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Country United States
State Virginia
City Alexandria
Address 901 N. Pitt St, Suite 325
Phone 1.866.605.2484

SiteGround Reviews

  • Sep 9, 2021

This company charged my card $319.68 for hosting services that I canceled over a year ago. I discovered this morning the charge from on my bank statement, while it was still in "pending" status, and had no other choice than to cancel my card and have a new one reissued to me because I could not make any kind of contact with the company.

No phone number, no email address, no chat, no nothing! The perfect scam to steal people's money in my opinion. They know exactly what they are doing to rip people off, and they do it exceedingly well. I would never recommend this company now or in the future due to their unethical business practices.

  • Nov 29, 2020

Do not use this company!!!!! It is impossible to reach anyone and even on Facebook they don't help you. I am now going to have to cancel my card at the bank and get a refund that way. If you are signing up with them, they are great...but after that you are on your own if you want to cancel, and they will continue to charge you!

Do not do business with them, they are dishonest!

  • Feb 13, 2017

Don't use SiteGround unless you have a tiny site and no real hosting needs. They are not cost effective and are duplicitous in their business dealings. They are keeping the remaining 10 months of service and we cancelled in 6 weeks because they couldn't accommodate our sites without a $60/month upgrade. However, the size of our account was known from the beginning. This is very disappointing and I would never serve our customers in this manner. How are you entitled to money for a service that you won't be providing?

The real issue that the only way to change our issues is to "upgrade" to a $60/month cloud server. We've never had an issue before.

I do not think that it is fair for them to keep our money and they are no longer our hosting company. They are very nice when communicating with them; however their practices are duplicitous. They also claim that I had to cancel in 30 days to receive a refund. The only problem is that I was never told that until I asked for a refund.

  • Jun 23, 2016

Siteground malware attack - real or scam??

My site(s) have been hacked with malware inserted into a variety of template pages. I asked Siteground to find the problem / security hole. They said they couldn't but recommended They also suggested I reset all passwords, update sites, etc. I have. I also reduced the entire site down to one ftp account and 24 hours later, I have been hacked again. I have not gotten a response from siteground. I'm very disappointed and now need to find a new host. What a bother.

  • May 10, 2016

Suspicious Malware Attacks and Securi

I find it very strange how I have recently be getting a very large amount of Malware attacks and Siteground keep recommending we use their partner company Securi to fix the issues. At $199 per website it seems like a convenient method of making money for both companies. I cleaned all my websites, placed security and firewalls on all. Upgraded all plugins and voila, a week later everything is attacked again. Once again Siteground recommend the best solution is to use Securi to unsure you are safe. Rather bizarre to be honest.

  • Mar 8, 2016

I first joined Siteground about 2 years ago after looking to upgrade to a new web hosting company. At first, their customer service was friendly, amazing, and responded quickly. Over time, once they had me lured in, I learned the truth about them. First of all, they are "upgrade happy" - meaning, rather than trying to make suggestions and help you with an issue first, they immediately want to recommend you upgrade. I made did twice with them in less than a year! Of course, they prey on those not as familiar with such a thing to "sucker" into their upgrades that they may or may not need.

Flash forward to September of 2015 I hired a web developer/programmer to go in and clean up the code of my web site. Well, that's then I discovered just how bad things were from Siteground "helping". I should have known that when you get different answers from different techs it wouldn't be good, but again, I didn't know better and just went with the flow. Since I was pleased with my developers service I went forward with a full site re-design and upgrade which meant also moving to a better and more reliable webhost. My design was a complex one that took months and during the process there were issues with my server on Siteground where the developers would try and work with them to fix the issue. Siteground seriously lacked in response. They will respond within the first 15 minutes, but the next response could be hours or even days later. It's during this time that I discovered Siteground had LIED to me to get me to sign up. I knew the questions to ask when I joined, including about refunds and things of that nature. I was promised the same 30-day refund if I was not happy. Unfortunately, they did NOT mention that my account would not qualify because I joined with the Cloud account - which is not covered in this deal. Also, they never mentioned that they CHARGE YOU $25 if you were to cancel in that 30-day period.

I've experienced a LOT of down time from Siteground during my time with them and each time they claimed it wasn't their fault, yet I have SCREEN SHOTS showing when THEIR site showed THEY are having issues with the SERVER. Somehow that would always get twisted into something that was my fault though according to their techs.I've also experienced being lied to further when tickets were supposedly forwarded to a supervisor, but it literally took HOURS to do so. It shows when a ticket is in progress or has been forwarded. Basically, Siteground just delays and never fixes things like they claim.

Fast forward to more recently. Once I moved over to my new web hosting company, my web developer requested a backup of my database from Siteground. Siteground seems to think they did us a favor by providing this for free, but it literally took them DAYS to get this completed and probably would have been longer if not for me opening a new ticket to check in on them. Here's the real problem though, they provided INCOMPLETE backups as well as CORRUPTED ones. Siteground denies this, but my web developer PROVED to them where he even saw in the coding that the backup was incomplete. Siteground is STILL denying this and basically called my developer a liar. They are also claiming that THEY cleaned up my database coding multiple times. Unfortunately that is NOT true. Siteground did NOTHING of the sort. My programmer, which I paid to do, had to clean up all the coding and basically said it was a nightmare in so many words because of how bad off it was. So if Siteground did "clean up the coding" they must have had someone in there who knew NOTHING. The fact that Siteground has the nerve to LIE really bothers me. If they provided me corrupted backups, then I'm really concerned about times in the past I had them restore my site - did they honestly only make it worse because they're incompetent to even send a completed backup? Before anybody asks why I did not do a backup on my own, Siteground has the backup button DISABLED. That's right. It's turned OFF so you cannot do your own backup and have to PAY them $50 to do it! This is something they do not tell you up front either. You have to dig around to figure it out. Every little thing requires money. Siteground is over priced and has techs with no skills or knowledge.

The point of my rant though is I want to be refunded for all my down time, since I was promised to be online 99.9% of the time and I wasn't. I want to be compensated for all their lies. I want to be compensated for the money that I had to pay extra to my web developer due to Siteground's lack of responding. I mean, my developer did try to talk by phone to them, but they would only allow him to submit a ticket and not deal with him any other way. Same goes with me. Everything had to be done by ticket. Yet for signing up they would talk on the phone for as long as you needed. This hosting company is junk. They are disrespectful. They are dishonest. They are the perfect example of a scammer who wants to cheat people out of hard earned money.

For anyone considering leaving one hosting company to go to Siteground, you will regret it. Siteground will make your last hosting company look perfect. STAY AWAY!

  • Jan 14, 2016

This company is extremely decptive in the way that they conduct business. I was with a webhosting company for over 15 years named bluehost and they went rogue on me and started saying that I had malware on my server and shutting me down 21 times in a year and demanded that I pay them for malware protection at the cost of 150.00 per website domain name hosted with them. I told them where they could take their idea and shove it. So I packed up all of my web content from all of my sites and bagn the long process of moving to a new host.

I found siteground and decided to purchase their webhost package. Upon doing so they helped me along the way and no matter what I did they claimed that I had over 100 gigs of data to transfer from my old host "bluehost" to their server. They also told me I needed to purchase cloud service because I had too much data and not enough space. I did this and it still wasn't good enough. They insistead I needed to buy more even though I had already spent over 432.00 with them for the hosting of 6 months. Really?

So with them it is going to cost me over 864.00 a year to host 5 websites with them? So I got angered and decided to move my webhosting to another company and boy am I glad I did because I am now hosting my sites for under 300.00 a year and I have the same exact service I would have had through siteground. This company is wayyyyyyyyyy over priced and they are very deceptive in the way they operate.

Bait and switch is the master plan they seem to incorporate. I decided instead of being ripped off that I would instead dispute the charge with my credit card company and this is a copy of the email I received from them. You decide if this is the way a company should respond to a chargeback. I found it to be totally unacceptable.

We have received a chargeback notification for a payment of $432.00 billed to a card on file for your account with SiteGround web hosting company. This payment is for the following service(s):

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