Our home was listed for over 300 days at 10,700sqf on Zillow, i made a complaint about the new owners that bought the property surrounding us at 1599 woodlake rd midway ky the so called construction crew was leaving dead deer and deer parts trying to lure our dog off the property to kill her. they figured kill the dog and the elderly couple won't want to live here much longer.
days after my complaint the 10,700sqf went to 4,900sqf this is fraud!! say for example we had 100 acres and rector hayden said no you only have 50acres. so when potential buyers look on Zillow they see 4,900sqf thinking that 2,000 upstairs and 2,000 downstairs thats FRAUD!!! Not TRUE! the whole first floor is 4,900sqf
Zillow Group, 1301 Second Ave., Floor 31, Seattle, WA, 98101
Legal Department, 1301 Second Ave., Floor 31, Seattle, WA, 98101
Zillow,
I am writing because Zillow Premier Agent/Zillow Group unjustly charged a debit card on 09/09/2021 (INV13661286) for $860.00.
I tried to cancel my Zillow Ads account on or around August 15th, but Zillow uses a double opt-out, which I did not see and Zillow uses to keep you onboard and bill you before you know it. I opted out only once! Zillow makes it extremely difficult for anyone to cancel (see
On 09/01/2021, I was scheduled to meet my new Zillow Business consultant, Vida Davis, on a virtual call. The meeting was canceled as Ms. Davis does not work on Labor Day.
The call was rescheduled for later in the coming week.
I immediately emailed Ms. Davis letting her know (in my own words) that I was not leaving Zillow Ads for good, but as I was on a month-to-month billing, I was unwilling to pay $860 for Sept.
And would not continue to pay for Zillow Ads.
Ms. Davis and I had our virtual meeting on 09/01 (which was recorded by Zillow). I told Ms. Davis again that I was not willing to continue paying for Zillow Ads until I ‘closed’ one of their leads; or…until Feb 9th, 2022.
We had a constructive conversation and again I apologized for not wanting to continue.
Ms. Davis emailed me and tried to get me to stay.
All of this was under my assumption that I had canceled my Zillow Ads billing.
I immediately (09/09) called Zillow Billing and was told that I had not canceled my billing and they would have to discuss my situation with The Team.
Thus, I began making calls to Zillow to plead my case.
On or about 09/18, Ms. Davis returned my call and said her Senior Manager, David Weintraub, refused my request for a refund.
It was then that I realized I had an email chain with Ms. Davis and a recorded phone conversation with the proof that I intended to cancel.
I asked by mail, email, and phone calls to get copies of our conversations. Zillow just LAUGHED at my request and never responded.
FACTS
11) Zillow has an electronic record that I tried to opt out on or around August 15th.
22) My emails (attached) showed I had the intention to cancel my Zillow Ads.
33) I have repeatedly asked for the recording with Vida Davis (to no avail who lied to me).
44) I was told by a Zillow Concierge that “Vida Davis would have been aware that I had NOT canceled my billing when we talked. And she should have told me this.”
I signed up for the Zillow Premiere Agent Service for Realtors on Feb. 10, 2022. I was promised 33 good leads per month for $500 with a 6 month contract. In the first week or two, I did get 1 good lead however, since then, I have rec'd nothing buy hangups and disconnects. If someone does connect, it's only for cheap pieces of land which I don't even want to work. The customer service is horrible. The sales person that signs you up is supposed to be your go to person for everything, but he never answers the phone or rarely returns your calls. You write countless people that you are not getting the leads promised and that everyone hangs up before even connecting but they don't care. No one returns your emails. They don't give you a real lead report. It's just a big scam and I am trying to cancel but they even make that difficult so please, please, please DO NOT sign up for this unless you enjoy being taken for your money.
I am a real estate broker in North Carolina and I suffered damages as a result of Zillow's Premier Agent Advertising Program.
I signed up on the belief that I would be receiving a fixed percentage of market share of the zip codes I was purchasing - and quality leads from prospective homebuyers. At the end of month 1, I received very little leads and I reached out to my performance coach to talk about ways to improve my profile in order to increase lead flow.
At the end of month 2, I decided to increase my monthly spend from $1,000 to $2,000. By the end of month 3, I received a a handful of leads, but most of them were either rental leads or the contact information was bogus.
I searched for properties in the zip codes that I had purchased and was confused because my picture was showing up about 50% of the time (or so I thought).
One evening at home, I searched for properties on my wife's iPad and bingo I discovered the fraud. My ads were not showing up 50% of the time (as I had purchased). They were showing up between 2.5% and 10% of the time. I taped my searches to be used as proof to demand a refund.
The following day in my office I recorded 3 sessions of searching for properties thru a secured TOR browser and received the same poor results.
I immediately phoned Zillow and demanded that they cancel my account. Their response was that Zillow doesn't guarantee anything - including how often an ad is shown. This directly conflicts what was represented when I signed the contract and the information that is providing on the adverting section of their website. In other words, there stance is that the contract is unilateral and I am obligated to pay regardless of how they perform or do not perform in the contract.
I explicitly sent several emails with "Cancel My Account - Effectively Immediately" in the subject to customer care, the billing department and the sales personell. They continued to charge my card, albeit, informing American Express of the fraudulently charges and demanding to block the merchant.
Following this experience I started drafing my legal complaint and began reaching out to other Zillow victims in hopes they would want to join a class action lawsuit. As of now, I've got about a dozen people with similar stories of Zillow's deceptive conduct: the bait and switch, refusal to terminate the contract and continuance of billing, etc.
If you are interested in joining my class please reach out to the editor of Rip Off Report.
I had a 6 month trial account with Zillow Premier Agent to help me connect with buyer and seller leads for my real estate practice. Their sales representative assured me that I would be given the help I needed in making a quality profile and that I would get pre-qualified buyers and sellers. Most of the contacts I received were people trying to sell me something, people looking for rentals (not buyers or sellers) and individuals thinking I was an "advice" service. When the follow up was slow and little more than more hype, I informed them that I was not satisfied. A representative finally contacted me and preceeded to insult me for having a weak online Zillow presence due to my profile that the public saw and blamed me for the lack of business being generated by my Premier Agent account.
When my contract ended, I informed them that I was not going to renew. The monthly charge of over $900 continued to be charged on my credit card, without my permission (my contract with them had expired). I spoke with them several times and I was told that they were going to refund the unauthorized amount they took from my credit card and make the correction. Of course, Vince Nava at Zillow lied. A refund of about $600 appeared. The total amount of unauthorized charges by Zillow is over $4,000.00. I had to inform my credit card company not to allow any more charges. I completed complaints with my CC company and wait for their dispute process to get my money back. So far, my credit card has not been successful in getting my full $4,000.00 refund.
Finally after many false promises and being told that they were going to take care of the situation, I now have filed a dispute with my credit card company, attorneys general offices in Calfornia and New Mexico and filed multiple online consumer complaint sources.
Vince Nava at Zillow told me 6 months ago and 3 months ago that he agreed with me and that they would rectify the account, but it would take them a month to get me my money back. This has not happened. I called and left messages and they didn't return my calls - claiming they did not get calls. My contacts are by phone since they were not willing to do things by email. Zillow has taken over $4,000.00 from me without authorization. Be aware that they will promise to fix things or give you more and better service, but they will not follow up or keep their word to fix problems, fulfill promised refunds or make the situation better. Lots of lip service and lies from this company.
If you are called or emailed by Zillow, Trulia or anyone identifying themselves to be with Premier Agent, do not talk to Vince Nava, Sandra Hanson (Success Manager Agent Care), Alex Grace or Brittany Fisher!!
Zillow Group Reviews
Our home was listed for over 300 days at 10,700sqf on Zillow, i made a complaint about the new owners that bought the property surrounding us at 1599 woodlake rd midway ky the so called construction crew was leaving dead deer and deer parts trying to lure our dog off the property to kill her. they figured kill the dog and the elderly couple won't want to live here much longer.
days after my complaint the 10,700sqf went to 4,900sqf this is fraud!! say for example we had 100 acres and rector hayden said no you only have 50acres. so when potential buyers look on Zillow they see 4,900sqf thinking that 2,000 upstairs and 2,000 downstairs thats FRAUD!!! Not TRUE! the whole first floor is 4,900sqf
We r gettin F$CKED!!
Zillow Group, 1301 Second Ave., Floor 31, Seattle, WA, 98101
Legal Department, 1301 Second Ave., Floor 31, Seattle, WA, 98101
Zillow,
I am writing because Zillow Premier Agent/Zillow Group unjustly charged a debit card on 09/09/2021 (INV13661286) for $860.00.
I tried to cancel my Zillow Ads account on or around August 15th, but Zillow uses a double opt-out, which I did not see and Zillow uses to keep you onboard and bill you before you know it. I opted out only once! Zillow makes it extremely difficult for anyone to cancel (see
https://www.zillow.com/ads/agent-billing-portal/payment-methods).
________________________________________________________________________________________________________
On 09/01/2021, I was scheduled to meet my new Zillow Business consultant, Vida Davis, on a virtual call. The meeting was canceled as Ms. Davis does not work on Labor Day.
The call was rescheduled for later in the coming week.
I immediately emailed Ms. Davis letting her know (in my own words) that I was not leaving Zillow Ads for good, but as I was on a month-to-month billing, I was unwilling to pay $860 for Sept.
And would not continue to pay for Zillow Ads.
Ms. Davis and I had our virtual meeting on 09/01 (which was recorded by Zillow). I told Ms. Davis again that I was not willing to continue paying for Zillow Ads until I ‘closed’ one of their leads; or…until Feb 9th, 2022.
We had a constructive conversation and again I apologized for not wanting to continue.
Ms. Davis emailed me and tried to get me to stay.
All of this was under my assumption that I had canceled my Zillow Ads billing.
_____________________________________________________________________________________________________________
On 09/09 my card was billed $860.
I immediately (09/09) called Zillow Billing and was told that I had not canceled my billing and they would have to discuss my situation with The Team.
Thus, I began making calls to Zillow to plead my case.
On or about 09/18, Ms. Davis returned my call and said her Senior Manager, David Weintraub, refused my request for a refund.
It was then that I realized I had an email chain with Ms. Davis and a recorded phone conversation with the proof that I intended to cancel.
I asked by mail, email, and phone calls to get copies of our conversations. Zillow just LAUGHED at my request and never responded.
FACTS
11) Zillow has an electronic record that I tried to opt out on or around August 15th.
22) My emails (attached) showed I had the intention to cancel my Zillow Ads.
33) I have repeatedly asked for the recording with Vida Davis (to no avail who lied to me).
44) I was told by a Zillow Concierge that “Vida Davis would have been aware that I had NOT canceled my billing when we talked. And she should have told me this.”
I signed up for the Zillow Premiere Agent Service for Realtors on Feb. 10, 2022. I was promised 33 good leads per month for $500 with a 6 month contract. In the first week or two, I did get 1 good lead however, since then, I have rec'd nothing buy hangups and disconnects. If someone does connect, it's only for cheap pieces of land which I don't even want to work. The customer service is horrible. The sales person that signs you up is supposed to be your go to person for everything, but he never answers the phone or rarely returns your calls. You write countless people that you are not getting the leads promised and that everyone hangs up before even connecting but they don't care. No one returns your emails. They don't give you a real lead report. It's just a big scam and I am trying to cancel but they even make that difficult so please, please, please DO NOT sign up for this unless you enjoy being taken for your money.
I am a real estate broker in North Carolina and I suffered damages as a result of Zillow's Premier Agent Advertising Program.
I signed up on the belief that I would be receiving a fixed percentage of market share of the zip codes I was purchasing - and quality leads from prospective homebuyers. At the end of month 1, I received very little leads and I reached out to my performance coach to talk about ways to improve my profile in order to increase lead flow.
At the end of month 2, I decided to increase my monthly spend from $1,000 to $2,000. By the end of month 3, I received a a handful of leads, but most of them were either rental leads or the contact information was bogus.
I searched for properties in the zip codes that I had purchased and was confused because my picture was showing up about 50% of the time (or so I thought).
One evening at home, I searched for properties on my wife's iPad and bingo I discovered the fraud. My ads were not showing up 50% of the time (as I had purchased). They were showing up between 2.5% and 10% of the time. I taped my searches to be used as proof to demand a refund.
The following day in my office I recorded 3 sessions of searching for properties thru a secured TOR browser and received the same poor results.
I immediately phoned Zillow and demanded that they cancel my account. Their response was that Zillow doesn't guarantee anything - including how often an ad is shown. This directly conflicts what was represented when I signed the contract and the information that is providing on the adverting section of their website. In other words, there stance is that the contract is unilateral and I am obligated to pay regardless of how they perform or do not perform in the contract.
I explicitly sent several emails with "Cancel My Account - Effectively Immediately" in the subject to customer care, the billing department and the sales personell. They continued to charge my card, albeit, informing American Express of the fraudulently charges and demanding to block the merchant.
Following this experience I started drafing my legal complaint and began reaching out to other Zillow victims in hopes they would want to join a class action lawsuit. As of now, I've got about a dozen people with similar stories of Zillow's deceptive conduct: the bait and switch, refusal to terminate the contract and continuance of billing, etc.
If you are interested in joining my class please reach out to the editor of Rip Off Report.
John from Wilmington, North Carolina
I had a 6 month trial account with Zillow Premier Agent to help me connect with buyer and seller leads for my real estate practice. Their sales representative assured me that I would be given the help I needed in making a quality profile and that I would get pre-qualified buyers and sellers. Most of the contacts I received were people trying to sell me something, people looking for rentals (not buyers or sellers) and individuals thinking I was an "advice" service. When the follow up was slow and little more than more hype, I informed them that I was not satisfied. A representative finally contacted me and preceeded to insult me for having a weak online Zillow presence due to my profile that the public saw and blamed me for the lack of business being generated by my Premier Agent account.
When my contract ended, I informed them that I was not going to renew. The monthly charge of over $900 continued to be charged on my credit card, without my permission (my contract with them had expired). I spoke with them several times and I was told that they were going to refund the unauthorized amount they took from my credit card and make the correction. Of course, Vince Nava at Zillow lied. A refund of about $600 appeared. The total amount of unauthorized charges by Zillow is over $4,000.00. I had to inform my credit card company not to allow any more charges. I completed complaints with my CC company and wait for their dispute process to get my money back. So far, my credit card has not been successful in getting my full $4,000.00 refund.
Finally after many false promises and being told that they were going to take care of the situation, I now have filed a dispute with my credit card company, attorneys general offices in Calfornia and New Mexico and filed multiple online consumer complaint sources.
Vince Nava at Zillow told me 6 months ago and 3 months ago that he agreed with me and that they would rectify the account, but it would take them a month to get me my money back. This has not happened. I called and left messages and they didn't return my calls - claiming they did not get calls. My contacts are by phone since they were not willing to do things by email. Zillow has taken over $4,000.00 from me without authorization. Be aware that they will promise to fix things or give you more and better service, but they will not follow up or keep their word to fix problems, fulfill promised refunds or make the situation better. Lots of lip service and lies from this company.
If you are called or emailed by Zillow, Trulia or anyone identifying themselves to be with Premier Agent, do not talk to Vince Nava, Sandra Hanson (Success Manager Agent Care), Alex Grace or Brittany Fisher!!