I spent close to $6,500 on Thor equipment, a venthood, range, dishwasher and refrigerator. The fridge they shipped me has defective handles and dented the face panels when I installed them as the bars where too long. They refused to help with the replacement parts I needed and the warranty department was incredibly rude.
I then called out a licensed service company and paid them a $99 service fee, they came out and confirmed the handles were too long. You'd think this was enough for them to understand it was a manufacturing defect but no they doubled down and circled the wagons and I've had to live with a one handle damaged fridge for the last year and a half.
They refused to honor the 30 day return policy and any type of responsibility for a manufacturing defect confirmed by a reputable and licensed third-party service company.
Honestly I'm done with these guys and am just waiting to replace the whole fridge with a new one as every time I look at it makes me depressed and I feel like a loser that got ripped off. I don't recommend doing business with this company, if there is an issue they will treat you with disrespect and leave you high and dry once they have your money.
THOR Kitchen Reviews
I spent close to $6,500 on Thor equipment, a venthood, range, dishwasher and refrigerator. The fridge they shipped me has defective handles and dented the face panels when I installed them as the bars where too long. They refused to help with the replacement parts I needed and the warranty department was incredibly rude.
I then called out a licensed service company and paid them a $99 service fee, they came out and confirmed the handles were too long. You'd think this was enough for them to understand it was a manufacturing defect but no they doubled down and circled the wagons and I've had to live with a one handle damaged fridge for the last year and a half.
They refused to honor the 30 day return policy and any type of responsibility for a manufacturing defect confirmed by a reputable and licensed third-party service company.
Honestly I'm done with these guys and am just waiting to replace the whole fridge with a new one as every time I look at it makes me depressed and I feel like a loser that got ripped off. I don't recommend doing business with this company, if there is an issue they will treat you with disrespect and leave you high and dry once they have your money.