Wow!!! As I read other reviews I have the same story!!! Its not the product for me though. We live in NE Ohio and my first SpaCap lasted 5 years!!! We then changed our spa a bit. Ours is an inground spa. We put a nice stone wall around it to help reduce the amount of dirt and leaves that seem to get in. I ordered a new custom cover. Well it did not fit precisely but I knew that it would still do its job. Well less than 2 years later one of the 3 bladders on the inside broke. We have no idea how. I called the owner, he gave me some suggestions and I searched for leaks and tears and to no avail. He then said I had to ship it back to him at my expense and if it was a manufacture defect he would replace it.
Well $130 in shipping and several attempts at phone calls later, I was told that the cover failed because someone jumped on it!!! Imagine my anger as this is impossible with the height and the age of the people at my house. When met with this frustration he then changed his tune to say it was my hot tub design. Well knowing the product worked I asked if we could compromise, I would pay for materials and we can redo it. He agreed to a fee, I paid it immediately and I was told 3-4 weeks. I asked for some changes to the cover as well, mostly in the size of skirt. Again agreement in emails and phone calls. Then the waiting game...
3 months later, countless emails asking about status. He keeps telling me they are re-engineering it. I thank in profusely. 3 months after the orignal due date I get my new cover, exactly the same as the old one. No changes, no re-engineering, in fact more ill fitting than the first one! What a liar this guy is. Attempts at emails and phone calls have suddenly fallen on deaf ears. What a crock. Stay away from this guy unless you can steal the product or make your own, do not deal with the owner.
SpaCap Reviews
Wow!!! As I read other reviews I have the same story!!! Its not the product for me though. We live in NE Ohio and my first SpaCap lasted 5 years!!! We then changed our spa a bit. Ours is an inground spa. We put a nice stone wall around it to help reduce the amount of dirt and leaves that seem to get in. I ordered a new custom cover. Well it did not fit precisely but I knew that it would still do its job. Well less than 2 years later one of the 3 bladders on the inside broke. We have no idea how. I called the owner, he gave me some suggestions and I searched for leaks and tears and to no avail. He then said I had to ship it back to him at my expense and if it was a manufacture defect he would replace it.
Well $130 in shipping and several attempts at phone calls later, I was told that the cover failed because someone jumped on it!!! Imagine my anger as this is impossible with the height and the age of the people at my house. When met with this frustration he then changed his tune to say it was my hot tub design. Well knowing the product worked I asked if we could compromise, I would pay for materials and we can redo it. He agreed to a fee, I paid it immediately and I was told 3-4 weeks. I asked for some changes to the cover as well, mostly in the size of skirt. Again agreement in emails and phone calls. Then the waiting game...
3 months later, countless emails asking about status. He keeps telling me they are re-engineering it. I thank in profusely. 3 months after the orignal due date I get my new cover, exactly the same as the old one. No changes, no re-engineering, in fact more ill fitting than the first one! What a liar this guy is. Attempts at emails and phone calls have suddenly fallen on deaf ears. What a crock. Stay away from this guy unless you can steal the product or make your own, do not deal with the owner.