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BobsOutlets.com


Country United States
State New Jersey
City Newport Plaza Mall
Phone 800-961-5442
Website https://www.bobsoutlets.com

BobsOutlets.com Reviews

Most Useful Comment
  • Oct 18, 2016

I purchased a Men's The North Face Denali Fleece Jacket from Bobsoutlets.com & it was a fake. No care instructions inside the jacket, cheap fleece material, photocopied TNF label.

I could tell immediately, because I own several TNF products. I followed advice from TNF website, which tells the customer not to return the jacket (may need as proof of counterfeit product) & to dispute the charge with your credit card company.

I am still awaiting a resolution from the website, but have disputed the charge with my credit card company. I have called the company & emailed numerous times & was told that I could not get a refund if I had disputed the charge with my credit card company. Thankfully my credit card company are helping me to challenge this company, but so far bobsoutlets.com customer service has been unreliable. They do not pickup when called, it takes many days before an email response - it is clearly not a reputable company with the absence of basic customer communication.

My advice, don't buy. Products are clearly counterfeit goods, which explains the low prices!

Mark as Useful [4 votes]
  • Mar 16, 2017

I bought 2 unathentic North Face jackets. They don't provide a phone number to contact on the website but they did on an email. I had bought one for my dad and it came in too small so I exchanged it for another one. I get that one in the mail and one of the pockets are sown in so it's like just having 1 pocket.

I was very upset because at this point I had realized they were not authentic. I contacted them about this problem and they said they would send naother. It's been 2 months and I have received anything nor heard from them. I would like a refund back for this. It is a very upsetting situation. DO NOT ever purchase anything from this place!

  • Jan 18, 2017

DO NOT BUY FROM BOB'S

Purchased Denali North Face Jacket, website claimed to be authorized dealer- jacket received was clearly fake. Zipper was broken and tags were missing from inside the jacket.

When we compared to real North Face- clearly a knock off.

Very shady/unprofessional "customer service" - when I told him the jacket was clearly a counterfeit- he said "well now I know" and answered another call from his cell phone.

When I asked for refund, I received an email from "Jamie at Customer Service" apologizing and they would be sending me another jacket...and instructed me to "throw the old one away"...if this was a REAL North Face Jacket...why would they be so quick to have me toss it????

DO NOT BUY FROM BOB'S!!!

  • Dec 31, 2016

Ordered an XL woman Denali NorthFace jacket - since size was nit in store at the time nor the Northface website..BIG MISTAKE

The size was a lot smaller then thought for my dauighter for christmas. called nroth face since there was no phone number on the invoice from BOBSOULETS Fasshion ware house nor address - states go on line cant find the site

Northface said it was a fake p the label, the fabric, no authienticity inside the lower part of coat... m y daughert tried another delanli 2 same size and fit.

VERY UPSET READ AL the reviews shoudld have read prior.

NORTHFACE wants info they are going to go after these people - I want my money back and as I sit and examne the jacket more I could have made it!

I read other reviews where peole tried calling and the results -

  • Dec 28, 2016

Bobs outlet advertised a Burberry authentic shirt and stated on their website that they do not sell fakes or knock offs. The shirt I received did not look like the photo they posted on the website and was obviously fake. They use photos of real designer items but do not actually sell the items in photo as advertised. I ordered this shirt based on their claim that they only sell only authentic designer items. They are scammers. They do not offer refunds and charge a restocking fee if items are returned for store credit. Very shady business practices. If you are looking for authentic designer items do not believe their claims. They sell fakes and charge designer prices!

  • Dec 27, 2016

Purchased two identical north face jackets each varying in size. the tags were mismarked indicating a different model. being familiar with the jackets it made me question the authenticity further and i found peculiar differences betwen other known authentic north face products i had. it was determined to in fact be a fraudulent representation of the a north face jacket at 3/4 of the price. i asked the company for information to clarify and they did not reply. the website states that they are an authorized dealer of north face but they sell color combinations of north face that dont actually exist elsewhere. the markings on the jacket were not consistent with other products. the logo is in the wrong place and is the wrong size. the jacket lacks the proper tags and seals of authenticity. research revealed that this company appears to operate under different names throughout history. the products that they sell happen to be the ones often targeted by chinese counterfeit markets. coincidence? i think not.

  • Dec 20, 2016

I ordered 2 things. Wrong items were sent. Emailed haven't heard back Took to an authentic store and basically said the material was not what they normal use.

  • Nov 30, 2016

Please beware of Bobsoutlets.com I ordered a men's hooded denali because it was about a hundred dollars cheaper .... The website looks real they even have a phone number but when I received it was clearly fake horrible quality I knew right away it wasn't a real north face I have others i have bought in the past from the actual north face site ......after contacting them they acted as if I could not get a refund and have to return it within 15 days and they will examine it first which I wasn't comfortable doing they were very rude when I said the jacket was a fake ......do not buy from this place u will be disappointed and the better business bureau needs to shut this place down who I will be contacting I have read they did this to many other people now I'm out of a hundred bucks and have to go buy the real thing in the store

  • Nov 1, 2016

Do not buy from!

I ordered and paid for a Northface Denali Hoodie in late September. I was informed that the product was on backorder, and when I emailed to find out how long it was expected to be on backorder, I was told by "Mike" that the shipment was arriving and my order would be sent within the next few days. It has now been almost six weeks and I still have not received the order. Every time I email either I do not get a response or I get a response saying it will be sent the next day. The 800 number has a generic electronic answer saying "Thanks for calling, press 0 to speak to a representative", and then nobody ever picks up so another message comes on saying to leave a message. I left a message once with no response.

I am not confident that I will ever receive my item, and if I do, I expect it will not be genuine.

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