I'm had booked a reservation for three nights back in August 2019. A family member got very sick and I had to cancel the reservation on short notice.
The day of check in, they called and asked if I was coming (which was odd, b/c I had already cancelled). The woman was very gracious and said they could maybe fill the room and waive my cancellation fee (which I was happy to pay per the policy).
I later find out they ended up charging me the full amount of the reservation (a clear VIOLATION of their stated policy).
They NEVER refunded me back the money, until I had to call in three weeks later. The front desk lady couldn't have been more unpleasant and condescending. I asked why they didn't refund me my $ and she claimed they didn't have my credit card #.
She finally reluctantly agreed to give me a partial refund (less than I was owed), so I read her my credit card #...before I could say the expiration date, she completed the sentence for me - so obviously she knew my expiration date (and credit card #)...so they LIED that they couldn't refund me because they didn't have the info.
Bear Creek Mountain Resort Reviews
This hotel is DISHONEST AN UNETHICAL.
I'm had booked a reservation for three nights back in August 2019. A family member got very sick and I had to cancel the reservation on short notice.
The day of check in, they called and asked if I was coming (which was odd, b/c I had already cancelled). The woman was very gracious and said they could maybe fill the room and waive my cancellation fee (which I was happy to pay per the policy).
I later find out they ended up charging me the full amount of the reservation (a clear VIOLATION of their stated policy).
They NEVER refunded me back the money, until I had to call in three weeks later. The front desk lady couldn't have been more unpleasant and condescending. I asked why they didn't refund me my $ and she claimed they didn't have my credit card #.
She finally reluctantly agreed to give me a partial refund (less than I was owed), so I read her my credit card #...before I could say the expiration date, she completed the sentence for me - so obviously she knew my expiration date (and credit card #)...so they LIED that they couldn't refund me because they didn't have the info.