My system was sold to me on 6/5/23 and installed the next day. My sales rep told me h=there was a promotion in place that offered $1000.00 redit for a buyout. I explained i did not know my buyout. He explained i would need to call current alarm monitoring company and find out. He explained if it was over $1000 we coulld review for additional at that time. Two days later I found out my buyout was $1850.00. I sent the email with the buyout to my sales person for review on 6/8/23. I never got a reply. I texted, and emailed several times over the next few day and could never get a response.
As I did not want to expire my time period for cancellation deadline, I called the customer service department. I explained the circumstances numerous times to many different reps (which I have documented). I have called and spoken to over 35 different representatives and spent more than 4 hours of my time on the phone. Everyone tells me they will call me back but no one ever does.
It has now been three days shy of two months since the beginning of my service and finally was told today when i called for a resolution that would not honor anything over $1000.00. So much wasted time and effort here.
At first you are presented with the cost, which in my case was financing of $2,000. Over the course of 5 years, in payments of $67.41 and the initial payment is due that day. Then you fill out the credit application for Fortiva and that's how it's pitched to you that this will be paid for.
After that, they continue to automatically debit your payment setup each month for $67.41 (in my case), and you start getting your bills from Fortiva as well. Now you are obligated to not only pay Vivint that same amount each month, but pay Fortiva. And the agreement is absolutely predatory, with each payment only slightly reducing the amount financed, and if you are late, the fees are extravagent making it very difficult to actually pay down your debt.
While still being charged with Vivint. None of this is explained to you beforehand. If you contact customer service for either company, they will not give you any answers or help, just state that you are obligated to pay the other.
You are stuck paying twice for what they quote you at, both with Vivint and Fortiva, the rates are exorbitant, and there is no service to assist you with payment and billing problems; they just keep charging you. When you try to login to the website, it very frequently does not let you login, saying your credentials are not authenticated.
Then you click, "Forgot Password?" and they never send you an e-mail. You try calling customer service and they cannot help you at all. It is beyond predatory and deceptive to say the least.
This company is a complete fraud. Sold me over $800 worth of equipment and never installed it properly. Failed to keep multiple appointments. They will not show up or give you your money back. STAY AWAY THEY ARE A FRAUD AND COMPLETELY UNPROFESSIONAL!
The salesman said they were doing a promotion and for allowing advertising in the yard they were giving away the security system, and I only had to pay for the monthly service. He also said I could cancel it at anytime.
Lies! The next thing I know he is forcing a contract for almost $4000 with Fortiva, which is a predatory credit card company basically and you cannot cancel anytime!
So, now I'm stuck with a bill for 5 years, with Fortiva, for a system that was said to be free. The equipment didn't cost close to $1000. Where they come up with the additional $3000 is criminal.
We signed a 2 year contract with vivint almost 4 years ago. we paid off our equipment over two years ago. We cancelled our contract in november of last year because we did not need it anymore. They kept billing my card. I made a total of 7 phone calls (while informing them that the calls were recorded at my end, ( they maybe taught I was kidding ) to have the matter resolved with no success.
Each time they give me a different reason and when i asked to speak with a supervisor, they transfer me to a phone that is not set up to take messages, that does not have a live person and disconnect after informing you that it is not set up to take messages. The last reason they give, was that I was in a 5 year contract. when I informed them that i had the original contract in front of me and that it was for two years, they again transfer me to the supervisor's not messaging line. I again called and after notifying the person that the conversation was recorded at my end, I informed her that I was making an official verbal request to have vivint send me, both by email and regular mail a copy of my contract as exist on file.
So I can have my attorney review them both. She told me that she put in the request and that i should receive the email copy within a minute or two. It was never received. I think the audio recordings I have should be sufficient to proceed with a lawsuit which i will try and initiate next tuesday after i meet with my attorney to review the matter .. Meanwhile, they still continue to bill my card.
Vivint Forttiva credit We are now getting charged double-once by fortiva and Vivint Fortiva which is the company who gives credit for the monitoring service (who we were not even supposed to need) My system no longer connects to the WiFi and does not work. Monitoring never calls when alarms go off. We are being robbed semi-daily. Vivint cannot fix the issue over the phone and refuse to send out the technician because they say (this is insane) the last guy who came out here is nit comfortable because I had a machine gun in my jacket. HaAHaA ludicrous!
So now I’m stuck with no working security system and they will not repair it. Completely against their policy. I told them I am being hacked and need to talk to security but they refuse to let me speak to security. This is a scam which I believe Vivint is unaware of but we need to find out who. When I call them the person answering is not Vivint. Vivint fix this!!!! Refuse to fix my panel and look into security issues. Double charging
Christopher J. Adamson was a prior salesperson for ADT alarm company, he sold us a system from ADT. Before the contract was up he called on us and said Vivint had taken over ADT's contracts and would update the system for free and we would have a new company which was Vivint. I said OK as our ADT system was outdated and had begun to give us false alarms and technical problems.
Sounded like a good deal at the time. Later ADT kept charging us, so we called Mr. Adamson and he said it was a clerical error only for one month and he would correct it. He also sent his personal check #343 to us (which I have a copy of) for the sum of one month ($55) to cover the "mistake." A couple of months later I noticed ADT still charging our CC $55 a month plus the money we paid to Vivint each month. I did a CC charge-back on ADT but realize I will undoubtably have to settle up with them.
Another call to Mr. Adamson and he said this had "never happened before" and he would take care of the "mistake'. Now a few months have gone by and Mr. Adamson will not answer our calls after promising us more money. I'm in negotiations right now to buy out the ADT contract before it does any more damage to our credit rating and planning to use my corporate lawyer to take Mr. Adamson along with Vivint to task. I wonder how many more folks this guy has swindled?
Vivint Security system defrauded me and they want me to pay for equipment and it is not transferrable to any other company they are fraud company and they dont let you cancell they make you take there services and if you care about your credit you are forced to pay it ,the law says that you dont have to pay for a service if you no longer want it and i been trying to get this stuff out of my house and they keep saying that i have to keep it looking for ppl scamed by vivnt to start a law suite
I was a DEALER for Vivint. I paid over $2700 for equipment with NO CONTRACT. When the service technician skipped two install appointments, they offered a $300 credit. When hooked up, they never gave credit. I canceled and they put me into collections for $357. No explanation, no paperwork, just sent my debt to a 3rd party who says they don't care. Pay or leave it on your credit.
AVOID THIS COMPANY AT ALL COSTS. I WAS A DEALER AND THIS IS HOW THEY TREAT ME. IMAGINE HOW THEY TREAT AVERAGE CUSTOMERS.
I used Vivint for my home alarm system since approx 2008. Last year ( 2018 ) I sold my home and cancelled their service sending in some paperwork they requested. Since it was used for my home business payments came out of that business account along with other charges. I assumed they canceled my service since it was shut off and I moved, but I recently audited tge account and they have been charging for no service for over a year.
I called in on 8/11/19 and explained what was going on and they kept me on hold to apparently frustrate me or well over an hour ( on and off ) then tried to pass me off. Finally my phone died and I gave up. They never tried calling me back or emailing me. I cancelled once and now this! I emailed them and also have not heard back.
Don’t use these guys as they just want to bleed you for whatever they can. I was a loyal customer for close to a decade and they did this to me. Imagine what they will do to the new ones! Bad management. Too much golf and basking in the sun and not enough ethics training!
I purchased a cloud storage system from spacemonkey several years back because it just looked like a great option for mass storage. I was given a physical drive to hook up in my house and 1tb was mine and the other 1tb was Vivints/Spacemonkey. I have always used this drive even though it was not near as good as dropbox, because it was also saving video from my vivnt doorbell camera. I put everything on this!
On 4/30/19 I was having issues (more than usual) with my drive. I contacted Vivint and told them the issues and they informend me that an email was sent to me a few month ago saying they were discontinuing the service. Their e-mails normally go to my junk or promotion file. spacemonkey.com the location that you log on to access your drive still is advertising as of 5/1/2019 that it is the storage of the future.
I was informend on the phone today that physical mail was sent out to those without e-mails. Vivint requires an e-mail for the service so I am not sure how some people get physical mail and other didn't. My lively hood was on this drive and my entire family pictures. There was tens of thousands of hours of work on that drive and the majority of it will have to be recreatetd. The files of pictures and videos that I lost will never be able to be replaced. There was photos of families and photos of friends that I can never get back.
The process they used in notifing people that are supposed to have "peace of mind" using their service for backup storage was just unacceptable. To me this caused me to lose trust in a company that advertises "The Key To Peace Of Mind". How can I have peace of mind when the service that I purchased for protection deleted some of my most valuable stuff.
This was unacceptable! A phone call with a voice mail would have been better! A peace of physical mail would have been opened!
I cancelled my service with them on August 16, 2018. Followed there requirements of send them an email requesting cancelation of service. To thid day they are still trying to bill me for non-existing service. This company is worst than bed bugs.
I changed my account number, and now they are sending me a bill for $215.92. I am now contacting NY State Consummer Protection to file a claim against them. I even sent them a copy of NY State Contract Laws, which doen't allow them to charge more than 5% of remaining contract or $50 which ever is smaller.
I had a new security system installed in my home. Over $3,000 of equipment. This was done in February 2017. I have had nothing but issues with it since. I have had technicians out 11 if not more times and another that cant come out for another 2 weeks. I call in and they waste much of my time troubleshooting before they decide to schedule an appointment . I do not have the time for this. the doorbell camera still does not work. Our home has been vandalized on a regular basis they have come to my door and even egged the front door . And the doorbell camera does not record. They have terrible customer service and cannot keep this fixed it may work a few days and then it stops for weeks on end until I have time to call it in again. I have called and called. They are supposed to be protecting my home and I am paying them to do that... all I want is my contract cancelled so I can find a company that works. They already took a year-and-a-half of my money for a system that does not work. I don't want back what I put into it they can have that I just want them to tear the contract and let me move on to a company that can protect my home.
A few years back I was sold a security system via a door-to-door salesman. Both the salesman at my home and the one I spoke to over the phone told me I could cancel at any time. Three years later due to hardships I called to cancel my service. I was informed at that time that I was locked into a six-year contract. They refused to cancel my service unless I paid another $1600 to "buy out” the remaining time. Vivint is a shady company to do business with. There service was misrepresented from the beginning and there customer service is non existent. Avoid them at all costs.
Signed a 3 year contract and all equipment installed and free. Can move to another address is we were to sell or move. OK, but we had to move for work, and I wrote a letter that we would not be able to use the system and that the new home owners could not afford to use the system either. That we did not need to move the equipment because we would be living in our RV for well over a year because of work. All of this was put in writing. They would not cancel our service and we were told we still had to pay almost a year of service.
I questioned, how I can still have access to comaeras and door security and window security to a home that was sold to someone else? I ask if I am still paying the service then I have the right to access the home security. Luckily I am not a theif nor want to view the new owners home but I COULD. I ask them how this is allowed. I CONTROL THE SECURITY ON A HOME THAT SOMEONE ELSE HAS NOW PURCHASED. I could not get an answer and if I have access to such how many others have control of a panel of security in a home they no longer live in? I ask them, so if something happen to this home owner, do you feel you would be liable? NO RESPONSE. This truly was a concern for me........
I feel they should have some safe guards for this. I feel they should give break in contract if home is sold for whatever reason. I feel they should have answers for these questions when asked about the safety of new home owners. I sold this home to a very young couple that would never think to worry about such matters.
We have had a problem from day one with this company! The cameras never worked, space monkey never works and they want to charge me to fix their equipment!!
They sign you up with a 5 year contreact that your NEVER chose ($4500 to get me out of a contract we never agreed too) and then they must ONLY hire rude people who only want to take your money and NOT FIX the problem!! I have called them numerous of times with complaints etc with the same outcome NOTHING!!
They set up appointments then cancel them without notify the customer, who is waiting around for them. And then they lie to you, They will do anything to rip a customer off!!
They need to be out of business ASAP!
I also agree with all the other complaints on here!!!
I've been a customer of Vivint's since 2014 - and it was the WORST mistake I've ever made! Almost immediately and just about since day ONE I've have had nothing but issues. Whether it'd be faulty equipment, false alarms (resulting in Bridgeport Connecticut's PD and/or FD to my home), premature failures in equipment, etc. I've made every attempt to try and cancel but shortly after joining in this farce of a company... they've managed to keep me as a paying customer. It got so bad that in the beginning they off ered be lifetime "free" service calls., (which is not inclusive as the norm).
After the other night though I've had enough, and reached out to my local news "Troubleshooters" for their help. Approximately 11/18 I received a 'cold call' from a rep at Vivint asking how service was working for me; etc. and though I expressed (may times prior) my previous complaints; and displeasure this rep; was successful in 'up selling' additional equipment to me.
and advised though a supposed recorded call - my monthly additional charges, and that there would be no upfront costs.
To my shock a week later - I happened to look at my bank account and seen a withdrawal for $-183.43. . I immediately signed into the website and to my shock I was billed for the equipment! I contacted Vivint and was blind-transferred 3x after this; I spoke with a rep and I advised not only was I unhappy with the transferring unnecessarily but - that I wanted assistance from this rep and if no one else, a supervisor.
After a 3+ minute hold, the phone began ringing and another CSR (Customer Service Rep) answered the call. I immediately handed my mother the phone as I was in no further mood to talk. My mother (Co-Owner of Home/Contract of service) briefly explained the reason for the call... yet the rep said we were to be billed for this equipment. Though speakerphone, I heard the conversation and got on the phone to speak with Juan (I have ID#) and he repeated we were due to be properly billed for the equipment and asked whom I spoke with when initially offered this equipment.
I politely said I did not have the name(s) - as there were multiple people I spoke with during the up sell call and asked for a supervisor or someone who can help me with this issue and to CANCEL the remainder of this contract/service but... he stated he could not directly get a supervisor but would again need to transfer me to another department as "he had other calls to take" - beyond my anger I stated to go ahead to transfer me, and then I was disconnected!
I've worked in the Customer Service and Sales Industry for 20+ years and I've never experienced anything like this. If I treated my customers/clients that I've worked with - as I've been for treated 3+ years I would have long since lost my employment., for insubordination, at the very least - as I know for a fact you cannot treat a customer new/existing like this without word spreading and eventual loss of the customer, and potentially the company!
There are so many negative reviews of this company online besides here, but the old saying applies "if I only knew then... what I know now" applies for sure! My own Great-Aunt who is a neighbor told me shortly after I joined with Vivint stating "Jeez, I wish I knew, I would have told you to stay away" as she too, had issues and received false/empty promises.
Sales person by the name of Josh. Came to my address . Josh said he was athurorized by the HOA President to sell home security system. He did not have a letter but he did say her name. With that i listen to his sale pitch. It was as usuall it was a full court press. I was in a hurry. I was told to sign because I was told it was a trail period. I was told I had thirty day to cancel. The system malfunction in less than a week. I decide to cancel the service. I tired calling Josh. Voice mail was unavailable. Called customer service. Was told they would get in touch with Joshu to get what kind of cancellation I was sold. No one called me back. I called and sent several emails to cancel and pick up there equipment . No respponse from Vivint. i fell like I was lied to several ways. I felt like Vivint lied to me to get in a five year contract. I am pissed on low they went to trap me . I am ready to go to court. Please help me.
From the moment I signed up with Vivint (then called APX), there was trouble. The original salesman promised me free quipment upgrades. When I got an email advertising a special deal of an upgrade for $250 a couple years later, I called to see what was up with that. Upgrades are never free they said, and that salesman was no longer an employee of theirs. After demanding to speak to multiple levels of managers and horus on the phone, I got my free upgrade. But it was very stressful and time consuming.
Also, right after buying the system there was a local news story about their sales people promising elderly folks that part of the proceeds went to the fire department which was false.
When I moved, I had problems. Technical and billing. Don't remember the details but it tooks days to straighten out. There were other various problems over the years (I was a loyal customer from 2008 until recently). The vibe I got the whole time is they want money and they don't care how they get it.
The final problem that made me decide to write bad reviews is that when recently I tried to cancel after moving again, they use that as one last opportunity to screw the customer. I saw another review that popped up first thing, dated this month, reporting the same experience. Here's how it went down:
I call and ask to cancel. After spending a few minutes pleading with them to believe me that I can't use a system at my new place, they instruct me to send an email with specific details. I ask when I can get a refund for the near-month I just got billed for, but won't be living in the home to use any longer. I'm told I have to call back in a few days after they process my email. Call 4 days later (instructed to call 3 days). They didn't get the email they claim. I definitely sent it, very exactly following instructions, and got nothing back saying it was wrong.
I send the email again after hearing a speech about how the rep believes the company is great and always is striving to help the customer. She promises to call me on a specific date when she will be back in the office to confirm everything is good. Of course, she lied and doesn't call. I wait an extra couple of days and call again. The gentleman is quite rude to me and repeatedly states that I can't get a refund no matter what anyone told me, because I signed a contract saying they could do that. I told him I would write bad reviews. He was entirely unconcerned and gave me a really sarcastic "HAVE A GREAT DAY SIR!".
I've had similar experiences with their reps in the past when trying to negotiate down my ridiculously expensive bill.
Don't use Vivint. They are out to steal your money. There are much better and cheaper options anyhow.
After 3 years of service we decided to cancel. We had been having problems off and on with batterys going dead, units quit working and over all aging system. We sent in the written notice as required, but 15 days later we were charged for another month of service. I called to ask why and was told I had to give 30 days notice and that I needed to read the fine print. I said really, after 3 years you are going to use the fine print card on me? Was told yes thats exactly what they were going to do.
Even after 3 years you wont pro rate it for me? The respose was no and that I I liked they could turn the service back on the the added month. So not only did they stick me for an extra month but they didnt even have my service on.
Dont be fooled into thinking this company cares anything about its customers. Sign with another service.
I contacted Vivint alram system via internet, the moment i clicked on submit button i got a call from a guy asking me for my address to see if I qualify, I told him I am not giving anyone my address (I am looking for a secuyrity system for my home so it makes sense) until I know who is on the other side of the phone, so he agreed and sent me an email, going back and for with questions via email and also pohone conversaion, I asked specificaslly several times if the camera of the security system are wireless and was told that they are the only hole they will make is for the 7" control pad, he went on telling me I should take the 60 months deal to get a better rate and I asked him about what happens if I move oversead in less than 5 years will I be liable to the agreement and he said quote" its ok we dont work overseas so don't worry , the agreement will be voided.
5 days later the installer came to install the system, teling me none of the cameras are wireless and they will have to run wires and he doesnt get why the office told me otherwise.
Eventhough I specifically aske about the cameras being wireless and then found out they werent, I called my landlord and he said as long as I fix it after i move , he doesnt mind.
The installer attached the 7" control pad (making necessary holes) and gave me his small phone to sign a docusign agreement, because that I caought Briggs Romeril lie about the cameras I decided to sit down and read the fine print, where I figure that I was lied to again for a sale, but if I cancelled in less than I would be liable, I then called "myaccount manager" which I never communicated with before and he told me that there is nothing he can do and minimize my concern about ther misrep byBriggs Romeril, he even told me only if you move overseas and in the army you can void the agreement in less that 60 month (*another lie caught)
I said I am willing to sign a year by year agreement which was totally ignored because whatever i said was responded with same monotonic responseI apologize but this is the rules",no saknoledgment about the misrep, lies or hard sale, so I cancelled the whole thingh, the installer took out the control pad and was left with holes in the wall
I am in the sales business for almost 3 decades, I train sales for 15 years, you can't lie or misrepresent for a sale, thats illegal, shameful and I was thinking about ther people that dont read the small fine print, those who believe the rep and trusted him with their address and home
shame on this company be aware of the fine print and I would NEVER let a company like this to secure my home
I never received a copy of the 5 year contract, which I never signed.and which I find outrageous. The contract I received 5 months after installation of products did not contain my signature. I was never inormed of the length of the service involved.
I sent a copy of my passport to the Vivint fraud department for a signature verification stating that the signature was not mine. My appeal was denied even thoutgh my middle iniial was not present on the contract.
I have been a victim of a fraud and of elderly abuse which is a felony.
After speaking with a Vivint Rep on the phone, he agreed that I had meet the termination notification requirement. They informed me that it would take up to 30 days to terminate the service. On 14 Aug 17, Vivint withdrew another $50.00 from my account for payment. On 18 August, I called Vivint to inquire about my pending termination and the $50.00 and I got a brash, smart a*s female who repeatedly tried to talk to me about why I had terminated my service. I had to inform her that I was only interested in learning when they were terminating the service and why they took another $50.00 from my account. She simply said it was part of the 2003 contract. I was informed this brash a*s little witch that Vivint was nothing but a rip-off and that the 30 day termination wait was only to collect another payment for service that where going to terminate. Again, all she would say was it was Company policy. Of all the companies that I have dealt with over the past 50 years, none have a 30 termination of service wait. Again, my feeling is that I was ripped-off by Vivint by having them wait for 30 days before they terminate service and collect another payment that they were not authorized. I will be sure that all are informed about Vinint rip-offs.
Worst customer service ever? Never deal with this company, they won't let you out of your contract. I had to sign for 6 years and had problems from day one with faulty inept installation technicians, false alarms, faulty products and ridiculous hold times when you have to call the customer service center. I fussed and fussed and they do not care.
Tried to get out of the contract after complaining and complaining and still have over a year to pay them on my 6 year contract. Speaking to managers and Supervisors does not help, they do not care. They do not listen to "recordings to ensure quality".
I will tell everyone about this company and would never recommend them. They are a total scam and ripoff to not let you out of your contract when you have problem after problem because of their company and technicians. I hate that I have over a year to keep paying these bastards!!!! Do not deal with this expensive ripoff company, get a wireless system for less than half of what I pay now. They are horrible.
Almost a year ago, I had Vivint install a security system with video camera monitoring. After a couple of days I called them to have the system removed because it was causing interference & causing my internet not to work. The Vivint Technicians came, removed their equipment and left the junction box wires disconnected. When I asked them to reconnect the wires as before they installed their system, he said the don't do that. He also chipped of the corner of my brick & shorted my Doorbell wires as he was removing the doorbell camera then laughed as he saw a huge spark. They left huge holes in my wall where the Video Screen/ Keypad was mounted. After talking to Vivint Sales about this issue, they didn't seem to care about Customer Service and any damages or inconvenience they caused. I had a working Alarm System before having Vivint install their system and now I don't have any working Alarm System. Their Technicians Attitude was very Unprofessional and I just want to warn everyone of their Horrible Customer Service.
I purchased a home security system from Vivint in July, 2012. The salesman came to my home when I bought the system. I have dogs. The salesman knew I had dogs because my dogs were here when he was here. He failed to tell me that dogs would set the alarm off as glass breaking. They couldn't ever fix that problem so I ended up with a security system I could not use. I paid for this system every month, on time, and as agreed and thought once I got to the end of the term in the contract (42 or 48 months) that I would be done, but, oh, no. They aren't finished with you yet. Vivint continues to bill month after month for the terrible service they provide and when I called to cancel, they state that it is in the contract that I must provide written notice to cancel and then they have 30 days to keep billing me. Tell me what service do you have that you cannot cancel with ONE phone call? The answer would be no service - every service we have can be canceled with ONE phone call. This company employs in its contract this nonsense about having to provide written notice and then the games they play saying they never received it. I filed a complaint with the BBB and Vivint's defense? You got it - the fine print in that contract that provides them the right to abuse and continue sucking money out of an unwilling consumer. Any reputable company would rely solely on its service and allow its customer the freedom to choose. If the service is good, the consumer will want to continue the service. But not this place - this place inserts fine print into the contract that makes it beyond difficult and frustrating to ever get free from them. Ultimately, I had to file fraud with my bank to stop them. A stop payment did not work and that is when I filed fraud with my bank and I filed a complaint with the BBB and the FTC. BUYER BEWARE - do not use this terrible company, they do not care about their customers one single bit. The do not fix problems when you have them and they will take every last cent they can get from you and what they will put you through to get rid of them is beyond crazy. If you want a security system, go to a company that values its customers - this company does not. The sign of a terrible company providing terrible service lies in one question: What is the procedure to cancel the service once the contract term is satisfied? If it is anything besides a phone call, it's a game and a scam - it is language inserted into the fine print to suck as much money out of an unwilling consumer as it can get because it cannot rely on the quality of its product or service to make a profit.
A few months after installing our system, our garage door would spontaneously open. The alarm would be turned on or off, night or day, weekday or weekend, didn't matter. It would constantly open.
I have had 3 technicians come to my house and replace multiple components within my garage. It continued to open after every visit.
Recently, prior to the last tech coming out, I had to call them back after waiting two weeks for communication from them which never happened.
Now the vivint app even tells me my garage doors are open when they aren't. I am unable to trust the alarm system as a product.
They told me over the phone that when the most recent tech came out, if the condition of the equipment looked good, they would waive the cancellation fee and remove the system from my house.
The tech arrives on-site, I explain the issues, he then sits on the phone for 20-30 minutes with corporate. He then states that someone will be reaching out to me in the next few days.
I receive a call from custer loyalty stating that they cannot cancel my service because the equipment works and they have replaced multiple pieces multiple times.
They have since called back stating that they are unable to cancel my service, but that I should simply disconnect the non-functioning equipment with my alarm system.
There was a salesman that came door to door. He told us that we could try it for 30 days and if we don't like the service, we can call and they will come and get their stuff. When we called, they tried to say that it was only a trial period of 3 to 5 days. I have text saying the guy lied but they wouldn't do anything. I also called the BBB and they said that i didn't have enough information for them to take care of it. It has caused me so much pain dealing with all of this. The guy lied to us. Now it is on my credit report. My credit report was good until this. We are trying to buy a home but these people did this. I want this resolved asap.
I discontinued services with Vivint home security services after 6 years. They would not support their faulty equipment, which sent off false alarms, but they had no problem collecting their monthly fees. I replaced them with a different home security system. This was in August 2016. Since then, they have continued to steal money from bank account. I've had to pursue filing with the bank, finally closing out that account and opening another.
They have called me no less than 5 times/day on my home number and 2-3 times/day on my cell phone from a multitude of different phone numbers.
I've contacted the MD State District Attourney's Office but have received little help there.
Started wth Vivint after they came to my house one evening. Nice enough. First clue should have been them installing immediately.
Problem after problem with equipment. Mostly because they had to use boosters to get signal throughout my home. Finally got it working after 2 months.
Tried to cancel after week 3 and was told we could only cancell within 3 days of install.
Told the crappy panels by doors would be upgraded in 3 weeks and they would come replace. Never happened afer repeated calls, I gave up. These panels do not tell you if alarm is going off, or the area in which the alarm is going off. They are useless except for arming or disarming.
Now my sensors are not working. Sent out a really nice guy to fix this, but he cannot put a in frame sensor in my front door because it is a double door. There is not enough room to drill for the sensor. The only other option is two large white boxes. One on each side of the door frame (Middle of the double doors)
I told them that would look hideous and I wouldn't let him put in my home.
We called company together (second time). The loyalty guy told the installer to put in a glass break or motioon detector and forget putting a sensor on the door. Problem is 1. Glass break will not sound if door is opened and 2. Motion detector is no good on with people in the home. (ie: at night) So neither is a good option. The installer explained this to the guy and he told the installer, "They cannot cancel a contract because one piece of equiptment is not working."
When I asked for a refund for the month because several sensors were not working, I was told I would get a partial refund only for the sensors not working. What BS is that! I guess we just throw the dice and hope they try to break in through the doors/windows that the sensors actually work?
Sick of this company and all the crap. Finding a lawyer and taking them for some of the $2 Billion they are apperantly worth!
I cancelled my account for my home security when I moved back in June 2016. I have been continuously charged monthly bills since. I have called numerous times, and every time I’m told that the cancellation is “Pending” and that they have to email the department responsible for reviewing such accounts. It’s been months and still no response. I’m being charged $49.99 a month and we have incurred $136 in insufficient funds fees because of the illegitimate charges. Every time I call, I’m told that they have emailed the “department”, when I ask to speak to that department I’m told that they don’t accept phone calls and that is the best that they can do. Meanwhile I’m still being charged. I called again today and for the first time I’m told that the cancellation notification must be written. After I’ve called numerous times this is the first time I’m being told this????!!!! I expect a full refund for all charges including the fees incurred from those charges.
Please be aware of this company, it is truly a scam. We let Vivint into our home they made their sales pitch which sounded to good to be true and told us we had 30 days to cancel, he would pay our first bill and throw in an Amazon Alexa and 2 cameras for free. He wrote us a check to prove he wasn't lying about paying the 1st bill. He wanted to install same night but it was getting late and we have kids so we told them to come back tomorrow but he insisted on that night very pushy but we told them no tomorrow is fine. So we get all this cool equipment and the next day the installer comes and the thermostat is not compatible so he asked us if we had a HVACtech to fix the problem, we say no and calls a HVAC TECH from the yellow pages to come out and install their new thermostat since they could not do or figure it out. The HVAC guy tells us our thermometer is very good quality and we should not replace. They ask for pymt for coming out and Vivint tells them they are not paying because the rep on the phone told them they didn't have to pay which was a lie. So we get the equipment installed and have trouble viewing the door bell camera and other things. We called to let our rep know they come out and tweak some things but it's still not functioning properly so before our 30 days we call to cancel and they tell us we are in a 5 year contract and cannot cancel and if we do it would be a substantial amount of money. After arguing for 4 hours I finally get someone to agree and cancel without fees and to refund my money only to have someone call me the. Dry next day and say what the other manager said is null and void because he can't make those kinds of decisions So I argue for another 3 days and found a text where the original sales person slipped up and said something that benefited me and I had the contract removed and money refunded. I told them to put it in an email as a confirmation because at this point I didn't believe a word they said to me. I went through a lot and the customer service was terrible They lie and say whatever just to get you off the phone or to make you believe there's nothing they can do. Very deceitful and the lies are amazing. If you sign a paper at your home, BE WARE ITS ACTUALLY A CONTRACT. DO NOT SIGN ANYTHING, ITS A SETUP. I AM NOT SURE WHAT THEY WILL TELL YOU TO SIGN BUT MORE THAN LIKELY ITS A 5 year contract not cool at all
I started with Vivint mid Nov of 2016, after 3days of troubleshooting a technician was scheduled at a month away and I was advise that my free trial will be extended. During December 2016 while on vacation I notice that the cameras were not functioning correctly, I called Vivint and more trouble shooting was completed and I still had issues with the system so I called back to cancel and they told me they couldn't not cancel unless I pay 2,800 upfront. I got upset and hung up the phone and called back for a resolution, then I was set an appointment for January which they canceled, during this month there was a fight in my house and non of three camera caught any part of a 30min confrontation. Then someone ran over my mailbox and my outdoor camera didn't record a thing so I called Vivint again and they apologized and credit me 10.00 and scheduled another tech for Feb 4, 2017, which they cancelled later on and set it for the 11th. Now today Feb 3rd, I'm just got a text message saying that they had to cancel my appointment again and it is now set fir the 13th and if I need to cancel this appointment to give them a call. Well, I did and they had no sympathy in their mishaps and told me that they couldn't change the appointment, at this time I'm super fed up with paying for equipment that do not work and hasn't since the day of installation so I requested that they must cancel and pls pick up the equipment and the rep said well do you have 2,800 to pay now and I said no but I will on the 21st and you cam get your broken equipment until then because its holding up space from my future equipment and the rep said well when the tech get there you can take that up with him and he will collect the equipment but I'll still be charged for it...at this point I dnt even care anymore. I hate their service and faulty equipment and hope no one else experience what I have.
Alarm sounded of new years eve glass break off .nobody called me at all.. called on monday they told me panel was not sending a signal to the central station .....1/2/2016 couldnot be fixed until 1/16/2016 they cannot come sonner these people shpuld be put out bussiness and return my 1600 dollars used to cancel a panel that didnot work... and actual it didnot work since 5/2016
Vivint are liars and thieves. They came to install a security system. They couldn't get it to work. They came back 2 more times, each time telling me it was a quick fix. They were here over 2 hours and couldn't get it to work.
They are charging me a monthly fee and the system doesn't work. They won't let me cancel the contract even though they told me I had 30 days after the system worked to decide. It's still not working and I can't cancel the contract.
I have no clue how a multi-million company operates in the United States of America, but I've been dealing with Vivint Home Security since May 31, 2012. They came to my home in Deltona in Deltona Florida, offering a better home security system with the understanding that they would payoff the previous security firm with any fees due. That never happened. I had to pay go to Court and settle the matter where the other service was discontinued with no deficiency judgement against me.
So from May 31 2012 to November 25 of 2015 I had the service with Vivint. When I called that company at the end of November I was told that I could get service for twelve months and pay a rate of $48.98 a month which includes the door lock system, thermostat and lights, but those systems were not operational in the orginal service since I had to replace my central air with a manufactures thermostate that does not link up with Vivint. Now I call today to rengoititate my contract after being being pre-empted several times with my cellular phone I must have talked to several agents at Vivint from there ,loyalty department, they were either rude or very disruptive with me and one agent told me that they have a recording indicating that I agreed back in December 2015 that agreeed to a 36 month verbal agreement.
I'm 71 years old and I have better common sense not to agree with those terms nor would agree to 36 month verbal agreement that does not hold up well in Court. You have to read the fine lines about verbal agreeements which can be dishonest by both parties and can be null and void. The minute these people make a move on my bank account, that's the minute I will notify law enforcement to make a stance on there door steps, with a legal subpoena to appear in court with what they have on me. The more compliants they get they need to shut this company down for good.
We installed a Vivint alarm system and within the month have had nothing but issues. We scheduled several tech appointments to have them cancelled by the company and after taking the days off of work each time, the tech failed to show informing us that it service call was cancelled by Vivint Inc. After sending in multiple cancellation requests via USPS mail, we still have not been able to cancel with the company. We are still being charged money each month after disconnecting our service and uninstalling the system. We were informed that the money will NOT be refunded to us and will be responsible for the entire contract amount despite our multiple requests to cancellation via telephone and mail. The customer service representatives are always rude and unwilling to help and unwilling to cancel our contract. We want this contract cancelled and our money refunded immediately which they fail to do. In addition, when the company installed their system, they took equipment from our former alarm company which was not theirs to take after we specifically advised them to leave ALL old equipment with us. This company has stolen equipment that was not theirs to take, refuses to cancel our service and refuses to refund our money for a system which is no longer active and in use. We have many service calls to this company which the company has record of. Multiple cancellation requests were sent in to the company in May and nothing more was heard. It was our assumption that this had been taken care of until the monthly charge was taken from our account on 8/23/16. When I called, the refused to refund the money and would not relieve us of the contract. Vivint is a scam, a rip off and definitly not worth the aggravation. I am sorry I waisted my time and money! I have filed a complaint with the better business bureau and will continue to tell my story to all media outlets until this is resolved. We simply want our money back and the contract cancelled, I dont think that is too much to ask for but yet, they refuse to do so.
On or around August 5, 2016 I called into vivint customer service to help with a issue involving the ability to log into my account online. During the course of representative helping me she discovered that the issue was a result of the service never being completely activated at my house by the installing technician. The service ticket from the technician showed that the job was marked complete but he failed to activate the service with the monitoring system. As a result my system was never monitored since May of 2014, almost 2 1/2 years. By all appearances the system was working. I was able to arm and disarm, view cameras, and control my thermostat, but from what the representative told me if the alarm was triggered for any reason the signal would have not gone to the monitoring service for help.
For almost 2 1/2 years I paid $68.99 for a false sense of security. With kids home alone after school it was unnerving knowing that if someone tried to brake in they would not have been able to get help. The representative that helped me said that because the mistake was on vivints side due to the technician error they would give me a down service credit or refund for the time that my alarm was not monitored, but first a technician would have to come out and complete the installation. After the technician was done I was suppose to call back in for the credit. on Wednesday 8/12/2016 a technician came to my house and fixed the problem along with another issue that he found with the original installation.
On Monday 8/15/16 I called back in for the credit I was told about and was told that vivint would only give me a credit for 1 month of service instead of the full time I was down because it was my fault for not performing a monthly check on the system as outlined in the contract. At no time with a salesman and 3 service technicians in my home over the past 3 years was I ever informed that it was my responsibility to do a monthly check of the system. Furthermore I asked around with friends and family who also have vivint they were never maid aware of that policy either. If this is truly the responsibility of the customer and vital to the operation of the system then Vivint should make sure that there technicians teach customers how to do this. Instead I believe this is something written into the contract to help absolve them from liability.
I feel like vivint basically robbed me for 27 months of payments for a system that would not have done anything to protect my family in the event of an emergence. This is not right and vivint is very lucky that nothing happened to by family as a result of there mistake, otherwise this would have made a very good lawsuit. I was ready to stay with vivint if they would have made good on there offer for the downtime credit, but because they turned around and tried to put this on me and only offer 1 month when by all appearances my system looked like it was working fine. I found that insulting, especially since it took the representative a while and calling around to other departments to figure this problem out.
Moved from Carlsbad nm to spring. Called vivint to transfer my account ( 3 yr contract with a yr and a half payed on it) to spring. They hooked up system and increased the contact to five years. I am out of work and can get the same service for 16.95 per my. They charge 54.95. Did not realize this until I tried to cancel. Service installer did not explain contract. I thought it was a transfer that I asked for. This is stealing from me.
So I had someone come into my home to do a demonstration. He needed a credit card on file in case I decided to choose this company. After the demo, I told the guy I am NOT interested, remove my credit card on file and DO NOT charge anything to my card. He assured me that my card will not be charged. They only charge cards AFTER the installation is completed.
Next day, I see a charge pending on my card! I called the company and gave them an ear full! They claim a refund will be done and I should see it the next day.
Well today, the charge is no longer pending, it has gone through on my account. I called my local police department and filed a police report and called my bank to dispute the charge.
I then called Vivint and spoke with a very nasty, rude, trailer park trash, and incompetent rep by the name of "Brandon" who of course refused to give his last name.
I requested a supervisor and this troll says he doesn't have one. Good thing I was not in close proximity of this guy cause I would've socked his disrespectful ***! He goes on to tell me that a paper-check was mailed to me on the 14th from Utah and I should get it today. WTF! What planet are you on? It does not take 2 days for mail from Utah to Maryland! Mail from ATL to Maryland takes about 4-5 days, so please, cut the ********!
DO NOT GIVE THESE PEOPLE YOUR BANK ACCOUNT INFO, CREDIT CARD INFO OR DEBIT CARD INFO! This is how the reps are paid. Once your card is charged, the rep is paid his/her commission. This is why I don't trust sales people at my door because of sneaky frauds such as these people. Its always that one dummy who messes it up for others.
Beware****** This company does bad business and are very deceptive. Watch signing contracts on promotions, thought I signed a 2yr promo and they signed me up for 42 months. I tried to cancel not realizing that was done to learn this is what they had done to me. Also downgraded services should have been billed 10.00 less they would not even correct there billing.
Horrid business does not respect its customers *****Do Not USE ****** You will be sorry!!!
On July 20, 2013, Vivint salesperson Jaden Hass came to my door to sell a home security system. He said he was trying to sell a certain number of systems and had colleagues waiting to install a system and that if I signed a two-year contract that day, the system would be installed at a discounted rate and the installation charge would be waived. I said that I wasn’t interested since I would likely be moving before the end of the year. Jaden said that wouldn’t be a problem, I would only have to commit to the service for a few months and if I moved in December I could cancel at that time. The installers did a rushed, amateurish job, drilling holes in walls and doorways without asking where they could place their equipment and plugging the system into an outlet required for other household appliances. (They placed the transformer in the garage, which would not seem to be the safest place.) On November 19, 2014, I called Vivint to say that I did not use the security system, could not afford to pay for it, and wished to cancel the contract. They said I could not do so and the contract is for four years. I told them that Jaden Hass had told me I could cancel the contract after a few months and I pointed out that it was almost a year past the date he told me I would be able to do so. They denied that Jaden Hass had told me I could cancel before the expiration date and only needed to subscribe to the service through 2013. I asked them to contact him to confirm what he had told me. They refused to do so and basically called me a liar. Vivint’s bait and switch tactics are despicable. Unfortunately, based on several other reviews, they seem to be SOP for this company.
I've had the Vivint Sky system now for two years and have continued problems with it. What was sold was not able to be delivered. Problems include cameras that don't stay on-line, thermostats the go through batteries every month, door locks that go through batteriers, changing features (mostly removing features - like Weather Channel display on panel is now gone, setting to disarm system when unlocking at door is no longer available, and others), and continuous problems with the website for remote access (can't see cameras, unsupported browsers, no smartphone access).
My contract was up December 2015. I jumped through all the hoops and sent all the necessary paperwork. I even had PROOF that everything was done. I had fulfilled original contract and did not want to extend. Come Jan 2016 they charged me. I called and spent HOURS on the phone for them to realize the mistake was theirs and they refunded. BUT WAIT, they charged AGAIN Feb 2016. Called AGAIN, and again several hours on the phone. Was told I had to speak the original person that cancelled account, and they would have to send email. NEVER heard from him. SO called AGAIN and HOURS later, supposedly have it resolved.
First I am not sure why I have to cancel services once a contract has ended. If I fulfill the contract I should no longer be charged unless I am in a new contract.
Second, customer service is a joke. Almost every phone call gets disconnected. You are transferred to so many different people. No one has direct extensions and no one ever returns phone call.
I see on their facebook page that this is NORMAL for them. I really feel ANOTHER class action lawsuit needs to happen with this company.
When the contract was up after five years I called to cancel and found out that they automatically renewed my contact for another year without my permission. I was never called or notified in writing that i had to write them that I wanted to cancel. The rep was rude the entire time. I was going to cancel becaused I moved into a rental until I bought my new house but the way I was treated today I will never use them again.
Vivint, Inc. Reviews
My system was sold to me on 6/5/23 and installed the next day. My sales rep told me h=there was a promotion in place that offered $1000.00 redit for a buyout. I explained i did not know my buyout. He explained i would need to call current alarm monitoring company and find out. He explained if it was over $1000 we coulld review for additional at that time. Two days later I found out my buyout was $1850.00. I sent the email with the buyout to my sales person for review on 6/8/23. I never got a reply. I texted, and emailed several times over the next few day and could never get a response.
As I did not want to expire my time period for cancellation deadline, I called the customer service department. I explained the circumstances numerous times to many different reps (which I have documented). I have called and spoken to over 35 different representatives and spent more than 4 hours of my time on the phone. Everyone tells me they will call me back but no one ever does.
It has now been three days shy of two months since the beginning of my service and finally was told today when i called for a resolution that would not honor anything over $1000.00. So much wasted time and effort here.
At first you are presented with the cost, which in my case was financing of $2,000. Over the course of 5 years, in payments of $67.41 and the initial payment is due that day. Then you fill out the credit application for Fortiva and that's how it's pitched to you that this will be paid for.
After that, they continue to automatically debit your payment setup each month for $67.41 (in my case), and you start getting your bills from Fortiva as well. Now you are obligated to not only pay Vivint that same amount each month, but pay Fortiva. And the agreement is absolutely predatory, with each payment only slightly reducing the amount financed, and if you are late, the fees are extravagent making it very difficult to actually pay down your debt.
While still being charged with Vivint. None of this is explained to you beforehand. If you contact customer service for either company, they will not give you any answers or help, just state that you are obligated to pay the other.
You are stuck paying twice for what they quote you at, both with Vivint and Fortiva, the rates are exorbitant, and there is no service to assist you with payment and billing problems; they just keep charging you. When you try to login to the website, it very frequently does not let you login, saying your credentials are not authenticated.
Then you click, "Forgot Password?" and they never send you an e-mail. You try calling customer service and they cannot help you at all. It is beyond predatory and deceptive to say the least.
This company is a complete fraud. Sold me over $800 worth of equipment and never installed it properly. Failed to keep multiple appointments. They will not show up or give you your money back. STAY AWAY THEY ARE A FRAUD AND COMPLETELY UNPROFESSIONAL!
The salesman said they were doing a promotion and for allowing advertising in the yard they were giving away the security system, and I only had to pay for the monthly service. He also said I could cancel it at anytime.
Lies! The next thing I know he is forcing a contract for almost $4000 with Fortiva, which is a predatory credit card company basically and you cannot cancel anytime!
So, now I'm stuck with a bill for 5 years, with Fortiva, for a system that was said to be free. The equipment didn't cost close to $1000. Where they come up with the additional $3000 is criminal.
We signed a 2 year contract with vivint almost 4 years ago. we paid off our equipment over two years ago. We cancelled our contract in november of last year because we did not need it anymore. They kept billing my card. I made a total of 7 phone calls (while informing them that the calls were recorded at my end, ( they maybe taught I was kidding ) to have the matter resolved with no success.
Each time they give me a different reason and when i asked to speak with a supervisor, they transfer me to a phone that is not set up to take messages, that does not have a live person and disconnect after informing you that it is not set up to take messages. The last reason they give, was that I was in a 5 year contract. when I informed them that i had the original contract in front of me and that it was for two years, they again transfer me to the supervisor's not messaging line. I again called and after notifying the person that the conversation was recorded at my end, I informed her that I was making an official verbal request to have vivint send me, both by email and regular mail a copy of my contract as exist on file.
So I can have my attorney review them both. She told me that she put in the request and that i should receive the email copy within a minute or two. It was never received. I think the audio recordings I have should be sufficient to proceed with a lawsuit which i will try and initiate next tuesday after i meet with my attorney to review the matter .. Meanwhile, they still continue to bill my card.
Vivint Forttiva credit We are now getting charged double-once by fortiva and Vivint Fortiva which is the company who gives credit for the monitoring service (who we were not even supposed to need) My system no longer connects to the WiFi and does not work. Monitoring never calls when alarms go off. We are being robbed semi-daily. Vivint cannot fix the issue over the phone and refuse to send out the technician because they say (this is insane) the last guy who came out here is nit comfortable because I had a machine gun in my jacket. HaAHaA ludicrous!
So now I’m stuck with no working security system and they will not repair it. Completely against their policy. I told them I am being hacked and need to talk to security but they refuse to let me speak to security. This is a scam which I believe Vivint is unaware of but we need to find out who. When I call them the person answering is not Vivint. Vivint fix this!!!! Refuse to fix my panel and look into security issues. Double charging
Christopher J. Adamson was a prior salesperson for ADT alarm company, he sold us a system from ADT. Before the contract was up he called on us and said Vivint had taken over ADT's contracts and would update the system for free and we would have a new company which was Vivint. I said OK as our ADT system was outdated and had begun to give us false alarms and technical problems.
Sounded like a good deal at the time. Later ADT kept charging us, so we called Mr. Adamson and he said it was a clerical error only for one month and he would correct it. He also sent his personal check #343 to us (which I have a copy of) for the sum of one month ($55) to cover the "mistake." A couple of months later I noticed ADT still charging our CC $55 a month plus the money we paid to Vivint each month. I did a CC charge-back on ADT but realize I will undoubtably have to settle up with them.
Another call to Mr. Adamson and he said this had "never happened before" and he would take care of the "mistake'. Now a few months have gone by and Mr. Adamson will not answer our calls after promising us more money. I'm in negotiations right now to buy out the ADT contract before it does any more damage to our credit rating and planning to use my corporate lawyer to take Mr. Adamson along with Vivint to task. I wonder how many more folks this guy has swindled?
Vivint Security system defrauded me and they want me to pay for equipment and it is not transferrable to any other company they are fraud company and they dont let you cancell they make you take there services and if you care about your credit you are forced to pay it ,the law says that you dont have to pay for a service if you no longer want it and i been trying to get this stuff out of my house and they keep saying that i have to keep it looking for ppl scamed by vivnt to start a law suite
I was a DEALER for Vivint. I paid over $2700 for equipment with NO CONTRACT. When the service technician skipped two install appointments, they offered a $300 credit. When hooked up, they never gave credit. I canceled and they put me into collections for $357. No explanation, no paperwork, just sent my debt to a 3rd party who says they don't care. Pay or leave it on your credit.
AVOID THIS COMPANY AT ALL COSTS. I WAS A DEALER AND THIS IS HOW THEY TREAT ME. IMAGINE HOW THEY TREAT AVERAGE CUSTOMERS.
I used Vivint for my home alarm system since approx 2008. Last year ( 2018 ) I sold my home and cancelled their service sending in some paperwork they requested. Since it was used for my home business payments came out of that business account along with other charges. I assumed they canceled my service since it was shut off and I moved, but I recently audited tge account and they have been charging for no service for over a year.
I called in on 8/11/19 and explained what was going on and they kept me on hold to apparently frustrate me or well over an hour ( on and off ) then tried to pass me off. Finally my phone died and I gave up. They never tried calling me back or emailing me. I cancelled once and now this! I emailed them and also have not heard back.
Don’t use these guys as they just want to bleed you for whatever they can. I was a loyal customer for close to a decade and they did this to me. Imagine what they will do to the new ones! Bad management. Too much golf and basking in the sun and not enough ethics training!
I purchased a cloud storage system from spacemonkey several years back because it just looked like a great option for mass storage. I was given a physical drive to hook up in my house and 1tb was mine and the other 1tb was Vivints/Spacemonkey. I have always used this drive even though it was not near as good as dropbox, because it was also saving video from my vivnt doorbell camera. I put everything on this!
On 4/30/19 I was having issues (more than usual) with my drive. I contacted Vivint and told them the issues and they informend me that an email was sent to me a few month ago saying they were discontinuing the service. Their e-mails normally go to my junk or promotion file. spacemonkey.com the location that you log on to access your drive still is advertising as of 5/1/2019 that it is the storage of the future.
I was informend on the phone today that physical mail was sent out to those without e-mails. Vivint requires an e-mail for the service so I am not sure how some people get physical mail and other didn't. My lively hood was on this drive and my entire family pictures. There was tens of thousands of hours of work on that drive and the majority of it will have to be recreatetd. The files of pictures and videos that I lost will never be able to be replaced. There was photos of families and photos of friends that I can never get back.
The process they used in notifing people that are supposed to have "peace of mind" using their service for backup storage was just unacceptable. To me this caused me to lose trust in a company that advertises "The Key To Peace Of Mind". How can I have peace of mind when the service that I purchased for protection deleted some of my most valuable stuff.
This was unacceptable! A phone call with a voice mail would have been better! A peace of physical mail would have been opened!
I cancelled my service with them on August 16, 2018. Followed there requirements of send them an email requesting cancelation of service. To thid day they are still trying to bill me for non-existing service. This company is worst than bed bugs.
I changed my account number, and now they are sending me a bill for $215.92. I am now contacting NY State Consummer Protection to file a claim against them. I even sent them a copy of NY State Contract Laws, which doen't allow them to charge more than 5% of remaining contract or $50 which ever is smaller.
Do not get involved with this company.
I had a new security system installed in my home. Over $3,000 of equipment. This was done in February 2017. I have had nothing but issues with it since. I have had technicians out 11 if not more times and another that cant come out for another 2 weeks. I call in and they waste much of my time troubleshooting before they decide to schedule an appointment . I do not have the time for this. the doorbell camera still does not work. Our home has been vandalized on a regular basis they have come to my door and even egged the front door . And the doorbell camera does not record. They have terrible customer service and cannot keep this fixed it may work a few days and then it stops for weeks on end until I have time to call it in again. I have called and called. They are supposed to be protecting my home and I am paying them to do that... all I want is my contract cancelled so I can find a company that works. They already took a year-and-a-half of my money for a system that does not work. I don't want back what I put into it they can have that I just want them to tear the contract and let me move on to a company that can protect my home.
A few years back I was sold a security system via a door-to-door salesman. Both the salesman at my home and the one I spoke to over the phone told me I could cancel at any time. Three years later due to hardships I called to cancel my service. I was informed at that time that I was locked into a six-year contract. They refused to cancel my service unless I paid another $1600 to "buy out” the remaining time. Vivint is a shady company to do business with. There service was misrepresented from the beginning and there customer service is non existent. Avoid them at all costs.
Signed a 3 year contract and all equipment installed and free. Can move to another address is we were to sell or move. OK, but we had to move for work, and I wrote a letter that we would not be able to use the system and that the new home owners could not afford to use the system either. That we did not need to move the equipment because we would be living in our RV for well over a year because of work. All of this was put in writing. They would not cancel our service and we were told we still had to pay almost a year of service.
I questioned, how I can still have access to comaeras and door security and window security to a home that was sold to someone else? I ask if I am still paying the service then I have the right to access the home security. Luckily I am not a theif nor want to view the new owners home but I COULD. I ask them how this is allowed. I CONTROL THE SECURITY ON A HOME THAT SOMEONE ELSE HAS NOW PURCHASED. I could not get an answer and if I have access to such how many others have control of a panel of security in a home they no longer live in? I ask them, so if something happen to this home owner, do you feel you would be liable? NO RESPONSE. This truly was a concern for me........
I feel they should have some safe guards for this. I feel they should give break in contract if home is sold for whatever reason. I feel they should have answers for these questions when asked about the safety of new home owners. I sold this home to a very young couple that would never think to worry about such matters.
We have had a problem from day one with this company! The cameras never worked, space monkey never works and they want to charge me to fix their equipment!!
They sign you up with a 5 year contreact that your NEVER chose ($4500 to get me out of a contract we never agreed too) and then they must ONLY hire rude people who only want to take your money and NOT FIX the problem!! I have called them numerous of times with complaints etc with the same outcome NOTHING!!
They set up appointments then cancel them without notify the customer, who is waiting around for them. And then they lie to you, They will do anything to rip a customer off!!
They need to be out of business ASAP!
I also agree with all the other complaints on here!!!
SHUT THEIR DOORS!!!!
I've been a customer of Vivint's since 2014 - and it was the WORST mistake I've ever made! Almost immediately and just about since day ONE I've have had nothing but issues. Whether it'd be faulty equipment, false alarms (resulting in Bridgeport Connecticut's PD and/or FD to my home), premature failures in equipment, etc. I've made every attempt to try and cancel but shortly after joining in this farce of a company... they've managed to keep me as a paying customer. It got so bad that in the beginning they off ered be lifetime "free" service calls., (which is not inclusive as the norm).
After the other night though I've had enough, and reached out to my local news "Troubleshooters" for their help. Approximately 11/18 I received a 'cold call' from a rep at Vivint asking how service was working for me; etc. and though I expressed (may times prior) my previous complaints; and displeasure this rep; was successful in 'up selling' additional equipment to me.
and advised though a supposed recorded call - my monthly additional charges, and that there would be no upfront costs.
To my shock a week later - I happened to look at my bank account and seen a withdrawal for $-183.43. . I immediately signed into the website and to my shock I was billed for the equipment! I contacted Vivint and was blind-transferred 3x after this; I spoke with a rep and I advised not only was I unhappy with the transferring unnecessarily but - that I wanted assistance from this rep and if no one else, a supervisor.
After a 3+ minute hold, the phone began ringing and another CSR (Customer Service Rep) answered the call. I immediately handed my mother the phone as I was in no further mood to talk. My mother (Co-Owner of Home/Contract of service) briefly explained the reason for the call... yet the rep said we were to be billed for this equipment. Though speakerphone, I heard the conversation and got on the phone to speak with Juan (I have ID#) and he repeated we were due to be properly billed for the equipment and asked whom I spoke with when initially offered this equipment.
I politely said I did not have the name(s) - as there were multiple people I spoke with during the up sell call and asked for a supervisor or someone who can help me with this issue and to CANCEL the remainder of this contract/service but... he stated he could not directly get a supervisor but would again need to transfer me to another department as "he had other calls to take" - beyond my anger I stated to go ahead to transfer me, and then I was disconnected!
I've worked in the Customer Service and Sales Industry for 20+ years and I've never experienced anything like this. If I treated my customers/clients that I've worked with - as I've been for treated 3+ years I would have long since lost my employment., for insubordination, at the very least - as I know for a fact you cannot treat a customer new/existing like this without word spreading and eventual loss of the customer, and potentially the company!
There are so many negative reviews of this company online besides here, but the old saying applies "if I only knew then... what I know now" applies for sure! My own Great-Aunt who is a neighbor told me shortly after I joined with Vivint stating "Jeez, I wish I knew, I would have told you to stay away" as she too, had issues and received false/empty promises.
Sales person by the name of Josh. Came to my address . Josh said he was athurorized by the HOA President to sell home security system. He did not have a letter but he did say her name. With that i listen to his sale pitch. It was as usuall it was a full court press. I was in a hurry. I was told to sign because I was told it was a trail period. I was told I had thirty day to cancel. The system malfunction in less than a week. I decide to cancel the service. I tired calling Josh. Voice mail was unavailable. Called customer service. Was told they would get in touch with Joshu to get what kind of cancellation I was sold. No one called me back. I called and sent several emails to cancel and pick up there equipment . No respponse from Vivint. i fell like I was lied to several ways. I felt like Vivint lied to me to get in a five year contract. I am pissed on low they went to trap me . I am ready to go to court. Please help me.
From the moment I signed up with Vivint (then called APX), there was trouble. The original salesman promised me free quipment upgrades. When I got an email advertising a special deal of an upgrade for $250 a couple years later, I called to see what was up with that. Upgrades are never free they said, and that salesman was no longer an employee of theirs. After demanding to speak to multiple levels of managers and horus on the phone, I got my free upgrade. But it was very stressful and time consuming.
Also, right after buying the system there was a local news story about their sales people promising elderly folks that part of the proceeds went to the fire department which was false.
When I moved, I had problems. Technical and billing. Don't remember the details but it tooks days to straighten out. There were other various problems over the years (I was a loyal customer from 2008 until recently). The vibe I got the whole time is they want money and they don't care how they get it.
The final problem that made me decide to write bad reviews is that when recently I tried to cancel after moving again, they use that as one last opportunity to screw the customer. I saw another review that popped up first thing, dated this month, reporting the same experience. Here's how it went down:
I call and ask to cancel. After spending a few minutes pleading with them to believe me that I can't use a system at my new place, they instruct me to send an email with specific details. I ask when I can get a refund for the near-month I just got billed for, but won't be living in the home to use any longer. I'm told I have to call back in a few days after they process my email. Call 4 days later (instructed to call 3 days). They didn't get the email they claim. I definitely sent it, very exactly following instructions, and got nothing back saying it was wrong.
I send the email again after hearing a speech about how the rep believes the company is great and always is striving to help the customer. She promises to call me on a specific date when she will be back in the office to confirm everything is good. Of course, she lied and doesn't call. I wait an extra couple of days and call again. The gentleman is quite rude to me and repeatedly states that I can't get a refund no matter what anyone told me, because I signed a contract saying they could do that. I told him I would write bad reviews. He was entirely unconcerned and gave me a really sarcastic "HAVE A GREAT DAY SIR!".
I've had similar experiences with their reps in the past when trying to negotiate down my ridiculously expensive bill.
Don't use Vivint. They are out to steal your money. There are much better and cheaper options anyhow.
After 3 years of service we decided to cancel. We had been having problems off and on with batterys going dead, units quit working and over all aging system. We sent in the written notice as required, but 15 days later we were charged for another month of service. I called to ask why and was told I had to give 30 days notice and that I needed to read the fine print. I said really, after 3 years you are going to use the fine print card on me? Was told yes thats exactly what they were going to do.
Even after 3 years you wont pro rate it for me? The respose was no and that I I liked they could turn the service back on the the added month. So not only did they stick me for an extra month but they didnt even have my service on.
Dont be fooled into thinking this company cares anything about its customers. Sign with another service.
I contacted Vivint alram system via internet, the moment i clicked on submit button i got a call from a guy asking me for my address to see if I qualify, I told him I am not giving anyone my address (I am looking for a secuyrity system for my home so it makes sense) until I know who is on the other side of the phone, so he agreed and sent me an email, going back and for with questions via email and also pohone conversaion, I asked specificaslly several times if the camera of the security system are wireless and was told that they are the only hole they will make is for the 7" control pad, he went on telling me I should take the 60 months deal to get a better rate and I asked him about what happens if I move oversead in less than 5 years will I be liable to the agreement and he said quote" its ok we dont work overseas so don't worry , the agreement will be voided.
5 days later the installer came to install the system, teling me none of the cameras are wireless and they will have to run wires and he doesnt get why the office told me otherwise.
Eventhough I specifically aske about the cameras being wireless and then found out they werent, I called my landlord and he said as long as I fix it after i move , he doesnt mind.
The installer attached the 7" control pad (making necessary holes) and gave me his small phone to sign a docusign agreement, because that I caought Briggs Romeril lie about the cameras I decided to sit down and read the fine print, where I figure that I was lied to again for a sale, but if I cancelled in less than I would be liable, I then called "myaccount manager" which I never communicated with before and he told me that there is nothing he can do and minimize my concern about ther misrep byBriggs Romeril, he even told me only if you move overseas and in the army you can void the agreement in less that 60 month (*another lie caught)
I said I am willing to sign a year by year agreement which was totally ignored because whatever i said was responded with same monotonic responseI apologize but this is the rules",no saknoledgment about the misrep, lies or hard sale, so I cancelled the whole thingh, the installer took out the control pad and was left with holes in the wall
I am in the sales business for almost 3 decades, I train sales for 15 years, you can't lie or misrepresent for a sale, thats illegal, shameful and I was thinking about ther people that dont read the small fine print, those who believe the rep and trusted him with their address and home
shame on this company be aware of the fine print and I would NEVER let a company like this to secure my home
I never received a copy of the 5 year contract, which I never signed.and which I find outrageous. The contract I received 5 months after installation of products did not contain my signature. I was never inormed of the length of the service involved.
I sent a copy of my passport to the Vivint fraud department for a signature verification stating that the signature was not mine. My appeal was denied even thoutgh my middle iniial was not present on the contract.
I have been a victim of a fraud and of elderly abuse which is a felony.
After speaking with a Vivint Rep on the phone, he agreed that I had meet the termination notification requirement. They informed me that it would take up to 30 days to terminate the service. On 14 Aug 17, Vivint withdrew another $50.00 from my account for payment. On 18 August, I called Vivint to inquire about my pending termination and the $50.00 and I got a brash, smart a*s female who repeatedly tried to talk to me about why I had terminated my service. I had to inform her that I was only interested in learning when they were terminating the service and why they took another $50.00 from my account. She simply said it was part of the 2003 contract. I was informed this brash a*s little witch that Vivint was nothing but a rip-off and that the 30 day termination wait was only to collect another payment for service that where going to terminate. Again, all she would say was it was Company policy. Of all the companies that I have dealt with over the past 50 years, none have a 30 termination of service wait. Again, my feeling is that I was ripped-off by Vivint by having them wait for 30 days before they terminate service and collect another payment that they were not authorized. I will be sure that all are informed about Vinint rip-offs.
Worst customer service ever? Never deal with this company, they won't let you out of your contract. I had to sign for 6 years and had problems from day one with faulty inept installation technicians, false alarms, faulty products and ridiculous hold times when you have to call the customer service center. I fussed and fussed and they do not care.
Tried to get out of the contract after complaining and complaining and still have over a year to pay them on my 6 year contract. Speaking to managers and Supervisors does not help, they do not care. They do not listen to "recordings to ensure quality".
I will tell everyone about this company and would never recommend them. They are a total scam and ripoff to not let you out of your contract when you have problem after problem because of their company and technicians. I hate that I have over a year to keep paying these bastards!!!! Do not deal with this expensive ripoff company, get a wireless system for less than half of what I pay now. They are horrible.
Almost a year ago, I had Vivint install a security system with video camera monitoring. After a couple of days I called them to have the system removed because it was causing interference & causing my internet not to work. The Vivint Technicians came, removed their equipment and left the junction box wires disconnected. When I asked them to reconnect the wires as before they installed their system, he said the don't do that. He also chipped of the corner of my brick & shorted my Doorbell wires as he was removing the doorbell camera then laughed as he saw a huge spark. They left huge holes in my wall where the Video Screen/ Keypad was mounted. After talking to Vivint Sales about this issue, they didn't seem to care about Customer Service and any damages or inconvenience they caused. I had a working Alarm System before having Vivint install their system and now I don't have any working Alarm System. Their Technicians Attitude was very Unprofessional and I just want to warn everyone of their Horrible Customer Service.
I purchased a home security system from Vivint in July, 2012. The salesman came to my home when I bought the system. I have dogs. The salesman knew I had dogs because my dogs were here when he was here. He failed to tell me that dogs would set the alarm off as glass breaking. They couldn't ever fix that problem so I ended up with a security system I could not use. I paid for this system every month, on time, and as agreed and thought once I got to the end of the term in the contract (42 or 48 months) that I would be done, but, oh, no. They aren't finished with you yet. Vivint continues to bill month after month for the terrible service they provide and when I called to cancel, they state that it is in the contract that I must provide written notice to cancel and then they have 30 days to keep billing me. Tell me what service do you have that you cannot cancel with ONE phone call? The answer would be no service - every service we have can be canceled with ONE phone call. This company employs in its contract this nonsense about having to provide written notice and then the games they play saying they never received it. I filed a complaint with the BBB and Vivint's defense? You got it - the fine print in that contract that provides them the right to abuse and continue sucking money out of an unwilling consumer. Any reputable company would rely solely on its service and allow its customer the freedom to choose. If the service is good, the consumer will want to continue the service. But not this place - this place inserts fine print into the contract that makes it beyond difficult and frustrating to ever get free from them. Ultimately, I had to file fraud with my bank to stop them. A stop payment did not work and that is when I filed fraud with my bank and I filed a complaint with the BBB and the FTC. BUYER BEWARE - do not use this terrible company, they do not care about their customers one single bit. The do not fix problems when you have them and they will take every last cent they can get from you and what they will put you through to get rid of them is beyond crazy. If you want a security system, go to a company that values its customers - this company does not. The sign of a terrible company providing terrible service lies in one question: What is the procedure to cancel the service once the contract term is satisfied? If it is anything besides a phone call, it's a game and a scam - it is language inserted into the fine print to suck as much money out of an unwilling consumer as it can get because it cannot rely on the quality of its product or service to make a profit.
A few months after installing our system, our garage door would spontaneously open. The alarm would be turned on or off, night or day, weekday or weekend, didn't matter. It would constantly open.
I have had 3 technicians come to my house and replace multiple components within my garage. It continued to open after every visit.
Recently, prior to the last tech coming out, I had to call them back after waiting two weeks for communication from them which never happened.
Now the vivint app even tells me my garage doors are open when they aren't. I am unable to trust the alarm system as a product.
They told me over the phone that when the most recent tech came out, if the condition of the equipment looked good, they would waive the cancellation fee and remove the system from my house.
The tech arrives on-site, I explain the issues, he then sits on the phone for 20-30 minutes with corporate. He then states that someone will be reaching out to me in the next few days.
I receive a call from custer loyalty stating that they cannot cancel my service because the equipment works and they have replaced multiple pieces multiple times.
They have since called back stating that they are unable to cancel my service, but that I should simply disconnect the non-functioning equipment with my alarm system.
There was a salesman that came door to door. He told us that we could try it for 30 days and if we don't like the service, we can call and they will come and get their stuff. When we called, they tried to say that it was only a trial period of 3 to 5 days. I have text saying the guy lied but they wouldn't do anything. I also called the BBB and they said that i didn't have enough information for them to take care of it. It has caused me so much pain dealing with all of this. The guy lied to us. Now it is on my credit report. My credit report was good until this. We are trying to buy a home but these people did this. I want this resolved asap.
I discontinued services with Vivint home security services after 6 years. They would not support their faulty equipment, which sent off false alarms, but they had no problem collecting their monthly fees. I replaced them with a different home security system. This was in August 2016. Since then, they have continued to steal money from bank account. I've had to pursue filing with the bank, finally closing out that account and opening another.
They have called me no less than 5 times/day on my home number and 2-3 times/day on my cell phone from a multitude of different phone numbers.
I've contacted the MD State District Attourney's Office but have received little help there.
Started wth Vivint after they came to my house one evening. Nice enough. First clue should have been them installing immediately.
Problem after problem with equipment. Mostly because they had to use boosters to get signal throughout my home. Finally got it working after 2 months.
Tried to cancel after week 3 and was told we could only cancell within 3 days of install.
Told the crappy panels by doors would be upgraded in 3 weeks and they would come replace. Never happened afer repeated calls, I gave up. These panels do not tell you if alarm is going off, or the area in which the alarm is going off. They are useless except for arming or disarming.
Now my sensors are not working. Sent out a really nice guy to fix this, but he cannot put a in frame sensor in my front door because it is a double door. There is not enough room to drill for the sensor. The only other option is two large white boxes. One on each side of the door frame (Middle of the double doors)
I told them that would look hideous and I wouldn't let him put in my home.
We called company together (second time). The loyalty guy told the installer to put in a glass break or motioon detector and forget putting a sensor on the door. Problem is 1. Glass break will not sound if door is opened and 2. Motion detector is no good on with people in the home. (ie: at night) So neither is a good option. The installer explained this to the guy and he told the installer, "They cannot cancel a contract because one piece of equiptment is not working."
When I asked for a refund for the month because several sensors were not working, I was told I would get a partial refund only for the sensors not working. What BS is that! I guess we just throw the dice and hope they try to break in through the doors/windows that the sensors actually work?
Sick of this company and all the crap. Finding a lawyer and taking them for some of the $2 Billion they are apperantly worth!
I cancelled my account for my home security when I moved back in June 2016. I have been continuously charged monthly bills since. I have called numerous times, and every time I’m told that the cancellation is “Pending” and that they have to email the department responsible for reviewing such accounts. It’s been months and still no response. I’m being charged $49.99 a month and we have incurred $136 in insufficient funds fees because of the illegitimate charges. Every time I call, I’m told that they have emailed the “department”, when I ask to speak to that department I’m told that they don’t accept phone calls and that is the best that they can do. Meanwhile I’m still being charged. I called again today and for the first time I’m told that the cancellation notification must be written. After I’ve called numerous times this is the first time I’m being told this????!!!! I expect a full refund for all charges including the fees incurred from those charges.
Please be aware of this company, it is truly a scam. We let Vivint into our home they made their sales pitch which sounded to good to be true and told us we had 30 days to cancel, he would pay our first bill and throw in an Amazon Alexa and 2 cameras for free. He wrote us a check to prove he wasn't lying about paying the 1st bill. He wanted to install same night but it was getting late and we have kids so we told them to come back tomorrow but he insisted on that night very pushy but we told them no tomorrow is fine. So we get all this cool equipment and the next day the installer comes and the thermostat is not compatible so he asked us if we had a HVACtech to fix the problem, we say no and calls a HVAC TECH from the yellow pages to come out and install their new thermostat since they could not do or figure it out. The HVAC guy tells us our thermometer is very good quality and we should not replace. They ask for pymt for coming out and Vivint tells them they are not paying because the rep on the phone told them they didn't have to pay which was a lie. So we get the equipment installed and have trouble viewing the door bell camera and other things. We called to let our rep know they come out and tweak some things but it's still not functioning properly so before our 30 days we call to cancel and they tell us we are in a 5 year contract and cannot cancel and if we do it would be a substantial amount of money. After arguing for 4 hours I finally get someone to agree and cancel without fees and to refund my money only to have someone call me the. Dry next day and say what the other manager said is null and void because he can't make those kinds of decisions So I argue for another 3 days and found a text where the original sales person slipped up and said something that benefited me and I had the contract removed and money refunded. I told them to put it in an email as a confirmation because at this point I didn't believe a word they said to me. I went through a lot and the customer service was terrible They lie and say whatever just to get you off the phone or to make you believe there's nothing they can do. Very deceitful and the lies are amazing. If you sign a paper at your home, BE WARE ITS ACTUALLY A CONTRACT. DO NOT SIGN ANYTHING, ITS A SETUP. I AM NOT SURE WHAT THEY WILL TELL YOU TO SIGN BUT MORE THAN LIKELY ITS A 5 year contract not cool at all
I started with Vivint mid Nov of 2016, after 3days of troubleshooting a technician was scheduled at a month away and I was advise that my free trial will be extended. During December 2016 while on vacation I notice that the cameras were not functioning correctly, I called Vivint and more trouble shooting was completed and I still had issues with the system so I called back to cancel and they told me they couldn't not cancel unless I pay 2,800 upfront. I got upset and hung up the phone and called back for a resolution, then I was set an appointment for January which they canceled, during this month there was a fight in my house and non of three camera caught any part of a 30min confrontation. Then someone ran over my mailbox and my outdoor camera didn't record a thing so I called Vivint again and they apologized and credit me 10.00 and scheduled another tech for Feb 4, 2017, which they cancelled later on and set it for the 11th. Now today Feb 3rd, I'm just got a text message saying that they had to cancel my appointment again and it is now set fir the 13th and if I need to cancel this appointment to give them a call. Well, I did and they had no sympathy in their mishaps and told me that they couldn't change the appointment, at this time I'm super fed up with paying for equipment that do not work and hasn't since the day of installation so I requested that they must cancel and pls pick up the equipment and the rep said well do you have 2,800 to pay now and I said no but I will on the 21st and you cam get your broken equipment until then because its holding up space from my future equipment and the rep said well when the tech get there you can take that up with him and he will collect the equipment but I'll still be charged for it...at this point I dnt even care anymore. I hate their service and faulty equipment and hope no one else experience what I have.
Alarm sounded of new years eve glass break off .nobody called me at all.. called on monday they told me panel was not sending a signal to the central station .....1/2/2016 couldnot be fixed until 1/16/2016 they cannot come sonner these people shpuld be put out bussiness and return my 1600 dollars used to cancel a panel that didnot work... and actual it didnot work since 5/2016
Vivint are liars and thieves. They came to install a security system. They couldn't get it to work. They came back 2 more times, each time telling me it was a quick fix. They were here over 2 hours and couldn't get it to work.
They are charging me a monthly fee and the system doesn't work. They won't let me cancel the contract even though they told me I had 30 days after the system worked to decide. It's still not working and I can't cancel the contract.
I have no clue how a multi-million company operates in the United States of America, but I've been dealing with Vivint Home Security since May 31, 2012. They came to my home in Deltona in Deltona Florida, offering a better home security system with the understanding that they would payoff the previous security firm with any fees due. That never happened. I had to pay go to Court and settle the matter where the other service was discontinued with no deficiency judgement against me.
So from May 31 2012 to November 25 of 2015 I had the service with Vivint. When I called that company at the end of November I was told that I could get service for twelve months and pay a rate of $48.98 a month which includes the door lock system, thermostat and lights, but those systems were not operational in the orginal service since I had to replace my central air with a manufactures thermostate that does not link up with Vivint. Now I call today to rengoititate my contract after being being pre-empted several times with my cellular phone I must have talked to several agents at Vivint from there ,loyalty department, they were either rude or very disruptive with me and one agent told me that they have a recording indicating that I agreed back in December 2015 that agreeed to a 36 month verbal agreement.
I'm 71 years old and I have better common sense not to agree with those terms nor would agree to 36 month verbal agreement that does not hold up well in Court. You have to read the fine lines about verbal agreeements which can be dishonest by both parties and can be null and void. The minute these people make a move on my bank account, that's the minute I will notify law enforcement to make a stance on there door steps, with a legal subpoena to appear in court with what they have on me. The more compliants they get they need to shut this company down for good.
We installed a Vivint alarm system and within the month have had nothing but issues. We scheduled several tech appointments to have them cancelled by the company and after taking the days off of work each time, the tech failed to show informing us that it service call was cancelled by Vivint Inc. After sending in multiple cancellation requests via USPS mail, we still have not been able to cancel with the company. We are still being charged money each month after disconnecting our service and uninstalling the system. We were informed that the money will NOT be refunded to us and will be responsible for the entire contract amount despite our multiple requests to cancellation via telephone and mail. The customer service representatives are always rude and unwilling to help and unwilling to cancel our contract. We want this contract cancelled and our money refunded immediately which they fail to do. In addition, when the company installed their system, they took equipment from our former alarm company which was not theirs to take after we specifically advised them to leave ALL old equipment with us. This company has stolen equipment that was not theirs to take, refuses to cancel our service and refuses to refund our money for a system which is no longer active and in use. We have many service calls to this company which the company has record of. Multiple cancellation requests were sent in to the company in May and nothing more was heard. It was our assumption that this had been taken care of until the monthly charge was taken from our account on 8/23/16. When I called, the refused to refund the money and would not relieve us of the contract. Vivint is a scam, a rip off and definitly not worth the aggravation. I am sorry I waisted my time and money! I have filed a complaint with the better business bureau and will continue to tell my story to all media outlets until this is resolved. We simply want our money back and the contract cancelled, I dont think that is too much to ask for but yet, they refuse to do so.
On or around August 5, 2016 I called into vivint customer service to help with a issue involving the ability to log into my account online. During the course of representative helping me she discovered that the issue was a result of the service never being completely activated at my house by the installing technician. The service ticket from the technician showed that the job was marked complete but he failed to activate the service with the monitoring system. As a result my system was never monitored since May of 2014, almost 2 1/2 years. By all appearances the system was working. I was able to arm and disarm, view cameras, and control my thermostat, but from what the representative told me if the alarm was triggered for any reason the signal would have not gone to the monitoring service for help.
For almost 2 1/2 years I paid $68.99 for a false sense of security. With kids home alone after school it was unnerving knowing that if someone tried to brake in they would not have been able to get help. The representative that helped me said that because the mistake was on vivints side due to the technician error they would give me a down service credit or refund for the time that my alarm was not monitored, but first a technician would have to come out and complete the installation. After the technician was done I was suppose to call back in for the credit. on Wednesday 8/12/2016 a technician came to my house and fixed the problem along with another issue that he found with the original installation.
On Monday 8/15/16 I called back in for the credit I was told about and was told that vivint would only give me a credit for 1 month of service instead of the full time I was down because it was my fault for not performing a monthly check on the system as outlined in the contract. At no time with a salesman and 3 service technicians in my home over the past 3 years was I ever informed that it was my responsibility to do a monthly check of the system. Furthermore I asked around with friends and family who also have vivint they were never maid aware of that policy either. If this is truly the responsibility of the customer and vital to the operation of the system then Vivint should make sure that there technicians teach customers how to do this. Instead I believe this is something written into the contract to help absolve them from liability.
I feel like vivint basically robbed me for 27 months of payments for a system that would not have done anything to protect my family in the event of an emergence. This is not right and vivint is very lucky that nothing happened to by family as a result of there mistake, otherwise this would have made a very good lawsuit. I was ready to stay with vivint if they would have made good on there offer for the downtime credit, but because they turned around and tried to put this on me and only offer 1 month when by all appearances my system looked like it was working fine. I found that insulting, especially since it took the representative a while and calling around to other departments to figure this problem out.
Moved from Carlsbad nm to spring. Called vivint to transfer my account ( 3 yr contract with a yr and a half payed on it) to spring. They hooked up system and increased the contact to five years. I am out of work and can get the same service for 16.95 per my. They charge 54.95. Did not realize this until I tried to cancel. Service installer did not explain contract. I thought it was a transfer that I asked for. This is stealing from me.
So I had someone come into my home to do a demonstration. He needed a credit card on file in case I decided to choose this company. After the demo, I told the guy I am NOT interested, remove my credit card on file and DO NOT charge anything to my card. He assured me that my card will not be charged. They only charge cards AFTER the installation is completed.
Next day, I see a charge pending on my card! I called the company and gave them an ear full! They claim a refund will be done and I should see it the next day.
Well today, the charge is no longer pending, it has gone through on my account. I called my local police department and filed a police report and called my bank to dispute the charge.
I then called Vivint and spoke with a very nasty, rude, trailer park trash, and incompetent rep by the name of "Brandon" who of course refused to give his last name.
I requested a supervisor and this troll says he doesn't have one. Good thing I was not in close proximity of this guy cause I would've socked his disrespectful ***! He goes on to tell me that a paper-check was mailed to me on the 14th from Utah and I should get it today. WTF! What planet are you on? It does not take 2 days for mail from Utah to Maryland! Mail from ATL to Maryland takes about 4-5 days, so please, cut the ********!
DO NOT GIVE THESE PEOPLE YOUR BANK ACCOUNT INFO, CREDIT CARD INFO OR DEBIT CARD INFO! This is how the reps are paid. Once your card is charged, the rep is paid his/her commission. This is why I don't trust sales people at my door because of sneaky frauds such as these people. Its always that one dummy who messes it up for others.
Beware****** This company does bad business and are very deceptive. Watch signing contracts on promotions, thought I signed a 2yr promo and they signed me up for 42 months. I tried to cancel not realizing that was done to learn this is what they had done to me. Also downgraded services should have been billed 10.00 less they would not even correct there billing.
Horrid business does not respect its customers *****Do Not USE ****** You will be sorry!!!
On July 20, 2013, Vivint salesperson Jaden Hass came to my door to sell a home security system. He said he was trying to sell a certain number of systems and had colleagues waiting to install a system and that if I signed a two-year contract that day, the system would be installed at a discounted rate and the installation charge would be waived. I said that I wasn’t interested since I would likely be moving before the end of the year. Jaden said that wouldn’t be a problem, I would only have to commit to the service for a few months and if I moved in December I could cancel at that time. The installers did a rushed, amateurish job, drilling holes in walls and doorways without asking where they could place their equipment and plugging the system into an outlet required for other household appliances. (They placed the transformer in the garage, which would not seem to be the safest place.) On November 19, 2014, I called Vivint to say that I did not use the security system, could not afford to pay for it, and wished to cancel the contract. They said I could not do so and the contract is for four years. I told them that Jaden Hass had told me I could cancel the contract after a few months and I pointed out that it was almost a year past the date he told me I would be able to do so. They denied that Jaden Hass had told me I could cancel before the expiration date and only needed to subscribe to the service through 2013. I asked them to contact him to confirm what he had told me. They refused to do so and basically called me a liar. Vivint’s bait and switch tactics are despicable. Unfortunately, based on several other reviews, they seem to be SOP for this company.
I've had the Vivint Sky system now for two years and have continued problems with it. What was sold was not able to be delivered. Problems include cameras that don't stay on-line, thermostats the go through batteries every month, door locks that go through batteriers, changing features (mostly removing features - like Weather Channel display on panel is now gone, setting to disarm system when unlocking at door is no longer available, and others), and continuous problems with the website for remote access (can't see cameras, unsupported browsers, no smartphone access).
My contract was up December 2015. I jumped through all the hoops and sent all the necessary paperwork. I even had PROOF that everything was done. I had fulfilled original contract and did not want to extend. Come Jan 2016 they charged me. I called and spent HOURS on the phone for them to realize the mistake was theirs and they refunded. BUT WAIT, they charged AGAIN Feb 2016. Called AGAIN, and again several hours on the phone. Was told I had to speak the original person that cancelled account, and they would have to send email. NEVER heard from him. SO called AGAIN and HOURS later, supposedly have it resolved.
First I am not sure why I have to cancel services once a contract has ended. If I fulfill the contract I should no longer be charged unless I am in a new contract.
Second, customer service is a joke. Almost every phone call gets disconnected. You are transferred to so many different people. No one has direct extensions and no one ever returns phone call.
I see on their facebook page that this is NORMAL for them. I really feel ANOTHER class action lawsuit needs to happen with this company.
When the contract was up after five years I called to cancel and found out that they automatically renewed my contact for another year without my permission. I was never called or notified in writing that i had to write them that I wanted to cancel. The rep was rude the entire time. I was going to cancel becaused I moved into a rental until I bought my new house but the way I was treated today I will never use them again.