Your voice has a chance to be heard now! - we bring changes together.

report scam

Country United States
State North Carolina
City Wilmington
Phone 1.800.834.8669
Website Reviews

  • Sep 2, 2019

Brought head headlights for my 2015 chevy impala. it took a few weeks for me and my mechanic to get a weekend that workout for both of us so he could install the headlight system. Turned out he informed me the headlight system appeared to be used and when he tested it before installing the headlights did not work.

Contacted customer service for XenonPro, (you have to communicate with them e-mail only) which l think is add. Well, it has been more than 30 days so no refund.

  • Jul 8, 2019

Avoid like the plague. I bought two bulbs for $147. They stopped working inside the guarantee period. I tried filing a claim with them by calling, emailing an submitting to their chat. No response. Total ripoff

  • Dec 27, 2018


sorriest customer support talked to sales person and ordered a set of bulbs and anti-flicker units was advised that the bulbs would fit a dodge 2500 2005 model after receiving them they will not fit called support number no answer sent a email received email which they advised to go to live chat talked to kevin he advised I needed order number and that they sent it to me through email did not receive it will not give me RMA without order number would not recommend them to no one Fancy web page but no customer support If there was a minus star I would give them two minus stars

  • Oct 26, 2018

I purchased a complete set of LED 45 watt headlights and fog lights for my 2013 GMC HD2500. Had reservations because of others having trouble with warranties. I had an H11 low beam light blow and contacted support and spoke with Lewis. First off he tried to tell me there was no record of me purchasing from them and unless I could provide the e-mail I was sent with the order code they would do nothing. Took me a day and I found the e-mail. I told him that two banks of LED's wouldn't work and that the black/red wires were burnt. He asked if I swapped the bulb with my other low beam light which I hadn't. I had to do that which is a total headache but as expected it still didnt work. He told me that the truck wiring could also be the problem even after I put the other LED bulb in the socket and it worked fine.

I offered to send the light back to him so they could see for themselves. He then said that that wouldn't prove it was the LED that I purchased and I could just be supplying my friends with free lights. That ended the conversation. I bought a pair of LED H11 bulbs from "The Headlight Experts" which work fine. I would never recommend XenonPro to anyone.

  • May 23, 2018

So I try calling, and get no answer. So I email them, and they direct me to a live chat. I get "louis C". I told him the issue, and he asks me which side failed(like it makes a difference). I told him driver side..He says I need you to switch the bulb to the other side, (you cant remove the bulb, only the entire unit) which makes no sense. The bulb was fried, glass cover cracked, and only 1 of the 3 led's on the unit were working. In order to switch them out, i have to remove my battery on one side, and my cool air intake on the other side, which is a pain because it connects to a bottom mount turbo. So he proceeds to call me LAZY! I then got pissed at him (can you blame me?) especially since Im a union tradesman, and work my a*s off, and this little snot nose, probably half my age that sits behind a computer is calling me lazy, so he insults me some more

  • Feb 21, 2018

Among the Worst Service I've Experienced

I ordered a pair of headlamps, but one of them had obvious defects from the moment I opened the box. Xenonpro ignored me as long as they could, being extremely rude and having no answer to the question "what about your stated lifetime warranty and satisfaction guarantee?" Even the reviews on their site are suspect.

  • Feb 7, 2018


Absolutely terrible. Product didn’t last 5 months and their customer service is absolutely awful. No people skills and very unprofessional. DO NOT buy anything from

  • Jan 17, 2018



  • Dec 21, 2017

They are a scam

Don't order from them they are a scam. They do not back up there so call warranty. They are rude and unprofessional.

  • Sep 28, 2017

XenonPro ....yeah righ

Ok....I bought into the fancy website and what I would call deceptive marketing practices......lesson learned

The Problem? I ordereed some lights and they both went out in only a few months. Considering the fact you have to remove the grill from the vehicle to install them is a huge waste of time and giant pain to do so. Not to mention the price

XenonPros website claims Lifetime Warranty, but when you try to return the bad lights and get new the chat below....says it annotations/commentary can be seen in brackets like these....()

I ordered:

Low Beams - H11 - Full LED Headlights Kit

LED Light Color


Warning Canceller + Anti-Flicker ?

Add Canceller + Anti-Flicker

LED Wattage

45W LED Bulbs & Drivers

Vehicle Fitment

2010 Chevrolet Silverado 1500

Write a Review about