I called about purchasing a coin advertised on Fox News and when I got Ms. Abby Collins on the phone she convinced me to buy a different coin, so being a novice coin buyer, I purchased the coin she suggested on December 6, 2018 and still have not received the coin.
I have repeatedly called the representative who sold me the coin and can never get her on the phone won't return phone calls. I have called the office in Florida and they keep sending me to the representative who is never available. I have been promised for over two weeks that someone would get back to me to resolve this issue, however they never call.
I have posted various reviews on Yelp, Facebook and Twitter telling buyers to be aware. They do the bait and switch when you call and then you can't get the product you ordered. Guess that will teach me not to trust Coin dealers. These people need to be put out of business.
I have been doing business with Westminster mint for a couple years but not anymore! On my recent purchase they sent me 15 coins pretty much completely covered in milk spots and I am not able to resell. That's what I do I buy and resell. In the past I received 10 prosecutors all scratched up and they let me exchange them. Well on this order I called and I was told my only option was to return them but they would close my account if I returned them. All I wanted was an exchange of the same round or a different design but this is what I was told. REALLY? You're going to close my account after doing years of business with you because you sent me silver completely covered in milk spots?
So after 4 days of calling Mr Clay leaving voicemails and not getting a call back I've had it. I was hung up on by the sales rep after expressing my frustration which is also very unprofessional. Mr. Clay is a ripoff artist who apparently likes to take your money and invest it overseas. It's no wonder he won't accommodate me then threatens to close my account. News flash Mr Clay and Westminster mint you are a tiny bullion company and its only going to get smaller if this is how you treat your customers. So it took me 4 days of calling trying to work it out with the owner and never got a call back so I'm done and I'm here to spread the word about this terrible company's practices. You see I run my own business and these clowns don't know anything about running a successful business.
Bottom line you don't treat customers this way. Mr Clay will probably get on here and tell you "it's not true" or say he's going to contact me on here saying he never got the message but he's here to fix the problem like he did to another person a few years ago. Well don't believe it Mr. Clay is a liar and a terrible business owner. Bottom line don't buy from crooked Westminster mint unless you want milk spot covered scratched silver that is supposed to be "mint fresh" and you will also be treated like you are nothing.
Westminster Mint, Inc. Reviews
Quality
I have dealt with Abby Collins for years, never had one problem.
Always comes thru with best price and quality.
I called about purchasing a coin advertised on Fox News and when I got Ms. Abby Collins on the phone she convinced me to buy a different coin, so being a novice coin buyer, I purchased the coin she suggested on December 6, 2018 and still have not received the coin.
I have repeatedly called the representative who sold me the coin and can never get her on the phone won't return phone calls. I have called the office in Florida and they keep sending me to the representative who is never available. I have been promised for over two weeks that someone would get back to me to resolve this issue, however they never call.
I have posted various reviews on Yelp, Facebook and Twitter telling buyers to be aware. They do the bait and switch when you call and then you can't get the product you ordered. Guess that will teach me not to trust Coin dealers. These people need to be put out of business.
DO NOT buy from these people they are horrible.
I have been doing business with Westminster mint for a couple years but not anymore! On my recent purchase they sent me 15 coins pretty much completely covered in milk spots and I am not able to resell. That's what I do I buy and resell. In the past I received 10 prosecutors all scratched up and they let me exchange them. Well on this order I called and I was told my only option was to return them but they would close my account if I returned them. All I wanted was an exchange of the same round or a different design but this is what I was told. REALLY? You're going to close my account after doing years of business with you because you sent me silver completely covered in milk spots?
So after 4 days of calling Mr Clay leaving voicemails and not getting a call back I've had it. I was hung up on by the sales rep after expressing my frustration which is also very unprofessional. Mr. Clay is a ripoff artist who apparently likes to take your money and invest it overseas. It's no wonder he won't accommodate me then threatens to close my account. News flash Mr Clay and Westminster mint you are a tiny bullion company and its only going to get smaller if this is how you treat your customers. So it took me 4 days of calling trying to work it out with the owner and never got a call back so I'm done and I'm here to spread the word about this terrible company's practices. You see I run my own business and these clowns don't know anything about running a successful business.
Bottom line you don't treat customers this way. Mr Clay will probably get on here and tell you "it's not true" or say he's going to contact me on here saying he never got the message but he's here to fix the problem like he did to another person a few years ago. Well don't believe it Mr. Clay is a liar and a terrible business owner. Bottom line don't buy from crooked Westminster mint unless you want milk spot covered scratched silver that is supposed to be "mint fresh" and you will also be treated like you are nothing.