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WoodSpring Suites Phoenix I-17 North


Country United States
State Arizona
City Phoenix
Address 8808 N Black Canyon Hwy
Phone 602-242-6564

WoodSpring Suites Phoenix I-17 North Reviews

  • Apr 7, 2019

Please see reimbursement dispute details below: 8808 N. Black Canyon Highway, Phoenix, AZ 85051 ยท (602) 242-6564 Confirmation Number: ZS5ZUHQ12 SUMMARY OF CHARGES ROOM(S) RATE CHARGES: 1149.00 USD ROOM CHARGES: 1149.00 USD TAXES AND FEES: 144.42 USD TOTAL CHARGES FOR STAY: 1293.42 USD Paid $50 refundable deposit Check in Date: 3/27/2019 Check out Date: 4/26/2019 DATE MANAGER ASKED GUEST TO LEAVE SUITE: 4/1/2019

Total stay was for 5 nights ($215.57) - I am owed $1,077.85 reimbursement! Hi: Last week I stayed in unit #215. My visit there ended shortly when I was asked to leave after the carbon monoxide detector started alarming after office hours.

There was no staff in the office and after 20-30 min of alarm sounding I carefully removed 3 screws with a Philips screwdriver and then disconnected 1 wire to stop the sound. The next morning I was asked to leave and told it was due to alarm sounding off and that it was a concern for safety of floor as disengaging my alarm somehow made the neighboring units alarms disengage as well.

I would like a refund for my prepaid and unused days. PHX PD inspected the unit as I packed my belongings that morning and said they will write a statement on my behalf regarding condition of unit - it was left clean and without damages - to send to upper management and my CC providers.

Please advise as to what your company plans to refund to my credit card? Also, there was a power hand tool in it's case which was left behind...it was under the dining table in it's plastic housing case. What is a good time to pick this up? I appreciate your time timely response. Thank you.

From Hi: It's been over 24 hours with no response? What is your typical time frame for responding to complaints and concerns? I'll be there sometime today to pick up the belongings left in suite. Is there a manager on site today? I appreciate your prompt response Thank you. From Hi: Following up again. Still haven't received a response. Please have a manager contact me ASAP. Thank you.

From We do not provide refunds to guests that violate our terms and conditions. Disabling the smoke detector is an automatic eviction with out refund.

Thank you,

Guest Services

Woodspring Suites Phoenix I-17 North #121151 Operated by Nationwide Hotel Management, LLC 8808 Black Canyon Highway Phoenix, AZ 85051 602-242-6564 Office 602-242-6563 Fax

From Unfortunately, that response does not suffice. There was NO reason for the smoke alarm to go off (1 lit candle on dining table no where near alarm). The alarm sounded for 20-30 minutes. The entire building could hear the alarm. I walked downstairs and your office was closed. I disabled the alarm by carefully removing 3 screws with a Phillips screwdriver and detaching one wire.

No damage was done to smoke alarm. No damage was done to suite. Are you saying your company plans to keep my 30 nights prepaid payment because your alarm in faulty and your "24 hour on-site staff" was in fact NOT on site? Please provide me with contact information for GM/Regional Manager of your property as well as your corporate offices grievance department. Also, please respond regarding how I can pick up the power hand tool & additional personal items that were left in the suite? I appreciate your prompt response.

  • Jul 13, 2017

WoodSpring Suites 8808 North Black Canyon Hwy, Phoenix, AZ 85051 602-242-6564

https://www.woodspring.com/

This hotel chain is a name change from what used to be ValuePlace Hotels and there are at least three in the metro PHX area.

The claim is that these are now being run by a new company and that they have been renovated and upgraded from the ValuePlace models I've stayed at in the past. Neither of those claims seem to be true.

The units are indentical in nature to the prior ones, no renovations have been done since cabinets, toilets, showers, flooring, and the rest are dated, worn, including bedding and headboards, saying nothing is changed.

Stupid policies that were present in the old business model remain in the new management and that says all they did is steal money from people, fail to offer a product, not pay creditors, and then changed their name to do this anew. Nothing is changed other than the name and the places are older and less clean and seem to be more expensive.

I've seen this pattern of behavior before and this location shares a feature I discovered at an area Studio 6 hotel, that being, a form of installed electronic harassment that uses audio detectors and some kind of transducer to shake or slam the walls and floors as they sample noise sources to do that. It is true and ongoing.

This location is near Black Canyon Hwy and to be fair almost all the vehicles that pass this building, it is close to the road and I-17, have two common qualities, they have no muffler and are run at 100% throttle for some reason. It is abusive in that regard as well as for the other reason that makes that noise at times be transduced and (the building acts as a stereo radio speaker would) it shakes in unison with the sound source. It is done when I am in shower at times, wall shakes and the floor shakes as well and it is in direct proportion and response to the external audio source and likely as sampled IN THE ROOMs ! !

You do not want and can not have this ongoing and they can not legally do it.

Why do they? Good questions.

Other than that the room is filthy as I entered to use it:

A smell of urine being the carpet, walls, and possibly bedding are saturated with it.

Headboard of bed is covered with some slimy white crap in spots, has some other substance splased all over it and on the other side someone spit out a bunch of black gooey crap onto it.

Pillows are dated and dirty.

Walls are covered with some kind of other liquid being splased on them with streaks and spatters of crud on them and this only took a simple process with a wash cloth to remedy.

Kitchen cabinets same problem, caked on goo and grease on areas used to open them, faces are worn with bits of the cabinet face peeling and chipping off, nothing new here.

The vinyl flooring is intact but was filthy and covered with grey crud. Meaning a dirty mop was used to apply more dirt to the problem. I had to clean it with a towel on day one taking off scads of grey crud and hair making the towel black and grey in color.

The AC/Heat unit is caked with dirt and other stains of crap being who knows what and has likely not been cleaned since the place was built in 2009 or whenever that was.

This is a bunch of felonies to be fair.

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