TIDAL overcharged my credit card even after I cancelled. Once cancelled, they still charged me for several months. They re-started the service, and kept collecting, even after cancelling. Next, that same card was used to buy things online fraudulently, TWICE. Even after cancelling the card. Not blaming TIDAL (no solid evidence yet).... but it did happen to be the same card used to buy the subscription.
July 2018, I signed up for a free trial of TIDAL Music as part of a “sign up for our sponsors, win a gift card” thing. I missed the deadline for cancelling, and was charged. That’s fine; my mistake. I went to their website and submitted a cancellation request. Several months went by, during which time my husband was the one opening the credit card statement.
I guess he didn’t notice the charges, because when I checked in January 2019, there was a charge for $9.99 and another for $19.99 that showed up as PROJECT PANTHER US LLC*TIDAL.COM. I immediately went to TIDAL’s website to request ANOTHER cancellation, adding that apparently my first request had been ignored, and that I’d like a refund for the charges they’d made to my card since my August request. I was told that my subscription would be cancelled moving forward, but that there had been no previous cancellation requests, and I would not be receiving a refund.
This was the last non-automated communication I received from TIDAL. February 13, 2019, I received an email confirming that my subscription had been cancelled, but no confirmation number or reference code was included. I continued receiving charges for $9.99 on or around the 14th of each month, challenging the charge each time.
Timeline
July 29, 2018: started free trial
August 5, 2018: charged membership fee per forgot to cancel in time; submitted cancellation request moving forward
February 1, 2019: noticed charges from PROJECT PANTHER US LLC*TIDAL.COM on credit card statement, one for $9.99 and one for $19.99 (hadn’t noticed earlier due to not being the one to open the statements during that time)
February 2, 2019: submitted second cancellation request, attaching screenshots of charges (personal info redacted); asked why first cancellation request was not honored; received reply from Sergio from Member Support: “I have gone ahead and cancelled your [email] account per your request. You will still have access to TIDAL until the end of your current subscription. There were no previous cancellations.” This was the last non-automated communication I received from TIDAL.
February 4, 2019: received first automated customer support rating request from TIDAL
February 13, 2019: received automated email from TIDAL: “This email confirms you have successfully canceled your membership to TIDAL.” There was no confirmation number included, nor was there any kind of “if you have questions” statement or link, only a link to re-activate the account
March 7, 2019: found single charge for $9.99 from February 13, 2019 on next statement; emailed again, attaching TIDAL’s cancellation acknowledgement email and screenshots of my (redacted) credit card statements from January, showing two charges before my second cancellation request ($9.99 and $19.99), and February, showing one charge after my cancellation request ($9.99); made third cancellation request and informed TIDAL I would be challenging the charge with credit card company; received automated email from TIDAL: “This is an automated email, but rest assured, your message has been received by us and we’ll be sure to get back to you as soon as we can.”
March 10, 2019: received second automated customer support rating request from TIDAL; left scathing review
March 22, 2019: challenged charge with credit card company, received back confirmation of challenge
April 17, 2019: found single charge for $9.99 from April 14, 2019, emailed TIDAL with fourth cancellation request, stating that if I found another charge the following month, I would report them to the Federal Trade Commission for scamming; received automated email from TIDAL: “This is an automated email, but rest assured, your message has been received by us and we’ll be sure to get back to you as soon as we can.”
April 19, 2019: challenged charge with credit card company, received confirmation of challenge back
April 20, 2019: received third automated customer support rating request from TIDAL
June 12, 2019: found single charge for $9.99 from May 14, 2019; followed link in old email to cancel subscription, membership page says “You currently have no subscription,” offers TIDAL PREMIUM for $9.99/month and TIDAL HiFi for $19.99/month.
Total monetary loss: $169.88 (charges that were successfully reversed have been removed from this sum)
Tidal Reviews
TIDAL overcharged my credit card even after I cancelled. Once cancelled, they still charged me for several months. They re-started the service, and kept collecting, even after cancelling. Next, that same card was used to buy things online fraudulently, TWICE. Even after cancelling the card. Not blaming TIDAL (no solid evidence yet).... but it did happen to be the same card used to buy the subscription.
July 2018, I signed up for a free trial of TIDAL Music as part of a “sign up for our sponsors, win a gift card” thing. I missed the deadline for cancelling, and was charged. That’s fine; my mistake. I went to their website and submitted a cancellation request. Several months went by, during which time my husband was the one opening the credit card statement.
I guess he didn’t notice the charges, because when I checked in January 2019, there was a charge for $9.99 and another for $19.99 that showed up as PROJECT PANTHER US LLC*TIDAL.COM. I immediately went to TIDAL’s website to request ANOTHER cancellation, adding that apparently my first request had been ignored, and that I’d like a refund for the charges they’d made to my card since my August request. I was told that my subscription would be cancelled moving forward, but that there had been no previous cancellation requests, and I would not be receiving a refund.
This was the last non-automated communication I received from TIDAL. February 13, 2019, I received an email confirming that my subscription had been cancelled, but no confirmation number or reference code was included. I continued receiving charges for $9.99 on or around the 14th of each month, challenging the charge each time.
Timeline
July 29, 2018: started free trial
August 5, 2018: charged membership fee per forgot to cancel in time; submitted cancellation request moving forward
February 1, 2019: noticed charges from PROJECT PANTHER US LLC*TIDAL.COM on credit card statement, one for $9.99 and one for $19.99 (hadn’t noticed earlier due to not being the one to open the statements during that time)
February 2, 2019: submitted second cancellation request, attaching screenshots of charges (personal info redacted); asked why first cancellation request was not honored; received reply from Sergio from Member Support: “I have gone ahead and cancelled your [email] account per your request. You will still have access to TIDAL until the end of your current subscription. There were no previous cancellations.” This was the last non-automated communication I received from TIDAL.
February 4, 2019: received first automated customer support rating request from TIDAL
February 13, 2019: received automated email from TIDAL: “This email confirms you have successfully canceled your membership to TIDAL.” There was no confirmation number included, nor was there any kind of “if you have questions” statement or link, only a link to re-activate the account
March 7, 2019: found single charge for $9.99 from February 13, 2019 on next statement; emailed again, attaching TIDAL’s cancellation acknowledgement email and screenshots of my (redacted) credit card statements from January, showing two charges before my second cancellation request ($9.99 and $19.99), and February, showing one charge after my cancellation request ($9.99); made third cancellation request and informed TIDAL I would be challenging the charge with credit card company; received automated email from TIDAL: “This is an automated email, but rest assured, your message has been received by us and we’ll be sure to get back to you as soon as we can.”
March 10, 2019: received second automated customer support rating request from TIDAL; left scathing review
March 22, 2019: challenged charge with credit card company, received back confirmation of challenge
April 17, 2019: found single charge for $9.99 from April 14, 2019, emailed TIDAL with fourth cancellation request, stating that if I found another charge the following month, I would report them to the Federal Trade Commission for scamming; received automated email from TIDAL: “This is an automated email, but rest assured, your message has been received by us and we’ll be sure to get back to you as soon as we can.”
April 19, 2019: challenged charge with credit card company, received confirmation of challenge back
April 20, 2019: received third automated customer support rating request from TIDAL
June 12, 2019: found single charge for $9.99 from May 14, 2019; followed link in old email to cancel subscription, membership page says “You currently have no subscription,” offers TIDAL PREMIUM for $9.99/month and TIDAL HiFi for $19.99/month.
Total monetary loss: $169.88 (charges that were successfully reversed have been removed from this sum)
Tidal Discovery say they payout 75% to artist but only pay 25% they also do not pay royalies on time