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Virginia Department of Motor Vehicles Office


Country United States
State Virginia
City Smithfield
Address 912 S Church St
Phone 804-497-7100
Website https://www.dmv.virginia.gov/

Virginia Department of Motor Vehicles Office Reviews

  • Jun 6, 2018

My Virginia Driver's license expired in 1998. I lived in Washington, D.C. and resolved that I would not be driving again because I would utilize the Metro system. I did not anticipate on returning to Lynchburg, but the situation unexpectedly change. Unfortunately, I did not continue to renew my driver's license after my car's transmission failed, and did not plan on purchasing a new automobile. It was also unfortunate that when I moved, the expired license was lost in transit. When I went to the Lynchburg DMV, I was unaware that I needed to obtain a Learner's Permit again. I took the test, and when I completed the test, I was informed that I had passed Parts 1 and 2. I was congratulated and given a Learner's Permit. When I arrived home, I received a call from a DMV representative who conveyed to me that I was given another candidate's Learner's Permit and that I should return it. I went back to the DMV and discovered my original scores were eradicated. I had to re-take the exams and I missed one (1) question, guaranteeing an automatic failure. I went back again, and the representative made me sit in booth #7, of which the touch screen malfunctions. When I completed the test, once again, I "missed" one question in Part I, and I knew that I had selected the correct answer. The computer aborted the test before I could proceed to Part II. When I consulted with a manager, she employed psychological gas-lighting techniques and extrapolated the answers, and I saw that I had not selected the answer that was displayed on the screen. She indicated that I was the only candidate (out of I am sure, thousands) who complained. This assessment is inaccurate. When I was told to go to the Driver Improvement School (of which, I complied), every candidate in that class was there for the same reason as me: they took Part 1 and missed one (1) question.

The driver's manual is not consistent with the actual test. Incumbents are not stupid -- they are apprised of the fact that online practice tests may extrapolate random answers that may not be on the actual examination. The issue and facts are disparate. The road signs on the computer include exactly one (1) bizarre and non-existent road sign of which the candidates are totally unaware of, such as a non-existant chevron sign, or a misleading question deliberately designed to guarantee failutre.

Subsequently, it was conveyed to me by the President of the Driving Improvement Institution that the Virginia DMV does not "purge" records. I obtained a Learner's Permit in 1975, and started driving my own vehicle in 1985 when I obtained my first Driver's license. I do not believe that I am "not in the system", when I drove two cars from 1985-1998.

The protocols, back in the 1970s, was that an incumbent took one test, and I believe a score of 80% and above deemed the status as "passed." It is not fair to make a person study a manual and then to include a "trick" question that is not applicable to any road sign in the United States, thereby causing the incumbent to fail the test. There should be no "Part 1" and Part 2. I had an excellent driving record, and I am spending my entire salary paying people to haul me around town when I know the road signs in the states of Virginia, Maryland and the District of Columbia.

There is major unfairness and dishonesty being practiced. People who refuse to obey the traffic rules are given licenses, and I see reckless driving in this town on a daily basis, yet those who can drive and obey the traffic laws are penalized. Those records are archived, and they can be extrapolated to validate an individual has driven. Therefore, if the records remain archived, the individual can just take the road test, especially if they have absolutely no traffic violations. I've renewed my license in Arlington, VA on two separate ocassions, and I refuse to believe those records do not exist.

  • Oct 14, 2017

Very hateful culture. There are about three or four employees suing the Virginia Department of Motor Vehicles for being retaliated against and fired after they reported a dangerous employee who has ties to a state lawmaker and who later assaulted another employee in the bathroom. I personally have had many transactions there and each employee will look for an opportunity to be nasty and sarcastic. One employee asked me to tell her my social security number in the lobby where others could hear. I asked if I could write it down, and she responded, "Welcome to Richmond"......like I am stupid and from another planet? I don't really know. But she was nasty and sarcastic.

They charge you an extra $5 if you go to the DMV to do anything. They don't want you to go to a service center unless you pay them $5 for the privilege to go in person.

They have a class action lawsuit agains them for suspending hundreds of thousands of driver licenses of poor people who haven't paid unrelated court costs. They are also being sued for cancelling driver licenses of people who have only federal work permits.

Virginia is a realy nasty state. And you can see it very clearly by making a visit to the local DMV.

The employees will purposely make errors with your transaction if you piss them off. You can piss them off by failing to answer their questions fast enough. If you have to look up any number and they have to wait 5 seconds, they will give you an "I am really annoyed" look and screw up your transaction so that you have to take another 30 minutes to fix it.

Even if you don't piss them off, I have had to go back many many times over the years just to get their errors fixed. Sometimes you can show them an obvious mistake they made, and they will pretend to be blind and can't see it and get nasty with you just to scare you off. If they could get away with it, I think they would arm each employee with a fly swatter so that they can swat customers as if they are flies on the wall, buzzing around their heads just to annoy them.

  • Oct 5, 2015

I have Traumatic Brain Injury and retired from the Military 4 July 2014. I was going to the VA hospital for all health problems. My Phychiatrist was wanting to put me on a pill to stop early dimension. I refused to accept it and she still mailed it to me. I have short term memory loss. I was told that if I am taking this pill I will have to get medically proved to drive. I explained that I never taken the pill. I went to renew my license plate and was asked to see my license. She claimed that my license has been void and stamped void on it.

I finally got them bacK in January 2015. Then I recieved a letter again in April telling me I would have to take a test and also do the driving part. I wasn't happy and called the commissionor and was told I would never have to do this again after this one time. Well on 3 October 2015 I recieve another letter from DMV telling me that again that I will have to take the test and the driving part. Less than 6 months later. I have no tickets and I have no wrecks or DUI's. I feel like I am constantly being harassed by DMV for being a veteran.

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