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Sonesta Select San Jose Airport


Country United States
State California
City San Jose
Address 1727 Technology Dr
Phone 1 408-441-6111

Sonesta Select San Jose Airport Reviews

  • Sep 18, 2023

One of the visitors who visited my hotel room was harassed by the front desk employees upon entry and was rudely interrogated as to the purpose of his visit. This occurred during the daytime. After the visitor left the lobby, he was followed by security and this seriously unnerved the visitor. The visitor promptly exited the hotel and was very upset. On another occasion, pizza was ordered for delivery and the deliverer was stopped and prevented from coming to my room to deliver the pizza. I later discovered that this particular hotel has draconian security measures that are not found in most other hotels. According to California law, a hotel with unique enhanced security measures that may affect a guest's comfort must provide a notice to the guest. This notice must be provided in writing and must be given to the guest prior to the guest making a reservation. The notice must also be posted in a conspicuous location at the hotel. The notice must include the following information: (1) A description of the unique enhanced security measures; (2) How the security measures may affect the guest's comfort; and (3) The guest's right to refuse to stay at the hotel if they are not comfortable with the security measures. This hotel failed to provide notice to me of its enhanced security measures which besides being negligent is a violation of California's Hotel Guest Security Act. This law was enacted in 2013 in response to concerns about the privacy and comfort of hotel guests.

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