I am in disbelief a company like this is out there. They refuse to sell me a window that I need. I purchased a home in a brand new community where all the homes have champion windows installed. They won't sell me the window, the parts, or anything. They also told me if they decided to sell a part to me that they would have to install it. What kind of company is this? I am also reporting my experience to the BBB. If you have Champion Windows watch out, SCAM ALERT!!!
7/20/17 Champion replaced 4 large windows and siding. I also had a window from a previous project develop a crack (initially started in the corner and then went on an angle up the window). The smaller window replacement was not with the order---no apology offered. Next, when I went out into my Florida Sunroom, I noticed an orange sized hole and crack in the glass of one of the windows--the woman immediately said they found it that way when they unwrapped the window--no apology offered---said she called her boss and took a picture---said she ordered a new one. The male installer said it would take a week.
8/1/17--Ann left message and said order was on rush.
9/15- Ann reported tracking at factory X2---said should ship Monday (9/18).
9/22/17--Ann said should ship next week and they would call me to set up an appointment for instillation.
9/26/17: Received a call from Amber, office manager at the Milwaukee Champion. Amber said the problem was the factory. Apparently, someone at the factory changed the rush order to a regular order and she asked that I have patience with them---patience???? It will be 10 weeks on Thursday! I was initially told one week, then a few weeks, etc. Amber than said, while laughing, "Is this your only problem? I wish all mine were this small. Amber went on to talk about my one window with the crack and how Champion stands behind it's product as long as I own my home. I reminded her that it was not just a crack but there is a hole and a crack up the entire window and the window is unstable (more cracks are joining the crack).
10/3/17--Called Champion about my replacements--Amber said "the exact location is not known--was supposed to be on the last shipment" indicated she was taking the matter to higher ups.
10/4: Sumur, Corporate Customer Care Coordinator called me--said she was going to help--said she understood Chris Wagner the division mgr had talked to me---I advised her that was not true--told her the only people I talked to were Ann and Amber--told her about Amber's inappropriate comments -----Sumur told me that the order was not run as a rush because there was not an emergency issue---I with my emergency medicine background beg to differ---I explained that Champion knowingly installed a window with a broken pane on the outside--I said what if it breaks further and hurts someone---she said "we do not look at what ifs".
10/9/17--left VM for Sumur X2 asking about the replacements---Sumur then called me back and left VM X3--all same stating the replacements should go out on the truck tomorrow and get here by the end of the week. Due to strong winds last weekend, the glass has shifted and one area is about 3mm higher than the other---I placed duck tape in hopes of stabilizing the window--strong winds expected again this weekend. I was told the replacement unit shipped Tuesday and should have been here today--no call today.
10/16: Replacement units were supposed to be in Friday per corporate---no call from Champion--I called them---per Amber--"Our truck has not come in yet--we will call you when it does".
10/17: Sumur called me back--said the order was "missed" last week---she was told by Victoria it was on the truck---I had another home improvement company rep look at the window--his comment was that it should not have been left that way and kept shaking his head.
10/30/17: Finally had the new replacements installed today.
About two years ago, we had Champion Windows come out to our house and give us a quote. The sales representative at the time (Rocky) was super nice, helpful, and dedicated. We ended up doing three seperate contracts for about 10 windows each. The total for this job was about $25,000. All seemed to be moving along as planned. We signed the second contract. Once they completed work not this job we immediately noticed problems in both workmanship and lack of communication. First things like appearance of replaced trim pieces were noticeably wrong. Next caulking was not up to standards. Another issue we encountered was screens being improperly installed and or falling out of the windows. They
would break upon impact to the ground. We still have never received three screens that were on the order form. To combat the falling screen issue, I asked Champion if we could just place those plastic holders in. They said no that would void the warrant as nothing should ever be drilled into the frame. I come home the next day to two company representatives screwing in holders. When I called the company to get resolution to any of these issues, I was ignored and no action or attempt to rectify the situation was made. I called numerous times and nothing to this date has been fixed. Naturally I refused to pay this bill as they have not fixed any issues and or figured out the warranty issues. They
never once sent someone out to inspect the job or hear out the complaints. The owner , the manager, no one cared enough to correct it and get paid. Things kind of just ended with a standstill and nothing on Champions side was fixed and we refusing to pay until the issues fixed. Fast-forward two years (December 14, 2015) and we finally unveiled the extent of the damage. Over the last two years we noticed a musty smell coming from our master bedroom closet and assumed it was from humidity. This increased to some dampness on the carpet. Then increased to puddles on the floor. So we pulled out our built in bookshelf and this is when we uncovered mold. The damage was being held undiscovered because of the
built in bookshelf and as the wood damaged it would leak more. Finally we had enough and called Champion. It took a bit but then we finally reached a man named Danny. He sounded caring and said he had lots of similar calls coming in. He sent a gentleman named Ray out who saw there was light coming in under the window. He admitted the screens were not measured correctly, and saw there was mold. He went to his truck and grabbed a bottle of mold killer bleach. He sprayed the outside but the mold continued to grow and spread. After a few more rains and about 20 more calls they finally sent out someone else and verbally said for me to find about mold company to fix the mold issue then they would do what
they need to do what was necessary to reinstall and seal the window. We contacted a company and they both verbally agreed they would do the work on our house. The mold company did the mold clean up for about $1100 dollars. Champion then refused to talk t he company and won't pay up. They then sent our account to the corporate location in Ohio. Danny said we were transfered to Karen Miller and he couldnt help at all. It took 20 calls back to finally reach her and all she said was we didn't pay the whole bill so they wouldn't do anything to make the situation right. They also would not be covering the mold removal though they agreed to pay it. They also said I could get a lawyer but they felt no obligation to help.
Champion Windows Reviews
I am in disbelief a company like this is out there. They refuse to sell me a window that I need. I purchased a home in a brand new community where all the homes have champion windows installed. They won't sell me the window, the parts, or anything. They also told me if they decided to sell a part to me that they would have to install it. What kind of company is this? I am also reporting my experience to the BBB. If you have Champion Windows watch out, SCAM ALERT!!!
7/20/17 Champion replaced 4 large windows and siding. I also had a window from a previous project develop a crack (initially started in the corner and then went on an angle up the window). The smaller window replacement was not with the order---no apology offered. Next, when I went out into my Florida Sunroom, I noticed an orange sized hole and crack in the glass of one of the windows--the woman immediately said they found it that way when they unwrapped the window--no apology offered---said she called her boss and took a picture---said she ordered a new one. The male installer said it would take a week.
8/1/17--Ann left message and said order was on rush.
9/15- Ann reported tracking at factory X2---said should ship Monday (9/18).
9/22/17--Ann said should ship next week and they would call me to set up an appointment for instillation.
9/26/17: Received a call from Amber, office manager at the Milwaukee Champion. Amber said the problem was the factory. Apparently, someone at the factory changed the rush order to a regular order and she asked that I have patience with them---patience???? It will be 10 weeks on Thursday! I was initially told one week, then a few weeks, etc. Amber than said, while laughing, "Is this your only problem? I wish all mine were this small. Amber went on to talk about my one window with the crack and how Champion stands behind it's product as long as I own my home. I reminded her that it was not just a crack but there is a hole and a crack up the entire window and the window is unstable (more cracks are joining the crack).
10/3/17--Called Champion about my replacements--Amber said "the exact location is not known--was supposed to be on the last shipment" indicated she was taking the matter to higher ups.
10/4: Sumur, Corporate Customer Care Coordinator called me--said she was going to help--said she understood Chris Wagner the division mgr had talked to me---I advised her that was not true--told her the only people I talked to were Ann and Amber--told her about Amber's inappropriate comments -----Sumur told me that the order was not run as a rush because there was not an emergency issue---I with my emergency medicine background beg to differ---I explained that Champion knowingly installed a window with a broken pane on the outside--I said what if it breaks further and hurts someone---she said "we do not look at what ifs".
10/9/17--left VM for Sumur X2 asking about the replacements---Sumur then called me back and left VM X3--all same stating the replacements should go out on the truck tomorrow and get here by the end of the week. Due to strong winds last weekend, the glass has shifted and one area is about 3mm higher than the other---I placed duck tape in hopes of stabilizing the window--strong winds expected again this weekend. I was told the replacement unit shipped Tuesday and should have been here today--no call today.
10/16: Replacement units were supposed to be in Friday per corporate---no call from Champion--I called them---per Amber--"Our truck has not come in yet--we will call you when it does".
10/17: Sumur called me back--said the order was "missed" last week---she was told by Victoria it was on the truck---I had another home improvement company rep look at the window--his comment was that it should not have been left that way and kept shaking his head.
10/30/17: Finally had the new replacements installed today.
About two years ago, we had Champion Windows come out to our house and give us a quote. The sales representative at the time (Rocky) was super nice, helpful, and dedicated. We ended up doing three seperate contracts for about 10 windows each. The total for this job was about $25,000. All seemed to be moving along as planned. We signed the second contract. Once they completed work not this job we immediately noticed problems in both workmanship and lack of communication. First things like appearance of replaced trim pieces were noticeably wrong. Next caulking was not up to standards. Another issue we encountered was screens being improperly installed and or falling out of the windows. They
would break upon impact to the ground. We still have never received three screens that were on the order form. To combat the falling screen issue, I asked Champion if we could just place those plastic holders in. They said no that would void the warrant as nothing should ever be drilled into the frame. I come home the next day to two company representatives screwing in holders. When I called the company to get resolution to any of these issues, I was ignored and no action or attempt to rectify the situation was made. I called numerous times and nothing to this date has been fixed. Naturally I refused to pay this bill as they have not fixed any issues and or figured out the warranty issues. They
never once sent someone out to inspect the job or hear out the complaints. The owner , the manager, no one cared enough to correct it and get paid. Things kind of just ended with a standstill and nothing on Champions side was fixed and we refusing to pay until the issues fixed. Fast-forward two years (December 14, 2015) and we finally unveiled the extent of the damage. Over the last two years we noticed a musty smell coming from our master bedroom closet and assumed it was from humidity. This increased to some dampness on the carpet. Then increased to puddles on the floor. So we pulled out our built in bookshelf and this is when we uncovered mold. The damage was being held undiscovered because of the
built in bookshelf and as the wood damaged it would leak more. Finally we had enough and called Champion. It took a bit but then we finally reached a man named Danny. He sounded caring and said he had lots of similar calls coming in. He sent a gentleman named Ray out who saw there was light coming in under the window. He admitted the screens were not measured correctly, and saw there was mold. He went to his truck and grabbed a bottle of mold killer bleach. He sprayed the outside but the mold continued to grow and spread. After a few more rains and about 20 more calls they finally sent out someone else and verbally said for me to find about mold company to fix the mold issue then they would do what
they need to do what was necessary to reinstall and seal the window. We contacted a company and they both verbally agreed they would do the work on our house. The mold company did the mold clean up for about $1100 dollars. Champion then refused to talk t he company and won't pay up. They then sent our account to the corporate location in Ohio. Danny said we were transfered to Karen Miller and he couldnt help at all. It took 20 calls back to finally reach her and all she said was we didn't pay the whole bill so they wouldn't do anything to make the situation right. They also would not be covering the mold removal though they agreed to pay it. They also said I could get a lawyer but they felt no obligation to help.