I have written to them a few times and get unsympathetic responses that are poor customer service. I was supposed to be paying for 8 oz body scrubs and got less than that. I even showed them photos that I was missing portion of ounces. They said it was in shipping however if that were true the package would be wet and sticky but none leaked out. I told them their scrubs were inconsistent in the recipe too as times have too much oil not enough scrub and times you have too much scrub not enough oil. They say they have quality control and a certain recipe they go off of. Obviously people must be taking shortcuts. These products are pricey, don't really smell as they are described and their customer service mostly needs help. I like the way it goes on my face though. I have made a dispute on my card and am awaiting for simple sugars to try to resolve this issue with me. If they try at all. I am sure the investor from shark tank will not be happy about this!
Simple Sugars Reviews
I have written to them a few times and get unsympathetic responses that are poor customer service. I was supposed to be paying for 8 oz body scrubs and got less than that. I even showed them photos that I was missing portion of ounces. They said it was in shipping however if that were true the package would be wet and sticky but none leaked out. I told them their scrubs were inconsistent in the recipe too as times have too much oil not enough scrub and times you have too much scrub not enough oil. They say they have quality control and a certain recipe they go off of. Obviously people must be taking shortcuts. These products are pricey, don't really smell as they are described and their customer service mostly needs help. I like the way it goes on my face though. I have made a dispute on my card and am awaiting for simple sugars to try to resolve this issue with me. If they try at all. I am sure the investor from shark tank will not be happy about this!