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Bank of the West


Country United States
State California
City Burbank
Address 100 S San Fernando Blvd
Phone 1-800-488-2265
Website https://www.bankofthewest.com

Bank of the West Reviews

  • Jan 26, 2023

ATT Fraudulent took money from my account. I filed a Fraud complaint with Bank of The West. It took me a month to get ATT to return my money. I had canceled the debit card already however ATT credited my checking account, On the exact same day Bank of the West Credited my Account for the same amount. Bank of the west waited until my checking was less then the mistake, it was 17 days later, and debited my account for their mistake. My checking account is now withdrawn. I have been with the bank 20 years. We have 5 payroll direct deposits going into the account yet they waited until there was not enough money to debit my account? Really???! I did not know they credited my account the same day ATT credited my account. I did not Know anything until my checking account had a negative balance. I called Bank of the West and they said they would not adjust it. They could have made The correction,debit, any day that there was sufficient funds. Bank of the West's Supervisor said I could take my business somewhere else and refused to reverse their charge and correct the overdrawn status. My account looks like I overdrew it and it was the Bank that did it. I think Bank of The West waited and overdrew my account.

  • Mar 21, 2021

I'm a contractor coerced into a finance agreement by a Reno Nevada equipment dealer with Bank of the West. We paid the contract in full long before it was due. I previously set up payments on a monthly auto-withdrawal plan. Long after the equipment was paid off they continued to withdraw funds. We have spent hours on the phone in attempts to cancel the auto-draft payments.

To date, they have not forwarded to us any refunds on the overdrafts. In contacting our corporate attorney, he advised us to file a complaint in a court of law as the loss has overridden what we could recover in small claims court. Bank of the West is poison to anyone wanting fair business dealings. Stay away!

  • Oct 4, 2018

This is the worst experience I have ever had with a bank. I have filed 2 complaints with the Consumer Financial Protection Bureau and shared my story with ABC 7 News 7 on Your Side with the hope that someone will go after this bank for what they've done to me.

Bank of the West, on a whim, pays and then refuses to pay properly endorsed checks made out to my minor child. On the last occasion, Bank of the West lost my check and still have not returned it. It’s been lost for 18 days as of the date of this complaint.

I’ve deposited 3 checks into my Bank of the West account that were made payable to my minor child and that I properly endorsed as her parent. Bank of the West honored 1 of those checks and then refused to process 2 of the checks. I have a 6 year old daughter who works in the entertainment industry. After deductions for taxes, agent fees, and Coogan account, my daughter is issued paychecks in her name for projects she has worked. The checks in question in this complaint are all paychecks made out to her from various production companies.

On or about June 19, 2018, I deposited in the ATM at the Culver City Bank of the West branch a check made payable to my daughter and properly endorsed by me, her mother. Bank of the West processed the check and credited the funds to my account. No problems occurred with this deposit.

On or about August 17, 2018, I deposited another check in the ATM at the Santa Monica Bank of the West branch made payable to my daughter and properly endorsed by me, her mother. Bank of the West processed the check, credited the funds to my account, AND THEN DEBITED the funds from my account WITHOUT NOTICE causing overdraft fees. When I confronted the bank about why they debited the funds, they gave me a litany of misinformation and lies. First they said that I can’t deposit funds earned by my daughter into my account and that I needed to deposit the funds into a Coogan account. I tried to explain that we already have a Coogan account and that I am not required to deposit any funds into a Coogan account, the production company takes my daughters money out of her check before I even get it and send it to the Coogan account. Then they said that I can only deposit my daughter’s checks into a Minors Trust Account, which while I know is an option, I also know the law does not state that this is the only way I can deposit my minor’s checks. Then they said that I can only deposit my daughters check if her name is on my account. My daughter is a minor child, she’s 6 years old, why would I put her name on my checking account?

An employee in the Culver City Bank of the West branch even went so far as to accuse me of depositing "other peoples checks" into my account illegally. She said she is a grandmother and that her grandchild is in the entertainment industry and that she knows that I have to deposit my child’s checks into a Coogan account! She was loud and she was wrong! I was incredibly insulted. The debacle ended on August 17, 2018 with the Santa Monica Bank of the West branch returning the check to me by hand when I went into the branch and picked up the check. I then took the check to the bank it was drawn on and cashed it with no problem.

Fast forward to September 18, 2018: my daughter received another paycheck. I promptly deposited the check, properly endorsed, into the ATM at the Culver City Bank of the West branch. Despite the problems I had depositing the check last time, I wanted to see if they would cash this check this time because they did cash one of my daughters checks back in June before declining to cash the last of my daughters checks in August. Plus, depositing the checks into my account is more convenient given the location of the bank. But unfortunately they did the same thing they did in August. They credited some of the funds to my account and then reversed the funds the very next day.

This time I was so angry, I went to the Culver City Bank of the West branch and didn’t even open a discussion about why they refused the check. I just simply asked them to give me the check back so I can take it and cash it somewhere else. But they couldn’t find the check. I wasn’t expecting to hear that. I just deposited the check in the ATM around 6PM on Tuesday, Sept 18, 2018. I just found out the morning of Thursday, Sept. 20, 2018 that they had reversed the check!

According to the branch manager, the check was gone. I asked where the check went. They said it was gone and that I would be mailed a new check in the mail.

As of today, 18 days have passed since I deposited the check in the ATM. I still have not received my check in the mail.

I have called Bank of the West customer service nearly every day for the past 2 weeks and each time I get a different answer – no one know where my check is. They claimed to have mailed it out on September 20th. Then they claimed to have mailed another out on September 27th. No one can or will tell me where the check even comes from. Remember – this is my family’s check. It’s not drawn on Bank of the West. It’s my property.

My next step is to sue Bank of the West in small claims court for all the financial harm I've suffered by their withholding my check. And, I now have to wait 2 months to have the production company reissue me a new check since Bank of the West lost my check.

Bank of the West mistreats its customers without a care in the world. I'm living proof of that.

  • Jul 10, 2018

On June 28, 2018, I opened a checking and savings account at the Bank of the West branch at 100 S SAN Fernando Boulevard in Burbank , CA and the representative , Arami Minassi , enrolled me in online and mobile banking with my debit card and PIN mailed out on July 6, 2018. I tendered a check for $850 at the teller on July 6, 2018 and I was told that there will be a 7-day hold on the funds . They also told me that I could call them in case I wanted the funds released sooner . On Saturday ,July 7, I spoke to Nancy Arabian, the manager , who told me that I should call back on Monday , July 8,2018 to check the status of the hold . I also would like to say that the reps at this branch hung up on me twice on July 7,2018. On July 9,2018, I got a call from Nancy Arabian , manager at Bank of the West from 818-531-3360 and she told me she cannot release the hold on the funds because it may not be paid .

On July 10, 2018, I was shocked to find out that the bank took $850 from my account when I never took out the funds nor did I use it for purchases. I contacted Arami Minassi at 818-531-3335 and she told me that the manager Nancy will fix it . I was able to talk to Nancy Arabian later and she told me that the check deposited was not good . She also acknowledged that a mistake was made with the overdrawn balance and that she will correct the balance promptly . Upon contacting Arami Minassi at the branch and informing him that I saw the overdrawn balance online , he proceeded to block my access to my account . I tried to call the following day , July 11th, and Nancy Arabian refused to speak with me nor did they fix the issue regarding the overdrawn balance that was incorrect since I did not take the funds out nor did I use it at all.

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