I used photographer Jennifer Espensen of Schutterschmack headshots to do headshots for me. I met with Ms. Espensen Wr a consultation prior to the shoot. During this consultation I explained to her I wanted a specific type of shot that reflected a vintage/period feel. I asked her if she could do this for me and she said yes. Come the day of the shoot she was unable to do this. I also told her I did not want to be photographed at certain angles because they were unflattering. She took notes but come the day of the shoot she did everything I asked her not to do. When I received the proof many of them were either in shadow or way too bright in exposure. It is clear Ms. Espensen is not a professional photographer only an amateur and does not understand lighting. When I told Ms. Espensen I was not happy with the proofs she told me I would have to correct the mistakes she made in photoshop. I did not hire what I thought was a professional photographer to correct things in photoshop. I then asked Ms. Espensen for a refund on the photoshoot as the quality of her photos were not good. She is refusing to give me a refund and I'm now stuck with photos I can't use. I believe if Ms. Espensen does not understand lighting and needs to make corrections in photoshop she needs to let the client know before she books them. Also she needs to deliver what she promises in the consultation. If she could not do a specific type of photo I wanted she should have said right away she was not capable of doing it and I would not have hired her. Ms. Espensen is claiming that I saw the photos the day of the shoot and said they looked good and gave me approval. This is not entirely true. I did not see the proofs the day of the shoot. I never would have given my approval to photos in shadow or over exposed photos. I would like a full refund on my photoshoot as the quality of Ms. Espensen's work is sub-par and she did not deliver on what she promised in the conusultation.
Shutter Schmack Reviews
I used photographer Jennifer Espensen of Schutterschmack headshots to do headshots for me. I met with Ms. Espensen Wr a consultation prior to the shoot. During this consultation I explained to her I wanted a specific type of shot that reflected a vintage/period feel. I asked her if she could do this for me and she said yes. Come the day of the shoot she was unable to do this. I also told her I did not want to be photographed at certain angles because they were unflattering. She took notes but come the day of the shoot she did everything I asked her not to do. When I received the proof many of them were either in shadow or way too bright in exposure. It is clear Ms. Espensen is not a professional photographer only an amateur and does not understand lighting. When I told Ms. Espensen I was not happy with the proofs she told me I would have to correct the mistakes she made in photoshop. I did not hire what I thought was a professional photographer to correct things in photoshop. I then asked Ms. Espensen for a refund on the photoshoot as the quality of her photos were not good. She is refusing to give me a refund and I'm now stuck with photos I can't use. I believe if Ms. Espensen does not understand lighting and needs to make corrections in photoshop she needs to let the client know before she books them. Also she needs to deliver what she promises in the consultation. If she could not do a specific type of photo I wanted she should have said right away she was not capable of doing it and I would not have hired her. Ms. Espensen is claiming that I saw the photos the day of the shoot and said they looked good and gave me approval. This is not entirely true. I did not see the proofs the day of the shoot. I never would have given my approval to photos in shadow or over exposed photos. I would like a full refund on my photoshoot as the quality of Ms. Espensen's work is sub-par and she did not deliver on what she promised in the conusultation.