Recently I had work done to my Bentley at Braman Motors Miami. I had to return to correct work that was previously done incorrectly on my car. While waiting, I was approached by service technician, John Crews to inform me the technician had discovered an issue with my struts and recommended I replace and the cost would be $15k. Shockingly, I questioned the amount and told Crews to request a reduction with estimate. First he refused and said management would not approve but since I insisted, he eventually returned with a quote of $11k. Not surprisingly I refused and said I would seek another quote elsewhere and Crews became irritated and loud and went on to discredit any dealer or shop stating they would put secondhand parts and not Bentley parts and eventually I would return. Since I have several high end automobiles and have other service technicians I knew this was false. I later received a quote from another company and cost was $5k, saving me over $10k. What I later discovered, Bentley service technicians get paid a commission on all work done at company. Furthermore, I felt his behavior was unprofessional and unacceptable. While I was there, I asked him to check previous records about work I’d done earlier and he refused and starting yelling. At that point, the manager which was a few desk away, stepped and told Crews to leave and he would accommodate my request which he did without any issues. crews continued to yell and disrespect me in front of manager. I demanded Crews be fired immediately due to his appallingly nasty behavior. Not only did manager witness Crews behavior but everyone in the shop heard him screaming at me. Manager said he would report to GM and return a call later. GM called later and said he would not be terminating Crews and what was more appalling he stated " ALL” dealers uses the same sleazy dishonest service tactics to overcharge customers therefore nothing will be done. I was shocked at the brazen pompous attitude by upper management and was not satisfied since I patronize Braman Motors multiple times and was not going to accept this behavior. Therefore I contacted owner Norman Braman to get his opinion and his legal team later called and said they would not be making changes. Norman Braman was too coward to address my serious concerns and I guess since Braman is making billions from ripping off loyal customers, my complaint does not warrant his attention. After further investigations, I come to realize I am not alone with similar complaints. In conclusion, I would WARN ANYONE that chooses to patronize any Braman stores for service to be very careful and ask questions about any service work because you are being RIPPED OFF with overinflated quotes to put money in their service technicians pockets. Their motivation is greed and not taking care their customers. I will never use this company again.
Braman Miami Reviews
Recently I had work done to my Bentley at Braman Motors Miami. I had to return to correct work that was previously done incorrectly on my car. While waiting, I was approached by service technician, John Crews to inform me the technician had discovered an issue with my struts and recommended I replace and the cost would be $15k. Shockingly, I questioned the amount and told Crews to request a reduction with estimate. First he refused and said management would not approve but since I insisted, he eventually returned with a quote of $11k. Not surprisingly I refused and said I would seek another quote elsewhere and Crews became irritated and loud and went on to discredit any dealer or shop stating they would put secondhand parts and not Bentley parts and eventually I would return. Since I have several high end automobiles and have other service technicians I knew this was false. I later received a quote from another company and cost was $5k, saving me over $10k. What I later discovered, Bentley service technicians get paid a commission on all work done at company. Furthermore, I felt his behavior was unprofessional and unacceptable. While I was there, I asked him to check previous records about work I’d done earlier and he refused and starting yelling. At that point, the manager which was a few desk away, stepped and told Crews to leave and he would accommodate my request which he did without any issues. crews continued to yell and disrespect me in front of manager. I demanded Crews be fired immediately due to his appallingly nasty behavior. Not only did manager witness Crews behavior but everyone in the shop heard him screaming at me. Manager said he would report to GM and return a call later. GM called later and said he would not be terminating Crews and what was more appalling he stated " ALL” dealers uses the same sleazy dishonest service tactics to overcharge customers therefore nothing will be done. I was shocked at the brazen pompous attitude by upper management and was not satisfied since I patronize Braman Motors multiple times and was not going to accept this behavior. Therefore I contacted owner Norman Braman to get his opinion and his legal team later called and said they would not be making changes. Norman Braman was too coward to address my serious concerns and I guess since Braman is making billions from ripping off loyal customers, my complaint does not warrant his attention. After further investigations, I come to realize I am not alone with similar complaints. In conclusion, I would WARN ANYONE that chooses to patronize any Braman stores for service to be very careful and ask questions about any service work because you are being RIPPED OFF with overinflated quotes to put money in their service technicians pockets. Their motivation is greed and not taking care their customers. I will never use this company again.