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SkinElements LLC

Country United States
State Colorado
City Louisville
Address P.O. Box 63
Phone 303-666-6638

SkinElements LLC Reviews

  • Jun 14, 2017

On Nov. 9 2016 I ordered a free trial offer from SkinElements for $4.94. I recieved the order and thought that was the end of it. On June 17, 2017 I recieved a collection notice from DAR waterfront & associates for $97.83 saying they had bought my account from Skin Elements.

This is the first time I had heard anything from or about SkinElements since since I recieved my sample, which I didn't even like.

they are demanding payment in full within thirty days or they will take legal action.

I was never informed of any additional charges or that I needed to buy any other products'

This is a total rip-off'

I strongly urge everyone to avoid SkinElements and their products if they treat their customers this way'

I guess the good news here is that I used a one vanilla card so they could not put any other charges on it.

  • Feb 25, 2017

Total rip off, not clearly stating the conditions or the (very expensive) price, completely misleading

  • Feb 20, 2017

Company advertises online at for a facial cream sample for $0.99 plus $3.95 shipping. I placed order and credit card wss billed on 12/21/16.

I was then billed for $97.83 on 01/03/17 for a recurring monthly shipment that I had no idea was going to be charged.

I was also billed for another $97.83 on 02/02/17 for a second shipment. I sent this shipment back via US Postal Service and did not receive a refund so I called them on 2/19/17 and they agreed to only half the refund price.

  • Dec 17, 2016

After ordering what appeared to be a FREE trial of Skin Element Beaury Inclusive skin cream and Eye Vibe, I agreed to pay $3.95 plus $.099 Shipping for the two products. I received a confirmation email stating that that was what I was charged for. There was no mention of any other charges or that I had to return the products within 14 days in order not to be charged for them.

After one month, I received my credit card statement which showed that I had been charged $3.95 plus $5.95 for the postage and an additional $97.83 plus $105.79 for the two products. This amount is not mentioned anywhere on the website.

I phoned the number on the credit card statement and was told that, because I did not return the product within the 14 day free trial, I would have to pay the amount billed. Because I did not receive the bill until the 14 days was past, I had no way of knowing of this charge.

My credit card company told me that they had had over 50 calls about this company and that I had to deal with them directly because I did not read the fine print. The problem is, there was no fine print.

How do they get away with this type of scam?!

  • Oct 15, 2016

I was looking for a skincare line to try. I was lured by free trial all over the website. All i had to pay was shipping and handling...Great! the catch is, they sign you up for a subscription which starts before the 30 day trial is over. My skinelements free trial cost $10.89 The shipping charge for both products). But within 14 days they charged me the full cost of the product Which i am not sure was even mentioned). So the skinelements cream was $105.79 and the snak peptide serum was $97.83. So total for my free trial was $214.51. I called them about it and they said i had to pay the full price since i didn't call within 14 days of my order Not 14 from delivery). They did say i could send the products back; i pay for shipping and the $20 per item restocking I used part of it so i hope it wouldn't be restocked). I opted for the 40% refund which i am hoping hits my account. If i get my refund, the total for my free trial will be $132.90. Pretty shady, i'd say. Sad part, the product felt good on my skin but not for the price and headache.

  • Sep 15, 2016

On Aug 11, 2016 I ordered through Rapid Fullfillment both Skin Elements Cream, Eye Vibe Solution. They offered a "free trial" of their skin products which turned out to be a subscription only mentioned in the fine print at the bottom and in the lengthy hidden terms you had to click on to see.

I called them immediately upon seeing a charge of $97.83 on my account and was told I could return the items for a FULL refund. I sent the items back via Priority Mail on 8/30/16 and checked to be sure the items were delivered and they were, on Sept 1, 2016.

As of today, Sept 14, 2016 I had still not received my refund so I called again and was told there would be a $20.00 "restocking fee" and that they would only be refunding $77.83. I was quite angry and threatened them with legal action. Finally they agreed to refund ALL of my money. They said my money should be back in my account in 7-10 business days and believe me if it isn't they'll be hearing from me again!! This is a huge scam!!!

  • Sep 11, 2016

Don't give up-you can get your $$$ back!! i can honestly say that this is the worst company i have ever dealt with and they should be put out of business. Shame on them!! i will also say that if you tell the agent you are prepared to contact your credit card company and report a fraudulent charge, they will issue you a rma to return your product and don't let them charge you $20 for restocking fee per item) because i got them to back down on mine. They can't restock & resell the items anyway...They have been used! i just kept saying, "do you really want me to call my bank so they can start a formal investigation"? They don't seem to like that threat. I haven't got my money back yet but the products hasn't been delivered in ca yet so we'll see. I really will call my bank, they will help. Hope this helps someone else.

  • Aug 1, 2016

It comes up on Facebook. Somehow I thought it was connected to Christie Brinkley's product, and Dr Oz. It seemed simple enough, claim my trial now! Just pay $4.95 shipping. On your credit card. I've learned the hard way, trial is not free. Upon learning of the subscription, I immediately cancelled all future shipments. But I'd already been charged $97.83 + .99 for the Skin Element and $92.79. +.99 for the trials I had received. I disputed these charges through my credit card company. Buyer beware!

  • Jul 25, 2016

I ordered the free trial for the skin element for $.99 in May of 2016. I did not check my VISA then. I was charged the $97.00+ on Visa, then charged again in July of 2016. I called and I was offered 50% off, I said I would return the product and they should repay Visa. I was then offered 75% off. I said just sent my money back. I said I would report to PA's BBB. I was told to keep the cream and the money would be given back to me. It was given back. Then I saw the they charged me for a second jar of the cream, 97.00 + again. I am still charged for the 1st FREE trial and there was no place that said it was a continual billing.

I will be calling on July 25, 2016 to try to get my FREE trial of 97.00 cancelled. What a Rip Off.

By the way, My bank had called and said this was a charge from ENGLAND for the small charge. I said yes, but only this once. So, was I at fault or the bank I will be calling them also.

  • May 28, 2016

I purchased a trial size of Skin Element Snak Peptide cream. I have used it for approximately 2 weeks. I have seen no improvement as they stated. However, I've had other companies also do the "automatic repeat order" which is also in the small print. I paid the shipping with a limited charge card. After I paid the $3.95 shipping cost, I checked later to see if it had been deducted from the credit card, it had been, along with an additional cost of $.99 that was not stated on the purchase of the trial. I immediately pulled cash from the card and make some purchases with the card that wiped out the balance. Haha, if they try to use that card, it will be denied, because the balance will be zero...the joke is on them. This is what I plan to do for future "free trial" offers. Bite me, Skin Elements!

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