Zetronix Corp I purchased a nanny camera from Zetroniz in May 2019, After two uses I noticed a broken lens. I emailed about a return to their Tech Support/RMA department.
It took two weeks for them to approve the RMA and then another three weeks to receive the RA # for the return authorization. I immediately shipped back with a USPS tracking number which they received.
It has been another three weeks and I still have not received the repaired item returned. I have called daily for over a week and left VMs to call me on status. NEVER has anyone picked up the phone in all of those calls.
Recently purchased their Milton 1270p Super HD Hidden Camera Low Light Video Recording Pen, but it did not live up to what they said it was and here is why;
1. First the date/time utility got flagged by my virus protection software as exhibiting ransomware behavior, which it had to fix.
2. Once the date/time utility was installed the pen is not recognized by my USB ports
3. Indicator lights are hard to see
4. Operating the device is difficult, not intuitive or straightforward
5. The lens cover does not stay up & keeps falling down
6. The device needs to be handheld and pointed at the target audience to be effective
7. Ideally I wanted it to be placed in a shirt or jacket pocket to record but that can’t be done because the lens faces in the opposite direction if I did that.
Left several voice messages and emails to sales and support. No response at all. I should have researched this company more but it was listed as a U.S.A. company in good old Boston USA, but they lookmlike they ripped me off. Buyers Beware.
Zetronix Corp. Reviews
Zetronix Corp I purchased a nanny camera from Zetroniz in May 2019, After two uses I noticed a broken lens. I emailed about a return to their Tech Support/RMA department.
It took two weeks for them to approve the RMA and then another three weeks to receive the RA # for the return authorization. I immediately shipped back with a USPS tracking number which they received.
It has been another three weeks and I still have not received the repaired item returned. I have called daily for over a week and left VMs to call me on status. NEVER has anyone picked up the phone in all of those calls.
Recently purchased their Milton 1270p Super HD Hidden Camera Low Light Video Recording Pen, but it did not live up to what they said it was and here is why;
1. First the date/time utility got flagged by my virus protection software as exhibiting ransomware behavior, which it had to fix.
2. Once the date/time utility was installed the pen is not recognized by my USB ports
3. Indicator lights are hard to see
4. Operating the device is difficult, not intuitive or straightforward
5. The lens cover does not stay up & keeps falling down
6. The device needs to be handheld and pointed at the target audience to be effective
7. Ideally I wanted it to be placed in a shirt or jacket pocket to record but that can’t be done because the lens faces in the opposite direction if I did that.
Left several voice messages and emails to sales and support. No response at all. I should have researched this company more but it was listed as a U.S.A. company in good old Boston USA, but they lookmlike they ripped me off. Buyers Beware.