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Xfinity


Country United States
State Washington
City Seattle
Address P.O. Box 34744
Phone 800-934-6489
Website https://www.xfinity.com/

Xfinity Reviews

  • Feb 13, 2020

After the 4 televisions were destroyed, I informed XFINITY that they did not install their equipment with adequate protection. They arrogantly let me know they would do nothing for me.

I canceled my membership and refused to pay the cancelation penalty. After 2 years in collection AFNI (Collection agency) let me know that they would let me payoff the amount owed (339.00) at a 65% discount.

After paying off the AFNI in full, I engaged XFINITY to provide wireless internet service. They obliged and sent out a modem. HOWEVER they then began to pressure me to pay off the remaining balance; even after their offer letter from AFNI assured me that the amount owed would be considered paid in full.

This company is a monopoly and treats customers like trash. I could never recommend using them.

  • Dec 1, 2019

I wanted to drop my service and then they made me a great offer, unlimited 1Gb/s speeds, and then discovered they were charging me overages after 1 TB. Canceled service.

They calle me back and told me the wanted to keep me and made me a good offer for the same unlimited service and 1Gb/s speeds. Now after a few months they are charging me an overage again, and want me to pay more for unlimited data and there is an early termination fee.

They offere to give me unlimited data for $10 more. But they are not to be trusted. The plan they offered included unlimite data.

I will guess their retention department is authorize to lie to get you to sign up again and they then pull a bait and switch and suddenly the charges go up.

They refused to allow me to speak to a supervisor.

I filed a BBB complaint. Next I'll be filing a complaint with public utilities commission.

BE SURE YOU GET EVERY DETAIL IN WRITING. I THOUGH THERE WERE NEGOTIACTION IN GOOD FAITH. THEY ARE LIARS AND CHEATS.

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