On Sunday Oct. 23rd I took Loki (my 1 yr old dog, a Kelpie) to Silver Creek Animal Clinic for extraction of porcupine quills that Loki attracted to his left flank the same day on a mountain hike. I was relieved they were open on a Sunday and they agreed to see him immediately. Half an hour and $144 later I got Loki back. The next 24 hours he was slowly coming out of sedation but I could see that he was still acting as if uncomfortable especially on his left flank.
Monday afternoon as he was sitting next to me on the couch I saw him biting at something on his left flank and discovered he had at least one quill left. I called Silver Creek Animal Clinic to let them know. It was 5 pm and they said they could see him early next morning against an extra emergency charge on top of the new extraction charge. I let them know I wasn't going to pay either as I was not buying any new services.
I just wanted them to complete what they had failed to finish the prior day. I was told to hold as they needed to talk to the vet. 50 min later they call me that they will charge sedation and some other items. I told them I was surprised and disappointed they did not have the professionalism to take responsibility for their work. They sure were giving the lie to their slogan "we treat your pet like family".
I really feel that me not charging them for the needless additional 24 hours of pain and suffering imposed on my dog because they were not thorough enough, my additional wasted time going back and forth to the clinic and the time waiting there was a fantastic deal for them. Unfortunately they were not ready to even just do their part. Needless to say they are no longer our vets as we found out there was a better alternative locally.
Silver Creek Animal Clinic Reviews
On Sunday Oct. 23rd I took Loki (my 1 yr old dog, a Kelpie) to Silver Creek Animal Clinic for extraction of porcupine quills that Loki attracted to his left flank the same day on a mountain hike. I was relieved they were open on a Sunday and they agreed to see him immediately. Half an hour and $144 later I got Loki back. The next 24 hours he was slowly coming out of sedation but I could see that he was still acting as if uncomfortable especially on his left flank.
Monday afternoon as he was sitting next to me on the couch I saw him biting at something on his left flank and discovered he had at least one quill left. I called Silver Creek Animal Clinic to let them know. It was 5 pm and they said they could see him early next morning against an extra emergency charge on top of the new extraction charge. I let them know I wasn't going to pay either as I was not buying any new services.
I just wanted them to complete what they had failed to finish the prior day. I was told to hold as they needed to talk to the vet. 50 min later they call me that they will charge sedation and some other items. I told them I was surprised and disappointed they did not have the professionalism to take responsibility for their work. They sure were giving the lie to their slogan "we treat your pet like family".
I really feel that me not charging them for the needless additional 24 hours of pain and suffering imposed on my dog because they were not thorough enough, my additional wasted time going back and forth to the clinic and the time waiting there was a fantastic deal for them. Unfortunately they were not ready to even just do their part. Needless to say they are no longer our vets as we found out there was a better alternative locally.