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Country United States
State Illinois
City Chico
Address 402 Otterson Dr Ste 100
Phone (800) 375-3403
Website Reviews

  • Apr 5, 2021

I ordered a dishwasher with an estimated delivery date of 6 to 8 weeks. At exactly 8 weeks, I received an email stating that delivery would be delayed another two months. Had the company been honest about the time originally I would not have purchased from them; had they notified me of the delay earlier, I could have switched my order to a more responsible company right away and avoided the extended wait.

  • Feb 25, 2021

Story about Build by Ferguson and their poor shipping services. I placed an order last weekend through Build by Ferguson. I ordered one shower door, one price, one number. Much to my surprise, it ships as two parts (no notation of this in the item description). In addition it shipped from two different carriers. Originally scheduled for delivery on Wednesday, 2/24 from both carriers. One of the carriers (Estes) never called me and the tracking info was never updated.

By Friday, it still showed as being delivered on Wednesday. The other R&L Carriers called immediately, but told me I needed to be present on Wednesday from 2-5pm to sign, they also told me I could complete a form to allow them to drop without signature, which I completed and emailed back the same day (Monday). Despite multiple calls with R&L, the item was never delivered. After multiple calls I kept getting told "you have to call back later and tell the other person" They never found my form yet I sent it ,multiple times to the email they provided. Estes local terminal told me it was just delivered to them on Friday (despite being told it was to be at my house on Wednesday), but at least did offer pick-up services. Something that R&L would not do.

Moral of the story, stick with a reputable company and service. We may take for granted UPS, FEDEX and places like Home Depot and Lowes, but they would never allow this type of customer service. Buyer beware and that's why I'm spending the time to write this in the hope that someone reads it and makes a better choice than I did.

  • Oct 21, 2020

Associated with Lowes website, ordered product, and received order number via email. Also received two subsequent emails from this site. Received an email that the order was canceled due to a problem with my card, but the money was withdrawn. I called the company and found that the card was not the problem, it was the email address. I have now received four emails from the company at that address.

The company billed my card and after receiving my money, canceled the order. Now they are telling me it will take up to 7 days to return my money. This is a fraud! I do not have the use of my money and I have no product. The company refuses to expedite the return of my money. The company made the "mistake" but now I do not have use of the money through no fault of mine.

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