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report scam| Country | United States |
| State | California |
| City | Pleasanton |
| Address | 2700 Stoneridge Dr |
| Phone | 925-479-9090 |
| Website | http://www.stoneridgechryslerjeepdodgeofdublin.com/ |
Stoneridge Chrysler Dodge Jeep Ram Reviews
On 7/1/2016, I received delivery of my brand new 2016 Jeep Grand Cherokee. When I arrived to the dealer, they said they had to switch VIN numbers and I had to resign all of my loan documents since my vehicle I originally wanted was not available but had the same features, so I did so. The sales person said the vehicle had just arrived and did not have time to inspect the vehicle, only give it gas and a quick wash. When I got it home that night, I noticed a small oil leak but did not think much since it was a brand new vehicle. The leak became much worse by 7/3/2016 and I made a service appt online. On 7/5/16, the service manager said they never seen anything like this before, have to take the entire transmission out and replace "several parts" and it will be 3 days to repair. They gave me a run down horrible vehicle from enterprise to use in the meantime. I asked for a replacement vehicle since this was clearly known and going to be a lemon, but they said since the warranty covers everything, that is all they can do. I am positive they knew about the leak, still signed off on the vehicle to me, and is the reason why they switched vin's at the last second.