Went to Sun Devil for an alignment on my car (I recently had new paint and body work done). I requested them to be careful with my car. Manager assured me that my vehicle would be well taken care of. I requested for them to NOT let a young kid drive my car, it has a lot of power for an inexperienced driver. I left my car with them for about 5 hours for a simple alignment job. While next door at Discount Tire before picking up my car, I see my car coming around the corner and there is a young kid driving my car (Remember I asked Manager to not allow any young employees to drive my car, Mgr did not listen). That's not all though...I receive my alignment sheet and notice the castor was out by 1.2 deg, Camber out by 0.5, the Toe was the only thing set on my car. The way they set the alignment will cause the car to pull to the left and the inside of the tires to wear. When I questioned the alignment specs, manager said it was the best they could do, they only adjusted for tire wear, not to factory specs. Manager also said they pulled the K frame, which is interesting since my car has to be adjusted by lower control arms (There were no signs of lower control arm adjustment at all). Sun Devil did a Toe and Go only on my car, not a true alignment. Someone who doesn't know any better would be cheated out of an alignment. So end result, my car still pulled to the left (which is why I brought it then to fix in the first place).
To top it off....when I got my car back I noticed a 4 inch dent on my right rear quarter panel along with the paint chipped. I showed the manager and he said they are not responsible for "body damage" left in their possession. Manager did not even care that my car was damaged and refused to fix the damage that was caused while in THEIR possession (before taking my car to Sun Devil, I had just had a $3,000 dollar paint and body work done, so my car had no dents). So I decided to call Sun Devil Auto Corp, spoke with the General Manager Maynard. Maynard gave me the run around of how they are not responsible for body damage, said my alignment was maxed out because of my strut suspension (which is interesting because my car does not have struts yet Maynard continued to argue with me that my car does have struts). It amazes me on the lack of knowledge from a General Manager of an auto repair store. I am now in contact with a lawyer and was advised that there is a "GARAGE KEEPER LAW" that when a company has your car in their possession for monetary gains, they are responsible for damages caused to a car when its in their possession.
Sun Devil Auto Reviews
Went to Sun Devil for an alignment on my car (I recently had new paint and body work done). I requested them to be careful with my car. Manager assured me that my vehicle would be well taken care of. I requested for them to NOT let a young kid drive my car, it has a lot of power for an inexperienced driver. I left my car with them for about 5 hours for a simple alignment job. While next door at Discount Tire before picking up my car, I see my car coming around the corner and there is a young kid driving my car (Remember I asked Manager to not allow any young employees to drive my car, Mgr did not listen). That's not all though...I receive my alignment sheet and notice the castor was out by 1.2 deg, Camber out by 0.5, the Toe was the only thing set on my car. The way they set the alignment will cause the car to pull to the left and the inside of the tires to wear. When I questioned the alignment specs, manager said it was the best they could do, they only adjusted for tire wear, not to factory specs. Manager also said they pulled the K frame, which is interesting since my car has to be adjusted by lower control arms (There were no signs of lower control arm adjustment at all). Sun Devil did a Toe and Go only on my car, not a true alignment. Someone who doesn't know any better would be cheated out of an alignment. So end result, my car still pulled to the left (which is why I brought it then to fix in the first place).
To top it off....when I got my car back I noticed a 4 inch dent on my right rear quarter panel along with the paint chipped. I showed the manager and he said they are not responsible for "body damage" left in their possession. Manager did not even care that my car was damaged and refused to fix the damage that was caused while in THEIR possession (before taking my car to Sun Devil, I had just had a $3,000 dollar paint and body work done, so my car had no dents). So I decided to call Sun Devil Auto Corp, spoke with the General Manager Maynard. Maynard gave me the run around of how they are not responsible for body damage, said my alignment was maxed out because of my strut suspension (which is interesting because my car does not have struts yet Maynard continued to argue with me that my car does have struts). It amazes me on the lack of knowledge from a General Manager of an auto repair store. I am now in contact with a lawyer and was advised that there is a "GARAGE KEEPER LAW" that when a company has your car in their possession for monetary gains, they are responsible for damages caused to a car when its in their possession.