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Amazon.com, Inc.


Country United States
State Nevada
City Reno
Address P.O. Box 8102
Phone 1-206-266-4064
Website http://www.amazon.com/
Most Useful Comment
  • Nov 17, 2017

I have ordered a book through Amzon with a Third Seller. The Seller overcharged me

with mailing and when asked for a copy of receipt, he refused to provide one this was

in 15 October. It was a Standard USPS but at the end of 30 days, the Seller refused to

reply on inquiries. I started to proceed with A-Z procedures. Call the Agents of Amazon

but they could not help. According to them, a team of specialist was looking into the

problem. What I could not understand I have file the case on 30 October and until today

the Specialist could not make up their mind. I lost the amount of 60 Dollars but since my

work was also delayed the total lost was 560 Dollars due to one book. I asked Amazon

to pressure the seller to provide the Tracking Number, but they simply ignored also my

request.

Lesson learned, Do not order books or any ebooks from Third Sellers and Amazon itself.

The quality of service has terribly gone awry. You are connected to these Indians or from

Third World Countries who are rude and with horrible accent. Again I urge Professors and

others from the Academia to boycott AMAZON. You can order directly from the Publishers

or Barnes and Nobles or other large Book Stores. I was scammed by this Super Star and

Amazon did not do anything to rectify the problem

Mark as Useful [1 vote]

Amazon.com, Inc. Reviews

Most Useful Comment
  • Sep 10, 2019

Someone gave me two Amazon.com gift cards for $50 each totaling $100. I bought a Nike gift card form Amazon on Sep. 8th. I loaded a $50 gift card into my new Amazon.com account and there was no problem and the electronic Nick gift card for $25 was delivered smoothly. So yesterday, I loaded the other 50% gift card into my Amazon.com account an I bought another Nike gift card for $75 and had it delivered it to same email address. Instead of delivering the gift card they froze my account displaying the message:

“Billing verification required. For your security, your orders are on hold while we verify your billing information. We have sent you an email with instructions to verify your billing information and ship your orders. If you didn't receive the email, check your spam or junk email folder.”

I did not receive any message to my inbox or spam folder. I got all other messages Amazon sent me however. They would not let me access their contact information logged I was logged in and they would not let me log in so I could not complain. So this tells me they are trying to cheak me out of $75 because they did not even ask me for any billing information, such as address in the first place.

They may have asked for my cell phone number as they know I was in Canada. Or maybe they asked where I was located. I don't want to give these dishonest people any more information about myself and I just want my $75 gift cards delivered as I was supposed to forward these cards to someone as loan repayment and I'll owe him $200 instead of $100 in Nike gift card payments if I don't pay by September 12th, tomorrow.

They have caused me big problems trying to be cleaver and make an extra $75 for nothing.

Mark as Useful [1 vote]
Most Useful Comment
  • Aug 7, 2019

I bought a Tag Heuer watch sold by a company by the name of Watch Passion. When I received the watch I took it to the Tag Heuer Sole Authorised Distributor for verification. They informed me that the watch was not original but a counterfeit. The watch was send to the police as it is an illegal product.

I informed the seller about what I just described. They asked me for a letter from the Distributor explaining why can they say that the watch was fake, for them to investigate. I submitted the letter to them and never heard ftom them again despite sending more emails asking them for a refund. After not receiving any reply from the seller a A to Z case was open with Amazon for a refund.

Amazon has declined the claim twice lastvtime thecreason was that they have confirmed that the seller is an authorised Tag Heuer reseller. I confirmed with Tag Heur that Watch Passion is not an authorised reseller of theirs, in fact they dont know who that company is. I informed Amazon of that and asked them to send me the proof that seller is an authorised reseller of Tag Heuer and they never did.

Since then I have kept calling and sending emails to Amazon asking for a manager to call me and to reopen my case without anybody contacting me. The seller is still selling watches through Amazon which means more people are buying fake watches thinking that they are original and Amazon is doing nothing about it.

That is a crime, fraud, and Amazon is knowingly facilitating it. Amazon should stop the seller from selling and contact all the clients that bought watches from him for them to verify them and return them if fake. I have told them to do that but they haven’t.

They are allowing for their clients to keep a fake product having paid for an original one without knowledge. That is surely a crime as well. I want a refund from Amazon as my purchase was covered by their A to Z warranty and they are trying not to pay an ignoring my claim and multiple calls.

Mark as Useful [1 vote]
Most Useful Comment
  • Nov 17, 2017

Got a message from Elizabeth about something I was selling on Facebook and asked to Contact threw email. Used excuse was going on her honeymoon and wanted my product by time they returned home. She said would be using certified bank check threw her financial provider. The check was from Entertainment Industry Foundation. Los Angeles ca. The check was from city national bank Beverly Hills ca. The check was for my price plus 50 extra for holding item until check came. And since she was gone on honeymoon said she maid aragments with shippers but after getting check from fedex shipping label was from Amazon.com.kydc. Check was $984.29 was not expecting that much. after getting check said I needed to send shippers their fee and was to a Larry Collier in Lubbock tx via Walmart to Walmart money in minutes. Her phone number is ‭+1 (561) 331-0943‬. I got the check today . And wouldn’t ya know it I get a mother msg from someone else named David wanting a diff item and wanted me to contact him threw his email. After reciving check for that amount and then what she asked that I use the rest of funds to send shipper. I knew it was not liget and was a scam and then when I got that msg from David I knew I was rite all along I’m saving all txt emails check shipping label numbers every bit of it all for further investigation against them all. Elizabeth email is [email protected] and David’s isI'm interested in buying your item ASAP, please get back to me on my email [email protected] Thanks. That’s how it starts. Hope this helps

Mark as Useful [1 vote]
Most Useful Comment
  • Nov 17, 2017

I have ordered a book through Amzon with a Third Seller. The Seller overcharged me

with mailing and when asked for a copy of receipt, he refused to provide one this was

in 15 October. It was a Standard USPS but at the end of 30 days, the Seller refused to

reply on inquiries. I started to proceed with A-Z procedures. Call the Agents of Amazon

but they could not help. According to them, a team of specialist was looking into the

problem. What I could not understand I have file the case on 30 October and until today

the Specialist could not make up their mind. I lost the amount of 60 Dollars but since my

work was also delayed the total lost was 560 Dollars due to one book. I asked Amazon

to pressure the seller to provide the Tracking Number, but they simply ignored also my

request.

Lesson learned, Do not order books or any ebooks from Third Sellers and Amazon itself.

The quality of service has terribly gone awry. You are connected to these Indians or from

Third World Countries who are rude and with horrible accent. Again I urge Professors and

others from the Academia to boycott AMAZON. You can order directly from the Publishers

or Barnes and Nobles or other large Book Stores. I was scammed by this Super Star and

Amazon did not do anything to rectify the problem

Mark as Useful [1 vote]
Most Useful Comment
  • Oct 23, 2017

Today I received a check through FedEx Saturday Delivery in the amount of $2800.00. The check itself was from Window Ware Designs, Inc. out of Basking Ridge, NJ.

I don't know this company or why they would send me a check. I then decided to do some investigating and looked up the sender's address on the envelope. It turns out they have tried to scam others by sending them checks.

About two hours after I received this envelope I received a phone call from some foreigner asking if I received a check and that I should take it to Walmart and cash it right away. I don't plan on doing that but I will take it to my local police department and hopefully they can get to the bottom of this scam.

I hope that people don't fall for this and that these crooks get caught. And I would also like to know how they got all of my info.

Mark as Useful [1 vote]
  • Oct 7, 2020

Niumanery order from Amazon niumanery Titanium Steel Temperature Monitor Digital Thermometer Body Sensor. was due to arrive oct 5. item did not arrive. said it was running late. however i never received a tracking number. have tried to contact company twice to get tracking number and have never received a reply. how do i know it is running late if i dont have a tracking number to research? plus they wont even reply when tracking number has been requested. nothing..have heard nothing China

  • Oct 6, 2020

Amazon's support goes crazy! They did not authorize charges from my debit card. Next, a person called me and said: "let me show you how did you spend your money". I said: "I have no refund done for this order so I wasn't able to spend it". She said again: "no, you did". I asked her if I can start recording? She said: "No". I told her that I did a screenshot with the order shown not refunded, but she continued to say: "No you did. We sent you money back and you already spent them". I said: "If I spent money, the system must show that money was ever received by me".I told her the order number and status once again, and the amount- 183$, she said again: "Yes this is order and amount I talking about, You did spend this money already".

I told her again-"Now if you don't give me permission to start a video recording, I will do a picture of the screen with this order where it said the money doesn't refund for this order. And I will complain to a social media unit and try to complain to the Amazon headquarters." Next she said:" Our communication is interrupted and I need to drop the call". I said: " It is not true and you are lying, you can hear me well". She says again: " connection is bad, I disconnected". Here is the picture of the order, this person, named herself Gabriella, said I get a refund and spent this refund entirely.

  • Sep 13, 2020

Called Amazon about package not being delivered and I got harassed on the phone.

The gentleman said I needed to update my contact information which I have done 17 times with Amazon and I don't like being harassed people in Amazon or incompetent and I'm tired of it I will have to switch to walmart.com because Amazon can't even deliver packages that you paid for. Jeff Bezos owes me an apology for the way his workers talk and treat people on the phone....

I will be calling my credit card and canceling the payment since they didn't deliver what I ordered. They didn't deliver anything.....

  • Aug 31, 2020

When signing up to Subscribe and ave they offered Bertoli 2 L oil for 19.00 with a subscribe and save. When you sign up you think you subscribe and always get it at that price. However, in the very fine print it says it will go at market price there on Amazon the day they ship it. They charges $64 for that bottle of oil.

This is appalling and a bait and switch that they know the consumer does not understand. The way it is represented in the subsribe and ave is misleading and they should clearly state it could triple in price.

These practices are raping consumer trust and fairness.

  • Aug 29, 2020

I've had it. Everytime I try to get reviews of ANY product on ANY site, they all have a caveat that should you use them as a link, they could get a commission. They ALL connect to Amazon. A few, if you read the fine print, are subsidaries of Amazon.

This negates any legitimate review and they give you no other options for other websites on which to purchase the item. Even CONSUMER REPORTS!! Clearly if they offer a kickback, websites will take the bait.

They have a monopoly on every site that sells anything. Something needs to be done. My mouthing off will not even be an annoyance to them but I have no place else to turn. Any suggestions would be welcome.

I've attached a page from Consumer Reports.

  • Aug 1, 2020

I am a vendor that implements the dropshipping business model on Amazon.I have listed products that are against Amazon's privacy policy.I did not do this willingly.I am aware of my mistake.

For this reason, Amazon suspended my account on July 25.As a result, I sent an appeal letter to Amazon.But after nine days, they still haven't answered.They keep my money inside.I need this money to pay my credit card debt.

I am also a customer as much as I am a seller.I am the customer of Amazon.But Amazon is victimizing a customer.

I urgently want my seller account to be activated again.I urgently request that my victimization be eliminated.

Amazon please hear my voice.

  • Jul 15, 2020

Purchased Frappuccino Light on June 12 at $18.68 for 15 units. Reorder attempt on July 12 shouws price of $54 for 15 units. Be careful with repeat orders!

  • Jul 8, 2020

This is the sortation delivery center in South Austin, Texas. Not the customer service hub.

I feared for my health contracting the Corona Virus at the DAU2 location. When I got here. I learn from Kat from the leadership team that four people have recently contracted Covid19 and still not working (They did come back I spoke to an employee who knew three of the people who contracted Covid19 and confirmed the comment from leadership).

While working at the delivery station, I was a person who was given a megaphone to work as a Social Distance Champion to enforce Amazon's social distance policy telling people to stay six feet apart.

Guide them to new lines drawn to walk a path or push carts and that logistic delivery drivers not help other drivers load packages. There are signs all over the building to remind and enforce this policy.

Everyday, I was met with resistance and anger. People would not listen. The policy was never enforced. I told one black lady she could not enter the break room because, the capacity was met and she had to wait a few minutes until someone leaves. She push me aside and entered the room. This was recorded on camera and I told 3 manager and the HR person who were all black did nothing about it. I contacted a loss prevention manager who did nothing.

I had a black man from a logistics company get aggressive approaching me and felt threaten as he got a few feet from me. A person with leadership intervene and saw what happen, fortunately had my back and reported the incident. I continue to work, point out individual for serious violations and document incidents what was suppose to be a serious safety policy violation and it was ignored.

The main offenders other than associates were the contracted delivery service partners and the building maintenance engineers. The biggest agitators were Syntrik Logistics and K.O. Delivery & Logistics out of Austin, Texas who would talk back and give dirty looks. If you got a package from one of those companies, I would be worried about getting contaminated from your delivery.

The other trouble makers were the maintenance crew. They would walk too close to me and breaking six feet social distance rule and were walking side by side with each other. I say something and they would stretch their arms out and wiggle their fingers in my face. I went to shift leaders, managers and HR and pointed these dudes out. I spoke to the head building manager DeAndre and he did nothing about it. I uploaded a photo.

Finally, the social distance scheduler, Urlich, who assigned me to social distance stations told me that management does not care about social distance anymore. They cut my staff over half.. He said, he was negotiating with demise. I said, demise? You speaking of death? He said yes.

I went to HR and told them I fear for my health and life. The company is doing nothing about from safety not contacting Covid19. When I left in July, 2020 there were 10 or more cases of people who had Covid19 and new cases the day I left. HR is non transparent. They will not tell you if you the person(s) who contract for privacy concerns. They will not tell you if you worked the same shift or were around those who came down with the virus. Everyday I felt I was playing Russian Roulette with my life if I will come down with the virus.

  • Jul 5, 2020

I called to check the status of a refund and got hung up on, yelled at, lied to (they promised a promotional credit and they never did anything about) and humilated. I got yelled at and humiliated. They changed their stories mulitple times about the status of the returns.

They are trying to blame the current pandemic for everything including bad service. They will not deal with third party sellers who are fradulent even when you file A to z claims. They threatened to close my account and also have over charged me in the past.

  • Jun 29, 2020

SENT WATCH BACK JUNE 5TH SAYS HE NEVER GOT THE WATCH BACK WHEN LABEL WAS CREATED AMAZON SCREWED UP AND CREATED THE LABEL WITH A FALSE TRACKING NUMBER BUT THE WATCH WENT BACK TO THE ADDRESS THAT WAS ON THE VMAILING LABEL.

HE CLAIMS HE DIDN'T GET THE WATCH, I FILED THE A -- Z AND AMAZON CLAIMS THERE INVESTIGATING THIS......................BULLSH*T THERE IS NOTHING TO INVESTIGATE AMAZON OR THIS SELLER OWES ME $104.95

  • Jun 14, 2020

On May 29th someone hacked into my Amazon Prime account and changed my e-mail address to theirs along with a password that I obviously did not know. I called Amazon and told them I could not log into the account that I had for many years. Because Amazon had to disable my account and sanitize it, I was told to wait 24-48 hours to receive an e-mail entitled, “Revision to your account” that would walk me through reestablishing my account with a new password. I received that e-mail that day and went through the steps to change my password both at Amazon and my Spectrum e-mail account which is where I feel the fraud originated.

The next day, May 30, my account had again been changed to a different email and again I could not access my account, I called again and was told to wait for another e-mail so they could repeat the process. I waited until June 2 and called again because I still had not received the “Revision to your account” e-mail. I was told to continue to wait. On June 6, I called again because I still had not received the “Revision to your account” e-mail and still had no access to my account. This time I spoke to Edgar who was kind enough to go through the steps to access my account without the “Revision to your account” e-mail.

Not only did we change the password, but also changed to original Spectrum e-mail to a gmail account that I had that was not associated with any on-line accounts. I wanted to be confident the hackers did not start all over again with an e-mail attached to Amazon or other on-line retailers. I was able to log in using the new gmail account and thought that everything had finally been solved.

On June 7, I logged in with the new gmail and password and opened my orders section and found an order for a $20 Play station gift card that was placed fraudulently on May 31. This was the time frame that I had been unable to log in myself because they were sanitizing my account. I called that day and was told by Joe they had missed that charge when they sanitizing my account and would again have to lock the account. Again, I would have to wait for the “Revision to your account” e-mail.

I waited until June 11th and called again and was told by Joseph that I had to be patient and allow them to complete the sanitation process. Today is June 15 and I still am locked out of my account. This is an Amazon Prime account that is paid for through February 2021. I have not been able to access free shipping, Amazon Photos, etc. Not only is this an inconvenience, but I have paid for these services. I have also spent hours on the phone with 6 different customer service representatives.

I do not know how a company the size of Amazon can not correct this issue in a timely manner. I would like to be reimbursed for the amount of time that I have not been able to utilize Amazon Prime, the time I have spent trying to fix this issue and the aggravation it has caused.

  • Jun 12, 2020

I have documented a history of Amazon promising in writing to issue refunds within "7 days" of receiving a return BUT not actually acknowledging the return or issuing the refunds until weeks later. Common sense says this IS rampant, resulting in huge profits for Amazon as it sits on customer money, rather than issuing refunds as promised.

  • Jun 10, 2020

This was the second computer I purchased from Amazon after returning the first. The computers were refurbished Dell desktop computers. Just like the first I purchased, I plugged it in and heard fan and clicking noises. I unplugged immediately, boxed, and returned.

Amazon is disputing, consistently making two very different and unrealistic confusing claims:

Their response I received today from Amazon to the Department of Justice:

Amazon.com

to me, PIU ​Hello Chinelo,

I'm Eshwar Poulker of Amazon.com. I'm responding to Peter's subject matter complaint, and copying them for their reference.

I reviewed the complaint and understand their concern regarding Order #113-5247737-4457806.

To help them with this, I involved our internal team for investigation. Upon investigating, we found that the product returned was heavily used (Dell Optiplex 7020 Desktop Computer) inside of the correct item packaging.

The (Dell Optiplex 7020 Desktop Computer, Intel Quad-Core i5-4570-3.2GHz, 32 GB RAM, 512GB SSD HDD, DVD, USB 3.0, WiFi, HDMI, Windows 10 Pro (Renewed)) from Order ID: 113-5247737-4457806 has not been returned.

Based on above results, we won’t be able to provide a replacement/refund for this order at this time. I assure them that information is accurate and we won’t be taking further action. As outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to customer upon our delivery to the carrier.

We advise them to contact their local authorities, if necessary, in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as their workplace, in the future to avoid further problems.

Thank you for your understanding.

Eshwar

Amazon.com Customer Service

1) they never received the returned item (which I have UPS proof of delivery)

2) they did receive the item but claiming that I "heavily used" the computer. (Mind you that I simply plugged the computer in and tested for all of 10 minutes. It was in my possession for less than 48 hours)

So which is it...

Either way, they are refusing to refund or credit my purchase. Once more, they won't show proof to support their claim that the item was "heavily used". Nor will they return the computer back to me because in previous coorespondences, they admited that they "discarded" (threw it out) the item.

So, I'm not only am I out of the money I spent to make a purchase, I have nothing in return since they threw it out. Horrible business practice.

Now, I'm having to go through the Department of Justice to file a consumer complaint. If that doesn't work, I'll have to invest the time in small claims court. A huge waste of time because of thier bad business practice.

  • Jun 3, 2020

I published several titles in Amazon KDP. Every month I get a statement of the royalties I earn. I'm not being paid. Without cause my account was closed today and Amazon said I will not be paid for my work. This is how Jeff Bezos became rich.

  • May 30, 2020

Sellar told me "dear friend, we want to solve your problem well. We are sad to see your feedback. We hope you can help us delete. We will refund you in full after you delete it." Ordered 31 March and last tracking showed them in us customs more than a month ago

  • Apr 8, 2020

I ordered 4 bottles of Puritan's Pride Cranberry Tablets from Amazon on 2/28/20. My main purpose in using this product is my tendency to get urinary tract infections. For the past ten (10) years using cranberry tablets ordered directly from Puritan's Pride, I have NEVER had another infection.

Since I already had one bottle on hand (from Puritan's Pride) and was finishing it up, I didn't open the Amazon bottle until 4/2/20. On 4/6/20, I got a bladder infection which, as I mentioned above, has not happened since I started taking cranberry tabs over 10 years ago. I then looked at the expiration date on the bottle from Amazon - it's listed as 2/20/20. So, I ordered the product on 2/28/20 and it was out-of-date as of 2/20/20.

I read reviews online about out-of-date vitamins which stated that these products lose potency, especially when the expiration date has come and gone. I then went to Walmart to get a fresh bottle of cranberry tabs - the expiration date on the Walmart product was in 2023. And when ordering directly from Puritan's Pride, their products have always been as fresh as Walmart's products.

I was shocked to see that Amazon would be so unethical in their dealings with their customers.

  • Apr 4, 2020

I had been an affiliate with Amazon for YEARS from early on when I started blogging. I always followed their guidelines and reached out whenever I had questions. About a year ago (give or take at this point) I received a notice from Amazon that I was removed from their affiliate program for "violating their guidelines" and to correct the issues to avoid the account closure, but it was not clear nor did it state exactly WHY or WHAT I did.

I responded and asked for an explanation several times and NEVER received a response back. About a month later, after NO response from them (via both responding to the email and contacting them through the contact form on the Amazon associates dashboard, I got the official notice of the closure to my affiliate account. Again, no clear explanation.

To my knowledge, I never actually violated their terms. I always left the disclosures, etc. If I did actually violate their terms, as they claim, why would they never respond to my reply? It comes across as a complete setup to get free advertising then using a false claim to not have to pay people. I've heard of this happening to quite a few others as well. Amazon has proven over the years to be a dishonest company and clearly doesn't treat it's employees nor affiliates well. Everyone is just another number to them.

  • Mar 5, 2020

Someone has hacked my account with Amazon.com and changed my account name from [email protected], which is my correct account name to [email protected] which is not my account name, never has been and hopefully will no longer exist.

  • Mar 3, 2020

Amazon Prime Video is turning out to be a major fraud using a bait and switch scheme. In particular, they advertise many mini series that can be as little as one season of 15 episodes or as many as 15 seasons. You will find a series that you find interesting and it will says its free for Amazon Prime members. So you watch season one and like it enough (barely) to continue on to season 2, only to find out that from now on you have to pay to watch. This is a major scam and ripoff. Warning should be posted that subsequent seasons will be pay as you go.

Amazon Prime Video is only worth the $120/year if we are getting free viewing. And since the majority of their content is paid, then I may as well go with netflix or Hulu or any of the others.

Shame on amazon for this genuine Scam. I will be posting everywhere I can to let the public be informed before signing up for Prime.

CC: To every website I can find to post this.

  • Feb 19, 2020

Violated consumer rights to fair investigation of Charge Dispute-Unfair, deceptive and fraudulent business practices.

Amazon.com simply "ignored” the requests for investigation of fraudulent charge merchandise delivered (despite reporting fraud charges) with no " Receiver Release" on file of 100lbs left on front porch information in which "Porch Pirates" or "Miss Delivery UPS Driver's Release" $455.10 merchandise. This charge has place my Nevada Unemployment Government issued Debit card NEGATIVE -$455.10 - which is my livelihood depends on.

There response to the WA Attorney General Consumer Production is misleading to the trueness of this transaction. Package was delivered Aug 13-14, 2019 plenty of time to stop and retrieve package- yet it was allowed to continue and sit outside for “?? How long?? “ for porch pirates!

On August 8-9, fraud charges were place on my Government Unemployment Debit Card. August 10, I notified Amazon it was fraud, do not send, but Amazon would send return if it should arrive. I was NEVER given a tracking number, so I amuse the package was not shipped. However, I lean later the package had arrived and left on front porch (100lbs). I did not receive the package, sign for the package or left a “release to leave at front door”.

I seldom use the front door, I use the garage entry. After several months Amazon Jeff Besoz gave the tracking number – 3 months later. Amazon is claiming 21 package has been delivered to my home- with no problem- BUT IF I HAD known a fraud package was arriving – YES I would be on the look out! On August 10, Amazon should have stop the shipping!

  • Feb 18, 2020

Ordered only one computer. Their delays led to refund period expiring...haven't also been able to contact their lawyer. Harassed by a group of people named Jeff. ..etc Repeated contacts to various people suggest intimidation tactics used

  • Dec 31, 2019

So this has happened twice now to me, where I order a digital item sold by Amazon and they put my order as pending then they close your account and ask for a billing statement with the last 4-digits of your debit card number and mailing address and phone number but my bank does not include the debit card number of even the last 4 digits of the card on their statements so I sent in screenshots of my account page, my customer information page, my debit card page, everything they wanted and they still refuse to open it. Even though I provided them with everything they ask for they still said no.

There customer service people are rude and careless and have no respect and don't care about helping people at all. So I made a brand new account with a brand new e-mail and debit card and again they locked my account with my money on there and said tough S**t and they will not open it.

Has this happened to anyone else out there????? Let's band together and get them to pay for ripping off the consumers and taking advantage of the fact that they are big corp and we are just people!

  • Dec 27, 2019

I received 4 amazon gift cards...2 platic and 2 cardoard. The plastic peeled off nicely, the cardboard ones were impossible to scratch off or peel. Reqyest replacement. Will send damaged cards back if reqired.

  • Dec 18, 2019

Amazon advertise that they are bit cheaper then stores its lie . In january of 2019 i received a fire stick from them not even a year old i called them to replced the transferd me to tech support. They trouble shoot the devise and found out the fire stck is ok its the remote control thats bad.

She said dont worry we will give 25 percent off it never happen the charged me 37.33 cent i send it back target is selling them for 24 dollars w both piece what a rip off. Amazon rip million of people off. Do Not become a victim like me.

  • Dec 4, 2019

I have two charges on my bank statement for 12-3-19 and 12-5-19 for Amazon Marketplace Telecheck. I do not use this service to pay my Amazon bill.

My Amazon payments have been cleared through my bank and then these charges pop up in my statement a couple of days later.

I feel this is fraudulent and I want them refunded. I will contact my bank when they are open and also try to contact Amazon and the number for the charges.

If I do not get a satisfactory outcome, I will be reporting them. If anyone has a solution to this, please advise.

  • Nov 4, 2019

On 11/01/19 I made a purchase on two wigs & a set of: pots, pans, & cooking items on Amazon for a total price of $99.25. It stated on their website that my payment went through. They even gave me the confirmation # of the payment.

This is my Order #111-9408221-7882615. It had stated that the delivery of the items will be from Thursday, 11/07/19 to Friday, 11/08/19 via their confirmation email. They were all at work working hours on Friday. I think that they work on Saturdays too. It was not until Monday, 11/04/19 that they told me that my payment was declined.

When I made that payment for them on 11/01/19 I know for a fact that I had a total amount of $500 on that card because I had just went to a retail store to load money on the card. I made a purchase on another website & in physical stores with the payments going through fine each time.

Amazon obviously would not accept the payment for some reason. This is the 2nd time that they did this to me on items on their website. If something was wrong with the payment it should have been declined right then like it have in the past on other items & how other websites do it.

They should deliver me the items since it was error on their ends. I have loyally been a customer of Amazon since 2011. They seem to have a fraudalent late processing of payments going on their website.

  • Oct 31, 2019

I am an individual who has been selling products on Amazon for over ten years. I order products through a drop ship wholesaler who represents hundreds of manufacturers and over 13,000 products. Our wholesale outlet is one of the most respected in the country and purchases only from verified trademark holders for redistribution. Because of the numbers involved, the manufacturers might not know my name. However, I have an account in good standing with the wholesaler.

I list my products on Amazon by means of a data feed directly from the wholesaler. Occasionally a manufacturer/trademark holder may grow concerned about counterfeit products offered on Amazon and submit blanket complaints about every retailer they see on Amazon whose name they do not recognize.

This happened to me. When this happens I immediately contact the wholesaler to ask for a letter of verification and an introduction to the manufacturer/trademark holders as proof that I sell products sourced only from the trademark holder - not counterfeits. I also request and receive letters of verification from the manufacturer/trademark holder.

At Amazon's request I also submitted invoices from the wholesaler to show that I purchase products from the legitimate source. These letters and invoice are attached as Exhibits to this complaint. Once these documents have been submitted Amazon stopped communicating with me.

All I received were automated e-mails stating that I need to submit the documents I already submitted. Using automation Amazon repeats the same complaint and document request over and over ignoring the documentation sent to them. After several automated e-mails, Amazon stopped replying altogether.

After several weeks of sending automated e-mails Amazon suspended my account and held the funds for the sales I had already completed. The unpaid balance due to me is $312.68. When I requested the release of the funds, Amazon sent one automated e-mail saying I could expect a response in 7 days. I contacted them again after 14 days and received an automated response saying Amazon will not release the funds, they will not provide the reason and will no longer communicate with me.

The customer paid me, not Amazon,for the merchandise I delivered. This money does not belong to Amazon. The maneuver of not transmitting to me the proceeds of my sales does not seem to be even legal. The use of robot e-mail replies on Amazon's part hints to my mind at fraudulent intent.

Conclusion: Please help me in getting Amazon to release the $312.68 I earned selling on Amazon. I am not interested in reinstatement as an Amazon seller, since I believe they deal fraudulently with vulnerable individuals attempting to sell merchandise on their website.

Additional Information: I believe this process of (1) Accusing a seller of wrongdoing (2) Ignoring a seller's defense (3) Holding the seller's balance due presumably for be kept as Amazon's personal business property - this process is a generalized fraudulent scheme. The basis for my belief is the number of complaints by sellers on Amazon who has voiced the same complaint.

  • Oct 17, 2019

I saw a Makita saw 18 Volt on Amazon.com looks the same as in Home Depot but $30 cheaper .But when it came in the mail it was the wrong model. I contact Amazon and told them i want a refund. And put a stop on my credit card payment.

Capital One informent me after thirty days and long phone calls between Amazon and Capital One they would charge my card again . So after three months and countless hours I give up on my $105 dollars.

I think the tool came from China (Simple tools) is a counterfeit tool not made by Makita. Amazon customer service will lie to You and their e-mails are encryped so you can printed out on your printer.

  • Sep 13, 2019

My 18-year-old daughter was visiting Rochester, New York for a job interview. Someone stole her wallet, so she called me because she had no money. She ask me to send her some money or she would lose her room at the hotel. I went to Amazon.com and purchased her a Hotels.com gift card for $250 and they were supposed to email it to her within 5 minutes.

Instead, they locked me out of my account and there was a message stating I needed to verify my address and an email telling me how to do this had been sent. I check my inbox an spam folder and their was not such email. So I called Amazon.com and told them it was an emergency and my daughter would be kicked out of her hotel room at 11:30am if she did not receive the card by email.

It was 9:00am when I made the call. They told me the address verification process takes 24 hour. I told them that I already told them I did not receive any email for address verification so may I please talk to a manager. I was put on hold. There manager said he did not believe I had a 18-year-old daughter in New York and that he thought it was sort of suspicious to buy a Hotels.com gift card with my Amazon.com account had been funded with an Amazon Gift Card two month earlier.

He demanded ID verification and asked me to fax him my social security card and drivers license. I did so immediately and he said he would verify my ID and get the Hotels.com gift card to my daughter within an hour. My daughter did not receive the gift card and got kicked out onto the dangerous streets of New York with three big train cases full of luggage. I only had about $20 in the bank so I could not send her anything else.

I kept calling Amazon.com and they would not answer the phone. I thought they might not want to give the gift card to my daughter because they wanted to keep the money, and perhaps they block my number. So I used another cell phone to call them and they answered, then I told them who I was and I got put on hold for hours. So I hung up and called back and they would not answer my new cell phone anymore either.

My daughter looked like easy prey sitting on the corner at night and it was very cold. She ended up accepting a solicitation to sell her body so she could afford a place for the night. Now I am paying for her counseling bill.

I got an email a week later telling me they verified my ID but I had to fax them the receipt and a copy of the gift card if I wanted them to restore my account. I called my friend who gave me the gift card as asked if he could find the receipt. He did and I faxed it to Amazon as requested. I have never heard anything from them again and now when I try to login to my Amazon.com account, instead of getting a message that account is on hold for verification, it just takes me back to the login page after I type in my user name and password – like the account never existed.

Never use Amazon.com! They are a bunch of opportunistic thieves!

If you're an attorney reading this, please contact me to help me sue Amazon.com, Inc. I have the records of multiple unanswered calls on two cell phones, the gift card and its receipt, and my daughter's counseling bill and her testimony to offer as evidence. I also have emails form Amazon for previous successful small priced orders that can prove I had the account, that seems to have vanished after they stole my $315.85 gift card balance, because I tried to use $250 worth of this balance to cover an emergency.

  • Sep 12, 2019

I ordered a Play Station gift card for $100 for my son's birthday form Amazon.com. They locked me out of my account and did not give me any explanation. I emailed amazon and demanded to know why they locked me out of my account and did not email my son his Play Station gift card. They told me the IP address I was using was blacklisted in an anti-SPAM database.

I told them I could no afford my own internet connection so I occasionally uses coffee shop hot spot. They told me that was irrelevant and if I wanted them to unfreeze my account I must submit all my ID papers. I sent them me green card and tax payer ID and they told me they cannot verify a green card or tax payers and I must apply for a driver's license and social security card and submit these documents.

I stood in line for hours at the DMV and got an ID card, which arrived 2 weeks later. I sent this to them and told them I cannot get a social security card, only a tax payer ID because I am only in the US on a work visa. They don't reply to my emails anymore and when I call them they just put me on hold for hours and waste my cell phone bill when I tell them my name. Now my son think me don't love him because he get no gift for his birthday.

  • Sep 3, 2019

We called Amazon to alert them of the fraud:

here is what I sent to [email protected]

I have called countless times, countless names about this and my last resort /recourse as instructed by Taryn in Retail, /resolution specialist is to call corporate.

Here is the brief version.

We purchased 9 $100 Amazon gift cards through CVS, third party.

We also purchased $600 Apple gift cards ,CVS, third party. (We received a CASH refund check in 5 days from Apple because they swiftly took action when we called.)

We tried to cash the certified check within one hour and was told it was FRAUD.

This is where we took immediate action.

We notified your customer service ( number from our Prime account) about a FRAUD gift card issue on 8/5.

We were told someone would get back to us, as the clock was ticking on these gift cards.

We called again on 8/7 asking for a status because , as you all say "FRAUDS work quick" On that call it was disclosed to us on ,nearly two days later, that our call and notification to you was mis directed. It went to the mis redeemed dept. vs FRAUD. We clearly knew it was FRAUD 6 hours after the transaction. We were then asked for front and back copies of the cards, as the clock is ticking... We accommodated all requests immediately.

We were then told that an investigation had to be conducted.

We kept calling and e mailing.

Finally we were told we could get back 341.44 because those gift cards were not YET redeemed.

Your mistake on intake cost us the other 6 $100 gift cards. We confirmed with the FTC that since APPLE was able to recover some, that your delay helped the frauds cash or move the gift cards along.

No one in the "retail" dept could talk to FRAUD or customer recovery for us. They said they don't do that. I called at least 8 times. Please check your records to verify. I am calling because we are rightfully deserving of the rest of or a portion of the rest of the gift cards as this was YOUR delay, YOUR mistake.

Also, this is not a refund of CASH, this is Amazon money, going right back to Amazon.

You will find all correspondence on Prime account James Coyle-Romano e mail [email protected] and [email protected] There is also an account for Erin Coyle.

  • Aug 26, 2019

WHO THE F*CK ARE THESE PEOPLE WORKING FOR AMAZON.COM AS CUSTOMER REPS??? THE F*CKING B*TCH CANCELED BOTH OF MY F*CKING ACCOUNTS WHEN ALL I WAS REQUESTING FOR WAS TO CANCEL MY U.K. ACCOUNT!

THE B*TCH KEPT REPEATING THE SAME F*CKING QUESTION OVER AND OVER AGAIN AND AGAIN! WHERE DID THEY F*CKING FIND THIS UNSCHOOLED B*TCH – F*CKING w***e!

  • Aug 10, 2019

I a have been a Prime member for some years. I ordered "Resveratrol" (vitamins) and I paid more than worth as customary. This is not my complaint what I disagree is that they were extremely hot when the package was dropped to my door. I did not complaint when I was asked to review my service I replay with the true and my message was rejected because it does not complain with the Amazon guidelines. If you give a negative answer to their services the response it is not accepted. Only would be posted the good reviews. It is wrong, if Amazon provides bad delivery service they have to accept it and correct it! I don't know if the vitamins are in good condition or not to give an excellent review as Amazon requires.

My Review:

One star

I RECEIVED THE PACKAGE EXTREMELY HOT IN PHOENIX

I can't write a review of the product. It was extremely hot when it was delivered in Phoenix. I complained about it but nobody cares, only somebody would listen if it is a good review.

Amazon response:

Thank you for submitting a customer review.

Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:

http://www.amazon.com/review-guidelines

A few common issues to keep in mind:

Your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at www.amazon.com/feedback.

We do not allow profane or obscene content. This applies to adult products too.

Advertisements, promotional material or repeated posts that make the same point excessively are considered spam.

Please do not include URLs external to Amazon or personally identifiable content in your review.

Any attempt to manipulate Community content or features, including contributing false, misleading, or inauthentic content, is strictly prohibited.

  • Jul 25, 2019

I requested that an order be cancelled three separate times with them. All three times they refused. I requested Amazon cancel the order since they are a marketplace seller on Amazon.com. Amazon refused and sent an email to Silberman's Workwear requesting cancellation. Of course they refused this request too- and asked that I refuse the package. Well, newsflash- I have a job and parcels are always left at my home- so how will I refuse it?

I've never had such horrible service. I ordered this item on the 17th of July, and as of the 27th it still has not shipped. Really? You can't ship a product to me in ten days? After a week of no shipment I requested the first cancellation. I'm just baffled by this whole thing- by Silberman's Workwear and by Amazon's horrible service and inability to refund the order.

  • Jun 27, 2019

CONTACTED AMAZON ON 06/06/2019 AT 15:12 P.M. AND TALKED FOR 59. MINUTES & 23. SECS. IN REFERENCES TO MY BALANCE ACCOUNT. I RECEIVED A STATEMENT IN THE AMOUNT OF $266.10 DATED 06/05/2019.

I RETURNED ITEMS IN THE AMOUNT OF $152.64. I KEPT ITEMS IN THE AMOUNT OF $144.12 AND MADE A PAYMENT OF $100.00 WAS MADE ON JUNE 17TH. AMAZON AND SYNCHRONY BANK WOULD NOT GIVE ME A CURRENT BALANCE.

EACH AND EVRY TIME I RETURN ITEMS THEY DO NOT REFLECT ACCORDINGLY. I BECAUSE MISCOMMUNICATION BETWEEN THE BOTH. I AM UNABLE TO MAKE ANY ADDITIONAL PURCHASES UNTIL MONTHS LATER DUE TO THE CONTINOUS ERRORS.

  • Jun 20, 2019

Got an email from Amazon Shopper Rewards asking me take a brief Amazon survey which seemed ok and so, I went ahead to see what I could get. One of the items listed was a Man's Watch (wanted for my husband) which I could order for Free provided that I pay for shipping and handling. Still seemed ok and so did so.

Was promised within 2 weeks and not only did I not get it but that money was charged out of my bank account. Now it wasn't a large amount but upon investigation, this company tried to order makeup products for over $90 using my husband's debit card.

Thank goodness for the dilegence of our bank which declined for that charge to go through (they were suspicious even before we were). So, buyer for this company. Glad we were able to catch this is time for any real damage to be done.

  • Jun 17, 2019

3/4/19 I contacted them about a book that I returned in a shipping lable that they sent me.

06/08 09:59:38 Hello, We're writing to let you know we processed your refund of $95.00 for your Order 113-9549905-6695440. This refund is for the following item(s): Item: Print Reading for Machinists Quantity: 1 ASIN: 1285419618 Reason for refund: Account adjustment Here's the breakdown of your refund for this item: Goodwill Refund: $95.00 We'll apply your refund to the following payment method(s): Visa Credit Card: $95.00

We've processed a refund for the above order in the amount of $95.00. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another. Have questions about our refund policy? Visit our Help section for more information: http://www.amazon.com/refunds We look forward to seeing you again soon. Sincerely, Amazon.com We're Building Earth's Most

06/09 18:27:53 Hello, I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. As mentioned, the item never arrived at our returns center. Refunds issued by CS: Friday, June 7, 2019 for $95.00 Wednesday, June 5, 2019 for $113.99 UPS tracking number given by Amazon : 1ZE7917X9076674939 Otherwise, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response. We appreciate your business and hope to have the opportunity to serve you again in the future. Regards, Praveen M Amazon.com http://www.amazon.com

I contacted UPS who told me per thier contact with amazon, amazon has to file for an investigation. However amazon is refusing to file for an investigation, so they already know the out come. They have my book and is refusing to pay for it.

  • Jun 13, 2019

2 Items were to be delieverd 1 was delivered stated to doorstep other to "Secure location" the 1 on doorstep has a picture of it . The other at the "Secure location" does NOT ? Where is this secure location ?? The only sercure location is my doorstep - why did they not deliver both items to the doorstep ? Even wih the picture they wont refund me what a fraudulent company

  • Jun 5, 2019

After 6 months of using amazon after paying for prime membership. Without reason or any contact or explanation they removed half my prime membership and restricted it. I never once violated their TOA or guide line. I read through their entire agreement trying to figure out what I could possibly have done.

I found nothing. I spent hours of my precious time attempting to contact them but without results. So I will be ending not only my membership but my company’s contract that is worth millions a year (for supplies) due to the fact I believe that amazon is conducting illegal business and conducting criminal activity. I no longer trust this organization. Buyer beware.

  • Jun 4, 2019

canadian pharmacy online 24 b.u.y.cial.i.s.onl.ine.

At this time I am going away to do my breakfast, when having my breakfast coming again to read additional news.

  • May 27, 2019

I ordered a Product from Amazon 3 days later they canceled the order because they marked the price wrong online. I called them to complain that it is against the law to cancel due to there error in pricing. They refused to give the product for the purchased price. heres what they said to me Hello, We're contacting you about order #111-2331508-6485849.

We recently discovered an error that caused the following item(s) to be displayed at an incorrect price: WD 16TB My Book Duo Desktop RAID External Hard Drive - USB 3.1 - WDBFBE0160JBK-NESN In this case, we're unable to offer this item for the incorrectly posted price. Therefore, we've cancelled your order for this item, and you haven't been charged.

  • May 22, 2019

Unpalatable Amazon: Caveat Emptor - If you buy a poor food product from Amazon, you’re stuck with it. They will not take it back for exchange or refund for any reason. Because Amazon does, on occasion, sell inferior quality food products there is only one way to protect yourself – never, ever, buy a food product from Amazon.

First you may be sorry and second, you’ll be more sorry to find that you’ve lost your hard earned money. The company has no plans to help you. Take a bad product to the Supermarket? They refund it or exchange. Bad meal at a restaurant, sending it back and the establishment will take it off the bill or offer an alternative meal. But Amazon?

I bought what was advertised as 100% Kona Coffee which turned out to be 200% slop. I won’t say it tasted like dishwater because it would be unfair to the water. I have been to Hawaii about a dozen times. I don’t know what this coffee is but it not 100% Kona.

On the one in a thousand chance it was genuine then it was the worst beans, grown in the worst way, on the worst part of the island, with no understanding of how to roast beans to a flavorful state. Here’s what CIS at Amazon told me: “I'm sorry; for health and safety reasons, we're unable to accept the return of Grocery items”.

It didn’t matter that the box I wanted to return was unopened. So there you have it, unequivocal proof. If you buy a grocery item from Amazon and it’s rancid, it’s still yours no ifs, ands, or buts. We no longer have the likes of Ralph Nader to serve as a watch dog and as such we consumers need to look out for ourselves.

Seriously, is it that far of a drive to the local supermarket? (p.s. Grocery items aside, I am a big fan of Amazon and I have nothing but respect for Jeff Bezos. This review considers one policy, a small but important criticism dropped in to one of the biggest and well managed companies In the world. Just avoid the foodstuffs – everything else is top notch).

  • May 8, 2019

Buyer claimed item not received, filed A-to-Z guarantee. Tracking information shows delivered with signature. Tried to scam me. Called buyer but immediately hung up after telling him I am the seller. Subsuquent calls he told me to "stop calling b*tch." Very rude and scammer.

  • Apr 25, 2019

Amazon aka kdp Amazon issued 1099's on which I had to pay IRS taxes but Amazon Refused to pay me. After withholding my royalties they told me they were entitled to break the law. Amazon is also holding my books hostage and refuses o allow me to transfer them to Ingram/Spark.

So I am not earning any money because of this. I have repeatedly complained to Jeff Bazos. My account is in the USA but he referrs all complaints to his UK division. Under IRS law, Amazon is not legally entitled to issue 1099's or take tax deductions on money they have not paid me.

Therefore, as I told Amazon, this is fraud. At book signings, people bring me the books they bought on Amazon to autograph thereby proving Amazon is selling my books but not paying me. Amazon is selling my books worldwide.

  • Feb 9, 2019

Emailed almost everyone that works at amazon to solve my issue without help spent thousands on lawyer to help with out any kind of response from amazon.

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