I registered for Suzanne Evan's program The Speaking Solution and participated which was a 3 month program. iI participated in the program for one month. It was not what I was expecting and the time commitment exceed what had been advertised. Being extremely stressed out by my participation I experienced a health emergency. My doctor put me on medication and explicitely advised life style changes. I took my doctor's advice and withdrew from the program. I notified Suzanne Evan's office of my situation and requested a refund for the program as I was no longer able to participate. I also suggested that they prorate the tuition as I had participated for a month and even though I had received little value, I took responsibility for my participation. I was told that the only way I could receive a refund was to complete the program, provide evidence that I had done all of the work assignments, speak to a coach, do what they told me to do and if I still didn't see results they would consider a refund. I explained that I was unable to compelet the program due to health issues and that wasn't a path that I could fulfill. I was then told that if I provided a doctor's note to verify my health issue that they would refund my tuition for the program. I provided medical recortds from my doctor and they decided that it was not sufficient. They said I would need a letter from the doctor stating that I couldn't participate in on-line programs. TSuzanne said thet she had refunded money to another participant that had a stroke and the doctor said they were unable to do the program. She determined that my medical condition didn't warrant a refund in spite of what my doctor and medical records stated. It was not as severe as a stroke.
When they declined my request for a refund I was told by Suzanne that she wasn't selling shoes and that the value of what she provided was "evergreen" and available for me forever. I could utilize the training on line when I felt better and could benefit from my investment in my own time. I tecived an email from the offices of Suzanne Evans in regards to the program stating that the facebook page would no longer be active as of June 1st and the portal to the program would only be available until January. The email instructed me to download the information I wanted from the protal before January.Today, July 17th I logged on to the website to find my login information was no longer valid or authorized. The protal for the Speakiing Solution Program when clicked on reflects no page available. So, the "evergreen" promise was a lie, like all of the things that Suzanne promises. My experience of interacting with this business was that they will say whatever they think you want to hear. The real story of Suzanne Evans Coaching and the other programs she offers is that she is the queen of deception and spinning stories to suck people into believing that she has value to offer. Her real talent is getting her hands on people's money and you can be sure that when she does, she will keep it no matter what.
I am writing this hoping to save others from throwing $2,947 down a rat hole like I did. Suzanne Evans is masterful at crafting a message to get people sucked in and to give her money. What she says and what she provides are not the same thing. A con artist is too kind of a description for this woman. Integrity, sincerity and authenticity are words she uses but clearly has no concept of putting them into practice with her business. Engage with the company at your won risk,They are self deluded and justify their unprofessional actions. They say they have a refund policy that they stand by, and they do. It is a No Refund policy and they stand by that completely.
Surprise, surprise, not. This is what they always do and apparently always will. I had the experience same a few years back. Have a lawyer write her a letter -- pay a couple hundred and get your money back. Your evidence is enough to support that.
Unauthorized Charges on my Credit Card after withdrawal from Coaching. I'm filing a complaint against The Speaking Solution program by Suzanne Evans for unauthorized charges on my credit card even after I canceled from the Coaching program. The company have been defiant to the Credit card company on the chargebacks and continues to demand more charges however, I have not received any training from them. The Coaching program was purchased from a high- pressured Webinar hosted by Suzanne Evans on January 13th 2017 for 7 - monthly payment of $427 for a total of $2989, as of today the company charged my credit card a total of $2062. Although, the agreement was for $427, however Suzanne Evans charged $604 for the month of February and March, this is clearly a breach of split payment agreement.
The training was scheduled to start on January 31th. I joined the 1st Weekly Training Call which was for the most part not a training but a Q and A session - lasted for about 3 hours, the second call lasted as long, please note these are not coaching or training but questions and answers sessions, which frankly is not an efficient use of time or constitute live coaching per the marketing terms for the program during the webinar. I could not commit to such intense sessions knowing that I have a gravely sick mother that requires my time as the primary caregiver. I sent an email on February 10th informing the company that I could not continue with such intense program due to my mother's health needs.
I have not received any Coaching or training from the company following the withdrawal from the program. Despite several emails, fax and follow up calls, the company refused to respond to my emails or refund my credit card, while Bank of America continues to pursue a chargeback for the charges, there's no progress so far. On March 29TH, after I faxed the company to inform them that I would proceed to report the matter to Consumer Affairs, then I got a call from Donna Ward who promised to refund the charges but failed to honor the promise. However, when the charge for April 14th 2017 was refused by Bank of America, I got 3 emails from Donna Ward demanding payment for another $604. This is the only email from Donna Ward further to her callback on March 29th with the promise to refund the charges.Then on April 24th, company process a charge of $427.
The company has completely ignored my concerns and lacked empathy but they think they have the right to charge my account for a service that I have not received. The company's attitude is unprofessional, and has prompted me to do more research on the company. Upon further research, I found numerous complaints dating back several years about the company and their marketing tactics online. There are 2 complaints filed with South Carolina Department of Consumer Affairs on 3/19/2014 and 4/7/2014. More complaints can be found on different website for various complaints which is unethical. Just the reviews from the company employees left me in totally shock like the bullying attitude and the lack of professionalism which I can attest to. https://www.glassdoor.com/Reviews/Suzanne-Evans-Coaching-Reviews-E1505754_P2.htm https://www.yelp.com/biz/suzanne-evans-coaching-llc-murrells-inlet
In addition to their employee review, then the review from some of the past participates of the program include even more shocking comments, below are some of the comments, these are people who trusted Suzanne Evan with their lives and wallets: =
" Suzanne is the 'Queen' of deception, however she is very gifted in vulgarity..She runs her event like she lives her life.. Always late, unwilling to take responsibility and no substance. She's a hard sell, harder up sell. With no substance..Yet for those who are vulnerable. She will pounce.. Her team of 'World Class' coaches can also be found in the isles of Walmart.."
here's another review
" My friend tried this program and never received all of the items that were promised and now she is being hounded by this company to pay for services she never received. Think twice if you are considering this."
Clearly, there’s a trend with the way Suzanne Evan conducts her business with no consumer protection which needs to be investigated. Even after, I brought these reviews to the company’s notice, it meant nothing to them. I would like the Consumer Affairs department investigate the company’s unregulated practices and help me get the refund of $2062.
Suzanne Evans Coaching, LLC Reviews
I registered for Suzanne Evan's program The Speaking Solution and participated which was a 3 month program. iI participated in the program for one month. It was not what I was expecting and the time commitment exceed what had been advertised. Being extremely stressed out by my participation I experienced a health emergency. My doctor put me on medication and explicitely advised life style changes. I took my doctor's advice and withdrew from the program. I notified Suzanne Evan's office of my situation and requested a refund for the program as I was no longer able to participate. I also suggested that they prorate the tuition as I had participated for a month and even though I had received little value, I took responsibility for my participation. I was told that the only way I could receive a refund was to complete the program, provide evidence that I had done all of the work assignments, speak to a coach, do what they told me to do and if I still didn't see results they would consider a refund. I explained that I was unable to compelet the program due to health issues and that wasn't a path that I could fulfill. I was then told that if I provided a doctor's note to verify my health issue that they would refund my tuition for the program. I provided medical recortds from my doctor and they decided that it was not sufficient. They said I would need a letter from the doctor stating that I couldn't participate in on-line programs. TSuzanne said thet she had refunded money to another participant that had a stroke and the doctor said they were unable to do the program. She determined that my medical condition didn't warrant a refund in spite of what my doctor and medical records stated. It was not as severe as a stroke.
When they declined my request for a refund I was told by Suzanne that she wasn't selling shoes and that the value of what she provided was "evergreen" and available for me forever. I could utilize the training on line when I felt better and could benefit from my investment in my own time. I tecived an email from the offices of Suzanne Evans in regards to the program stating that the facebook page would no longer be active as of June 1st and the portal to the program would only be available until January. The email instructed me to download the information I wanted from the protal before January.Today, July 17th I logged on to the website to find my login information was no longer valid or authorized. The protal for the Speakiing Solution Program when clicked on reflects no page available. So, the "evergreen" promise was a lie, like all of the things that Suzanne promises. My experience of interacting with this business was that they will say whatever they think you want to hear. The real story of Suzanne Evans Coaching and the other programs she offers is that she is the queen of deception and spinning stories to suck people into believing that she has value to offer. Her real talent is getting her hands on people's money and you can be sure that when she does, she will keep it no matter what.
I am writing this hoping to save others from throwing $2,947 down a rat hole like I did. Suzanne Evans is masterful at crafting a message to get people sucked in and to give her money. What she says and what she provides are not the same thing. A con artist is too kind of a description for this woman. Integrity, sincerity and authenticity are words she uses but clearly has no concept of putting them into practice with her business. Engage with the company at your won risk,They are self deluded and justify their unprofessional actions. They say they have a refund policy that they stand by, and they do. It is a No Refund policy and they stand by that completely.
Avoid
Surprise, surprise, not. This is what they always do and apparently always will. I had the experience same a few years back. Have a lawyer write her a letter -- pay a couple hundred and get your money back. Your evidence is enough to support that.
Unauthorized Charges on my Credit Card after withdrawal from Coaching. I'm filing a complaint against The Speaking Solution program by Suzanne Evans for unauthorized charges on my credit card even after I canceled from the Coaching program. The company have been defiant to the Credit card company on the chargebacks and continues to demand more charges however, I have not received any training from them. The Coaching program was purchased from a high- pressured Webinar hosted by Suzanne Evans on January 13th 2017 for 7 - monthly payment of $427 for a total of $2989, as of today the company charged my credit card a total of $2062. Although, the agreement was for $427, however Suzanne Evans charged $604 for the month of February and March, this is clearly a breach of split payment agreement.
The training was scheduled to start on January 31th. I joined the 1st Weekly Training Call which was for the most part not a training but a Q and A session - lasted for about 3 hours, the second call lasted as long, please note these are not coaching or training but questions and answers sessions, which frankly is not an efficient use of time or constitute live coaching per the marketing terms for the program during the webinar. I could not commit to such intense sessions knowing that I have a gravely sick mother that requires my time as the primary caregiver. I sent an email on February 10th informing the company that I could not continue with such intense program due to my mother's health needs.
I have not received any Coaching or training from the company following the withdrawal from the program. Despite several emails, fax and follow up calls, the company refused to respond to my emails or refund my credit card, while Bank of America continues to pursue a chargeback for the charges, there's no progress so far. On March 29TH, after I faxed the company to inform them that I would proceed to report the matter to Consumer Affairs, then I got a call from Donna Ward who promised to refund the charges but failed to honor the promise. However, when the charge for April 14th 2017 was refused by Bank of America, I got 3 emails from Donna Ward demanding payment for another $604. This is the only email from Donna Ward further to her callback on March 29th with the promise to refund the charges.Then on April 24th, company process a charge of $427.
The company has completely ignored my concerns and lacked empathy but they think they have the right to charge my account for a service that I have not received. The company's attitude is unprofessional, and has prompted me to do more research on the company. Upon further research, I found numerous complaints dating back several years about the company and their marketing tactics online. There are 2 complaints filed with South Carolina Department of Consumer Affairs on 3/19/2014 and 4/7/2014. More complaints can be found on different website for various complaints which is unethical. Just the reviews from the company employees left me in totally shock like the bullying attitude and the lack of professionalism which I can attest to. https://www.glassdoor.com/Reviews/Suzanne-Evans-Coaching-Reviews-E1505754_P2.htm https://www.yelp.com/biz/suzanne-evans-coaching-llc-murrells-inlet
In addition to their employee review, then the review from some of the past participates of the program include even more shocking comments, below are some of the comments, these are people who trusted Suzanne Evan with their lives and wallets: =
https://www.yelp.com/biz/suzanne-evans-coaching-llc-murrells-inlet
" Suzanne is the 'Queen' of deception, however she is very gifted in vulgarity..She runs her event like she lives her life.. Always late, unwilling to take responsibility and no substance. She's a hard sell, harder up sell. With no substance..Yet for those who are vulnerable. She will pounce.. Her team of 'World Class' coaches can also be found in the isles of Walmart.."
here's another review
" My friend tried this program and never received all of the items that were promised and now she is being hounded by this company to pay for services she never received. Think twice if you are considering this."
Clearly, there’s a trend with the way Suzanne Evan conducts her business with no consumer protection which needs to be investigated. Even after, I brought these reviews to the company’s notice, it meant nothing to them. I would like the Consumer Affairs department investigate the company’s unregulated practices and help me get the refund of $2062.