A few weeks ago, I looked at a chest freezer in-store, and was told it could be delivered for free if we decided to buy, just call the store and order. This weekend, I went to order it online via the Barron's website. The price was $309. The site had some banners saying "free shipping over $399", but no indication of the charges. I went ahead and put the item in my cart, still says "Delivery: $0". I put in my zip code. No change. I put in credit card info, no change. I shrug and figure that there's a deal of some kind going on on that particular item, especially since the in-store sales person said it would be delivered free as well. I check out.
An hour or so later I receive a call from an in-store sales person in the Concord store, confirming my order and letting me know that shipping would be $79. I informed him that I'd checked out on the website and it said "Delivery: $0" and I'd like that honored.
He argued. I held firm that it was not my fault (or, admittedly, his fault) that the site was giving wrong information, but regardless, the right thing to do was honor the pricing I'd checked out with (which I have a screenshot of). We went back and forth a bit--I remained polite albeit uncooperative. He eventually hung up on me, though not before promising to have a manager call me today (a weekday).
Baron's Major Brands, LLC. Reviews
A few weeks ago, I looked at a chest freezer in-store, and was told it could be delivered for free if we decided to buy, just call the store and order. This weekend, I went to order it online via the Barron's website. The price was $309. The site had some banners saying "free shipping over $399", but no indication of the charges. I went ahead and put the item in my cart, still says "Delivery: $0". I put in my zip code. No change. I put in credit card info, no change. I shrug and figure that there's a deal of some kind going on on that particular item, especially since the in-store sales person said it would be delivered free as well. I check out.
An hour or so later I receive a call from an in-store sales person in the Concord store, confirming my order and letting me know that shipping would be $79. I informed him that I'd checked out on the website and it said "Delivery: $0" and I'd like that honored.
He argued. I held firm that it was not my fault (or, admittedly, his fault) that the site was giving wrong information, but regardless, the right thing to do was honor the pricing I'd checked out with (which I have a screenshot of). We went back and forth a bit--I remained polite albeit uncooperative. He eventually hung up on me, though not before promising to have a manager call me today (a weekday).
No manager has called.