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Swap.com


Country United States
State Illinois
City Bolingbrook
Address 850 Veterans Parkway, unit A
Phone 630-296-0146
Website http://www.swap.com/

Swap.com Reviews

  • Oct 7, 2018

I have 26 high quality items (they passed their stringent acceptance rules, which seem to only apply when you sell items but not when you buy them!) This includes jeans, button up shirts, maybe NWT. They're "generously" offering me $10.71 credit for ALL 26 items!!! Or I can donate them, or I can have them shipped back to me for $23??? Absolutely ridiculous, DO NOT DO BUSINESS WITH!!!

  • Dec 15, 2017

I sent a box of items to consign with swap on September 29, 2017. There were over 75 items in the box of boys & girls childrens clothing. The box was confirmed delivered via swap.com prepaid fedex shipping label. After 3-4 emails to their customer service department, and via twitter - my consignment box has still not been processed. It is now December 14th, 2017 - nearly 3 months later - I have no items, no money, and now no communication. I feel completely ripped off and I am out everything! Take your consignment items elsewehere!! You dont want to do business here!

  • Jun 24, 2017

Swap.com baits online used clothing sellers by accepting the first few boxes the seller sends. Just when you get confident with their service, and send more clothing, they send a nastygram saying that you're suspended for X amount of time for some nebulous reason. In fact, the reason is so nebulous, I can only guess that they suspended me for three months because of their 80% consignment approval rate. I did not send tattered, dirty or heavily worn garments. In fact, some were new garments with price tags still attached. The remaining garments were freshly laundered. Garments were name brand. I did not send boxes that violated their guidelines. I did not send clothing that violated their guidelines. Swap's answer is always,"Check the guidelines." I sent two separate boxes of about 80 garments each. Those garments are my loss. I have been suspended for three months. I am hereby suspending Swap indefinitely. I want to forget them. I will never do business with them again. When I receive their sale notices, they will be spammed. I've read similar complaints about Swap sellers and figured that other sellers were probably negligent in some fashion. I gave Swap a chance and then they failed me miserably. Please read the many sellers complaints and think hard about committing. I thought that everything was going well until I received their shocking email. I can only hope that their employees are enjoying the many garments I sent to them - absolutely free. I feel that I've been scammed and hope that others will not fall prey as I did.

  • May 30, 2017

Swap.com is a colossal rip-off. I sent a huge box with more than 24 items. ALL items were clean, the vast majority were new without tags, never even washed. Yet I was told that swap.com rejected all but three items. I am absolutely certain every piece of clothing was in good shape when it was shipped out, so I'm not sure what to think. Anyhow, in the end, for a box containing 24 pieces of clothing I received $12.60. Again--what a ripoff. Not only will I not send any more items to swap.com, I would not purchase an item from them, simply because I don't think they are a legitimate, honest company.

  • Oct 26, 2016

First off, they have destroyed some of my items. On my first set of boxes. I chalked it up to an accident, maybe my box being hit with a forklift (as both herls were forcibly ripped off my shoes) . And my clothes getting dripped on by an overly hungry associate standing over my box. Or my almost new shoes that were perfectly fine when I sent them came back all scratched up...But after reading that they have destroyed multiple people's items on multiple consumer websites.... It makes me wonder what really happened to my 'rejected' items. On my second round of sending them boxes, they decided to turn off the Swap option. They are called Swap.com but you are not allowed to Swap! The only thing you can do is BUY! They say they are working on their software but its been 6-7 months. They charge you to list your items and they don't sell because the new boxes are listed first and your items get burried fast. So your items sit there. When you buy something, you are taking your chances. I have had them reject my perfectly good items then send me items I purchased that reeked like goodwill and had holes in them. They also stopped telling you how long your items have left to sit there before they start charging you a storage fee. Keep an eye on that if you use Swap as they used to tell you in the pricing section. This was a deliberate switch I believe to collect fees from people who forget how long they have for free storage. But the biggest thing is being unable to use free swaps for 6-7 months. Almost the entire time my items have been there, I have been unable to use their main advertised feature. Swap.com advertises itself as being able to use free swaps. But the only swap is the service they are providing. I want my items back and my money back.

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