During sales process Billy (salesperson) promised to oversee packing & loading & calling & begging me to use his company promising a great move. It turned out to be a very bad experience. The original move dates needed to be scheduled over the weekend as my daughter & husband were overseeing the move. (needed to schedule around their work). Original move dates were 9/9 & 9/10 (packing) & 9/11 (loading). Due to Hurricane Irma, they called us to reschedule, we reminded them it needed to be on a weekend & Monday. It was rescheduled for the next weekend. The movers came to pack on 9/16. They sent two men to pack w/no supervision. I called Billy several times, he would not answer phone calls. Movers packed liquids which spilled all over other items, they wrapped artwork with an expensive duvet, basically they used my linens to wrap items. Then came move day (9/18) to load. Only two men were sent, two others came later for two hours. No supervision again. It was not a two-man job. They were there until 8pm & did not finish, not enough room in the truck. They left our storage unit, the dining room table w/glass etc. We were told we needed to call to schedule another day to pick up the rest. My daughter called 9/19 AM & asked when the earliest possible time could be since she & husband work.
Mikel (female) asked her to hold & then said they would be there between 11A - 1PM on 9/20. When asked why Billy was not overseeing the move, they said it was because the dates kept changing, we reminded them WE did not change the date, THEY called to do so because of the hurricane. My son-in law called on 9/20 AM to confirm the time & to remind them about the storage unit & the need for boxes. A male manager told him to make sure they got everything this time & we again reminded them it was not our fault they did not have the right truck size, etc. He specifically confirmed with my son in law they would be there between 11A - 1PM as he had to bring in an employee to work while he went to meet the movers. We called again at 11:30 to confirm the time, spoke to Stacy, she said she was not sure when they would be coming, they were very busy because of the hurricane. She said they still may be able to make it by 1PM. We called again at 12:30PM. Stacy said they never told us they would be there between 11A-1PM.
They were very busy, she was yelling, when we asked her not to yell, she asked someone next to her if she was yelling & then said she was talking loudly since she was sitting by a fan. The truck did not arrive until 5:30PM & they did not have boxes or tape. They removed items without wrapping & did not secure screws & other fixtures. At one point they wrapped screws to the dining room table in a paper towel. We have not seen these screws yet. I want to note that to workers seemed exhausted & were not provided with the proper resources (boxes, tape etc) to do their job. The truck arrived in PA on Sunday, 10/1, 11 days after finishing the packing on the 9/20. The move was supposed be done on 9/18 & the furniture was to be delivered 10 days after as stated in the contract. Upon arrival we found many items broken &/or missing. The company promised to send items such as bolts for the dining table they said they found & still have not sent.
The salesperson called me back on Monday 10/2 to apologize for a lousy move. He said he felt bad since he promised it would go smoothly. The driver of the truck told me that this was the worst move he has ever seen & he has worked with the company 13 years. The packing & loading was done poorly & it has inconvenienced my family since we can’t put together our bed together, our dining table, & we had to buy a new bedroom set. When we call now, they tell us to deal with the insurance company & we do not even have a name of a company, just a form with their name on it. It was awful in every way possible.
I contacted Superior Moving Company on Oct 2nd to receive a quote on a move which consisted of 2 pictures, 60" tv with stand, Queen size bed with brass headboard, Bureau, chest, and 3 boxes. Tony told me it would be $99 flat fee with additional $99 for a 2 hour minimum and 10% gas. I gave him the addresses and he told me he would charge me $75 instead of $99. I setup the move for Fri Oct. 6th at 9:30am and paid him a upfront fee of $100 through PayPal. I called him around noon on Thurs Oct 5th and had to reschedule the move because I had to attend a care plan meeting regarding my fathers care. Tony rescheduled move for Sat Oct. 7th at 9:00 am. I showed up at the Assisted Living Facility and no one showed. I called and spoke to Tony and I asked when the movers were going to show up he told me he would call me back. When he did he told me they would be there at 1:00. At 11:22am Tony called me and stated "He's pissed off at his workers and I am going to rent a truck and do the move myself". He told me it would be about an hour and a half. At 1:39 pm I called Tony and he stated "I am doing 30 things right now and can we make the move tomorrow at 8:00am? I said fine, except that I had to be at Church at 11. He said the move would be done by then.
On Sunday at 7:30 I called and received Tony's voicemail to confirm move. I drove to the Assisted Living Facility and arrived at 8:01am called him again and left voice mail that it is close to 8:15 and no one is here. Then I preceded to call him 20 times after that and received his voice mail message. I felt that I was being ignored and did leave a message that I was going to contact the police. At 10:36 he finally called me back stating he doesn't like threatening phone calls and that he lost his phone. Now, if someone who has been in business for himself for over 20 years and his business hours are 7 days a week from 9am to 9pm. He used the excuse that he lost his phone. Now, wouldn't you think if this business is legit he would have a back up phone or his partners whom he stated was his brother and brother-in-law when I spoke to him initially. I asked him if he was Italian and he accused me of being racist and called me a f'ing bi*t#h 17 times and then told me he was recording the conversation. I in turn told him about the allegations I read on this site and he said it was from 10 years ago and I told him I was contacting the BBB and reporting him. He puts up signs around the County saying Move 4 Less. I told him if I see his signs I am going to rip them down and he said I wouldn't be able to do this because he nails them to trees and I said I will find a way to get them down. I asked him about the $100 I paid him through PayPal and he told me to go on PayPal and get my money back. He also stated that I cancelled the move on him first, though I gave him plenty of time and when he rescheduled the move he did not act upset like he did on the phone with me. He was yelling at me continuing to call me f'ing b*t#ch. I called him a a@@h*o*%. Then he hung up on me and I called him back and it went directly to voice mail because he blocked my number. I called him from a different number and he answered and I said listen Tony and he said I'll block you from this number too and again hung up.
His Facebook page has a different name of a Moving Company called Budget Movers, Move LLC., and on invoice it says Anthony Magazu Mover's. Sounds fishey on why he had 3 different Moving names and has been doing this for over 20 years according to a flyer that was left on my door. I looked up his address which is on the invoice and it is inactive. What is going on?
WE HIRED SUPERIOR MOVING A STORAGE TO MOVE US FROM KENDALL TO CUTLER BAY AND PAID THEM $2400. WE MADE AN APPOINTMENT FOR 8:30 AM AND THEY SHOWED UP AT 10:55 WITH A SMALL TRUCK THAT WAS NOT BIG ENOUGH TO MOVE OUR HOME, WHEN IN THE PAST THEY HAD MOVED US BEFORE AND USED A TRACTOR TRAILER WHICH SHOULD HAVE BEEN THE CORRECT EQUIPMENT.
THEY SHOWED UP WITH 4 MOVERS, 2 OF WHICH HAD NO EXPERIENCE WHATSOEVER, THEY HAD BEEN WITH THE COMPANY FOR 1 DAY AND ONE OF THEM WAS DROPPING THINGS LEFT AND RIGHT.
I WAS MOVING TO A GATED COMMUNITY WHICH ALLOWS MOVES ONLY TILL 6PM SO I KNEW WHEN THEY SOWED UP WITH THE WRONG EQUIPMENT THAT THIS WAS GOING TO BE A PROBLEM, SO I TOLD THEM THAT THIS WOULD NOT WORK, SO THEY SENT ANOTHER CREW THAT DID NO SHOW UP TILL 4PM.
I WAS ABLE TP GET MY ASSOCIATION TO MAKE AN EXCEPTION AND ALLOW THEM TO WORK LATE, SO THEY CONTINUED TO MOVE MY BELONGINGS , AND I NOTICED THAT THEY WERE SHOUTING AT EACH OTHER AND IT WAS A COMPLETE CHAOS.
FINALLY THEY SAID TO ME THAT THEY WERE TIRED, AND THEY ASKED ME IF IT WAS OK FOR THEM JUST TO LEAVE MY FURNITURE IN MY GARAGE, AND THAT THEY WOULD COME THE NEXT DAY TO BRING IT IN THE HOUSE
LITERALLY THE MANAGERS WORDS WERE "I PROMISE YOU THAT WE WILL BE BACK TO TAKE CARE OF THE REST TOMORROW"
WHEN I CALLED THEM TO FIND OUT WHY THEY WERE NOT AT MY HOME YET, THEY RESPONDED THAT THEY WERE NOT SCHEDULED TO COME, AND WHEN I INFORMED THE INCREDIBLY RUDE CUSTOMER SERVICE AGENT, SHE SAID THAT THERE WOULD BE AN ADDITIONAL $500 CHARGE FOR THEM TO COME BACK.
THIS PEOPLE HAVE TO BE THE MOST DISORGANIZED, RUDE, AND COMPLETELLY INDIFERENT PEOPLE THAT I HAVE EVER ENCOUNTERED, AND THEY HAVE COMPLETE DISREGARD FOR THEIR CLIENTS.
Hired him to move a dresser sofa and some clothes from tampa to orlando, he broke my dresser hurt his foot and yelled at my 7 and 9 year old he is loud and also urinated in my garden in tampa, my landlord said something and he told him he had to pee and he should not have done it in the garden
4200 Tamargo Dr
Paid Frank $259 in, South Carolina 29582 frank said "whatever"
Did you get my e mail...they were returned b28930fdst03vuc
Superior Moving & Storage, Inc. Reviews
During sales process Billy (salesperson) promised to oversee packing & loading & calling & begging me to use his company promising a great move. It turned out to be a very bad experience. The original move dates needed to be scheduled over the weekend as my daughter & husband were overseeing the move. (needed to schedule around their work). Original move dates were 9/9 & 9/10 (packing) & 9/11 (loading). Due to Hurricane Irma, they called us to reschedule, we reminded them it needed to be on a weekend & Monday. It was rescheduled for the next weekend. The movers came to pack on 9/16. They sent two men to pack w/no supervision. I called Billy several times, he would not answer phone calls. Movers packed liquids which spilled all over other items, they wrapped artwork with an expensive duvet, basically they used my linens to wrap items. Then came move day (9/18) to load. Only two men were sent, two others came later for two hours. No supervision again. It was not a two-man job. They were there until 8pm & did not finish, not enough room in the truck. They left our storage unit, the dining room table w/glass etc. We were told we needed to call to schedule another day to pick up the rest. My daughter called 9/19 AM & asked when the earliest possible time could be since she & husband work.
Mikel (female) asked her to hold & then said they would be there between 11A - 1PM on 9/20. When asked why Billy was not overseeing the move, they said it was because the dates kept changing, we reminded them WE did not change the date, THEY called to do so because of the hurricane. My son-in law called on 9/20 AM to confirm the time & to remind them about the storage unit & the need for boxes. A male manager told him to make sure they got everything this time & we again reminded them it was not our fault they did not have the right truck size, etc. He specifically confirmed with my son in law they would be there between 11A - 1PM as he had to bring in an employee to work while he went to meet the movers. We called again at 11:30 to confirm the time, spoke to Stacy, she said she was not sure when they would be coming, they were very busy because of the hurricane. She said they still may be able to make it by 1PM. We called again at 12:30PM. Stacy said they never told us they would be there between 11A-1PM.
They were very busy, she was yelling, when we asked her not to yell, she asked someone next to her if she was yelling & then said she was talking loudly since she was sitting by a fan. The truck did not arrive until 5:30PM & they did not have boxes or tape. They removed items without wrapping & did not secure screws & other fixtures. At one point they wrapped screws to the dining room table in a paper towel. We have not seen these screws yet. I want to note that to workers seemed exhausted & were not provided with the proper resources (boxes, tape etc) to do their job. The truck arrived in PA on Sunday, 10/1, 11 days after finishing the packing on the 9/20. The move was supposed be done on 9/18 & the furniture was to be delivered 10 days after as stated in the contract. Upon arrival we found many items broken &/or missing. The company promised to send items such as bolts for the dining table they said they found & still have not sent.
The salesperson called me back on Monday 10/2 to apologize for a lousy move. He said he felt bad since he promised it would go smoothly. The driver of the truck told me that this was the worst move he has ever seen & he has worked with the company 13 years. The packing & loading was done poorly & it has inconvenienced my family since we can’t put together our bed together, our dining table, & we had to buy a new bedroom set. When we call now, they tell us to deal with the insurance company & we do not even have a name of a company, just a form with their name on it. It was awful in every way possible.
I contacted Superior Moving Company on Oct 2nd to receive a quote on a move which consisted of 2 pictures, 60" tv with stand, Queen size bed with brass headboard, Bureau, chest, and 3 boxes. Tony told me it would be $99 flat fee with additional $99 for a 2 hour minimum and 10% gas. I gave him the addresses and he told me he would charge me $75 instead of $99. I setup the move for Fri Oct. 6th at 9:30am and paid him a upfront fee of $100 through PayPal. I called him around noon on Thurs Oct 5th and had to reschedule the move because I had to attend a care plan meeting regarding my fathers care. Tony rescheduled move for Sat Oct. 7th at 9:00 am. I showed up at the Assisted Living Facility and no one showed. I called and spoke to Tony and I asked when the movers were going to show up he told me he would call me back. When he did he told me they would be there at 1:00. At 11:22am Tony called me and stated "He's pissed off at his workers and I am going to rent a truck and do the move myself". He told me it would be about an hour and a half. At 1:39 pm I called Tony and he stated "I am doing 30 things right now and can we make the move tomorrow at 8:00am? I said fine, except that I had to be at Church at 11. He said the move would be done by then.
On Sunday at 7:30 I called and received Tony's voicemail to confirm move. I drove to the Assisted Living Facility and arrived at 8:01am called him again and left voice mail that it is close to 8:15 and no one is here. Then I preceded to call him 20 times after that and received his voice mail message. I felt that I was being ignored and did leave a message that I was going to contact the police. At 10:36 he finally called me back stating he doesn't like threatening phone calls and that he lost his phone. Now, if someone who has been in business for himself for over 20 years and his business hours are 7 days a week from 9am to 9pm. He used the excuse that he lost his phone. Now, wouldn't you think if this business is legit he would have a back up phone or his partners whom he stated was his brother and brother-in-law when I spoke to him initially. I asked him if he was Italian and he accused me of being racist and called me a f'ing bi*t#h 17 times and then told me he was recording the conversation. I in turn told him about the allegations I read on this site and he said it was from 10 years ago and I told him I was contacting the BBB and reporting him. He puts up signs around the County saying Move 4 Less. I told him if I see his signs I am going to rip them down and he said I wouldn't be able to do this because he nails them to trees and I said I will find a way to get them down. I asked him about the $100 I paid him through PayPal and he told me to go on PayPal and get my money back. He also stated that I cancelled the move on him first, though I gave him plenty of time and when he rescheduled the move he did not act upset like he did on the phone with me. He was yelling at me continuing to call me f'ing b*t#ch. I called him a a@@h*o*%. Then he hung up on me and I called him back and it went directly to voice mail because he blocked my number. I called him from a different number and he answered and I said listen Tony and he said I'll block you from this number too and again hung up.
His Facebook page has a different name of a Moving Company called Budget Movers, Move LLC., and on invoice it says Anthony Magazu Mover's. Sounds fishey on why he had 3 different Moving names and has been doing this for over 20 years according to a flyer that was left on my door. I looked up his address which is on the invoice and it is inactive. What is going on?
WE HIRED SUPERIOR MOVING A STORAGE TO MOVE US FROM KENDALL TO CUTLER BAY AND PAID THEM $2400. WE MADE AN APPOINTMENT FOR 8:30 AM AND THEY SHOWED UP AT 10:55 WITH A SMALL TRUCK THAT WAS NOT BIG ENOUGH TO MOVE OUR HOME, WHEN IN THE PAST THEY HAD MOVED US BEFORE AND USED A TRACTOR TRAILER WHICH SHOULD HAVE BEEN THE CORRECT EQUIPMENT.
THEY SHOWED UP WITH 4 MOVERS, 2 OF WHICH HAD NO EXPERIENCE WHATSOEVER, THEY HAD BEEN WITH THE COMPANY FOR 1 DAY AND ONE OF THEM WAS DROPPING THINGS LEFT AND RIGHT.
I WAS MOVING TO A GATED COMMUNITY WHICH ALLOWS MOVES ONLY TILL 6PM SO I KNEW WHEN THEY SOWED UP WITH THE WRONG EQUIPMENT THAT THIS WAS GOING TO BE A PROBLEM, SO I TOLD THEM THAT THIS WOULD NOT WORK, SO THEY SENT ANOTHER CREW THAT DID NO SHOW UP TILL 4PM.
I WAS ABLE TP GET MY ASSOCIATION TO MAKE AN EXCEPTION AND ALLOW THEM TO WORK LATE, SO THEY CONTINUED TO MOVE MY BELONGINGS , AND I NOTICED THAT THEY WERE SHOUTING AT EACH OTHER AND IT WAS A COMPLETE CHAOS.
FINALLY THEY SAID TO ME THAT THEY WERE TIRED, AND THEY ASKED ME IF IT WAS OK FOR THEM JUST TO LEAVE MY FURNITURE IN MY GARAGE, AND THAT THEY WOULD COME THE NEXT DAY TO BRING IT IN THE HOUSE
LITERALLY THE MANAGERS WORDS WERE "I PROMISE YOU THAT WE WILL BE BACK TO TAKE CARE OF THE REST TOMORROW"
WHEN I CALLED THEM TO FIND OUT WHY THEY WERE NOT AT MY HOME YET, THEY RESPONDED THAT THEY WERE NOT SCHEDULED TO COME, AND WHEN I INFORMED THE INCREDIBLY RUDE CUSTOMER SERVICE AGENT, SHE SAID THAT THERE WOULD BE AN ADDITIONAL $500 CHARGE FOR THEM TO COME BACK.
THIS PEOPLE HAVE TO BE THE MOST DISORGANIZED, RUDE, AND COMPLETELLY INDIFERENT PEOPLE THAT I HAVE EVER ENCOUNTERED, AND THEY HAVE COMPLETE DISREGARD FOR THEIR CLIENTS.
Hired him to move a dresser sofa and some clothes from tampa to orlando, he broke my dresser hurt his foot and yelled at my 7 and 9 year old he is loud and also urinated in my garden in tampa, my landlord said something and he told him he had to pee and he should not have done it in the garden
4200 Tamargo Dr
Paid Frank $259 in, South Carolina 29582 frank said "whatever"
Did you get my e mail...they were returned b28930fdst03vuc