- Endless network issues (resulting in days-long outages) are always met with the same “we’re upgrading towers in your area” excuse; if you’ve upgraded your towers so much, shouldn’t they be flawless by now???
- The website/app makeover feels far more watered down when trying to locate/modify account information; I couldn’t even check if the promotional +2GB of data still applied to my account.
- When contacting support online, my request that they e-mail me instead of calling (because I’m at work) was always ignored.
- I recently started getting roaming warnings for little things like entering the parking garage under my office.
- 4G was a VERY rare sight to see in my phone’s status bar. Antenna was always at 0.5 out of 5, no matter how often I reset the PRL, etc.
- I didn’t enjoy visiting the physical Boost store in Farmers Branch, TX. The employees weren’t helpful in addressing my issue and they kept blasting mariachi music from a boom box on the counter.
- It took nearly FIFTEEN MINUTES to get a customer service rep on the line yesterday after meandering through an extremely frustrating web of automated menus; once I was transferred to -another- person, the new rep refused to provide me with my account number, and instead proceeded to aggressively pester me with other questions.
And the tipping point, the absolute LAST STRAW:
- My fiancé had an emergency in the middle of the night, half an hour away. He called me 17 times. How many missed calls did I have? ZERO. That was completely unacceptable, and had become a more prevalent occurrence in recent months. If i can’t be reached, what’s the point of paying for the service? With how terrible my service was since I first signed up on 1/21/2014, I know I deserve a big, fat refund.
The only UNLIMITED thing you get with Boost is PROBLEMS.
I am now a very happy T-Mobile customer and get outstanding service for the same price. Should’ve switched a long time ago and saved myself all this hassle and stress. Prepare to lose at least two more customers, Boost, because I’ll be aiding in switching my parents over soon.
I am posting this review on multiple sites while Boost refuses to even acknowledge my issues on social media.
Boost mobile has a ten day return policy. What they don't tell you is they include the shipping days in that period. It took five days for the phone to get here. They included that in the ten days and say that I am past my return period!!!!!!!!!!! So I am stuck with a POS phone that will not work at my house. I tried for over an hour to get it resolved and they refused to budge. I am a 9 year customer with THREE PHONES with their company! They just lost all three accounts today because of their inability to make an exception.
I just purchased an Iphone 5 from Boostmobile 8 days ago. The plan I purchased is unlimited with 8G of personal hotspot. I switched from T-mobile unlimited plan with a similar plan but with 10G hotspot. I only switched because Boost's Iphone promotion.
Since having the phone, I've experienced extremely slow service. First, I can rarely get online. Almost everywhere I go, I never have all bars. When I finally am able to get online, it's very, very slow and often requires buffering. Also, when I use the hotspot, I cannot talk on the phone or vice versa. I never had this problem with T-mobile. Even more so, the phone does not keep a charge.
Because everyone raves about the Iphone, I decided to keep the phone and see if the glitches would work themselves out. Not so. On today, I went back to the store to get a refund of the phone and service and was told that the refund policy is 5 days. I then called the 800 number and was first told that they could not give me a refund. Then I was told that if I had purchased the phone online, they could issue a refund. I then asked to speak with a supervisor and of course noone came to the phone. They then directed me to the warranty department and of course they were confused. In turned, warranty told me to call Boost. Boost then told me to dispute this with my bank. Just a mess in every since of the word but I will try this option if all else fails.
What makes matters worst is that the phone is locked and I can't use it with T-mobile, which is where I'm going. They told me to see if Boost will give me the passcode to unlock the phone. Still trying to get this.
I am sooooooooooo disappointed with this service I can't beleive it. Boost's service is by far the absolute worse. I use my phone primarily for work, which requires that I use the phone and internet at the same time. This is not possible with Boost. Moreover, even when I do go online or use the hotspot, it's too slow to do anything. I may have to chopped this up as a lesson learned but not before I exhaust every avenue.
Having read so many similar complaints about Boost, their customer service, refund policy and misleading advertisement, there should be a class-action suit filed against this company. I am certain that a court will find in Plaintiffs' favor.
I have been having trouble with this service ever since I switched from Metro pcs to them First .. I went to pay my daughters and my phone bill the sales rep told me it would be cheaper to witch to a family plan and we would both have hot spot on our phones.. that was a lie neither of us have it so my daughter no longer has use of internet on her tablet.. Aside from that I went into the store last week to switch my numbger on to a phone that was already in my possession.. the sales rep frncheska told me they would charge me 25$ to change the number and I might as well buy a phone for that price.. so she sold me a phone in which I had a 7 day warranty on.. as the week went on I was not receiving text messages thatwere being sent from my daughters phone or her phone calls.. so i went into the store I was also told by another boost rep that they do not charge for trasderring a number onto a phone I already have it would have been free..I understand every store is different so I let that slide but when I went into the store to return the phone on my 7th day (which was within my time frame to return the phone) francheska first stated that I would be charged a restocking fee if i returned it .. that made me mad but worse.. I asked her to call the owner he got on the phone first he asked me to please keep the phone for 2 weeks so he could get his money back on the phone and if i do that for him then they will do what I originally wanted and switch my number to the old phone at no charge THAT MADE NO SENSE THEY ALREADY HAD MY 40 SOMETHING DOLLARS!!!! I stated i didnt want to do that because it was the last day I could return the phone within the warranty I just wanted my money back.. he then stated that I could not return the phone I do not get any money back because the phone is on a "PROMOTIOM"" SERIOUSLY??? THIS GUY IS A SCAM ARTIST i then asked for a number for the corporate department and guess what after being on the phone for 2 hours and getting the run around there is no corporate department!!! If something happens with metro pcs you can call corporate thiws company si a joke and the service sucks DO YOURSELF A FAVOR AND DO NOT USE THEM I LITERALLY DO NOT RECEIVE CALLS OR TEXT THE SERVICE IS TERRIBLE AND THEY WILL SAY ANYTHING TO MAKE A SALE AFTER YOU BUT THEIR CRAPPY PHONES YOU CAN NOT RETURN THEM EVEN WHEN YOUR WITHIN THE WARRANTY!!!!
Liars...started off okay until gigs are gone off hot spots. Their story is they are used up even when you barely get service. Each representative give you these rebuttal then play games because they can't explain money loss. It will be their fault until the next person you speak to expresses something entirely different . The game begins, They act as if they will credit you and get the money back ny saying you are out of gigs so you are the one at a loss. I went from using less than 5 gigs to more than almost 15! I left Verizon because of too many. Gigs left always under 5 a month. They are deceptive in making up money. Someone referred me...they wont give her the money always some kind of lie!
09,10/2015 I called boost sales department to purchase the netgear hotspot device . I asked the young lady what to respect . she told me how to use it and how many devices could be connected to it I was never told that there was a 14 day turn around time . I had no idea that there were a monthly fee . i had it about 5 days before i try to adivate it. the representative told me that required a 50.00 fee to use it .i called sales department to get ra shipping number to return it .!!!! that's when i was inform !!!
Boost Mobile are ripping people out of there money I paid my phone bill twice for October and November and now my phone is off in the month of November. I called and was told that my money would be replaced and my phone was turned on for a day now it's backnoff and they will not replace money
I purchases the Boost Mobile Hotspot from Target. I spent several days trying to get it activated for on-line school. After being on the phone for an hour and a half, The inept service rep told me to take it to the store to get activated. At the boost mobile store on PIney forest rd in danville, Va. I was told they do not sell it in the stoere. It will not activate past 80%.
I am stuck with a $54.00 dollar device that does not work. I will not be refunded. Hence seeking a new inernet device to complete grad school.
BOOST MOBILE CONSTANT HARASSMENT AND DENIAL OF SERVICE:
MESSAGE FROM BOOST MOBILE RECEIVED 8/12/2015 @ 11:29 AM. “BST FreeMsg: Your plan has expired for the month. Your service is unavailable. For more information, log in to My Account.”
MESSAGE FROM BOOST MOBILE RECEIVED 8/11/2015 @ 2:44P.M. ” 9329 FROM BOOST MOBILE ‘BST FreeMsg: You’ve added $50.00 to your account. To check you balance, login in to My Account on your phone or online.’”
NOTE: I AM LEAVING TO GO OUT OF TOWN 8/13/2015, BECAUSE BOOST MOBILE CONTINUES TO BLOCK MY SERVICE, I WILL BE ON THE ROAD WITH NO CELLULAR SERVICE!!
Unfortunately I have been a boost mobile customer for 10 years. I am very much loyal to the comapnies i enlist for services, but boost by far has been testing me with their very unprofessional "INTERNATIONAL" customer support staff. I am not sure if it is a "kanguage barrier" or is it that they are very much uneducated people who accept below minimum wage because they are unable to obtain anything better.
I had acquired a new phone and needed a SIM card to migrate the phone service to Boost (originally from Sprint). I opened this "CASE" at the end of July. I had gone to a local store in Brooklyn, NY where the owner called boost to request the SIM card as boost does NOT supply their stores with extra SIM cards.
This transaction was completed and the customer service rep whom the owner spoke to "verified" all my information and completed the case and provided a case#. After waiting a little over 2 weeks with no receipt of SIM card i decided to "follow up" something (CSR usually does when an issue arises, or so i thought). It so happens that during this phone call i am notified that the previous case was "Closed" as they were UNABLE to verify my address.
WELL, after this very dissappointing to say the least, phone call i re-opened a new case. This was the 3rd of August. Being that i no longer depended nor trusted their CS department and took it upon myself to call to "follow up". The 4th all thru the 6th i was given the same information.... in a more intellectual way of stating things (cause we all know boost CSR are not capable of such terminologyh) they basically stated...... Due to the nature of this case and how we (boost) was at fault of closing previous case we will honor you with "Expedited" services and instead of a 7-10 turnaround you can expect delivery of SIM in 3-5 days.
HA FUNNY! i decided to call Aaugust 7th to just make sure i was not being jerked around giving false information. GUESS WHAT??? spoke to ANOTHER supervisor and to my surprise i was being JERKED once again!!!!
Turns out BOOST does not honor expedited services as they use a FREE mail carrier service. I did not know BOOST is facing such Financial hardship that expedited mail is not something they can offer to compensate for THEIR error. So here we are August 11th and I have yet to receive a SIM card.
I think that complaints need to be continously filed against companies like this so that internally they can begin to address all the discrepancies caused by their CSR as well as those that call themselves "upper management"
Its insane that after 10 years of being with boost i am now entertaining the idea of moving on to another company.
FIX YOUR CUSTOMER SERVICE DEPARTMENT/REPS AS WELL AS UPPER MANAGEMENT WITH EITHER EXTENSIVE TRAINING OR WITH REPLACEMENT WITH PEOPLE THAT ARE MORE ADEQUATELY TRAINED AND ABLE TO EXECUTE ALL INQUIRIES DONE. THIS MAY HELP BOOST BECOME WHAT IT ONCE WAS. A RECOMMENDABLE, DEPENDABLE, EASY ON THE POCKETS, CREDIT WORTHY COMPANY.
BOOST MOBILE IS SELLING YOUR DATA AND SLAMMING ALONG WITH AT&T. THEY ARE DENYING ME SERVICE IN ORDER TO GET ME TO SET UP AN ACCOUNT SO THAT AT&T CAN SLAM. IT IS APPARENT BY THE BELOW TEXT THAT BOOST MOBILE SENT ME THAT I HAVE SERVICE. SO, WHY IS IT THAT MY FAMILY IS CALLING MY HUSBAND’S PHONE ASKING IF MY PHONE IS OFF. WHEN MY HUSBAND CALLS, IT GOES STRAIGHT TO VOICE MAIL.
They are assisting AT&T in identity theft by giving them information on their customers and allowing AT&T to slam. This means to take the customers number and private information without their consent. They sent me the following text message knowing that I do not have an account with them and do not need one because I purchase the minute card. They need me to setup an account for AT&T to slam. AT&T has been defrauding us and is attempting to cover it up. Yes, BOOST MOBILE IS HELPING. They are denying me service even though the minutes are on my cellphone. THIS IS THE TEXT THAT THEY SENT ME AT 2:44PM AFTER I ADDED MINUTES AND AT 6:26 PM, I STILL DO NOT HAVE SERVICE. APPARENTLY, I DO HAVE SERVICE BECAUSE THEY ARE ABLE TO SEND THIS TEXT MESSAGE. My Service is Being Denied.
BST FreeMsg: You’ve added $50.00to your account. To check your balance, log in to My Account on your phone or online
Boost Mobile Reviews
Reasons why I left Boost:
- Endless network issues (resulting in days-long outages) are always met with the same “we’re upgrading towers in your area” excuse; if you’ve upgraded your towers so much, shouldn’t they be flawless by now???
- The website/app makeover feels far more watered down when trying to locate/modify account information; I couldn’t even check if the promotional +2GB of data still applied to my account.
- When contacting support online, my request that they e-mail me instead of calling (because I’m at work) was always ignored.
- I recently started getting roaming warnings for little things like entering the parking garage under my office.
- 4G was a VERY rare sight to see in my phone’s status bar. Antenna was always at 0.5 out of 5, no matter how often I reset the PRL, etc.
- I didn’t enjoy visiting the physical Boost store in Farmers Branch, TX. The employees weren’t helpful in addressing my issue and they kept blasting mariachi music from a boom box on the counter.
- It took nearly FIFTEEN MINUTES to get a customer service rep on the line yesterday after meandering through an extremely frustrating web of automated menus; once I was transferred to -another- person, the new rep refused to provide me with my account number, and instead proceeded to aggressively pester me with other questions.
And the tipping point, the absolute LAST STRAW:
- My fiancé had an emergency in the middle of the night, half an hour away. He called me 17 times. How many missed calls did I have? ZERO. That was completely unacceptable, and had become a more prevalent occurrence in recent months. If i can’t be reached, what’s the point of paying for the service? With how terrible my service was since I first signed up on 1/21/2014, I know I deserve a big, fat refund.
The only UNLIMITED thing you get with Boost is PROBLEMS.
I am now a very happy T-Mobile customer and get outstanding service for the same price. Should’ve switched a long time ago and saved myself all this hassle and stress. Prepare to lose at least two more customers, Boost, because I’ll be aiding in switching my parents over soon.
I am posting this review on multiple sites while Boost refuses to even acknowledge my issues on social media.
Boost mobile has a ten day return policy. What they don't tell you is they include the shipping days in that period. It took five days for the phone to get here. They included that in the ten days and say that I am past my return period!!!!!!!!!!! So I am stuck with a POS phone that will not work at my house. I tried for over an hour to get it resolved and they refused to budge. I am a 9 year customer with THREE PHONES with their company! They just lost all three accounts today because of their inability to make an exception.
I just purchased an Iphone 5 from Boostmobile 8 days ago. The plan I purchased is unlimited with 8G of personal hotspot. I switched from T-mobile unlimited plan with a similar plan but with 10G hotspot. I only switched because Boost's Iphone promotion.
Since having the phone, I've experienced extremely slow service. First, I can rarely get online. Almost everywhere I go, I never have all bars. When I finally am able to get online, it's very, very slow and often requires buffering. Also, when I use the hotspot, I cannot talk on the phone or vice versa. I never had this problem with T-mobile. Even more so, the phone does not keep a charge.
Because everyone raves about the Iphone, I decided to keep the phone and see if the glitches would work themselves out. Not so. On today, I went back to the store to get a refund of the phone and service and was told that the refund policy is 5 days. I then called the 800 number and was first told that they could not give me a refund. Then I was told that if I had purchased the phone online, they could issue a refund. I then asked to speak with a supervisor and of course noone came to the phone. They then directed me to the warranty department and of course they were confused. In turned, warranty told me to call Boost. Boost then told me to dispute this with my bank. Just a mess in every since of the word but I will try this option if all else fails.
What makes matters worst is that the phone is locked and I can't use it with T-mobile, which is where I'm going. They told me to see if Boost will give me the passcode to unlock the phone. Still trying to get this.
I am sooooooooooo disappointed with this service I can't beleive it. Boost's service is by far the absolute worse. I use my phone primarily for work, which requires that I use the phone and internet at the same time. This is not possible with Boost. Moreover, even when I do go online or use the hotspot, it's too slow to do anything. I may have to chopped this up as a lesson learned but not before I exhaust every avenue.
Having read so many similar complaints about Boost, their customer service, refund policy and misleading advertisement, there should be a class-action suit filed against this company. I am certain that a court will find in Plaintiffs' favor.
American Consumer, McDonough, GA
I have been having trouble with this service ever since I switched from Metro pcs to them First .. I went to pay my daughters and my phone bill the sales rep told me it would be cheaper to witch to a family plan and we would both have hot spot on our phones.. that was a lie neither of us have it so my daughter no longer has use of internet on her tablet.. Aside from that I went into the store last week to switch my numbger on to a phone that was already in my possession.. the sales rep frncheska told me they would charge me 25$ to change the number and I might as well buy a phone for that price.. so she sold me a phone in which I had a 7 day warranty on.. as the week went on I was not receiving text messages thatwere being sent from my daughters phone or her phone calls.. so i went into the store I was also told by another boost rep that they do not charge for trasderring a number onto a phone I already have it would have been free..I understand every store is different so I let that slide but when I went into the store to return the phone on my 7th day (which was within my time frame to return the phone) francheska first stated that I would be charged a restocking fee if i returned it .. that made me mad but worse.. I asked her to call the owner he got on the phone first he asked me to please keep the phone for 2 weeks so he could get his money back on the phone and if i do that for him then they will do what I originally wanted and switch my number to the old phone at no charge THAT MADE NO SENSE THEY ALREADY HAD MY 40 SOMETHING DOLLARS!!!! I stated i didnt want to do that because it was the last day I could return the phone within the warranty I just wanted my money back.. he then stated that I could not return the phone I do not get any money back because the phone is on a "PROMOTIOM"" SERIOUSLY??? THIS GUY IS A SCAM ARTIST i then asked for a number for the corporate department and guess what after being on the phone for 2 hours and getting the run around there is no corporate department!!! If something happens with metro pcs you can call corporate thiws company si a joke and the service sucks DO YOURSELF A FAVOR AND DO NOT USE THEM I LITERALLY DO NOT RECEIVE CALLS OR TEXT THE SERVICE IS TERRIBLE AND THEY WILL SAY ANYTHING TO MAKE A SALE AFTER YOU BUT THEIR CRAPPY PHONES YOU CAN NOT RETURN THEM EVEN WHEN YOUR WITHIN THE WARRANTY!!!!
Liars...started off okay until gigs are gone off hot spots. Their story is they are used up even when you barely get service. Each representative give you these rebuttal then play games because they can't explain money loss. It will be their fault until the next person you speak to expresses something entirely different . The game begins, They act as if they will credit you and get the money back ny saying you are out of gigs so you are the one at a loss. I went from using less than 5 gigs to more than almost 15! I left Verizon because of too many. Gigs left always under 5 a month. They are deceptive in making up money. Someone referred me...they wont give her the money always some kind of lie!
09,10/2015 I called boost sales department to purchase the netgear hotspot device . I asked the young lady what to respect . she told me how to use it and how many devices could be connected to it I was never told that there was a 14 day turn around time . I had no idea that there were a monthly fee . i had it about 5 days before i try to adivate it. the representative told me that required a 50.00 fee to use it .i called sales department to get ra shipping number to return it .!!!! that's when i was inform !!!
Boost Mobile are ripping people out of there money I paid my phone bill twice for October and November and now my phone is off in the month of November. I called and was told that my money would be replaced and my phone was turned on for a day now it's backnoff and they will not replace money
I purchases the Boost Mobile Hotspot from Target. I spent several days trying to get it activated for on-line school. After being on the phone for an hour and a half, The inept service rep told me to take it to the store to get activated. At the boost mobile store on PIney forest rd in danville, Va. I was told they do not sell it in the stoere. It will not activate past 80%.
I am stuck with a $54.00 dollar device that does not work. I will not be refunded. Hence seeking a new inernet device to complete grad school.
BOOST MOBILE CONSTANT HARASSMENT AND DENIAL OF SERVICE:
MESSAGE FROM BOOST MOBILE RECEIVED 8/12/2015 @ 11:29 AM. “BST FreeMsg: Your plan has expired for the month. Your service is unavailable. For more information, log in to My Account.”
MESSAGE FROM BOOST MOBILE RECEIVED 8/11/2015 @ 2:44P.M. ” 9329 FROM BOOST MOBILE ‘BST FreeMsg: You’ve added $50.00 to your account. To check you balance, login in to My Account on your phone or online.’”
NOTE: I AM LEAVING TO GO OUT OF TOWN 8/13/2015, BECAUSE BOOST MOBILE CONTINUES TO BLOCK MY SERVICE, I WILL BE ON THE ROAD WITH NO CELLULAR SERVICE!!
Unfortunately I have been a boost mobile customer for 10 years. I am very much loyal to the comapnies i enlist for services, but boost by far has been testing me with their very unprofessional "INTERNATIONAL" customer support staff. I am not sure if it is a "kanguage barrier" or is it that they are very much uneducated people who accept below minimum wage because they are unable to obtain anything better.
I had acquired a new phone and needed a SIM card to migrate the phone service to Boost (originally from Sprint). I opened this "CASE" at the end of July. I had gone to a local store in Brooklyn, NY where the owner called boost to request the SIM card as boost does NOT supply their stores with extra SIM cards.
This transaction was completed and the customer service rep whom the owner spoke to "verified" all my information and completed the case and provided a case#. After waiting a little over 2 weeks with no receipt of SIM card i decided to "follow up" something (CSR usually does when an issue arises, or so i thought). It so happens that during this phone call i am notified that the previous case was "Closed" as they were UNABLE to verify my address.
WELL, after this very dissappointing to say the least, phone call i re-opened a new case. This was the 3rd of August. Being that i no longer depended nor trusted their CS department and took it upon myself to call to "follow up". The 4th all thru the 6th i was given the same information.... in a more intellectual way of stating things (cause we all know boost CSR are not capable of such terminologyh) they basically stated...... Due to the nature of this case and how we (boost) was at fault of closing previous case we will honor you with "Expedited" services and instead of a 7-10 turnaround you can expect delivery of SIM in 3-5 days.
HA FUNNY! i decided to call Aaugust 7th to just make sure i was not being jerked around giving false information. GUESS WHAT??? spoke to ANOTHER supervisor and to my surprise i was being JERKED once again!!!!
Turns out BOOST does not honor expedited services as they use a FREE mail carrier service. I did not know BOOST is facing such Financial hardship that expedited mail is not something they can offer to compensate for THEIR error. So here we are August 11th and I have yet to receive a SIM card.
I think that complaints need to be continously filed against companies like this so that internally they can begin to address all the discrepancies caused by their CSR as well as those that call themselves "upper management"
Its insane that after 10 years of being with boost i am now entertaining the idea of moving on to another company.
FIX YOUR CUSTOMER SERVICE DEPARTMENT/REPS AS WELL AS UPPER MANAGEMENT WITH EITHER EXTENSIVE TRAINING OR WITH REPLACEMENT WITH PEOPLE THAT ARE MORE ADEQUATELY TRAINED AND ABLE TO EXECUTE ALL INQUIRIES DONE. THIS MAY HELP BOOST BECOME WHAT IT ONCE WAS. A RECOMMENDABLE, DEPENDABLE, EASY ON THE POCKETS, CREDIT WORTHY COMPANY.
BOOST MOBILE IS SELLING YOUR DATA AND SLAMMING ALONG WITH AT&T. THEY ARE DENYING ME SERVICE IN ORDER TO GET ME TO SET UP AN ACCOUNT SO THAT AT&T CAN SLAM. IT IS APPARENT BY THE BELOW TEXT THAT BOOST MOBILE SENT ME THAT I HAVE SERVICE. SO, WHY IS IT THAT MY FAMILY IS CALLING MY HUSBAND’S PHONE ASKING IF MY PHONE IS OFF. WHEN MY HUSBAND CALLS, IT GOES STRAIGHT TO VOICE MAIL.
They are assisting AT&T in identity theft by giving them information on their customers and allowing AT&T to slam. This means to take the customers number and private information without their consent. They sent me the following text message knowing that I do not have an account with them and do not need one because I purchase the minute card. They need me to setup an account for AT&T to slam. AT&T has been defrauding us and is attempting to cover it up. Yes, BOOST MOBILE IS HELPING. They are denying me service even though the minutes are on my cellphone. THIS IS THE TEXT THAT THEY SENT ME AT 2:44PM AFTER I ADDED MINUTES AND AT 6:26 PM, I STILL DO NOT HAVE SERVICE. APPARENTLY, I DO HAVE SERVICE BECAUSE THEY ARE ABLE TO SEND THIS TEXT MESSAGE. My Service is Being Denied.
BST FreeMsg: You’ve added $50.00to your account. To check your balance, log in to My Account on your phone or online