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Al Miller/Bartz Septic Service

Country United States
State Michigan
City Durand
Address 2548 E. Garrison Rd
Phone 989-743-5055

Al Miller/Bartz Septic Service Reviews

  • Sep 8, 2016

I contacted Al Miller Bartz Septic Service to have my septic tanked cleaned out. Their website shows them as being in Durand Michigan, which is 10 miles from my house, in the country. They told me they don't come that far even though thier website says they handle Shiawassee County and surrounding areas. I agreed to pay an extra $15 for the drive?

They asked on the phone if I would have the lid exposed and I told them I should be able to. If not they can locate it. If they had to locate and expose the lid there was an additional charge. Understandable.

I was unable to expose the lid. They came out while I was at work. One of their employees called while I was in a meeting and left a message that they were unable to locate the lid. I asked if they have tools for this and they didn't seem to have an answer for me. They left without attempting to locate the lid (which was exposed a year earlier).

The owners wife called me later that day and said they had to charge me a service call for coming out there. I was never informed of this when I contacted them for service. I told them I had selected another company as I was frustrated with the level and lack of customer service I was given. They charged my card for $80 without my authorization. I agreed to pay for a septic cleaning and the $15 for the "drive out". Not a $80 service charge.

This husband and wife team were very rude on the phone once I told them I had selected another company. Thats when they told me they would be charging my card. I told them no and they continued to charge my card. They also said they are located in Durand which is one town over from me, but when they attempted to justify the outrageous service charge for $80 they told me they are located in another town 20 miles north. They did not disclose this location to me on the phone or on their website. Their website is very misleading. This is the first and only time I have ever had to report a company like this.

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