While we have done several relocations in the past the Cost to Cost Relocations is vy far tye worst one
Besides been overcharged on the laf empty boxes and pure packaging, we have very a lot of dmaged aitems (more than $5000) and we not been ffered any compensation that even made a snce to discuss
Everything from logistics (movers have arrives late by 5 hours and hence all packing was done fast and bed) to the reponcevness was very bad. Person that has owkred with us to provide the quote and claiming ot be the one that will help us on the step by step rpocess was avaliable only durig the money negoshiation process. After this he has compltely disapieared
For your own sanity, use another mover! This is a HORRIBLE company to work with and if you get the extreme misfortune of working with SAMANTHA, please ask her how she sleeps at night screwing over a single mom that makes less than $2k/month. She ENSURED us everything (everything!) was included in the quote (hallways, packing, tolls, etc). An additional $1500+ later, a week later than they told us they would deliver and the absolute inability to talk to anyone that had any management experience left us in a terrible bind. This company is a scam and I don't know how they stay in business. They are incredibly difficult to get in touch with when needed and because they contract out their services, they have zero control. They charged us for 30 rolls of tape for a 2-bedroom NYC apartment. Every box was already taped shut and we only used 5 rolls of tape. Save yourself a headache and a wallet squeeze and use a reliable company.
Review of move from New York to Washington state in summer.
Don't ever book with Coast to Coast. I saw the bad reviews, but the sales people will make you buy the snake oil.
The sales force will make so many promises (I had read the reviews and was concerned about the additional charges and policies and the sales rep made many promises and also wrote down some waivers to the extra charges). They constantly will emphasize that they are family company and are not brokers but those are all lies. They are probably the only ones who are not rude and are nice on the phone.
My moving date was set for a Monday with a backup date of Tuesday. I was told that I would get a phone call 1 day before the move to confirm. They called me at 4:30 pm on Sunday (of course, I missed their call after waiting all day). I tried to call back at about ~5:20 and their office was already closed. Ok, but what about the backup date? Now the guy on the phone told me that they need at least 48 hours and Wednesday would be the earliest. He was also extremely rude on the phone. An example "you can find another moving company sir, but you know you won't find one right now".
The day of the move, the 2 movers and a driver came with a standard moving truck. They do have crazy policies on what they won't take without extra charges. I had to leave 3 pieces of furniture behind because they were deemed to be to fragile and the movers wanted $75-150 extra per piece to wrap up the furniture. They also charged $75 extra to repack a TV that I had already packed because that is their policy. Of course, the movers do not write any of this down on the receipt and will not even if you prompt them.
They take all your items to their warehouse in NJ until they can get enough people to fill a truck to wherever you move to. The sales rep promised me that during the summer, they have many people moving to Washington and they usually have a truck going out every week. The contract states up to 21 days for your stuff to be delivered, but the sales person stated and promised that was just to account for the slow season and since I am moving to one of the big cities on the west coast, they should be able to get my stuff there within 3-5 days of when I want it delivered. My items were picked up in the end of June and I wanted my stuff delivered in the last week of July. Of course, the dispatcher calls me on vacation and states he can drop of my stuff during the second week of July-he gave me a 6 day window where I could receive my items or I would have to wait for mid August. Arguing is no help and the dispatch guy on the phone will be rude and will make it obvious he doesn't care.
The movers called me the day before the last day of the window to confirm and now wanted $400 for a smaller shuttle to bring my stuff into the city. My contract had the charge written as $350. The movers had another contract (I e-signed a contract that I had a copy off) with my signature. Thank god I saved a copy! We had to call the customer service rep during the move to get the $50 back. I also had to argue with customer service to honor the written contract that stated elevator fees would be waived.
The 2 movers that arrived were obviously local contractors working with multiple companies.
The guys got my things quickly into the apartment, but it was then I noticed every piece of furniture I had moved was broken or damaged. The company also seems to do some additional disassembly at their warehouse even after they pick up your stuff. This became a problem as the guys that arrived had no idea how to put some of the furniture back together. I tried to keep on eye on things, but as I was picking up everything the next day, I found about 10-12 screws and nuts that I have no idea where they belong. Luckily they already broke the furniture, so I guess I don't have to worry about sitting down and breaking it. Even the moving boxes (I used all new boxes) arrived with lots of damage, rips, and some were falling apart.
The movers got frustrated that they don't know how to put stuff together and since they have other jobs, they collected their fees and extra charges (cash or postal money order only) and ran. They told me I had to contact the company for resolution.
I called the company and got a number for claims. I send the claims guy a description and pictures of all the damages. He is probably the rudest guy I've talked to in dealing with this company. He told ask me "what else do you expect moving across the country?" I thought the point of giving them so much money was to get my stuff here safely. He also will blame the damages on your furniture, accusing it of being cheap Chinese stuff and the moving boxes of being inadequate. Basically deflecting blame; it's not their fault, it's yours.
For approximately $1500 worth of damage including the TV I paid them $75 extra to pack, they were willing to give me $175 of compensation.
I would never recommend this company to anyone. They do seem cheaper at the beginning but I ended up paying $800 more than my original quote and the stress was just not worth it.
I have lived in 7 states across the US and this was the 2nd worst experience I've had with a moving company. Coast to Coast Relocation moved me from my apartment in Boston, MA on January 14, 2016. The sales rep quoted me less than half of what I paid in the end. When they delivered my belongings on January 30, they were a day late and several of my belongings were damaged or destroyed. They broke 2 of my 6 dining room chairs, broke plastic storage footlockers and containers, and punctured holes in my leather bed. When they reassembled the bed, they did it backwards and the mattress fell after they left. I completed the insurance claim but the company is only offering me $175 stating that my shipment was only 208 pounds. Seriously?! I moved most of my belongings and I lived in a fully furnished 2BR apartment. There were more than 70 items tagged with clothes, dishes, wine, shoes, bedding, sectional, futon, queen sized bed, double dresser, 2 nightstands, 3 tvs, a dining room table with 6 oversized chairs, 2 barstools, entertainment unit, etc. Their calculation of the poundage does not add it up, especially considering I paid them over $5000. The compensation they are offering is not even close to adequate. I do not expect full value but I think Coast to Coast is being dishonest about the poundage. Not to mention a mover with good customer service would take responsibility and try to come to an agreement. I contacted them several times with no response. Finally had to go through Moving Claim.net but their contract with them was recently terminated.
Coast to Coast Relocation, LLC. Reviews
While we have done several relocations in the past the Cost to Cost Relocations is vy far tye worst one
Besides been overcharged on the laf empty boxes and pure packaging, we have very a lot of dmaged aitems (more than $5000) and we not been ffered any compensation that even made a snce to discuss
Everything from logistics (movers have arrives late by 5 hours and hence all packing was done fast and bed) to the reponcevness was very bad. Person that has owkred with us to provide the quote and claiming ot be the one that will help us on the step by step rpocess was avaliable only durig the money negoshiation process. After this he has compltely disapieared
Do NOT use this company
For your own sanity, use another mover! This is a HORRIBLE company to work with and if you get the extreme misfortune of working with SAMANTHA, please ask her how she sleeps at night screwing over a single mom that makes less than $2k/month. She ENSURED us everything (everything!) was included in the quote (hallways, packing, tolls, etc). An additional $1500+ later, a week later than they told us they would deliver and the absolute inability to talk to anyone that had any management experience left us in a terrible bind. This company is a scam and I don't know how they stay in business. They are incredibly difficult to get in touch with when needed and because they contract out their services, they have zero control. They charged us for 30 rolls of tape for a 2-bedroom NYC apartment. Every box was already taped shut and we only used 5 rolls of tape. Save yourself a headache and a wallet squeeze and use a reliable company.
Review of move from New York to Washington state in summer.
Don't ever book with Coast to Coast. I saw the bad reviews, but the sales people will make you buy the snake oil.
The sales force will make so many promises (I had read the reviews and was concerned about the additional charges and policies and the sales rep made many promises and also wrote down some waivers to the extra charges). They constantly will emphasize that they are family company and are not brokers but those are all lies. They are probably the only ones who are not rude and are nice on the phone.
My moving date was set for a Monday with a backup date of Tuesday. I was told that I would get a phone call 1 day before the move to confirm. They called me at 4:30 pm on Sunday (of course, I missed their call after waiting all day). I tried to call back at about ~5:20 and their office was already closed. Ok, but what about the backup date? Now the guy on the phone told me that they need at least 48 hours and Wednesday would be the earliest. He was also extremely rude on the phone. An example "you can find another moving company sir, but you know you won't find one right now".
The day of the move, the 2 movers and a driver came with a standard moving truck. They do have crazy policies on what they won't take without extra charges. I had to leave 3 pieces of furniture behind because they were deemed to be to fragile and the movers wanted $75-150 extra per piece to wrap up the furniture. They also charged $75 extra to repack a TV that I had already packed because that is their policy. Of course, the movers do not write any of this down on the receipt and will not even if you prompt them.
They take all your items to their warehouse in NJ until they can get enough people to fill a truck to wherever you move to. The sales rep promised me that during the summer, they have many people moving to Washington and they usually have a truck going out every week. The contract states up to 21 days for your stuff to be delivered, but the sales person stated and promised that was just to account for the slow season and since I am moving to one of the big cities on the west coast, they should be able to get my stuff there within 3-5 days of when I want it delivered. My items were picked up in the end of June and I wanted my stuff delivered in the last week of July. Of course, the dispatcher calls me on vacation and states he can drop of my stuff during the second week of July-he gave me a 6 day window where I could receive my items or I would have to wait for mid August. Arguing is no help and the dispatch guy on the phone will be rude and will make it obvious he doesn't care.
The movers called me the day before the last day of the window to confirm and now wanted $400 for a smaller shuttle to bring my stuff into the city. My contract had the charge written as $350. The movers had another contract (I e-signed a contract that I had a copy off) with my signature. Thank god I saved a copy! We had to call the customer service rep during the move to get the $50 back. I also had to argue with customer service to honor the written contract that stated elevator fees would be waived.
The 2 movers that arrived were obviously local contractors working with multiple companies.
The guys got my things quickly into the apartment, but it was then I noticed every piece of furniture I had moved was broken or damaged. The company also seems to do some additional disassembly at their warehouse even after they pick up your stuff. This became a problem as the guys that arrived had no idea how to put some of the furniture back together. I tried to keep on eye on things, but as I was picking up everything the next day, I found about 10-12 screws and nuts that I have no idea where they belong. Luckily they already broke the furniture, so I guess I don't have to worry about sitting down and breaking it. Even the moving boxes (I used all new boxes) arrived with lots of damage, rips, and some were falling apart.
The movers got frustrated that they don't know how to put stuff together and since they have other jobs, they collected their fees and extra charges (cash or postal money order only) and ran. They told me I had to contact the company for resolution.
I called the company and got a number for claims. I send the claims guy a description and pictures of all the damages. He is probably the rudest guy I've talked to in dealing with this company. He told ask me "what else do you expect moving across the country?" I thought the point of giving them so much money was to get my stuff here safely. He also will blame the damages on your furniture, accusing it of being cheap Chinese stuff and the moving boxes of being inadequate. Basically deflecting blame; it's not their fault, it's yours.
For approximately $1500 worth of damage including the TV I paid them $75 extra to pack, they were willing to give me $175 of compensation.
I would never recommend this company to anyone. They do seem cheaper at the beginning but I ended up paying $800 more than my original quote and the stress was just not worth it.
I have lived in 7 states across the US and this was the 2nd worst experience I've had with a moving company. Coast to Coast Relocation moved me from my apartment in Boston, MA on January 14, 2016. The sales rep quoted me less than half of what I paid in the end. When they delivered my belongings on January 30, they were a day late and several of my belongings were damaged or destroyed. They broke 2 of my 6 dining room chairs, broke plastic storage footlockers and containers, and punctured holes in my leather bed. When they reassembled the bed, they did it backwards and the mattress fell after they left. I completed the insurance claim but the company is only offering me $175 stating that my shipment was only 208 pounds. Seriously?! I moved most of my belongings and I lived in a fully furnished 2BR apartment. There were more than 70 items tagged with clothes, dishes, wine, shoes, bedding, sectional, futon, queen sized bed, double dresser, 2 nightstands, 3 tvs, a dining room table with 6 oversized chairs, 2 barstools, entertainment unit, etc. Their calculation of the poundage does not add it up, especially considering I paid them over $5000. The compensation they are offering is not even close to adequate. I do not expect full value but I think Coast to Coast is being dishonest about the poundage. Not to mention a mover with good customer service would take responsibility and try to come to an agreement. I contacted them several times with no response. Finally had to go through Moving Claim.net but their contract with them was recently terminated.