My company accidentally ordered the same piece of equipment twice from this company. The refund for the duplicate order was never processed. It was never sent to us, so it's not like we even got more than what we ordered or paid for. Thankfully, PayPal processed the refund for us, as it as almost $300.
We also ordered a second piece of equipment, and they just never shipped it to us. When we tried to contact them about it, they blocked our email address and phone number. No refund, no merchandise sent, no explanation.
Oddly, we did receive one of the two items we ordered. It was a 12-foot camera crane. The craftsmanship is unbelieveably poor. The "paint" immediately started peeling off and already was severely scuffed upon arrival. I was able to speak to a sales representative BEFORE making the purchase (of course), and they also misrepresented the features of the device.
I don't want anyone else to go through this, and this appears to be a company completely based online, so other than filing a complaint with the FTC I don't know what else to do. I hope this report saves someone else from the disappointment I have experienced.
I ordered the jib crane and remote control for my school. I did my research and even called and talked to Barry before I ordered. I thought this company was legit. Now I have left about 19 voicemails and about 9 emails after my order has yet to be received (ordered on 24 October 2018). I'm still waiting for any sort of confirmation/tracking information. I have disputued my claim through PayPal and am waiting for my refund. I'd stay away from this company.
Advanced Digital Company Reviews
My company accidentally ordered the same piece of equipment twice from this company. The refund for the duplicate order was never processed. It was never sent to us, so it's not like we even got more than what we ordered or paid for. Thankfully, PayPal processed the refund for us, as it as almost $300.
We also ordered a second piece of equipment, and they just never shipped it to us. When we tried to contact them about it, they blocked our email address and phone number. No refund, no merchandise sent, no explanation.
Oddly, we did receive one of the two items we ordered. It was a 12-foot camera crane. The craftsmanship is unbelieveably poor. The "paint" immediately started peeling off and already was severely scuffed upon arrival. I was able to speak to a sales representative BEFORE making the purchase (of course), and they also misrepresented the features of the device.
I don't want anyone else to go through this, and this appears to be a company completely based online, so other than filing a complaint with the FTC I don't know what else to do. I hope this report saves someone else from the disappointment I have experienced.
Stay Away from advanceddigital.com
I ordered the jib crane and remote control for my school. I did my research and even called and talked to Barry before I ordered. I thought this company was legit. Now I have left about 19 voicemails and about 9 emails after my order has yet to be received (ordered on 24 October 2018). I'm still waiting for any sort of confirmation/tracking information. I have disputued my claim through PayPal and am waiting for my refund. I'd stay away from this company.