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The Meritage Resort and Spa


Country United States
State California
City Napa
Address 875 Bordeaux Way
Phone 855-318-1768
Website http://meritagecollection.com/

The Meritage Resort and Spa Reviews

  • Apr 17, 2018

Went to relax at this hotel in napa almost $400 a night. I was woken up at six in the morning by maintence and housekeeping yelling back and forth to eachother for like one hour. I also booked a room at this hotel because they had a daily spa pass you could purchase for an extra cost. I called to make sure i could get this pass while I stayed. Not only was the pass not available even though they told me over the phone it would be, I was woken up by the people that worked there! I went to the manager several times who told me she would speak with her manager to see what theu could do. She told me for the lack of passes for the spa she would give some champagne to my room and as for the maintence people she will look into it and let me know what will be done. While I was there she never got back to me. I went to her when I was checking out to ask for an update she told me that the chamagne was enough to compensate me for both. I told her that I didn’t pay $400 a night to be woken up at 6 in the morning on a Saturday with my fiancee. Again she told me she would look into it. I was charged full price for all nights I stayed.This hotel does not care about their guests and I would not recomend anyone to stay there they also have construction going on across the street which you will not know about until you arrive.

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