Synchrony Bank is quick to draw you in for the Amazon prime store card, but what you don't realize is, they don't understand the differnece between a one time payment and a recurring payment. They try to say that if you make a one time (additional payment on credit card), prior to the due date, your recurring payment will be reduced to only make the minimum amount owed that month.
For example, minimum payment is $75.00, you make an additional payment of $50 prior to your due date and your recurring payment is $75. They only take $25 for the recurring payment because the additional $50 and the $25 is equal to your $75 payment. Then they can add on additional interest.
Would not recommend you apply for their card. Customer service is terrible and they just don't care what you have to say, it's as if their response is scripted.
If there was no stars I'd give them none! This is the worst bank in history! and there have been bad banks in America. They are scammers! I applied for a Sam's Club card in March, I was approved for their mastercard. When I signed up, I was told and there was a plaque right next to the register if I get approved no interest for 6 month on purchases. Now, it's August, I've called and fought with them once before because they charged me interest since my first billing cycle and again on my July bill they charged interest. When I called customer service, they said that the promotion is only on a certain minimum that I spend and only on certain items. I argued and argued and argued but got nowhere. No one at this bank give a d**n about the consumer at all! You have to carefully inspect all your statements because they will charge you for things they said they won't charge. I've had numerous issues with this bank before when I purchased furniture through Ashley Furniture store. This absolutely a horrid company. Had I known before I applied that it would be Synchrony bank I'd be dealing with I would never have applied. I think this is false advertising on their part and Sam's Club. They don't disclose details and try to screw over the consumer. I wish this bank would close so we wouldn't deal with their lack of business ethics anymore!!!!!
I also have another that is for my lowes account...same address same thing ...same run around I am fed up. I have slips where I sent the information certified mail...I have sent them through fax twice now. My job moved 3-16-16...and I have yet to get a payment made.the hsn account is online...the other Lowes is not online...but that is how I make all my payments to them.
I opened a PayPal Smart Connect (XXXXXXXXXXXX1236) account in early 2012. I made some purchases, but I never received a statement from PayPal until several months later, after the account had already been closed and was in the process of a charge off. In fact, I believe the first correspondence I received on the matter was from the collection agency, which alerted me to the account status.
It was extremely difficult to locate any Smart Connect account information on their website at that time in 2012. It seemed like the website was purposely designed to keep customers from making payments by way of confusion. I was not signed up for paperless billing, so I lost track of the Smart Connect credit line. In retrospect, I wish I had been more proactive in hunting down a way to pay the bill.
I was suffering some financial difficulties at the time, but I would have paid at least the minimum monthly bill if I had received statements. By the time I was able to get up with GE/Synchrony to straighten things out, the account had been charged off. The damage had already been done to my credit, so I was frustrated and left the account in limbo for three years.
Last fall (2015), I contacted GE/Synchrony to pay the past due balance in full, but they would not accept payment. They subsequently referred me to a third party creditor who had assumed ownership of the debt. I then promptly went and paid the full amount ($736.29) to the new creditor.
Being a loyal customer with two other lines of credit through Synchrony, I contacted them to request removal of the charge off from my report (since I paid the debt) on several occasions as a matter of goodwill, but they have refused each time. The continued presence of the charge off on my credit reports is wreaking havoc on my credit and causing me substantial damages in denied credit and increased interest rates.
Since Synchrony's deceptive/faulty billing practices in large part caused the derogatory mark on my credit reports to begin with, I would like the trade line deleted from those reports as soon as possible.
Back when it was Care Credit, I tried repeatedly to pay my bill online, and it kept reporting that I did not owe them anything yet. Finally, to avoid interest charges, I sent a check. On the same day I got the check back from the stating I did not owe anything, they charged me interest because I had not paid the bill on time. My protests went unheard.
So now I run into the bank again when I applied for Amazon credit. Again. I tried to pay my bill, but it would not let me into the account. The third conntact made with their help desk, I finally managed to be insistent enough that they let me pay it, as it turned out, they could have done the first time I called. I cancelled my card.
I am curious to know if this is a policy to increase their revenue.
I received a letter today telling me I was a valued SYNCB CareCredit customer. Letter then stated that they are unable to approve my credit line increase request.
I have no idea who SYNCB CareCredit is. I have not applied anywhere for an increase. I have no reason to do so.
When I called the number given by Synchrony Bank, it was automated and asked for my social security number. I was not about to give out that information.
I just wondered if this was a scam. From what I have just read, there have been other problems with the mail others have received.
I purchased furniture from Rooms To Go in which Synchrony financed. The 1st bill was $25;therefore, I figured the monthly bill would be $25 unless I added something else to the account. I set up reoccurring payments for $25. The following month, the $25 posted to the account then a few days later, I received an email stating $6 was past due. I retrieved the bill online apparently the bill increased to $31. Not sure why because no additional purchases. I immediately called Synchrony and explained the mixup and requested the late fee to be removed because at that point, the balance due was $64 which included $25 late fee, $6 past due and the current amount due $33. Notice, the balance due went from $25 to $33 no additional purchases. Nevertheless, the agent agreed to remove the late and I paid the $6. Wonderful, now all is due is $33 right? Wrong.... the $25 late fee was removed from the entire balance, but not the balance due, resulting in $58 due. I was told I would have to pay the $58. This is ridiculous..why? The late fee was added in the monthly amount; therefore, should be deducted from that amount. I am paying off this card immediately as this company is a ripoff! Also, the agent states the minimum amount due will.increase monthly even with no additional charges.
I have had an account with GE Capital for a number of years, approximately 2 years ago Synchrony Bank purchased their customers. I think they are still the same company and they treat people the same.
First of all, I am a senior citizen and I am paid only once per month. I have tried to get all of my accounts set up at the time of my due dates. I explained this to them to no avail. I have been denied credit to several stores because of their reports.
I am receiving a credit bureau report from transunion in a few days to look over Synchronys findings. They are reporting delinquencies, unpaid, etc. I have told TU that several years ago I had a few accounts, when I was working, I lost my job in 2006 an was unable to pay those accounts.
Ever since that time I have opened a few accounts: walmart-paid off (2), they closed these because of the time of my getting paid, the payments were not paid until I got paid, never missed a payment, Care Credit, paid off, Mohawk card, another one of Synchronys accounts, Conns, I paid online, with my account set up to pay according to my paydays until the account was paid, 2 months in a row conns took 2 payments each month throwing my other accounts not being paid, but I paid the accounts and got them up-to-date and not being late.
The major problems with all of these accounts has been because of my ability to pay only when I was paid about mid-part of the month. I received a letter today from my Old Navy account telling me they were reducing my credit limit.
I have always paid this account, and as all of the others I have always paid more than was due. They are ruining my chance to get my credit rebuilt due to my loss of employment. I have no home payment, I own my home, no car payment, and I am going to be needing to get a car but with Synchronys negative reports this is going to be difficult.
I have even paid off an existing account that I misunderstood the payment schedules. I need for this company/bank to try an work with my age group. It has made my life a miserable mess trying to get my accounts all back in order after the situation with Conns. I also explained that to the customer service for the bank.
I would like to get in touch with someone in regulations for these banks,but I dont know who to get in touch with. Senior citizens are the builders of these companies, and the United States have set some of these banks and businesses up with our, senior citizens money.
I figure there will not be anything done, for me it never has but this may give others an indication of not doing business with this particular bank.
Thank you in advance for reading this (please do not thow away without reading).
I went to a dentist with a toothache and was told that I needed to have 8 teeth removed the dentist told me what the bill was since I did not have the amount of money she asked for she. Told me that I could apply for care credit which is interest free for 12 months. The interest you pay now will be credited to your account at the end of the year if you pay off your account but if you don't it becomes like a normal credit card with interest. The problem came about when I tried to pay off the account and was told that they had applied 844 to the account. they refused to close off the account for what I owe minus their 844 . I would like to close the account and pay them off but they are insisting on making me pay the money they added. mY question is that since I've made payments for the past ten months where was the money going to if they were not charging interest. My initial loan was 2900.62 in July last year and I have paid about 1000 to date now my balance according to them is 3500. I want to close the account by paying them what I owe them minus the differed interest which was not explained to me properly by the dentist office and also I would to expose this business because care credit qualified people should be making people complete the credit not dental office. People because they explained things differently.
I have had a CareCredit account thru Synchrony Bank for a few years. I never missed a payment and have paid off my account multiple times in the course is having the account. The last time I carried a balance was $75 on a $1000 credit limit. I paid it in full in January of 2015. In August of 2015, my account was closed because they pulled a credit report - without my knowledge or authorization. Because of what they found (that I missed a couple of payments over the last month), they decided to close my account. First, I had no balance. Second, I have not missed any of their payments and third, they ran an unauthorized credit report. I spoke to a supervisor whose name I took and her ID. She stated "they can do whatever they want whenever they want". Really? By them closing my account, it harmed my overall score And I fully plan on taking this further with my state's AG and the FCC. Is this really a fair practice? I could understand it if I was not making payments and was carrying a balance but for an unauthorized credit check? No way. And, I was not asking for more credit. I truly believe that this is the reason anyone with credit issues who are trying to rebuild will never be able to do so. I am going to close all of my credit card accounts as I do not need them. of course I will absolutely pay off any balances but this is just not worth it!
Synchrony Bank Reviews
Synchrony Bank is quick to draw you in for the Amazon prime store card, but what you don't realize is, they don't understand the differnece between a one time payment and a recurring payment. They try to say that if you make a one time (additional payment on credit card), prior to the due date, your recurring payment will be reduced to only make the minimum amount owed that month.
For example, minimum payment is $75.00, you make an additional payment of $50 prior to your due date and your recurring payment is $75. They only take $25 for the recurring payment because the additional $50 and the $25 is equal to your $75 payment. Then they can add on additional interest.
Would not recommend you apply for their card. Customer service is terrible and they just don't care what you have to say, it's as if their response is scripted.
If there was no stars I'd give them none! This is the worst bank in history! and there have been bad banks in America. They are scammers! I applied for a Sam's Club card in March, I was approved for their mastercard. When I signed up, I was told and there was a plaque right next to the register if I get approved no interest for 6 month on purchases. Now, it's August, I've called and fought with them once before because they charged me interest since my first billing cycle and again on my July bill they charged interest. When I called customer service, they said that the promotion is only on a certain minimum that I spend and only on certain items. I argued and argued and argued but got nowhere. No one at this bank give a d**n about the consumer at all! You have to carefully inspect all your statements because they will charge you for things they said they won't charge. I've had numerous issues with this bank before when I purchased furniture through Ashley Furniture store. This absolutely a horrid company. Had I known before I applied that it would be Synchrony bank I'd be dealing with I would never have applied. I think this is false advertising on their part and Sam's Club. They don't disclose details and try to screw over the consumer. I wish this bank would close so we wouldn't deal with their lack of business ethics anymore!!!!!
I also have another that is for my lowes account...same address same thing ...same run around I am fed up. I have slips where I sent the information certified mail...I have sent them through fax twice now. My job moved 3-16-16...and I have yet to get a payment made.the hsn account is online...the other Lowes is not online...but that is how I make all my payments to them.
I opened a PayPal Smart Connect (XXXXXXXXXXXX1236) account in early 2012. I made some purchases, but I never received a statement from PayPal until several months later, after the account had already been closed and was in the process of a charge off. In fact, I believe the first correspondence I received on the matter was from the collection agency, which alerted me to the account status.
It was extremely difficult to locate any Smart Connect account information on their website at that time in 2012. It seemed like the website was purposely designed to keep customers from making payments by way of confusion. I was not signed up for paperless billing, so I lost track of the Smart Connect credit line. In retrospect, I wish I had been more proactive in hunting down a way to pay the bill.
I was suffering some financial difficulties at the time, but I would have paid at least the minimum monthly bill if I had received statements. By the time I was able to get up with GE/Synchrony to straighten things out, the account had been charged off. The damage had already been done to my credit, so I was frustrated and left the account in limbo for three years.
Last fall (2015), I contacted GE/Synchrony to pay the past due balance in full, but they would not accept payment. They subsequently referred me to a third party creditor who had assumed ownership of the debt. I then promptly went and paid the full amount ($736.29) to the new creditor.
Being a loyal customer with two other lines of credit through Synchrony, I contacted them to request removal of the charge off from my report (since I paid the debt) on several occasions as a matter of goodwill, but they have refused each time. The continued presence of the charge off on my credit reports is wreaking havoc on my credit and causing me substantial damages in denied credit and increased interest rates.
Since Synchrony's deceptive/faulty billing practices in large part caused the derogatory mark on my credit reports to begin with, I would like the trade line deleted from those reports as soon as possible.
Back when it was Care Credit, I tried repeatedly to pay my bill online, and it kept reporting that I did not owe them anything yet. Finally, to avoid interest charges, I sent a check. On the same day I got the check back from the stating I did not owe anything, they charged me interest because I had not paid the bill on time. My protests went unheard.
So now I run into the bank again when I applied for Amazon credit. Again. I tried to pay my bill, but it would not let me into the account. The third conntact made with their help desk, I finally managed to be insistent enough that they let me pay it, as it turned out, they could have done the first time I called. I cancelled my card.
I am curious to know if this is a policy to increase their revenue.
I received a letter today telling me I was a valued SYNCB CareCredit customer. Letter then stated that they are unable to approve my credit line increase request.
I have no idea who SYNCB CareCredit is. I have not applied anywhere for an increase. I have no reason to do so.
When I called the number given by Synchrony Bank, it was automated and asked for my social security number. I was not about to give out that information.
I just wondered if this was a scam. From what I have just read, there have been other problems with the mail others have received.
I purchased furniture from Rooms To Go in which Synchrony financed. The 1st bill was $25;therefore, I figured the monthly bill would be $25 unless I added something else to the account. I set up reoccurring payments for $25. The following month, the $25 posted to the account then a few days later, I received an email stating $6 was past due. I retrieved the bill online apparently the bill increased to $31. Not sure why because no additional purchases. I immediately called Synchrony and explained the mixup and requested the late fee to be removed because at that point, the balance due was $64 which included $25 late fee, $6 past due and the current amount due $33. Notice, the balance due went from $25 to $33 no additional purchases. Nevertheless, the agent agreed to remove the late and I paid the $6. Wonderful, now all is due is $33 right? Wrong.... the $25 late fee was removed from the entire balance, but not the balance due, resulting in $58 due. I was told I would have to pay the $58. This is ridiculous..why? The late fee was added in the monthly amount; therefore, should be deducted from that amount. I am paying off this card immediately as this company is a ripoff! Also, the agent states the minimum amount due will.increase monthly even with no additional charges.
I have had an account with GE Capital for a number of years, approximately 2 years ago Synchrony Bank purchased their customers. I think they are still the same company and they treat people the same.
First of all, I am a senior citizen and I am paid only once per month. I have tried to get all of my accounts set up at the time of my due dates. I explained this to them to no avail. I have been denied credit to several stores because of their reports.
I am receiving a credit bureau report from transunion in a few days to look over Synchronys findings. They are reporting delinquencies, unpaid, etc. I have told TU that several years ago I had a few accounts, when I was working, I lost my job in 2006 an was unable to pay those accounts.
Ever since that time I have opened a few accounts: walmart-paid off (2), they closed these because of the time of my getting paid, the payments were not paid until I got paid, never missed a payment, Care Credit, paid off, Mohawk card, another one of Synchronys accounts, Conns, I paid online, with my account set up to pay according to my paydays until the account was paid, 2 months in a row conns took 2 payments each month throwing my other accounts not being paid, but I paid the accounts and got them up-to-date and not being late.
The major problems with all of these accounts has been because of my ability to pay only when I was paid about mid-part of the month. I received a letter today from my Old Navy account telling me they were reducing my credit limit.
I have always paid this account, and as all of the others I have always paid more than was due. They are ruining my chance to get my credit rebuilt due to my loss of employment. I have no home payment, I own my home, no car payment, and I am going to be needing to get a car but with Synchronys negative reports this is going to be difficult.
I have even paid off an existing account that I misunderstood the payment schedules. I need for this company/bank to try an work with my age group. It has made my life a miserable mess trying to get my accounts all back in order after the situation with Conns. I also explained that to the customer service for the bank.
I would like to get in touch with someone in regulations for these banks,but I dont know who to get in touch with. Senior citizens are the builders of these companies, and the United States have set some of these banks and businesses up with our, senior citizens money.
I figure there will not be anything done, for me it never has but this may give others an indication of not doing business with this particular bank.
Thank you in advance for reading this (please do not thow away without reading).
I went to a dentist with a toothache and was told that I needed to have 8 teeth removed the dentist told me what the bill was since I did not have the amount of money she asked for she. Told me that I could apply for care credit which is interest free for 12 months. The interest you pay now will be credited to your account at the end of the year if you pay off your account but if you don't it becomes like a normal credit card with interest. The problem came about when I tried to pay off the account and was told that they had applied 844 to the account. they refused to close off the account for what I owe minus their 844 . I would like to close the account and pay them off but they are insisting on making me pay the money they added. mY question is that since I've made payments for the past ten months where was the money going to if they were not charging interest. My initial loan was 2900.62 in July last year and I have paid about 1000 to date now my balance according to them is 3500. I want to close the account by paying them what I owe them minus the differed interest which was not explained to me properly by the dentist office and also I would to expose this business because care credit qualified people should be making people complete the credit not dental office. People because they explained things differently.
I have had a CareCredit account thru Synchrony Bank for a few years. I never missed a payment and have paid off my account multiple times in the course is having the account. The last time I carried a balance was $75 on a $1000 credit limit. I paid it in full in January of 2015. In August of 2015, my account was closed because they pulled a credit report - without my knowledge or authorization. Because of what they found (that I missed a couple of payments over the last month), they decided to close my account. First, I had no balance. Second, I have not missed any of their payments and third, they ran an unauthorized credit report. I spoke to a supervisor whose name I took and her ID. She stated "they can do whatever they want whenever they want". Really? By them closing my account, it harmed my overall score And I fully plan on taking this further with my state's AG and the FCC. Is this really a fair practice? I could understand it if I was not making payments and was carrying a balance but for an unauthorized credit check? No way. And, I was not asking for more credit. I truly believe that this is the reason anyone with credit issues who are trying to rebuild will never be able to do so. I am going to close all of my credit card accounts as I do not need them. of course I will absolutely pay off any balances but this is just not worth it!