This is quite possibly the worst company ever operated in the history of companies. I would explain this organization of movers as the McDonald’s of moving but even McDonald’s completes their orders.
Unfortunately google does not allow pictures to be posted because I would show you photo evidence of my experience.
First we signed a DocuSign agreeing that we will meet up ANYTIME between 2 pm and 5 pm and I made a payment of $115 ahead of the scheduled date.
The day of the move I receive no call, no text, no email. I decided to call “a soft touch moving” at 5:30 PM! (After the companies online closing time) only to receive a voicemail 5 times. I receive a call roughly approximately 5:40 PM well after our agreed upon time explaining that he received my voicemail and his movers “phone died” (if I would not have contacted this company they had no measures in place to contact you back)
After my conversation with the owner the driver reaches out to me and the new agreed time is anywhere between 6:45 Pm - 8:00 Pm same day. (“latest Will be 8:00 pm” -Driver) At 8:20 PM I decided to call the company and the driver explained that he is doing a job still and will reach out when he finishes at this time I also receive a call from the owner who states exactly the same thing as the driver.
I’m seriously not sure if the owner was aware of the contract in place that explains our scheduled 2pm -5pm meet time or the driver that claimed 6:30 -800 latest After I explain this to the owner he decided to “turn his driver around” and hung up the line. Violating our contract, stealing my deposit money and leaving me with no recourse.
All in all from working at multiple online marketing firms I can confidently say that is company is a dumpster fire of a startup struggling for business hence they are using fake google reviews along site with Groupon.
The reason they are struggling for business is because they have seriously the worst customer support I’ve ever seen IN MY LIFE and they are less reliable than century links internet service.
Soft Touch Moving and Packing Reviews
This is quite possibly the worst company ever operated in the history of companies. I would explain this organization of movers as the McDonald’s of moving but even McDonald’s completes their orders.
Unfortunately google does not allow pictures to be posted because I would show you photo evidence of my experience.
First we signed a DocuSign agreeing that we will meet up ANYTIME between 2 pm and 5 pm and I made a payment of $115 ahead of the scheduled date.
The day of the move I receive no call, no text, no email. I decided to call “a soft touch moving” at 5:30 PM! (After the companies online closing time) only to receive a voicemail 5 times. I receive a call roughly approximately 5:40 PM well after our agreed upon time explaining that he received my voicemail and his movers “phone died” (if I would not have contacted this company they had no measures in place to contact you back)
After my conversation with the owner the driver reaches out to me and the new agreed time is anywhere between 6:45 Pm - 8:00 Pm same day. (“latest Will be 8:00 pm” -Driver) At 8:20 PM I decided to call the company and the driver explained that he is doing a job still and will reach out when he finishes at this time I also receive a call from the owner who states exactly the same thing as the driver.
I’m seriously not sure if the owner was aware of the contract in place that explains our scheduled 2pm -5pm meet time or the driver that claimed 6:30 -800 latest After I explain this to the owner he decided to “turn his driver around” and hung up the line. Violating our contract, stealing my deposit money and leaving me with no recourse.
All in all from working at multiple online marketing firms I can confidently say that is company is a dumpster fire of a startup struggling for business hence they are using fake google reviews along site with Groupon.
The reason they are struggling for business is because they have seriously the worst customer support I’ve ever seen IN MY LIFE and they are less reliable than century links internet service.
!!!BUYER BEWARE YOU HAVE BEEN WARNED!!!