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Country United States
State Arizona
City Phoenix
Address PO Box 53933 Sta. 3200
Phone 800-240-2014

APS Reviews

  • Aug 11, 2017

Okay, APS is a monopoly and obviously can charge whatever they want. What happened to public service?

In two months in a 2 bedroom condo, living alone my bill totalled almost $900 and they offered no answers to my questions as to why it tripled, and more than doubled from the same month last year.

I have to pay it. What else is there to do? I talked to a manager and that is the answer. Monopolies should be against the law. Period. If there were competition then all this would change. If no competitors then the government must step in to stop this madness.

  • Dec 15, 2016

In August of 2016 a micro burst hit an apartment complex I was

living in. The damage was severe and all occupants were asked to

leave. The building was determined to have structural damage.

At some point I had phoned APS and requested my service be moved

to my new residence. I dont recieve a paper bill because I review

my bill on line. I had noticed an address that appeared above my

new address, which was my previous address. I thought it was posted

to reflect my prior service address.

Turns out APS never shut the power off the previous address. I asked

APS to transfer the service on August,10,2016.I did not realize I was

being billed for both addresses until I phoned to enquire if that was

the situation. I found out that I was be billed for both addresses.

I asked for an adjustment to the account. APS refused to adjust the


APS states they reviewed the call and APS states I never asked to have

the service disconnected. APS states I asked to leave it on. Why would

I ask to leave power on in my name when the building was condemmned and

no one allowed to live there.

  • May 19, 2016

Called up number on internet and they came out looked at refrigerator and said my computer box was bad paid 330 dollars they came back put it in and still didn't work had to pay a different appliance company to fix and they havent giving me any type of refund been talking to these thieves for months supposedly the check is in the mail, dont use them.

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