If you are a VETERAN PLEASE DO NOT GO TO ROUND ROCK KIA!! I called ahead of time back in February stating I was looking for a good commute car that is reliable. With 3 kids and a wife, I’m the main source of income. When I arrived at Kia in Round Rock I was greeted with "Thank you for your service we here at Round Rock Kia will take great care of you and have some cars lined up for you to look at" Those words stuck and made me feel really good about my choice to choose Round Rock Kia. Fast forward to this week 4 months after getting the car, it breaks down with a little over 60K miles and needs a new transmission. Talked to management (Brandon) who pretty much said you declined our warranty so too bad soo sad. The warranty that was suggested to me for 1 would have expired already and 2 was overpriced for what they was offering. I did have money set aside for normal things such as leaks, tires etc. But not… a new transmission. My car is a 2014 and there should be no way a new transmission should be needed if I followed the manual for maintenance. The car I traded in was from a mom and pop shop and lasted me 267K miles! But I can't get a car that last 60K miles at a certified dealership?? I find that very hard to believe and Round Rock Kia has lost all my trust. I guess after they got my $14,200 dollars that's when "taken care of a veteran" went out the window. Now I have to fork over another $3700.00 dollars to them to get my car fixed. Great job Round Rock Kia, Great job. I should have stayed with the mom and pop shop. At least they know how to really treat their customers and their vehicles last. Since I’m stuck and have to give Round Rock Kia more of my money I guess I’ll just wait on the corner while they fix my car with a sign that reads: Honk if you support Veterans since Round Rock Kia surely doesn’t. Good day
I wish to report; Round Rock Kia and Capital Kia owner of Round Rock Kia.
Car Vin # 5XYKT3A1XBG158285
Round Rock KIA 600 Jeffrey Way Round Rock, Texas 78665 Phone: 512-617-5000 Fax 512-617-5031
Service Manager: Kenneth Strain, III
On December 7, 2015 I took my KIA Sorento (2011) into this dealership to check into a recall letter I had received. There was nothing wrong with my car at the time. But, the letter they sent scared me into thinking I should at least have the issue looked at. The recall was for SC124 Transmission Gear Shift Lever
When I took my car in there was nothing wrong with it. I just was not sure if I needed to have it replaced anyway or not. They replaced at that time. (See RR KIA Invoice Number K1Cs56146)
I noticed at the time when I went to leave the dealership I was not able to move the car out of park.
I thought I must have started the car incorrectly so I turned everything off and tried it again and it shifted. I drove it home and parked it.
I am retired 68 year old woman living strictly on SSI 750.00 per month. No IRAs or other funds available. I only drive the car a few times per month to go to the grocery store and occasionally the hardware store. So it had been sitting in the drive for several days before we began to find other things wrong that were working fine before I went to the dealership.
Then suddenly just before New Year’s Eve. The shifter would not come out of park. I contacted the KIA dealership again to tell them I could no longer shift my car from park to drive it.
KIA service rep told me where to find the by-pass for the shifter so I can stick a screw driver in this little hole on the console and get the car to change gears. I have to do it again to park it and turn off the key. We agreed to drive it this way until after New Years as everyone was leaving for holidays etc. So, on January 4th 2016 I took it back to them they looked at it told us that it was not their fault.
The recall was to replace parts that were freezing the shifter in park but they could not see that maybe they replaced my good part with a broken one. That I now have the problem the recall was about instead of getting rid of the problem their parts have created a problem. But, the dealership does not believe this has anything to do with my issue???
As for the electrical issues they did kind a sort of say it was the brain of my car that was faulty and the first thing they say if you call them about it that my car warranty is out by 8K miles.
The truth of the matter is even if I had a warranty in good standing it
Capitol Kia Reviews
Veterans Beware!!
If you are a VETERAN PLEASE DO NOT GO TO ROUND ROCK KIA!! I called ahead of time back in February stating I was looking for a good commute car that is reliable. With 3 kids and a wife, I’m the main source of income. When I arrived at Kia in Round Rock I was greeted with "Thank you for your service we here at Round Rock Kia will take great care of you and have some cars lined up for you to look at" Those words stuck and made me feel really good about my choice to choose Round Rock Kia. Fast forward to this week 4 months after getting the car, it breaks down with a little over 60K miles and needs a new transmission. Talked to management (Brandon) who pretty much said you declined our warranty so too bad soo sad. The warranty that was suggested to me for 1 would have expired already and 2 was overpriced for what they was offering. I did have money set aside for normal things such as leaks, tires etc. But not… a new transmission. My car is a 2014 and there should be no way a new transmission should be needed if I followed the manual for maintenance. The car I traded in was from a mom and pop shop and lasted me 267K miles! But I can't get a car that last 60K miles at a certified dealership?? I find that very hard to believe and Round Rock Kia has lost all my trust. I guess after they got my $14,200 dollars that's when "taken care of a veteran" went out the window. Now I have to fork over another $3700.00 dollars to them to get my car fixed. Great job Round Rock Kia, Great job. I should have stayed with the mom and pop shop. At least they know how to really treat their customers and their vehicles last. Since I’m stuck and have to give Round Rock Kia more of my money I guess I’ll just wait on the corner while they fix my car with a sign that reads: Honk if you support Veterans since Round Rock Kia surely doesn’t. Good day
To Whom It May Concern, Tuesday, March 29, 2016
I wish to report; Round Rock Kia and Capital Kia owner of Round Rock Kia.
Car Vin # 5XYKT3A1XBG158285
Round Rock KIA 600 Jeffrey Way Round Rock, Texas 78665 Phone: 512-617-5000 Fax 512-617-5031
Service Manager: Kenneth Strain, III
On December 7, 2015 I took my KIA Sorento (2011) into this dealership to check into a recall letter I had received. There was nothing wrong with my car at the time. But, the letter they sent scared me into thinking I should at least have the issue looked at. The recall was for SC124 Transmission Gear Shift Lever
When I took my car in there was nothing wrong with it. I just was not sure if I needed to have it replaced anyway or not. They replaced at that time. (See RR KIA Invoice Number K1Cs56146)
I noticed at the time when I went to leave the dealership I was not able to move the car out of park.
I thought I must have started the car incorrectly so I turned everything off and tried it again and it shifted. I drove it home and parked it.
I am retired 68 year old woman living strictly on SSI 750.00 per month. No IRAs or other funds available. I only drive the car a few times per month to go to the grocery store and occasionally the hardware store. So it had been sitting in the drive for several days before we began to find other things wrong that were working fine before I went to the dealership.
Then suddenly just before New Year’s Eve. The shifter would not come out of park. I contacted the KIA dealership again to tell them I could no longer shift my car from park to drive it.
KIA service rep told me where to find the by-pass for the shifter so I can stick a screw driver in this little hole on the console and get the car to change gears. I have to do it again to park it and turn off the key. We agreed to drive it this way until after New Years as everyone was leaving for holidays etc. So, on January 4th 2016 I took it back to them they looked at it told us that it was not their fault.
The recall was to replace parts that were freezing the shifter in park but they could not see that maybe they replaced my good part with a broken one. That I now have the problem the recall was about instead of getting rid of the problem their parts have created a problem. But, the dealership does not believe this has anything to do with my issue???
As for the electrical issues they did kind a sort of say it was the brain of my car that was faulty and the first thing they say if you call them about it that my car warranty is out by 8K miles.
The truth of the matter is even if I had a warranty in good standing it