Due to the issue with the $419 that I fixed the same day, they held my entire balance, if there was a problem (which there is no as my second payment went through), they should hold that specific payment and not the other ones.
A week went by, so I got several emails from them saying that part of my funds were available (see here), which was a lie, as the account was still locked (see here)
Very important, as the last image points out my funds were only USDT and tether. The last image shows clearly that there was no other coin but tether and USDT.
Today, March 4th I can finally access my account. To my surprise when I log in I found that all my tether and USDT is gone; all my coins were swap for CRO coins (see here). According to their website there were many buy orders placed at 7 am. To be honest, not only I was sleeping today at 7 am, I can’t recall when was the last time I was awake that early.
I thought about withdrawing all my funds, even if they were in CRO coins to sell them somewhere else before the price continues to go down, but surprisingly my account became locked again, now leaving me without access to it (see here).
The problem is that when I request support through Coinbase website they are telling me that I need to go to Coinbase Pro, but when I got to Coinbase Pro the website sends me to regular Coinbase, leaving me without even the chance to reach support.
They have turned my life into hell, I have been disrespected/mocked by the staff as I requested support on the chat room in several occasions. At this point, its hard the whole saga along with its further escalation is the result of accidental/involuntary errors or whether I am paying the price for my complaints against this company on SEC & Federal Trade Commission.
Coinbase has horrible security that lets scammers in to steal all of your money avoid Coinbase at all costs or you will have all your money stolen I have several financial apps on my phone and only Coinbase was easily hacked nothing else was hacked in my entire catalog only week security Coinbase they transferred my Shibu Inu crypto into bitcoin and transferred it out in three separate transactions that were never reported to me.
The transfer of my crypto to bitcoin was never reported to me they attempted to withdraw $100 out of my PayPal account and buy crypto and send that out but I reported the fraud to PayPal and they stopped Coinbase from withdrawing money illegally out of my account immediately. Coinbase should be removed from all financial institutions, they are a scammer's best friend
DO NOT TRUST COINBASE, THEY ARE CROOKS.
I set up an online trading acct. with coin base because i wanted to trade crypto . i did some research first to see what was out there i made the mistake of picking COINBASE. i set up an account finally after a lengthly process and only started wiyth $100.00 just to make sure that they are legit, i made only 1 trade .
Well there are not legit, they lost my acct info and could not find my only trade for some shibu ino, they said i never opend an acct, i got pissed off. and am not WARNING EVERYBODY THAT ThEY ARE CROOKED BASTURDS and need to be shut down.
do not deal with thyem you have been warned.
On 7-15-21, my Coinbase account was hacked and all of my Bitcoin stolen, valued at $2,413.39. On 7-16-21 my bank was carged a total of $750 in three instalments in a row from Coinbase. There are now over 6000 reports of this same type of theft occuring between March and May of 2021.
Coinbase denies any repsnsibility.
I bought crypto currency from Coinbase in August 2020. Coinbase hacked my account and bought and sold Bitcoin with my money. They have now held my crypto currency hostage until I pay them for the money due on my account. They say I owe them $3000 for the Bitcoin transactions that THEY bought and sold. THEY hacked my account. I have complained to the SEC. The SEC needs to shut them down.
There is no personal support. Unless your problem is specifically listed in their hundred(s) of support web pages, you are out of luck. I'm unable to install a two-factor authenticator or security key with any of the 3 computers I normally use. This means I am completly locked out of a sizable amount of crypto, unable to transfer any of it to a useable, more secure wallet.
What happened is that I was owing them money ($2000 to be exact) NOT that I wanted to be bad and not pay, but because my bank account got shut down so Coinbase apparently wasn't able to withdraw that money. Rightfully they froze my account and gave me 5 days to repay. By the end of those 5 days, they were going to take the Cryptocurrencies I bought of the same value and transfer it to themselves.
What happened is I was very busy so I logged in when there were 24 hours left and I tried to deposit money. They had a "Make a Payment" button where I only had the option to pay with crypto currency, nothing else. As you can see in one of the screenshots the customer support team lies to me saying that I can pay via bank account, but that's simply not true. I can only pay with crypto which at the time was 40-50% down because there was a significant market downturn.
It was clear to me that I wasn't going to get a resolution within that small time frame of just 24 hours so I accepted the fact that Coinbase was going to get their money from me at a loss of 40-50%. My goal was to have them refund that Crypto they took and just let me repay the $2000 with cash which I do have. It's a really simple resolution.
However, that never happened. I have a whole chain of emails with them leading to nowhere.
As you can see it's their platform's fault that they didn't let me deposit any new money. It just doesn't make sense - they want a debt to be repaid but don't accept money. One of their customer representatives told me I have 3 options to pay, but in reality 2 of them didn't work and the last one was to sell my crypto at 40-50% loss. If this is not their platform's fault, I don't know what is. Even worse, after that their support team completely ignores you and CLOSE the case on you (case #06899209).
I even wrote a lengthy post on Reddit explaining my situation and hoping to get a resolution. Someone pretending to be a person from their customer support team messaged me and tried to scam me, but his trick didn't work. So yes guys this is what one has to go through to get a resolution to their problem. I still have NOT received ANY resolution.
Opened an Account with Coinbase after doing a bit of research on the Web about them Started with very small Deposit, under $ 100. Bought Bitcoin (BTC) and stored it on the Coinbase site.
After I got a hardware wallet (Ledger Nano s and X), decide to move my Cryptos off Coinbase and store on the wallets. Moved my $ 100 worth of Bitcoin no issues. Decided to buy a larger quantity, this time $ 1,200, and sign up for Recurring Purchase
Offer that promised a Bonus. After a couple weeks, went to move my Bitcoin off Coinbase and into my Ledger device. Coinbase put me through a week of Identity Verifications. I had to send the ID Verifyication three times. They sent me an email and said "Case Closed", and Disabled my Account.
My Bitcoin Never Arrived. When I sent them an email, they responded, Case # XXXXXX is Closed. My Question is this, how many others have been RIPPED OFF BY COINBASE
Let's Start a Class Action Lawsuit!
I had $1000 in bitcoin from coinbase.com since 2018, and tried to sell as it is now 5200 dollars, it shows my amount, but when I go to try and sell, it says zero own.
Filed a complaint via their help center on April 6 and agian 4/26/21 and no one has reached out to assist.
I sold some Bitcoin on 3/9/21 and to date today 4/17/21 they have not put the money into my bank account. I have filled out the information they have on their complaint form 3 different times and no response or received my money into my account at my bank which they have all the information. It's the same account I have used to buy various crypto on many times over the years.
I need a legal firm to contact myself and others experiencing this rip off! Now that they are a public company I would think the SEC would act on this! There is no one to talk to or corespond with at Coinbase!
Over $500,000.00 was stolen from my Coinbase account 3 months ago.
For more than a month Coinbase was misleading me by saying that someone ​stole my API key,​ created by me on July, 2018 to access my account and withdrew all the funds. But my API key has following permissions: “read”, “create”, “delete” account. It means if someone access to my account with my API key, he will not be able to trade (buy/sell) and withdraw at all (these buttons are inactive). I sent my API key with my permissions to Coinbase and asked them:
How could someone trade and withdraw about 80 times in only three hours if icons are inactive? Or why Coinbase did not stop this action and block my account?
Coinbase did not respond to me. I opened Dispute (#03781413) with Coinbase and they supposed to write me in 2 weeks, but it is about a month I did not get from them any explanation.
Coinbase increased my withdrawal limit from $150,000.00 to $400,000.00 without my request. And I got approval-email after my account was robbed completely.
How could Coinbase approve such a high limit without my request when I remember that I could not get an approval even for $250.000? Coinbase lied to me when saying they got request from me but they could not to prove it so far.
For your information: if someone is stealing your money, he will never send any request because to get approval he must verify his location, 2FA phone, send a link for a LinkedIn account, send a Bank Statement and it takes about 2-4 days. I asked Coinbase send me all verifications for that request, but they could not provide me with any.
Coinbase deleted activity records from my account for the date of the robbery (IP access).
I can see that someone converted all my funds to 972 ETH and withdrew all of them. 25 times withdrawal was cancelled because it exceeds the $400,000 limit but still could withdraw $100,000 above that limit.
I remember I could not withdraw even $300 above the limit.
On my Transactions data Page I could see that someone did about 80 transactions from a Bogon (hidden, invalid) IP but in my Portfolio Coinbase deleted all unauthorized transactions on blockchain. But somehow they left 3 transactions only and I could see the funds were sent to the UK. Coinbase knows I'm a resident of the USA, I transferred all my money from the US Bank and I linked in Coinbase a US Bank Account only. How could Coinbase let someone send over half millions $$$ to the UK hidden way (smuggled out)? When I asked Coinbase about it, they deleted those 3 transactions also.
Even my 2FA Authenticator is enabled on my phone all these transactions were without 2FA confirmation, only Coinbase could disable that function. All transactions were without email-withdrawal notification (Coinbase turned off that function as well).
P.S. I notified Mr. Brian Armstrong (Co-Founder) & Mrs. Alesia Haas (Chief Financial Officer) regarding all above in emails but no response so far.
What kind of Company is this if the employees are stealing money from the users and they do not do anything?
Coinbase is responsible for a full refund because in the Coinbase Insurance Policy it is written: the insurance policy covers any losses from Coinbase’s hot storage resulting from a breach of Coinbase's physical security, cyber security, or by employee theft.
https://help.coinbase.com/en/coinbase/other-topics/legal-policies/how-is-coinbase-insured
But they do not follow their own rules and do not want to give me a refund. If Coinbase don’t want to solve this case I need a hire Fraud Crypto Lawyer and sue Coinbase.
To set up account they asked for my bank and user name and password! With this information, they could empty my bank account! Do Not Trust Them!
A fake person caled me back after I called the Coinbase phone number and sent my crypto currency offsite. He stated he was from Coinbase and was very knowledgeable of the coinbase site. I never gave this person my phone number and he stole my money. I believe Coinbase was negligent for not having safe measures in this site and I lost well over a $1050 in this transaction.
Coinbase Cost me over $10,000.00 in losses from blocking me from trading MID TRADE. I had a feeling it was going to dump, so I dropped a large bag of XRP at .30 cents - it dropped to .20 cents - I went to jump back in and my account was frozen from trading.
Then I get an email saying my account is under review? Then two weeks later they will not give me any reason, any info, anything at all. They told me cost me $10k and I want to file a lawsuit. san francisco
Coinbase has ripped me off - they won't let me log into my account. I changed my phone number and don't remember the old one so they refuse to recover my account even though I used the right username and password and have a new phone number. Their so called account recovery is completely worthless and a sham.
They are despicable - I have lost all the money I had in my account with them which I badly need. I have been trying to resolve this for many months - their customer support is as worthless as it gets. Do yourself a favor and stay far, far away from them. They are as no good as they come.
It's true that they have a very user friendly website, but if you lose all your money you'll find out how much that is worth. Why they are not regulated by the federal government to protect people is beyond me.
I wanted to pay someone with bitcoin and the coinbase.com site indicated I could buy bitcoin from them and have instant access to it. After going through all their steps of ID verification, etc, I transfered $800 from my bank - their "preferred method".
After they took my money, they put my bitcoin on a 30 day hold and now just increased to a 65 day hold. I asked for my money back and the support person said she didn't know if they could do anything and submitted a ticket which I got a copy of saying tickets take 5 - 7 days to get a response.
This company is a fraud - they are keeping my money and not giving it back orr letting me use the bitcoin. DO NOT ever do business with this company.
Coinbase has over $1000 of my money. I have in writing multiple times that they own me money, but they refuse to refund my money.
So far I have 36 combined emails and phone calls. They have "escalated" my case since mid February...we are now approaching mid-May.
Find another service.
I wired $5000 to Coinbase on Dec 26. Up until today (Jan 26), it never credited to my account. I sent multiple emails only to get automated reply. I called them, and waited for 90 mins without talking to any humans. I submitted IMAD reference number so they can trace that my money has been deposited to their account. I created case number #3570552 and #3166859. However, no one from Coinbase is helping me or even trying to help me. The money is just gone. This is a pure fraud!!
So singing up is seamless. Nice graph and easy to read graphics. Just downloaded a copy of my driving license front and back....booom my identity was accepted. Now to link my bank account so I just did a debit. Mmmm my bank is Mutual bank but is shows First and Third etc. I thought strange. Anyways after a week a made a few buck just to check out this site so I though I would cash out so I put some in my USD wallet easy no problem.
The problem is Trust me.....they dont want to wire it or put it in your bank account. I have to once again verify my Identity (even though I already have to purchase), and the link the account to my bank again.
Well I have spent a good 6 hours taking my license photo over and over and lownloading it only for it not to be accepted even though it was fine the first time. Then my bank wont show up on their list. The Mutual that does show up wants me to log in...I tried several times using my personal bank info to log in (even though I didnt want too really), and it said twice my log in was wrong. Now I know its not. Is that recorded I wonder??
All help messages are cookie cutter type drop down messages with no real help on the other end. I have tried calling customer service....you cant get any help WITHDRAWING any money its all pre recorded and then shuts down.
I am still attempting to contact someone and may have to contact my own bank to try help me.
Good luck trying to withdraw your money. I wouldnt put too much in there. If I cant speak to a live person withing a few mintues then forget it.
its now been 27.37 minutes on hold waiting for someone to pick up and talk to me.
Coinbase uses a third-party entity to verify its customers' identity. I was originally verified, but now they won't confirm my identity, so I can't buy or sell currency or even get access to my money to close my account. I am filing a complaint with the FTC and my state attorney general.
I sent a wire in the amount of $5,000 to the company, Coinbase (their bank Merchant Commerical received the wire) in order to purchase some crypocurrencies from my Bank of America on 12/4/17. Coinbase sent me an email stating, they were rejecting my wire and returning my funds to my bank due to my last name not matching their records. My Bank of America account still bears my previous last name of (Hanserd). My last name was change in October of 2012 to Cromwell, after I got remarried and I never updated my Bank of America account.
I had made multiple debit transfers from this account to Coinbase successful so it didnt occur to me that if I decided to pay the additional fee for an overnight wire transfer ($30) in order to utilize the Coinbase exchange to purchase cryptocurrencies that it would be issue. I contacted Coinbase through email on 12/5/17 and was told by Harrison (customer service rep) that the funds would be sent back to me in a few days but could take up to 7 days.
I contacted Coinbase again on 12/14/17 regarding this issue of not receiving the wire back and I have yet to here from them. I tried calling their corporate office by phone (888-908-7930) on Thursday, December 14th and 15th only to get no one on the phone. When you call their number a recording comes on that saids their call volumne is too high and to call back then it hangs up. It doesnt allow customers to leave a message.
I contacted Coinbases bank, Merchant Commercial Bank, to whom the wire was sent to on Coinbase behalf per Coinbase wiring instrustions and they told me that the wire was indeed received and deposited into Coinbase account. But that they could not return it to my bank until Coinbase advised them to do so. I also had my bank, Bank of America, to submit a request to Merchant Commercial Bank (Coinbase banking institution) on 12/14/17. I still haven't heard anything.
Coinbase made an unapproved withdrawal of funds ($945) from my bank account and showed NO corresponding purchase of digital currency in my account with them. Then, to add further cost and loss to me, they arbitrarily cancelled a purchase of Bitcoin that i made in November, but waited 6 days before advising me of the cancellation, costing me approximately $2,000 in the appreciation of Bitcoin. They accept no reaponsibility for any of it, and they still hold my funds. Pretty much a straight up case of theft.
I checked my bank account the morning of 11/4/2017, to see if the refund from coinbase was there. Only to find out that instead of refunding me $200.00 they withdrew a total amount of $553.06 from my checking account. I called my bank and told them what had happened and that the copany apparently was a fraud and that they were not to get my money. The bank personal asked me how I figured outthat the company was a fraud and I explained to her that it was to be a refund and instead it was showing withdraws of a total amount of $553.06. Needless to say my account will be refunded all the money by midnight on Monday the 6th of November. Do not trust these people at all. They are scamming people and lying to people to get your information and steal your money.
I have been trying for an entire month trying to get my funds out of this crooked Company and al am getting is stall tactics and the run-around. Told me to verify my acct several times which has everything to do with them, because I could never verify no matter what I do. I have sent in drivers lic, photo,selfie, and live cam and still get the BS run around "can;t verify ...while and losing money. And they tell me to transfer to another coinbase customer to get my funds???????Why would I want to even go back in there BS Co? I just want my money and move away from these crooks.
Coinbase will do everything to steal your Bitcoin Wallet. I have a account since 2014 that I forgot my password to. They have a 2 step process to verify my account. The phone number that I originally had linked to my account I no longer had. It took weeks of sending emails to explain my issue. There is no phone number or anyway to contact a live person. All computer generated responses and then they respond that it takes up to 72 hours for a response do to high volume. Then they have a secondary system to identify your ID. THIS I HAVE SPENT OVER 5 weeks to try and verify my ID. IT ABSOLUTELY DOES NOT WORK. I HVE SENT LITERALLY 100 emails to support requesting for someone to call me. I hve over $20000 in bitcoin in this wallet. They are stealing my money. No where to call or speak to a real person. STAY AWAY FROM COINBASE.
When I went online to the Coinbase site to login and access my wallet I was told I had entered a invalid PW (even though I'm certain it was correct) and on attempting to reset my PW was told a reset link would be sent to my email address. No such link was sent even after multiple requests over the past week.