I used Rosemary Townley several years ago in a case against a former employer. From filing to decision the case took about 2-1/2 years, partly because Townley repeatedly requested extensions.
When Townley was two months overdue with the decision, the AAA case manager stepped in and ordered her to finish her work. A few days later, Townley sent in a convoluted, hurriedly composed list of findings and final decision. In so doing she cited the existence of a contract (agreement & release) that supposedly was provided to me on such-and-such a date. The document did not exist, neither was it provided to me, and of course it was nowhere in evidence in this arbitration case.
Townley dismissed my original complaint and denied me my award, based on her imaginary document.
I thereupon contacted Townley to correct her on this error. She brusquely refused to restate her findings and decision, claiming that AAA rules permit a revision only to correct misspelling and typos!
Thus, she was admitting that she was fully aware of the falsehood; this was not an error or oversight.
Townley ADR, P.C. Reviews
I used Rosemary Townley several years ago in a case against a former employer. From filing to decision the case took about 2-1/2 years, partly because Townley repeatedly requested extensions.
When Townley was two months overdue with the decision, the AAA case manager stepped in and ordered her to finish her work. A few days later, Townley sent in a convoluted, hurriedly composed list of findings and final decision. In so doing she cited the existence of a contract (agreement & release) that supposedly was provided to me on such-and-such a date. The document did not exist, neither was it provided to me, and of course it was nowhere in evidence in this arbitration case.
Townley dismissed my original complaint and denied me my award, based on her imaginary document.
I thereupon contacted Townley to correct her on this error. She brusquely refused to restate her findings and decision, claiming that AAA rules permit a revision only to correct misspelling and typos!
Thus, she was admitting that she was fully aware of the falsehood; this was not an error or oversight.