In the 1+ year I have been with Windstream, these people have sent me numerous bills for outrageous amounts that had nothing to do with the service I've requested. And when I call to find out why my bill is so much, it literally takes an hour or more to get any type of reasonable help to straighten out the situation.
The experience is doubly frustrating because the bill won't change on your online account page for days, weeks, or even months, so you have no idea if they fixed it or not, so you contact them again to find out the status, and have to jump through all of their hoops again, and wait until they figure out why it didn't go through the previous time.
When you ask to speak with a supervisor, they refuse and demand that you give them a detailed account of WHY you want to speak with a supervisor, and then place you on hold until you are absolutely furious and either hang up, or they will transfer you to another person who had nothing to do with why you were calling in the first place.
My internet and wifi was out for over 12 hrs which was a problem in the area. The next morning everything was up and running excep for my acer laptop was unable to connect to wifi. I called tech support where I was told my laptop must be broke and i needed to take to a repair shop. I spent the whole day on kinect website where the kept telling me it was up and running. I was still unable to use internet. Someone told me to try and reset the Windstream wifi modem T3200.
I came home and rest the modem which lost a lot of personal information, but it did work I am able to use laptop and internet. Thats the worst I have ever experence with this company. No 1 would help even tho I have been with company for 3 yrs. According to the web site its still unable to connect to the modem T3200. I would like windstream to admit they are lazy and will not see why the modem T3200 still says unable to find from their site.
I quit my full time job for a work from home job similar to a call center agent. Since I have internet through Windstream (the only company that will provide high speed internet at my home) I assumed it would be cheaper to bundle and asked to add a basic phone line.
I explained to the agent that I needed a basic phone line with no features and told her that it was for a job and explained the phone requirements. I was told I had a basic line unless I chose to manually set up the features. I've been in a certification class for the new job for probably 3 weeks.
I was pretty happy with myself for getting the phone line so far in advance and making sure there were no features such as call waiting but within minutes of my first time taking calls (Thursday) I realized that I had call waiting. This means while I'm speaking to a customer looking at one account, suddenly my phone auto answers another call and another persons account pops up and the first customer is disconnected. I immediately quit taking calls (which is a requirement for certification) and contacted support.
I was told the features would be removed by 7 am the following morning. I log in for day two of call taking- once again, I realize I still have call waiting. I contact windstream support again and was told that since the request to remove features was put in after 2, they wouldn't be removed until that evening (Friday). I give it until Saturday and check again. I still have call waiting, contact support once more and the agent tells me that I'll have to call a certain windstream phone number to have the features removed.
At this point I'm past frustrated and confused bc I've spoken to two different agents in the past 48 hours who assured me they would be removed by a specific time. I speak to someone else and this man tells me that the agents were able to remove everything other than the call waiting, which is the one thing that I stressed must be removed. He tells me he's removing the feature but it will be sometime Monday when it's removed but and he can't tell me if it will be removed by 9 AM when I need to take calls.
This could affect my certification, in turn, meaning I won't get a paycheck anytime soon. The point of the story is that from the beginning, over a month ago, I called and requested a basic line. I contacted support 3 more times in which 2 agents told me a day and time frame they'd be removed and the 3rd agent informed me that they didn't even have the ability to remove the features. Now that I've spoken to a 4th person I'm crossing my fingers that it will be removed in time for work Monday but I'm not getting my hopes up.
We had Windstream when we lived in the county and it was ok. When we moved to town we got Windstream and it is terrible. We were in town and should have great service, but we have found out it doesn't work that way. All the old original equipment is in town (and they don't anticipate replacing or updating them) while the equipment in the county is new and works much better. We started off paying 59.00 and that has now passed 80.00 per month. We are paying top dollar for the worse service they can provide. Only thing attached to this internet is one computer and Netflix, and both are constantly lost. I have had techs out here many times and they all have a different fix - but none of them have ever worked. I spend a lot of time offline. I don't need internet to be offline. BUT I am paying for "up to 3MB" but I think I am flying when I can actually get 2. Windstream keeps sending all this junk mail about how great their service is and how wonderful their speeds are (up to 100MB). They should not be allowed to advertise what they can't produce. They like to make it my fault or my computer's fault when I get lousy service, but it's not me and it's not my computer. I take this computer to other places where they actually have service and it is great. Windstream needs to give it up or get it right. We are stuck with them because of their monopoly in our town. I will never recommend Windstream to anyone.
Windstream Holdings Reviews
In the 1+ year I have been with Windstream, these people have sent me numerous bills for outrageous amounts that had nothing to do with the service I've requested. And when I call to find out why my bill is so much, it literally takes an hour or more to get any type of reasonable help to straighten out the situation.
The experience is doubly frustrating because the bill won't change on your online account page for days, weeks, or even months, so you have no idea if they fixed it or not, so you contact them again to find out the status, and have to jump through all of their hoops again, and wait until they figure out why it didn't go through the previous time.
When you ask to speak with a supervisor, they refuse and demand that you give them a detailed account of WHY you want to speak with a supervisor, and then place you on hold until you are absolutely furious and either hang up, or they will transfer you to another person who had nothing to do with why you were calling in the first place.
My internet and wifi was out for over 12 hrs which was a problem in the area. The next morning everything was up and running excep for my acer laptop was unable to connect to wifi. I called tech support where I was told my laptop must be broke and i needed to take to a repair shop. I spent the whole day on kinect website where the kept telling me it was up and running. I was still unable to use internet. Someone told me to try and reset the Windstream wifi modem T3200.
I came home and rest the modem which lost a lot of personal information, but it did work I am able to use laptop and internet. Thats the worst I have ever experence with this company. No 1 would help even tho I have been with company for 3 yrs. According to the web site its still unable to connect to the modem T3200. I would like windstream to admit they are lazy and will not see why the modem T3200 still says unable to find from their site.
I quit my full time job for a work from home job similar to a call center agent. Since I have internet through Windstream (the only company that will provide high speed internet at my home) I assumed it would be cheaper to bundle and asked to add a basic phone line.
I explained to the agent that I needed a basic phone line with no features and told her that it was for a job and explained the phone requirements. I was told I had a basic line unless I chose to manually set up the features. I've been in a certification class for the new job for probably 3 weeks.
I was pretty happy with myself for getting the phone line so far in advance and making sure there were no features such as call waiting but within minutes of my first time taking calls (Thursday) I realized that I had call waiting. This means while I'm speaking to a customer looking at one account, suddenly my phone auto answers another call and another persons account pops up and the first customer is disconnected. I immediately quit taking calls (which is a requirement for certification) and contacted support.
I was told the features would be removed by 7 am the following morning. I log in for day two of call taking- once again, I realize I still have call waiting. I contact windstream support again and was told that since the request to remove features was put in after 2, they wouldn't be removed until that evening (Friday). I give it until Saturday and check again. I still have call waiting, contact support once more and the agent tells me that I'll have to call a certain windstream phone number to have the features removed.
At this point I'm past frustrated and confused bc I've spoken to two different agents in the past 48 hours who assured me they would be removed by a specific time. I speak to someone else and this man tells me that the agents were able to remove everything other than the call waiting, which is the one thing that I stressed must be removed. He tells me he's removing the feature but it will be sometime Monday when it's removed but and he can't tell me if it will be removed by 9 AM when I need to take calls.
This could affect my certification, in turn, meaning I won't get a paycheck anytime soon. The point of the story is that from the beginning, over a month ago, I called and requested a basic line. I contacted support 3 more times in which 2 agents told me a day and time frame they'd be removed and the 3rd agent informed me that they didn't even have the ability to remove the features. Now that I've spoken to a 4th person I'm crossing my fingers that it will be removed in time for work Monday but I'm not getting my hopes up.
We had Windstream when we lived in the county and it was ok. When we moved to town we got Windstream and it is terrible. We were in town and should have great service, but we have found out it doesn't work that way. All the old original equipment is in town (and they don't anticipate replacing or updating them) while the equipment in the county is new and works much better. We started off paying 59.00 and that has now passed 80.00 per month. We are paying top dollar for the worse service they can provide. Only thing attached to this internet is one computer and Netflix, and both are constantly lost. I have had techs out here many times and they all have a different fix - but none of them have ever worked. I spend a lot of time offline. I don't need internet to be offline. BUT I am paying for "up to 3MB" but I think I am flying when I can actually get 2. Windstream keeps sending all this junk mail about how great their service is and how wonderful their speeds are (up to 100MB). They should not be allowed to advertise what they can't produce. They like to make it my fault or my computer's fault when I get lousy service, but it's not me and it's not my computer. I take this computer to other places where they actually have service and it is great. Windstream needs to give it up or get it right. We are stuck with them because of their monopoly in our town. I will never recommend Windstream to anyone.