Purchased a sofa table and stools. Waited three months for delivery. Watched the delivery men push the table off the roller cart and scratch the top of table. Asked to return the item and was told by delivery men to keep it until customer service sends the new one. Asked to see the notation of damage and was told there was nothing to sign or notate but they would let customer service know and we needed to also call customer service. When we moved one of the stools the top almost fell off. We called customer service and was told they would not replace it but send out a repairman to see if he could cover the scratches and fix the stool. We paid for new furniture and wanted it replaced. Was told that was not an option. They would only send out a repairman or give us a discount of $75. Are you kidding me? Won't ever step back in this store and will ensure we share with everyone how horrible this store is.
I purchased $4,495.00 worth of merchandise from American Furniture Company (AF), Aurora, CO on April 10, 2015. The purchase included a mattress set which are still under warranty. On November 27, 2016 per stipulation from AF, I completed the requested documentation for an inspection of the defective mattress which sinks while sleeping and does not rise up. A representative from the company on December 12, 2016 arrived at the residents and took photographs of the mattress. The representative specially stated that the photographs would be presented to an inspector for addition service and someone could telephone me as to the status. To date, after paying AF $4,495.00 dollars and a mattress set still under warranty I have not received a reply.I had encounter issues of receiving the necessary documents for completing the transaction
American Furniture Warehouse Reviews
Purchased a sofa table and stools. Waited three months for delivery. Watched the delivery men push the table off the roller cart and scratch the top of table. Asked to return the item and was told by delivery men to keep it until customer service sends the new one. Asked to see the notation of damage and was told there was nothing to sign or notate but they would let customer service know and we needed to also call customer service. When we moved one of the stools the top almost fell off. We called customer service and was told they would not replace it but send out a repairman to see if he could cover the scratches and fix the stool. We paid for new furniture and wanted it replaced. Was told that was not an option. They would only send out a repairman or give us a discount of $75. Are you kidding me? Won't ever step back in this store and will ensure we share with everyone how horrible this store is.
I purchased $4,495.00 worth of merchandise from American Furniture Company (AF), Aurora, CO on April 10, 2015. The purchase included a mattress set which are still under warranty. On November 27, 2016 per stipulation from AF, I completed the requested documentation for an inspection of the defective mattress which sinks while sleeping and does not rise up. A representative from the company on December 12, 2016 arrived at the residents and took photographs of the mattress. The representative specially stated that the photographs would be presented to an inspector for addition service and someone could telephone me as to the status. To date, after paying AF $4,495.00 dollars and a mattress set still under warranty I have not received a reply.I had encounter issues of receiving the necessary documents for completing the transaction