I have been a Men's Health Magazine subscription holder for many years. Never had a problem until now. Men's Health Magazine would send me a renewal notice in the mail and I would confirm my renewal by returning the card they sent me and I was billed accordingly.
Evidently, the people at Men's Heath / Rondale Books were getting lazy and didn't want to deal with magazine subscriptions anymore so they turned my subscription over to Synapse New Sub Service.
The people at Synapse New Sub Service took it upon themselves to debit my account for $42.00 to renew my subscription without my authorization.
At this time I want to: Cancel my subscription to Men's Health Magazine and get reimbursed my $42.00 that my account was debited for.
I will never do business with Men's Health Magazine or Rodale Books ever again!!
I was offered a trial magazine subscription after making a purchase from a music/movies store that I frequent. Two free months of 3 different magazines which I began to receive. One month later, I saw a charge on my checking account of $11.99, with it being titled " recurring debit card including the store name.
That charge posted to my account 11/14/16. The card they sent in the mail said I had until 12/12/16 to call 800.586.9312, and discontinue service. Very angry, I called to inquire about the charge and discontinue (cancel) magazines. just keep hitting 000 on your phone to get to a real person.
After having an intelligent conversation with the "representative", he said he did not see any charges to my bank account. I told him I don't CARE what he sees! I told him to cancel my subscription, and refund my money! This call was being recorded for quality purposes. Yeah.
He said he would turn this over to " customer service", and said they would call me regarding this issue. He would not give me a number for me to call myself. So, I'll just wait for this unethical company to call me, and gladly refund my money, and apologize for this inconvenience. Right. Fight on!
I signed up for a credit card at Bealls Department Store in Decatur, TX in September 2014. At that time, they asked if I would like to also sign up for 3 FREE magazines at that time. I said sure - for free - why not. Well the magazines kept coming which I just threw away and wondered when they would stop. Come to find out they have been billing me for these magazines on my Bealls credit card all of this time. So far I have incurred $343.50. I had blindly just kept paying my credit card without realizing I was getting billed for these magazines. On my last bill, it was obvious when there was an additional $127.50 in charges and I knew I didn't spend that much at Bealls. I called and complained to Bealls and they managed to cancel the magazines and credited back $105.38 of those charges (after saying they would credit in full).
I have never felt so ripped off and deceived in my life. I have tried to contact Synapse Ret Ventures to receive my money back to no avail. Bealls have washed their hands of this and said I must contact Synapse. What a scam. I want my remaining $238.12 that they have billed me back!
I am deeply disappointed in Bealls that they would be part of this scam and will no longer shop at Bealls.
I recently saw a charge on my store credit card statement that I didn't remember making. When I pulled up my account activity, I saw it was for magazines. A few years back, I had agreed to the 3 month trial and never got around to cancelling them. So I decided I'd do an internet search for the company and find out how to do it. Rip Off Report was the 3rd search result, and being curious, I clicked on it.
I empathize with the frustration the original posters experienced. I've done the telephone game before and it is annoying to have to call three different places to get what you need done. To be fair to the company, however, I was able to cancel my subscriptions online very easily, and I thought I should share the information in case anyone, like me, is looking to do the same thing.
On the main site for Synapse Group Inc., scroll to the bottom and you'll find a link to "Magazine Customer Service." To make it easier, I'll paste the link here: Magazine Customer Service and in case that doesn't work, here's the link to the main Synapse Group Inc. page: http://www.synapsegroupinc.com and here's a link to their Magazine Outlet site: https://store.magazineoutlet.com. A customer service link is located at the bottom of the page.
Once you are in the Magazine Customer Service section, it will ask for some information to help the program look up your subscriptions. You will be taken to a page that says "Select Your Magazine" along with a pull down menu. Click on the pull down menu and select your magazine. It will give you the details of your subscription - next renewal date, etc. Click on the "Next" button and it will take you through three more pages. The first will ask if you're sure you want to cancel, offering you a $2 deal to stay on as a subscriber. Select "No" from the options. This will take you to a second page that offers you various chachkas for keeping your subscription. Click "No thanks" and it will take you to a third page asking if you're absolutely sure you want to cancel. Click "Yes" and it will cancel your subscription and provide you with a confirmation number.
Once you're done with the first magazine, go to the top of the web page and click on the "Main Menu" tab. Select "Cancel Subscription" and it will take you back to the "Select Your Magazine" page. Please note, when you do this you are given the same confirmation number for each magazine.
I hope this helps. Aside from reading the initial complaints here, it took me maybe 5 minutes tops to cancel my subscriptions.
Synapse Group Inc Reviews
I have been a Men's Health Magazine subscription holder for many years. Never had a problem until now. Men's Health Magazine would send me a renewal notice in the mail and I would confirm my renewal by returning the card they sent me and I was billed accordingly.
Evidently, the people at Men's Heath / Rondale Books were getting lazy and didn't want to deal with magazine subscriptions anymore so they turned my subscription over to Synapse New Sub Service.
The people at Synapse New Sub Service took it upon themselves to debit my account for $42.00 to renew my subscription without my authorization.
At this time I want to: Cancel my subscription to Men's Health Magazine and get reimbursed my $42.00 that my account was debited for.
I will never do business with Men's Health Magazine or Rodale Books ever again!!
I was offered a trial magazine subscription after making a purchase from a music/movies store that I frequent. Two free months of 3 different magazines which I began to receive. One month later, I saw a charge on my checking account of $11.99, with it being titled " recurring debit card including the store name.
That charge posted to my account 11/14/16. The card they sent in the mail said I had until 12/12/16 to call 800.586.9312, and discontinue service. Very angry, I called to inquire about the charge and discontinue (cancel) magazines. just keep hitting 000 on your phone to get to a real person.
After having an intelligent conversation with the "representative", he said he did not see any charges to my bank account. I told him I don't CARE what he sees! I told him to cancel my subscription, and refund my money! This call was being recorded for quality purposes. Yeah.
He said he would turn this over to " customer service", and said they would call me regarding this issue. He would not give me a number for me to call myself. So, I'll just wait for this unethical company to call me, and gladly refund my money, and apologize for this inconvenience. Right. Fight on!
I signed up for a credit card at Bealls Department Store in Decatur, TX in September 2014. At that time, they asked if I would like to also sign up for 3 FREE magazines at that time. I said sure - for free - why not. Well the magazines kept coming which I just threw away and wondered when they would stop. Come to find out they have been billing me for these magazines on my Bealls credit card all of this time. So far I have incurred $343.50. I had blindly just kept paying my credit card without realizing I was getting billed for these magazines. On my last bill, it was obvious when there was an additional $127.50 in charges and I knew I didn't spend that much at Bealls. I called and complained to Bealls and they managed to cancel the magazines and credited back $105.38 of those charges (after saying they would credit in full).
I have never felt so ripped off and deceived in my life. I have tried to contact Synapse Ret Ventures to receive my money back to no avail. Bealls have washed their hands of this and said I must contact Synapse. What a scam. I want my remaining $238.12 that they have billed me back!
I am deeply disappointed in Bealls that they would be part of this scam and will no longer shop at Bealls.
I recently saw a charge on my store credit card statement that I didn't remember making. When I pulled up my account activity, I saw it was for magazines. A few years back, I had agreed to the 3 month trial and never got around to cancelling them. So I decided I'd do an internet search for the company and find out how to do it. Rip Off Report was the 3rd search result, and being curious, I clicked on it.
I empathize with the frustration the original posters experienced. I've done the telephone game before and it is annoying to have to call three different places to get what you need done. To be fair to the company, however, I was able to cancel my subscriptions online very easily, and I thought I should share the information in case anyone, like me, is looking to do the same thing.
On the main site for Synapse Group Inc., scroll to the bottom and you'll find a link to "Magazine Customer Service." To make it easier, I'll paste the link here: Magazine Customer Service and in case that doesn't work, here's the link to the main Synapse Group Inc. page: http://www.synapsegroupinc.com and here's a link to their Magazine Outlet site: https://store.magazineoutlet.com. A customer service link is located at the bottom of the page.
Once you are in the Magazine Customer Service section, it will ask for some information to help the program look up your subscriptions. You will be taken to a page that says "Select Your Magazine" along with a pull down menu. Click on the pull down menu and select your magazine. It will give you the details of your subscription - next renewal date, etc. Click on the "Next" button and it will take you through three more pages. The first will ask if you're sure you want to cancel, offering you a $2 deal to stay on as a subscriber. Select "No" from the options. This will take you to a second page that offers you various chachkas for keeping your subscription. Click "No thanks" and it will take you to a third page asking if you're absolutely sure you want to cancel. Click "Yes" and it will cancel your subscription and provide you with a confirmation number.
Once you're done with the first magazine, go to the top of the web page and click on the "Main Menu" tab. Select "Cancel Subscription" and it will take you back to the "Select Your Magazine" page. Please note, when you do this you are given the same confirmation number for each magazine.
I hope this helps. Aside from reading the initial complaints here, it took me maybe 5 minutes tops to cancel my subscriptions.