You can deposit money, bitcoin, whatever, but don't expect to get it back.
Here's a couple of chat transcripts
07:07:22 pm
Hello
Alina
07:07:46 pm
Thank you for the information, please allow me to check we received the reply.
I appreciate your time on hold sir, i have been advised that we have not received your confirmation reply.
Can you please resend the email by replying to the email we sent you?
J
07:10:45 pm
Um. Ive had two chats today who confirmed receipt
Alina
07:11:40 pm
Please allow me to double check with our payouts team.
J
07:12:34 pm
Alina
07:13:37 pm
Thank you for the information sir, are you able to stay on the chat for a few minutes?
Joseph+
07:14:06 pm
Yeah
Alina
07:18:29 pm
Thank you for the patience sir, i see that the emails we've been receiving from you are empty. We can see that in the reply you placed "3rd request. See below" but the information is not there.
If you're sending the email form a phone, please make sure the information is being copied and to place the responses separately on the email.
Joseph
07:19:27 pm
Is my screenshot not clear?
Alina
07:19:51 pm
Unfortunately the emails we received from you don't have that information you send.
Joseph
07:21:19 pm
Please answer my question. This is one of the emails i sent
Alina
07:21:32 pm
I can see your screenshot very clear sir.
Joseph+
07:22:12 pm
Thank you. What do they need then?
Alina
07:22:42 pm
As i mentioned sir, the emails we received from you don't have that information you send on the screenshot, so we're missing all the information.
Joseph
07:23:04 pm
Omg. Just a sec
Alina
07:23:13 pm
Sure, take your time.
Josep
07:24:58 pm
Sent again. Please confirm
Alina
07:25:33 pm
Let me check that for you, please allow me few more minutes on the chat.
I appreciate your time on hold sir. We have not received any new emails from you.
Joseph+
07:29:42 pm
Just a moment please
Alina
07:29:52 pm
Sure thing sir, no hurries.
Joseph+
07:31:51 pm
K. Just sent from my computer with delivery and read receipt
Hang tight please
Alina
07:32:10 pm
Terrific!
I will check one more time with our payouts team, please allow me a few minutes.
Thank you for the patience, unfortunately we have not received your email.
Joseph+
07:36:44 pm
Still waiting for delivery receipt
Can i reply to live chat?
Alina
07:37:55 pm
Great, please let me know once it has been delivered.
You mean to confirm the information here?
Joseph
07:38:44 pm
To send my reply for confirmation
Alina
07:39:09 pm
The reply needs to be done via email.
Joseph
07:40:12 pm
I find it disturbing that they can send an email but can't receive???
Alina
07:42:55 pm
My apologies for the inconvenience sir, there may be an issue with your email domain.
Joseph
07:43:13 pm
I doubt that.
Alina
07:43:42 pm
Unfortunately we have not received the reply.
Joseph
07:44:57 pm
If you're in touch with them, they can see i sent it.
Alina
07:49:23 pm
They have advised me that the email we get does not have the same thread as the email we sent you. You will only need to reply to the email, you don't need to delete any information when replying.
Joseph+
07:50:12 pm
I'm not deleting anything in the chain
Alina
07:50:55 pm
The emails we get don't have the information as if it was a reply.
Joseph+
07:51:55 pm
What is the last email received?
Just sent it again 5 different ways
Alina
07:56:04 pm
I'm waiting on a reply.
Thank you.
Joseph
07:57:05 pm
I'm waiting also
Alina
07:58:58 pm
We have several emails with 2nd, 3rd and 4th attempt, all of them are empty. Also, we have not received any emails from today. Make sure you're actually selecting "reply" since the thread was also missing in yesterdays emails.
Joseph+
08:00:06 pm
Alina
08:00:25 pm
I see. Unfortunately we have no emails with the information requested sir.
Joseph+
08:01:11 pm
I just sent a delivery and read receipt email to one of my emails and it works like a charm
Alina
08:02:31 pm
In this case we recommend you to change the email on file to a gmail domain to assure you that the email will be received by us, as of now, we have no emails from today.
Joseph+
08:04:13 pm
Okay. I just sent a "new" email with the thread info, the transaction id and rfi. I got a delivery receipt. Please confirm
Alina
08:05:43 pm
We did receive that email sir, but you did not reply with the thread. We need all the information from the previous email we sent you, and is showing as if you deleted it.
Joseph+
08:07:50 pm
Maybe it's a dba thing. Just sent it from my phone.
Alina
08:07:55 pm
Your dba is fine sir, what we're missing is the reply to the confirmation email.
Joseph+yarbrough
08:08:04 pm
So you got that email?
Alina
08:08:54 pm
We got the one you sent a few minutes ago without the information from the previous email. You need to reply just like you just did but keeping the information form the email we sent you in order to be valid.
Joseph
08:09:41 pm
I didn't reply. I created a new email bc you said you weren't getting them
Alina
08:09:42 pm
You need to reply, other wise the email will not be valid.
Joseph+
08:11:18 pm
I'm trying
Alina
08:11:42 pm
Great, please let me know once you reply to see if the email arrived.
Joseph
08:15:43 pm
Uploading a photo
Alina
08:16:51 pm
You're uploading a photo to the chat?
Joseph
08:17:35 pm
Trying to show how many times i have replied directly
Alina
08:18:04 pm
I see, i'm afraid still we have not received any replies sir.
Are we still connected?
Joseph
08:21:16 pm
Yes
Alina
08:21:22 pm
Is there anything else i can help you with?
Joseph
08:21:39 pm
I have a delivery receipt
Please advise receipt
Alina
08:22:12 pm
Sure, please allow me a few minutes on the chat.
Thank you for your time, still no reply.
Joseph+
08:24:24 pm
That's bs. I have a delivery receipt
Alina
08:24:44 pm
Unfortunately we have not received the email sir. I have checked with the team in charge.
Hayley
Thu, 03/26/20 09:27:05 am america/los_angeles
Welcome to customer service live assistance. Your feedback is important to us. You may rate this chat at any point, to help improve your customer experience.
Good afternoon! my name is hayley from customer service department, i 'm here to assist you today.
Joseph+
09:27:42 am
. Did payouts receive my email?
Hayley
09:27:48 am
Can you please confirm account number?
Joseph+
09:28:00 am
Hayley
09:29:41 am
Thank you, are you able to hold while i check that for you?
Joseph+
09:29:57 am
Yes
Hayley
09:30:24 am
Thank you for holding.
We did receive the reply. It's on queue to be checked.
Joseph+
09:31:20 am
Okay. Thx
Hayley
09:31:29 am
You're welcome. Is there anything else i can assist you with?
The 5dimes website was down for over 3 hours this morning, I could not place any bets (that mostly ended up winning) that I wanted to. I tried live-betting the Wisconsin football game, but didn't think it went through cause the system kept shutting down and crashing and signing me out every single time I tried placing a bet. I finally got tired of it and said "Oh well..." and walked away.
I check back in 3 hours later and it says I put a live bet on Ohio State (which I clearly didn't), so I contact them to ask them what this is all about. They refuse to help me whatsoever, act like their system was working fine all day, and then refuse to refund me the amount they put on the game. This is a complete and absolute joke. I would stay far away from 5Dimes, their system goes down constantly, and when it does go down and you don't even know if any bets went through cause the system keeps crashing and then they rob you blind, and say "It's all your fault..."... IF I actually placed ALL the bets I was going place this morning I'd be up BIG, but now I have nothing cause they completely robbed me...DO NOT TRUST THESE GUYS, they are not legit at all....
5Dimes Sportsbook Reviews
You can deposit money, bitcoin, whatever, but don't expect to get it back.
Here's a couple of chat transcripts
07:07:22 pm
Hello
Alina
07:07:46 pm
Thank you for the information, please allow me to check we received the reply.
I appreciate your time on hold sir, i have been advised that we have not received your confirmation reply.
Can you please resend the email by replying to the email we sent you?
J
07:10:45 pm
Um. Ive had two chats today who confirmed receipt
Alina
07:11:40 pm
Please allow me to double check with our payouts team.
J
07:12:34 pm
Alina
07:13:37 pm
Thank you for the information sir, are you able to stay on the chat for a few minutes?
Joseph+
07:14:06 pm
Yeah
Alina
07:18:29 pm
Thank you for the patience sir, i see that the emails we've been receiving from you are empty. We can see that in the reply you placed "3rd request. See below" but the information is not there.
If you're sending the email form a phone, please make sure the information is being copied and to place the responses separately on the email.
Joseph
07:19:27 pm
Is my screenshot not clear?
Alina
07:19:51 pm
Unfortunately the emails we received from you don't have that information you send.
Joseph
07:21:19 pm
Please answer my question. This is one of the emails i sent
Alina
07:21:32 pm
I can see your screenshot very clear sir.
Joseph+
07:22:12 pm
Thank you. What do they need then?
Alina
07:22:42 pm
As i mentioned sir, the emails we received from you don't have that information you send on the screenshot, so we're missing all the information.
Joseph
07:23:04 pm
Omg. Just a sec
Alina
07:23:13 pm
Sure, take your time.
Josep
07:24:58 pm
Sent again. Please confirm
Alina
07:25:33 pm
Let me check that for you, please allow me few more minutes on the chat.
I appreciate your time on hold sir. We have not received any new emails from you.
Joseph+
07:29:42 pm
Just a moment please
Alina
07:29:52 pm
Sure thing sir, no hurries.
Joseph+
07:31:51 pm
K. Just sent from my computer with delivery and read receipt
Hang tight please
Alina
07:32:10 pm
Terrific!
I will check one more time with our payouts team, please allow me a few minutes.
Thank you for the patience, unfortunately we have not received your email.
Joseph+
07:36:44 pm
Still waiting for delivery receipt
Can i reply to live chat?
Alina
07:37:55 pm
Great, please let me know once it has been delivered.
You mean to confirm the information here?
Joseph
07:38:44 pm
To send my reply for confirmation
Alina
07:39:09 pm
The reply needs to be done via email.
Joseph
07:40:12 pm
I find it disturbing that they can send an email but can't receive???
Alina
07:42:55 pm
My apologies for the inconvenience sir, there may be an issue with your email domain.
Joseph
07:43:13 pm
I doubt that.
Alina
07:43:42 pm
Unfortunately we have not received the reply.
Joseph
07:44:57 pm
If you're in touch with them, they can see i sent it.
Alina
07:49:23 pm
They have advised me that the email we get does not have the same thread as the email we sent you. You will only need to reply to the email, you don't need to delete any information when replying.
Joseph+
07:50:12 pm
I'm not deleting anything in the chain
Alina
07:50:55 pm
The emails we get don't have the information as if it was a reply.
Joseph+
07:51:55 pm
What is the last email received?
Just sent it again 5 different ways
Alina
07:56:04 pm
I'm waiting on a reply.
Thank you.
Joseph
07:57:05 pm
I'm waiting also
Alina
07:58:58 pm
We have several emails with 2nd, 3rd and 4th attempt, all of them are empty. Also, we have not received any emails from today. Make sure you're actually selecting "reply" since the thread was also missing in yesterdays emails.
Joseph+
08:00:06 pm
Alina
08:00:25 pm
I see. Unfortunately we have no emails with the information requested sir.
Joseph+
08:01:11 pm
I just sent a delivery and read receipt email to one of my emails and it works like a charm
Alina
08:02:31 pm
In this case we recommend you to change the email on file to a gmail domain to assure you that the email will be received by us, as of now, we have no emails from today.
Joseph+
08:04:13 pm
Okay. I just sent a "new" email with the thread info, the transaction id and rfi. I got a delivery receipt. Please confirm
Alina
08:05:43 pm
We did receive that email sir, but you did not reply with the thread. We need all the information from the previous email we sent you, and is showing as if you deleted it.
Joseph+
08:07:50 pm
Maybe it's a dba thing. Just sent it from my phone.
Alina
08:07:55 pm
Your dba is fine sir, what we're missing is the reply to the confirmation email.
Joseph+yarbrough
08:08:04 pm
So you got that email?
Alina
08:08:54 pm
We got the one you sent a few minutes ago without the information from the previous email. You need to reply just like you just did but keeping the information form the email we sent you in order to be valid.
Joseph
08:09:41 pm
I didn't reply. I created a new email bc you said you weren't getting them
Alina
08:09:42 pm
You need to reply, other wise the email will not be valid.
Joseph+
08:11:18 pm
I'm trying
Alina
08:11:42 pm
Great, please let me know once you reply to see if the email arrived.
Joseph
08:15:43 pm
Uploading a photo
Alina
08:16:51 pm
You're uploading a photo to the chat?
Joseph
08:17:35 pm
Trying to show how many times i have replied directly
Alina
08:18:04 pm
I see, i'm afraid still we have not received any replies sir.
Are we still connected?
Joseph
08:21:16 pm
Yes
Alina
08:21:22 pm
Is there anything else i can help you with?
Joseph
08:21:39 pm
I have a delivery receipt
Please advise receipt
Alina
08:22:12 pm
Sure, please allow me a few minutes on the chat.
Thank you for your time, still no reply.
Joseph+
08:24:24 pm
That's bs. I have a delivery receipt
Alina
08:24:44 pm
Unfortunately we have not received the email sir. I have checked with the team in charge.
Hayley
Thu, 03/26/20 09:27:05 am america/los_angeles
Welcome to customer service live assistance. Your feedback is important to us. You may rate this chat at any point, to help improve your customer experience.
Good afternoon! my name is hayley from customer service department, i 'm here to assist you today.
Joseph+
09:27:42 am
. Did payouts receive my email?
Hayley
09:27:48 am
Can you please confirm account number?
Joseph+
09:28:00 am
Hayley
09:29:41 am
Thank you, are you able to hold while i check that for you?
Joseph+
09:29:57 am
Yes
Hayley
09:30:24 am
Thank you for holding.
We did receive the reply. It's on queue to be checked.
Joseph+
09:31:20 am
Okay. Thx
Hayley
09:31:29 am
You're welcome. Is there anything else i can assist you with?
Joseph
09:32:02 am
No. Thank you
The 5dimes website was down for over 3 hours this morning, I could not place any bets (that mostly ended up winning) that I wanted to. I tried live-betting the Wisconsin football game, but didn't think it went through cause the system kept shutting down and crashing and signing me out every single time I tried placing a bet. I finally got tired of it and said "Oh well..." and walked away.
I check back in 3 hours later and it says I put a live bet on Ohio State (which I clearly didn't), so I contact them to ask them what this is all about. They refuse to help me whatsoever, act like their system was working fine all day, and then refuse to refund me the amount they put on the game. This is a complete and absolute joke. I would stay far away from 5Dimes, their system goes down constantly, and when it does go down and you don't even know if any bets went through cause the system keeps crashing and then they rob you blind, and say "It's all your fault..."... IF I actually placed ALL the bets I was going place this morning I'd be up BIG, but now I have nothing cause they completely robbed me...DO NOT TRUST THESE GUYS, they are not legit at all....