I sent Case a knife they manufactured. The knife no longer closes completely. The narrow thin blade sticks out when closed enough so poke you when carried in your pocket. They stated it was warranteed for life against defects. I sent the knife in to them and they sent it back with no repairs. The first paragraph of their letter stated that they were unable to repair the knife because "the tooling has changed and our new parts will not fit in your knife".
They refused to replace the knife.
No knife will stay open under normal wear. It was a material defect and they should have replaced it.
W.R. Case & Sons Cutlery Co. Reviews
I sent Case a knife they manufactured. The knife no longer closes completely. The narrow thin blade sticks out when closed enough so poke you when carried in your pocket. They stated it was warranteed for life against defects. I sent the knife in to them and they sent it back with no repairs. The first paragraph of their letter stated that they were unable to repair the knife because "the tooling has changed and our new parts will not fit in your knife".
They refused to replace the knife.
No knife will stay open under normal wear. It was a material defect and they should have replaced it.