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Cinch Home Services, Inc.


Country United States
State Florida
City Fort Lauderdale
Address 4700 Exchange Ct, Suite 300
Phone (800) 778-8000
Website https://www.cinchhomeservices.com/

Cinch Home Services, Inc. Reviews

  • May 9, 2022

When I called to get my dryer fixed, I was required to pre-pay for the service call and wait for an assigned technician. After waiting for five days, no technician was assigned, and no attempt was made by Cinch to explain the lack of response.

I called a local technician myself and they quoted me half the price for a service call, so I cancelled my request with Cinch. Their non-existent reponse to my service call request resulted in my cancellation of the service agreement with Cinch.

  • Dec 16, 2020

WARNING RUN AWAY

This criminal corporation apparently took over Sears home warranty. I never received notice of this, via email, text, voicemail, or U.S. mail.

I have been paying automatic withdrawal from my bank since spring of 2018. Not once late on payment. I (had) a whole home warranty: HVAC, plumbing, electrical, appliances. I am located in Las Vegas, NV.

Dec. of 2018 my 1st Gas package HVAC unit failed, Sears sent a tech out, said I had a cracked heat exchanger on a 25 year old unit. Then five days later they sent a tech back out to verify first tech. Long story short, almost a month in December 2018-Jan 2019 No heat with four children and a disabled family member that requires 24hr Registered Nursing Care. The company that eventually came out installed a new (cheapest) unit, but did an amazing job, and even handled the completion of the city inspection. At this point I realized how the dog and pony show works, but grateful to have heat, and the new cheapest unit should give me at least 10 years of solid service. I did have to pay $1,100.00 total deductible for the completion of this job.

I had a refrigerator break, they sent different techs out 9 times to NEVER repair the unit. Also Never gave me 500.00 to put down on the new refrigerator if they deem it unfixable, because apparently they just hope you give up, which we did after 9 months. I ended up having to purchase. (of course during lockdown pandemic when unit finally failed)

I had a dishwasher break, they sent a tech out, then a month later it literally melted electrical inside the unit, smoke came bellowing out of it and blew up, and is still blown up to this day.

I had a $450.00 Moen kitchen faucet with cartridge failure, (Sears) sent a non-sears tech out, that said the faucet must be replaced with a 120.00 faucet. I laughed and said ok thank you, will think about it. (Mind you I had to shell out a 100.00 non refundable deductible for each FAILED repair. ) Long story short, I never got my deductible back, the company that quoted us the junk faucet blew my wife and my phone up for a week before they took the hint, and yes they were very ignorant about it. I had notified Sears I found a Direct OEM Replacement cartridge on amazon for 25.00 took me less than 5 minutes to replace this cartridge, and to explain to the company we already told them no, we repaired this faucet ourselves, and to leave us alone.

Fast forward to November 2020 - My 2nd HVAC unit heater had failed, only this time I am in a very bad situation, like most of the rest of the world. I personally have not worked in 36 months due to my disabled family member (Dec. 2020) and was going to get hired in March when lockdown occurred, and all hope for any employment is now vapor.

I tried to call Sears, I couldn't get through, I look online Sears is bankrupt? Cinch home warranty is now who I contact. They did send someone out, (the same crappy company that wanted to trash my 450.00 kitchen faucet over a 25.00 part). Immediately the technician flipped a switch and got mad at me because I had asked him politely to go through the back yard to access my roof, and to not walk on ANY of my tile roof (I have shingles around my rooftop units). I lost my homeowners insurance January of 2020 because I need a WHOLE roof replacement which yay me, I cannot afford a 40,000 dollar roof right now. (and the most obvious, our family will be homeless and lose everything because no homeowners insurance if this place burns down from all the space heaters, and broken Gas heater) The technician got bent because I asked him politely not to walk on the roof because it has failed.

The technician ignored me when I tried to ask him questions. (when he was down on the ground not working) The technician said your heat exchanger is cracked, and in order to replace your unit I will have to de-rate your 3.5 ton unit to a 2.5 ton unit. (of course the red flags went off, this is how they buy a cheaper package and rip me the homeowner off, also it is a 4 ton unit?!) As he was loading up his van he said oh and it will be a minimum of a week just for paperwork to send another tech out for verification. I was furious when he left, de-rate my unit??? Which will run 24 hours a day in the summertime, and you don't care about my family- little children and disabled parent have no heat. This dude acted like this was his house, and he paid the bills here!?

I called Cinch back, and requested a different company. Wow! What a mistake, the first tech called my phone and my wife's phone almost 50 times, came to our house and rang our doorbell for 20 minutes harassing our family?? I thought I was going to have to get Metro police involved.

Second company came out and said nothing to us, verified the unit needs replaced, said he was ordering a heat exchanger, and other parts, and to call them in a few days to see what's going on. (Not the other way around)? We tried to call the second company back a week later, to get a recording during business hours, and no call back after leaving my name and number.

I called Cinch. They hung up on me five times, had my wife call, she gave our address, and they hung up on her.

We waited till the next business day and called them again, I begged and pleaded to speak with management, they said WE DO NOT have a manager, how can I help you over and over. I hung up.

I called next business day after finding a number to Cinch home warranty office in Florida, I finally got supposed management that told me she does not have a direct number and that our case will be assigned a medical something or other which never happened. Next day a woman did call back and left a voicemail saying to call her, we did call back half an hour later politely left name and number and we will be eagerly waiting for her call, she never returned our call after 3 days of waiting. I called Cinch again after another half an hour with being transferred and explaining all this over and over and over, she said oh you have been approved for a replacement but it will cost me 2,600.00 and some change for deductible. I had her list out the complete cost and what a terrible rip off, 350.00 for the box and whip, which is sold at home depot (same unit) for 80.00, the whole list was like this. I explained that most of the charges were almost 3 to 4 times the average cost. She then said well you could do a buyout. She said we will send you a check for 2000.00, or call the company that wanted our money but never called us, and did not care. We STILL didn't have heat. I said SEND ME THE CHECK!!

I sold my truck. I have sold almost all my belongings since March. I just spent the last of our money for food and gifts, to buy this 6000.00 unit (labor, install, and inspection) I did receive the check 10 days later, and I ultimately paid 4000.00 for a matching unit, 10 year warranty, installed the very next day after I hung up with Cringe I mean cinch, and it was worth it to starve my family, and tell em sorry no santa till maybe march of 2021 because we finally have HEAT! I am NOT exaggerating ANY of this, this IS really what is happening to us NOW! In fact after all this we may be homeless in Jan-Feb2021.

It gets better. I called 12-17-2020 to cancel my Sears home warranty, and the lady says I have to put you on hold to someone else, and I wait on hold 10 minutes, and get a woman who says I am unable to cancel my home warranty because I am under contract with them.??? Say what?? I never read or signed anything, and I never received anything stating this, change of Ownership etc. I need to pay 300 plus dollars to cancel?? No work was EVER completed, I also lost that 100.00 deductible for no work and the five space heaters I had to buy for each of us to stay warm, risking burning our house down with no homeowners Insurance, while being without work, no money to eat, I am on all kinds of meds because I need 30 teeth pulled from an infection from wisdom teeth, and do not have the 7k to pull teeth, and still need money for false teeth. THIS IS INSANITY!

Oh well I lose, and I will continue to lose. At least for the time being we have shelter and heat!

Please stay away from this company, and apparently you will not be able to cancel without some form of punishment, after they take advantage of you from every direction, leave you high and dry, and ultimately ruin your credit.

  • Dec 3, 2020

I have a home warranty with Cinch Home Services contract #11673718. Approximately September 28th, we had a small electrical fire in our attic. We turned off the breaker and contacted Cinch Home Services via their website and set up a claim; Service Order #SCCN92149573. We assumed the issue had something to do with the AC unit because it completely shut off. They set up a Sears Home Services - HVAC Repair (888) 959-6186 to come to inspect the problem approximately 10/1/2020. The technician said the blower had gone out and caused a small electrical fire and the blower needed to be replaced. He said the blower would have to be ordered and it would arrive in about 7-10 days. Approximately 10/10/2020 the blower was replaced.

Approximately November 15, 2020, we heard a clicking sound in the attic and realized the blower was not going on so we shut the system down at the breaker so we wouldn't have another electrical fire. I contacted Cinch and they reopened the service order to avoid having to pay another deductible since it was the same issue. I was told they could set up an appointment with a Sears technician December 8th. I told them that was unacceptable because we would be going without heat, AC and an air purifier. I have allergies and asthma and the system was recommended by my doctor. They connected me with a supervisor who was able to get an outside contractor to come out the next day. They assigned Kool-Air Heating (619) 802-8674.

When the technician arrived, he was a very large man and he had another man of medium stature access the attic. The technician told us the blower had gone out and it was a blower that had been recalled. Cinch contacted us and told us it would take approximately 7-10 days for the blower to come in and they gave us an appointment of December 3, 2020 between 8 am - 4 pm with Kool-Air Heating and Cooling. I have my own business and had to close my business for the day to accommodate the 8 hour window. As of 4:30 pm Dec 3, Kool-Air had not arrived or contacted us. I contacted Cinch to let them know they never arrived. The customer service rep told me I was the one who should have contacted Kool-Air. I requested to speak to a supervisor/manager. After speaking to a supervisor, they connected me with another department and I spoke to a girl named Cathy who told me she would reach out to Kool-Air first thing in the morning and contact me by 10 am. By noon, I still hadn't received a phone call from Cathy with Cinch so I decided to call them.

I requested to speak to a supervisor/manager. After reading the numerous notes associated with my claim, the supervisor told me Cathy would reach out to me later today. It is now 5:34 pm and I still have not received a call from anyone with Cinch. At approximately 3:00 pm, I called Kool-Air myself and he told me Cinch explained I would be responsible for 2 hours of labor. Needless to say, I was and am livid. I called Cinch back and again requested to speak to a supervisor/manager. I spoke to Joan who is a Case Manager and she told me that Kool-Air said they were charging a $150 fee to access my attic because it was difficult to access. She said Cinch does not cover that fee and we would have to pay it in order to have the furnace installed. We weren't the ones who contacted Kool-Air, it was Cinch who reached out to them so we should not have to pay that fee. I have lived in this home for 20 years, and have had at least 20 people in my attic for various reasons. Multiple times I've had AC tune ups and HVAC companies have accessed my attic and the furnace and blower without issue. No one has ever mentioned my attic is difficult to access. Even when Cinch initially sent out Sears twice, no one ever mentioned an access fee because my attic was difficult to access. The supervisor I spoke with ended the call by saying, "We're done here!"

I have gotten no where with this current claim and over two months later, I'm still without a blower in my attic and still without AC, heat or our air purifier system. All total, I have probably spent upwards of 15 hours on the telephone trying to resolve this issue. I NEVER receive a phone call back from Cinch Home Services

  • Nov 10, 2020

No service performed because they didn't set appt electrical work. Paid the $100 deposit for no service. 18hrs.of calls & still no refund (6wks.now) At the end of Sept.2020 I placed my first (only&last) call for electrical service. They took my $100 deposit. I was never given a contractor appt./name. A few days later I called and had to find out for myself who was assigned to the job. I had to call them myself to "set the appt.ยจ After 4-5 games of phone tag I never got an appt. The contractor answered without using a biz name, never had a writing utensil to take my info.,

promised to call me (never did) and kept asking me to call at a more convenient time. Finally, they cancelled my job without appt. In the meantime, I am calling Cinch to explain/complain/get a new repair company. The customer service is horrible. Bad training. Each rep. responds differently, has different info. My requests for a supervisor to call NEVER happened. I was told they respond in 48 hrs max. 4 requests for supervisor call back and I got none. One rep. told me they could email me the time/date for an appt. (they cant). Other reps. were rude stating that I "keep calling", and they keep telling me "to wait"...like this is MY FAULT. Yes!

I keep calling because the company is KEEPING MY MONEY for a JOB NOT PERFORMED! I began steps to cancel my contract as nothing was getting accomplished and requested my $100 deposit. On Oct. 6 2020 I began the process of calling every few days, sitting on hold for HOURS (literally), having calls dropped while on hold or when transferred several times. Since I was getting no where with customer service, I wrote a letter to the corporate office and was told to contact customer service. Pointless! The contract states that I would get a refund for my deposit if the job is not performed 10-20 days after the request. Well, 20 days later Oct. 27, I talked to a rep.

who stated that I keep calling, put me on hold, then the call dropped after about 40 minutes of waiting. I called again right away (btw, 2 hrs. is normal time to talk and have nothing accomplished). He verified that I am beyond the 20 days so he would "make a request for a refund". (i have already requested every few days and emailed a letter to the corporate office.) I was told that I would receive my refund on the debit card I used 7-10 days. Today it is November 11 2020 and guess what...Yup, no refund yet. I am about to send another letter to corporate office, make more hours of phone calls to customer service, but also file as many complaints as I can. BTW, I returned my business to a reputable company with great service, dependable and professional. In fact, I gave them a contract for 2 homes.

  • Sep 28, 2020

DO NOT SIGN UP WITH THIS COMPANY. SCAM SCAM SCAM. They happily take your money every month but when it comes to upholding their end of the bargain, forget it. Our AC has been out for almost a week now and because Cinch has to source the parts, the HVAC repair company cannot fix our system until those parts are received. Those parts are currently out of stock. Problem #2, we are responsible for paying $750 to the HVAC company for this repair but the line items provided by Cinch mean nothing. "Other related charges $390", "Reclaim $95", "Line set Modifications $290" I asked what each of these were and they wouldn't or couldn't tell me.

I'm not sure what Cinch is even covering at this point because we're paying $750. After this claim, we will be canceling our contract with them. We have had similar issues anytime we have made a claim and this is it. What the h*ll are we paying for? They cover almost nothing and what YOU have to pay to fix these items is WAY MORE than what they're paying. They buy the replacement parts in such quantity that it costs them like $250 for a new AC unit but that's ALL they pay for. You pay for every screw and ancillary piece of equipment. It's outrageous. You've been warned, people. You sign up with the scam of a company, you deserve what you get. They should be ashamed of themselves.

  • Jun 27, 2020

I filed a claim on 8 June 2020 after my split system heat pump stopped working. Cinch Home Services sent an HVAC technician and the technician determined that the evaporator coils in the air-handler were leaking and stated he would recommend the entire system be replaced.

The HVAC service company told me that the entire system must be replaced because state codes (AHRI) cannot be met by replacing only the evaporator coils but Cinch Home Services states the contract only requires them to replace the part that failed leaving me to pay the difference.

It has been almost three weeks and I still don't have anything in writing stating what Cinch Home Services has agreed to pay. During phone conversation with Cinch Home Services representatives, I've been given a dollar amount of approximately 7% of what the HVAC service company says it would take to repalce the entire system and approximately 42% of what it would cost to replace just the evaporator coils providing OEM (Original Equipment Manufacturer) coils for the 22 year old system could be located.

On top of this, the HVAC company tells me that the Air Handler Closet wasn't built to code either and there will be additional costs to bring it up to code. According to the HVAC service company, Cinch Home Services will not cover those repairs either.

Today is one day short of three weeks and we still don't have air conditioning or even any details of what Cinch Home Services has agreed to pay.

Cinch Home services may attempt to claim that I was late paying my bill to renew my contract this year but I was late because I insisted on receiving a bill after Cinch charged my credit card twice the last two years and the bill never arrived.

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