Do not ever purchase from CAMPERiD division of ONYX. A week ago we purchased a sink from CAMPERiD. It arrived crushed, bent and unusable. When we contacted CAMPERiD we were told they would schedule UPS to pick up the damaged sink and the order would be cancelled. CAMPERiD instructed us to reorder the sink if we still wanted it.
We reordered the sink. CAMPERiD rejected the this second purchase with the explanation that our credit card was declined. We contacted our credit card company and they provided a copy of our account showing this second order posted to the account; our credit card was NOT declined. We provided CAMPERiD with a copy of the account provided by our credit card company showing the second purchase of this sink. CAMPERiD would not assist us to get their errant record corrected. Our credit card company is helping us dispute this charge.
Yesterday, we made a third attempt to purchase this sink. CAMPERiD provided an e-mail confirmation of this purchase. This morning, we received an order cancellation notice from CAMPERiD. When we phoned CAMPERiD customer service we were told the order was cancelled because the price had changed. It is illegal to charge more after an item has been sold for an agreed upon price. CAMPERiD is not only incompetent, it is a fraudulent company.
Ordered an item they said was in stock on July 8. Waited the required 5 days plus 4 days for covid19 and called asking why the item hasn't shipped? After waiting 9 days I called only to be told they were waiting for the manufacture to drop ship. I said if that was the case the item was backordered because the manufacture is behind. The cs person reassured that it was in stock just waiting on shipping. She called back later and confirmed it was On backorder. Long story short it is the 4th of aug and I am On hold with camperid yet again asking why I haven't received my refund. They are looking into it.
Do not buy from CamperID or any of their subsidiaries.
If I could give zero stars I would. DO NOT BUY FROM THIS COMPANY! I ordered a shower surround, and a shower pan from this company, which required special shipping. I basically had to do all of the leg work to get the product to my house. This included calling the shipping company multiple times, calling the actual shipping broker, which they used to get the actual shipping company, and then calling them multiple times to get the correct information. If it werent for me calling and spending 5 hours on the phone with these various companies, I would have never received the product.
Then, I asked for them to refund my shipping cost, of 130 dollars, because I had to do all of the leg work and spend hours on the phone to get this done, and they COMPLETELY refused to refund my shipping. This is unacceptable in my opinion, and NO ONE should do business with this company. As I am writing this now, I still dont have the product, and we will see if it even comes to me undamaged.
I ordered a generator that was listed in stock on their website. I received an email within an hour stating the item would be shipped on 6/10/20. Two days later (the 11th) I receive an email saying the item is back ordered and that these generators are "built to order". Something didn't smell right as no company that big could build every single generator to order. I ended up calling the manufacturer and they stated there are currently zero back orders and they do not build units to order.
The only thing they need is a PO number from CamperID and they can ship it out that day. I spoke with Dexter at CamperID only to get the typical "we will look into it. Check back in 24-48 hours." and he could offer no further information. Fast forward to 6/18/20, I sent an email to the "owner" and I have yet to get any kind of a response. I've also followed up with CamperID on the phone in yet another futile attempt to get this product shipped to me only to be told that there is nothing they can do but they will happily cancel and refund the order.
I was a bit put off that they offered so quickly to cancel and refund rather than ship the product but I decided at this point that was probably the best course of action. You would think that would be the end of it but no, this is CamperID I'm dealing with, there is no bottom to how low they will go! I paid $955.xx for the generator, plus $41.xx shipping costs, and CamperID says they will refund a grand total of $906! I was beside myself and when I asked why, they said that since they had price matched OTHER items in the same order (this order was 17 items in total) that they were distributing that price match among all the items purchased to determine my refund, so my refund is only $906.xx for something I paid $997.xx for.
Since I don't want to get screwed out of $100, I'm stuck waiting on a generator that I doubt will ever show up and I will likely have to end up having to file a claim with my credit card company to get a full refund. This company is full of liars and employees that seem to go out of their way to not do their jobs. RUN from this company!!
CAMPERiD Reviews
Do not ever purchase from CAMPERiD division of ONYX. A week ago we purchased a sink from CAMPERiD. It arrived crushed, bent and unusable. When we contacted CAMPERiD we were told they would schedule UPS to pick up the damaged sink and the order would be cancelled. CAMPERiD instructed us to reorder the sink if we still wanted it.
We reordered the sink. CAMPERiD rejected the this second purchase with the explanation that our credit card was declined. We contacted our credit card company and they provided a copy of our account showing this second order posted to the account; our credit card was NOT declined. We provided CAMPERiD with a copy of the account provided by our credit card company showing the second purchase of this sink. CAMPERiD would not assist us to get their errant record corrected. Our credit card company is helping us dispute this charge.
Yesterday, we made a third attempt to purchase this sink. CAMPERiD provided an e-mail confirmation of this purchase. This morning, we received an order cancellation notice from CAMPERiD. When we phoned CAMPERiD customer service we were told the order was cancelled because the price had changed. It is illegal to charge more after an item has been sold for an agreed upon price. CAMPERiD is not only incompetent, it is a fraudulent company.
Quick to take SLOW to give
Ordered an item they said was in stock on July 8. Waited the required 5 days plus 4 days for covid19 and called asking why the item hasn't shipped? After waiting 9 days I called only to be told they were waiting for the manufacture to drop ship. I said if that was the case the item was backordered because the manufacture is behind. The cs person reassured that it was in stock just waiting on shipping. She called back later and confirmed it was On backorder. Long story short it is the 4th of aug and I am On hold with camperid yet again asking why I haven't received my refund. They are looking into it.
Do not buy from CamperID or any of their subsidiaries.
If I could give zero stars I would. DO NOT BUY FROM THIS COMPANY! I ordered a shower surround, and a shower pan from this company, which required special shipping. I basically had to do all of the leg work to get the product to my house. This included calling the shipping company multiple times, calling the actual shipping broker, which they used to get the actual shipping company, and then calling them multiple times to get the correct information. If it werent for me calling and spending 5 hours on the phone with these various companies, I would have never received the product.
Then, I asked for them to refund my shipping cost, of 130 dollars, because I had to do all of the leg work and spend hours on the phone to get this done, and they COMPLETELY refused to refund my shipping. This is unacceptable in my opinion, and NO ONE should do business with this company. As I am writing this now, I still dont have the product, and we will see if it even comes to me undamaged.
I ordered a generator that was listed in stock on their website. I received an email within an hour stating the item would be shipped on 6/10/20. Two days later (the 11th) I receive an email saying the item is back ordered and that these generators are "built to order". Something didn't smell right as no company that big could build every single generator to order. I ended up calling the manufacturer and they stated there are currently zero back orders and they do not build units to order.
The only thing they need is a PO number from CamperID and they can ship it out that day. I spoke with Dexter at CamperID only to get the typical "we will look into it. Check back in 24-48 hours." and he could offer no further information. Fast forward to 6/18/20, I sent an email to the "owner" and I have yet to get any kind of a response. I've also followed up with CamperID on the phone in yet another futile attempt to get this product shipped to me only to be told that there is nothing they can do but they will happily cancel and refund the order.
I was a bit put off that they offered so quickly to cancel and refund rather than ship the product but I decided at this point that was probably the best course of action. You would think that would be the end of it but no, this is CamperID I'm dealing with, there is no bottom to how low they will go! I paid $955.xx for the generator, plus $41.xx shipping costs, and CamperID says they will refund a grand total of $906! I was beside myself and when I asked why, they said that since they had price matched OTHER items in the same order (this order was 17 items in total) that they were distributing that price match among all the items purchased to determine my refund, so my refund is only $906.xx for something I paid $997.xx for.
Since I don't want to get screwed out of $100, I'm stuck waiting on a generator that I doubt will ever show up and I will likely have to end up having to file a claim with my credit card company to get a full refund. This company is full of liars and employees that seem to go out of their way to not do their jobs. RUN from this company!!